service CHEVROLET IMPALA 2020 Infotainment System Manual

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
Navigation 55
.The vehicle changes directions
more than once, or the vehicle is
turning on a turn table in a
parking lot.
. The vehicle is entering and/or
exiting a parking lot, garage, or a
lot with a roof.
. The GPS signal is not received.
. A roof carrier is installed on the
vehicle.
. Tire chains have been installed.
. The tires are replaced or worn.
. The tire pressure for the tires is
incorrect.
. This is the first navigation use
after the map data is updated.
. The 12-volt battery is
disconnected for several days.
. The vehicle is driving in heavy
traffic where driving is at low
speeds, and the vehicle is
stopped and started repeatedly.Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.The turn was not made on the
road indicated.
. Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
. The route might not be changed
when using automatic rerouting.
. There is no route guidance when
turning at an intersection.
. Plural names of places might be
announced occasionally.
. It could take a long time to
operate automatic rerouting
during high-speed driving.
. Automatic rerouting might
display a route returning to the
set waypoint if heading for a
destination without passing
through a set waypoint. .
The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation which may be given.
. Some routes might not be
searched.
. The route to the destination
might not be shown if there are
new roads, if roads have
recently changed, or if certain
roads are not listed in the map
data. See Maps034.
To recalibrate the vehicle's position
on the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates. Make
sure the vehicle is parked in a
location that is safe and has a clear
view of the sky and away from large
obstructions.
If the System Needs
Service
If the navigation system needs
service and the steps listed here
have been followed but there are
still problems, see your dealer.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
68 Phone
The Recent Calls menu accesses
the recent call list(s) from your cell
phone.
To make a call using the
Contacts menu:1. Touch the Phone icon on the Home Page.
2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recent
Calls menu: 1. Touch the Phone icon on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by touching View in the top
right corner of the list.Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
There are a few ways to accept
a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display. Declining a Call
There are a few ways to decline
a call:
.
Press
ion the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work.
Accepting a Call
There are two ways to accept a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
Declining a Call
There are two ways to decline
a call:
. Press
ion the steering wheel
controls.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
Phone 69
.Touch Ignore on the infotainment
display.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch the
Phone icon on the Home Page to
display Call View. While in Call
View, touch the call information of
the call on hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.
To start a three-way call while in a
current call: 1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent,
Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the
three-way call together. 4. Once all calls are merged, the
Merge option becomes an
Unmerge option. Touch to
unmerge the calls. Some
wireless service carriers may
not allow a merged call to
become unmerged.
Ending a Call
.Pression the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or touch End next to a call to
end only that call.
Some wireless service carriers may
not allow a merged call to become
unmerged.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. 1. Touch the Phone icon on the Home Page. 2. While in the Call View, drag
l
up to raise the interaction
selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the
phone number of the currently
connected phone. The voice mail
number can be changed in
Bluetooth settings.
To dial a voice mail number:
1. Touch the Phone icon on the Home Page.
2. Touch Voice Mail.
3. Touch Call.
4. Enter the DTMF tones using the keypad if needed.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
Trademarks and License Agreements 81
Trademarks and
License Agreements
FCC Information
See“Radio Frequency Statement”
in the owner ’s manual.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards.
Apple is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com. SiriusXM
service only available in the
48 contiguous United States and
Canada.
In Canada: Some deterioration of
service may occur in extreme
northern latitudes. This is beyond
the control of SiriusXM Satellite
Radio.
Explicit Language Notice: Channels
with frequent explicit language are
indicated with an
“XL”preceding the
channel name. Channel blocking is
available for SiriusXM Satellite
Radio receivers by notifying
SiriusXM:
. USA Customers —See
www.siriusxm.com or call
1-888-601-6296.
. Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer,
hack, manipulate, or otherwise
make available any technology or
software incorporated in receivers
compatible with the SiriusXM
Satellite Radio System or that
support the SiriusXM website, the
Online Service or any of its content.
Furthermore, the AMBER voice
compression software included in
this product is protected by
intellectual property rights including
patent rights, copyrights, and trade
secrets of Digital Voice
Systems, Inc.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
82 Trademarks and License Agreements
General Requirements:1. A License Agreement from SiriusXM is required for any
product that incorporates
SiriusXM Technology and/or for
use of any of the SiriusXM
marks to be manufactured,
distributed, or marketed in the
SiriusXM Service Area.
2. For products to be distributed, marketed, and/or sold in
Canada, a separate agreement
is required with Canadian
Satellite Radio Inc. (operating
as SiriusXM Canada).
Bose
Bose, AudioPilot, Centerpoint, and
Bose Surround are registered
trademarks of Bose Corporation in
the U.S. and other countries. HD Radio Technology
If equipped, HD Radio Technology
manufactured under license from
iBiquity Digital Corporation. U.S.
and Foreign patents. HD Radio and
the HD, HD Radio, and
“Arc”logos
are proprietary trademarks of
iBiquity Digital Corp.
DTS
Manufactured under license under
U.S.Patent Nos: 5,956,674;
5,974,380; 6,487,535 & other U.S.
and worldwide patents issued &
pending.
For DTS patents, see http://
patents.dts.com. Manufactured
under license from DTS Licensing
Limited. DTS, the Symbol, & DTS,
and the Symbol together are registered trademarks, and DTS 2.0
Channel is a trademark of DTS, Inc.
©DTS, Inc. All Rights Reserved.
Dolby
Manufactured under license from
Dolby Laboratories. Dolby and the
double-D symbol are trademarks of
Dolby Laboratories.
BDA
Blu-ray Disc, Blu-ray, Blu-ray 3D,
BD-Live, BONUSVIEW, BDXL,
AVCREC, and the logos are
trademarks of the Blu-ray Disc
Association.
AVCHD
AVCHD and the AVCHD logo are
trademarks of Panasonic
Corporation and Sony Corporation.
AVCREC
Blu-ray Disc, Blu-ray, Blu-ray 3D,
BD-Live, BONUSVIEW, BDXL,
AVCREC, and the logos are
trademarks of the Blu-ray Disc
Association.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
Trademarks and License Agreements 83
Java
Java is a registered trademark of
Oracle and/or its affiliates.
Cinavia
Cinavia Notice: This product uses
Cinavia technology to limit the use
of unauthorized copies of some
commercially-produced film and
videos and their soundtracks. When
a prohibited use of an unauthorized
copy is detected, a message will be
displayed or copying will be
interrupted.
More information about Cinavia
technology is provided at the
Cinavia Online Consumer
Information Center at http://
www.cinavia.com. To request
additional information about Cinavia
by mail, send a postcard with your
mailing address to: Cinavia
Consumer Information Center, P.O.
Box 86851, San Diego, CA,
92138, USA.
This product incorporates
proprietary technology under license
from Verance Corporation and is
protected by U.S. Patent7,369,677 and other U.S. and
worldwide patents issued and
pending as well as copyright and
trade secret protection for certain
aspects of such technology. Cinavia
is a trademark of Verance
Corporation. Copyright 2004-2015
Verance Corporation. All rights
reserved by Verance. Reverse
engineering or disassembly is
prohibited.
RMVB
Portions of this software are
included under license from
RealNetworks, Inc. Copyright
1995-2015, RealNetworks, Inc. All
rights reserved
Bluetooth
The Bluetooth word mark and logos
are owned by the Bluetooth SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
Schedule I: Gracenote EULA
Music recognition technology and
related data are provided by
Gracenote. Gracenote is the
industry standard in music
recognition technology and related
content delivery. For more
information see
www.gracenote.com.
Music-related data from Gracenote,
Inc., copyright © 2000 to present
Gracenote. Gracenote Software,
copyright © 2000 to present
Gracenote. One or more patents
owned by Gracenote may apply to
this product and service. See the
Gracenote website for a
non-exhaustive list of applicable

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
84 Trademarks and License Agreements
Gracenote patents. Gracenote,
CDDB, MusicID, MediaVOCS, the
Gracenote logo and logotype, and
the "Powered by Gracenote" logo
are either registered trademarks or
trademarks of Gracenote in the
United States and/or other
countries.
Gracenote Terms of Use
This application or device contains
software from Gracenote, Inc. of
Emeryville, California ("Gracenote").
The software from Gracenote (the
"Gracenote Software") enables this
application to do disc or file
identification and obtain
music-related information, including
name, artist, track, and title
information ("Gracenote Data") from
online servers or embedded
databases (collectively, "Gracenote
Servers") and to perform other
functions. You may use Gracenote
Data only by means of the intended
End-User functions of this
application or device.
This application or device may
contain content belonging to
Gracenote’s providers. If so, all ofthe restrictions set forth herein with
respect to Gracenote Data shall
also apply to such content and such
content providers shall be entitled to
all of the benefits and protections
set forth herein that are available to
Gracenote.
You agree that you will use
Gracenote Data, the Gracenote
Software, and Gracenote Servers
for your own personal
non-commercial use only. You agree
not to assign, copy, transfer or
transmit the Gracenote Software or
any Gracenote Data to any third
party. YOU AGREE NOT TO USE
OR EXPLOIT GRACENOTE DATA,
THE GRACENOTE SOFTWARE,
OR GRACENOTE SERVERS,
EXCEPT AS EXPRESSLY
PERMITTED HEREIN.
You agree that your non-exclusive
license to use the Gracenote Data,
the Gracenote Software, and
Gracenote Servers will terminate if
you violate these restrictions. If your
license terminates, you agree to
cease any and all use of the
Gracenote Data, the Gracenote
Software, and Gracenote Servers.
Gracenote reserves all rights in
Gracenote Data, the Gracenote
Software, and the Gracenote
Servers, including all ownership
rights. Under no circumstances will
Gracenote become liable for any
payment to you for any information
that you provide. You agree that
Gracenote may enforce its rights
under this Agreement against you
directly in its own name.
The Gracenote service uses a
unique identifier to track queries for
statistical purposes. The purpose of
a randomly assigned numeric
identifier is to allow the Gracenote
service to count queries without
knowing anything about who you
are. For more information, see the
web page for the Gracenote Privacy
Policy for the Gracenote service.
The Gracenote Software and each
item of Gracenote Data are licensed
to you "AS IS." Gracenote makes no
representations or warranties,
express or implied, regarding the
accuracy of any Gracenote Data.
Gracenote reserves the right to

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
Trademarks and License Agreements 85
delete data from the Gracenote
Servers or to change data
categories for any cause that
Gracenote deems sufficient. No
warranty is made that the Gracenote
Software or Gracenote Servers are
error-free or that functioning of
Gracenote Software or Gracenote
Servers will be uninterrupted.
Gracenote is not obligated to
provide you with new enhanced or
additional data types or categories
that Gracenote may provide in the
future and is free to discontinue its
services at any time.
GRACENOTE DISCLAIMS ALL
WARRANTIES EXPRESS OR
IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED
WARRANTIES OF
MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT.
GRACENOTE DOES NOT
WARRANT THE RESULTS THAT
WILL BE OBTAINED BY YOUR
USE OF THE GRACENOTE
SOFTWARE OR ANY
GRACENOTE SERVER. IN NO
CASE WILL GRACENOTE BELIABLE FOR ANY
CONSEQUENTIAL OR
INCIDENTAL DAMAGES OR FOR
ANY LOST PROFITS OR LOST
REVENUES.
© 2015. Gracenote, Inc. All Rights
Reserved.
MPEG4–AVC (H.264)
THIS PRODUCT IS LICENSED
UNDER THE AVC PATENT
PORTFOLIO LICENSE FOR THE
PERSONAL AND
NON-COMMERCIAL USE OF A
CONSUMER TO (i) ENCODE
VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC
VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY
A CONSUMER ENGAGED IN A
PERSONAL AND
NON-COMMERCIAL ACTIVITY
AND/OR WAS OBTAINED FROM A
VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO
LICENSE IS GRANTED OR SHALL
BE IMPLIED FOR ANY OTHER
USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG
LA, LLC. SEE HTTP://
WWW.MPEGLA.COM.
VC-1
THIS PRODUCT IS LICENSED
UNDER THE VC-1 PATENT
PORTFOLIO LICENSE FOR THE
PERSONAL AND
NON-COMMERCIAL USE OF A
CONSUMER TO (i) ENCODE
VIDEO IN COMPLIANCE WITH
THE VC-1 STANDARD (“VC-1
VIDEO”) AND/OR (ii) DECODE
VC-1 VIDEO THAT WAS
ENCODED BY A CONSUMER
ENGAGED IN A PERSONAL AND
NON-COMMERCIAL ACTIVITY
AND/OR WAS OBTAINED FROM A
VIDEO PROVIDER LICENSED TO
PROVIDE VC-1 VIDEO. NO
LICENSE IS GRANTED OR SHALL
BE IMPLIED FOR ANY OTHER
USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG
LA, LLC. SEE HTTP://
WWW.MPEGLA.COM.

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
14402255) - 2020 - CRC - 6/5/19
86 Trademarks and License Agreements
MPEG4–Visual
USE OF THIS PRODUCT IN ANY
MANNER THAT COMPLIES WITH
THE MPEG-4 VISUAL STANDARD
IS PROHIBITED, EXCEPT FOR
USE BY A CONSUMER
ENGAGING IN PERSONAL AND
NON-COMMERCIAL ACTIVITIES.
MP3
MPEG Layer-3 audio coding
technology licensed from
Fraunhofer IIS and Thomson.
WMA
This product is protected by certain
intellectual property rights of
Microsoft. Use or distribution of
such technology outside of this
product is prohibited without a
license from Microsoft.
For more information on the
Software, including any open source
software license terms (and
available source code) as well as
copyright attributions applicable to
the Runtime Configuration indicated
above, please contact theManufacturer or contact QSSC at
175 Terence Matthews Crescent,
Kanata, Ontario, Canada K2M 1W8
([email protected]).
Map End User License
Agreement
END USER TERMS
The Map Data Disc (“Data”) is
provided for your personal, internal
use only and not for resale. It is
protected by copyright, and is
subject to the following terms (this
“End User License Agreement”) and
conditions which are agreed to by
you, on the one hand, and HERE
North America, LLC (“HERE”) and
its licensors (including their
licensors and suppliers) on the
other hand.
The Data for areas of Canada
includes information taken with
permission from Canadian
authorities, including: © Her Majesty
the Queen in Right of Canada,
© Queen's Printer for Ontario,
© Canada Post Corporation,
GeoBase.HERE holds a nonexclusive license
from the United States Postal
Service to publish and sell
ZIP+4 information.
© United States Postal Service
2015. Prices are not established,
controlled, or approved by the
United States Postal Service. The
following trademarks and
registrations are owned by the
USPS: United States Postal
Service, USPS, and ZIP+4.
TERMS AND CONDITIONS
Personal Use Only: You agree to
use this Data for the solely
personal, noncommercial purposes
for which you were licensed, and
not for service bureau, timesharing
or other similar purposes. Except as
otherwise set forth herein, you
agree not to otherwise reproduce,
copy, modify, decompile,
disassemble or reverse engineer
any portion of this Data, and may
not transfer or distribute it in any
form, for any purpose, except to the
extent permitted by mandatory laws.
You may transfer the Data and all
accompanying materials on a

Chevrolet Impala Infotainment Manual (2.6) (GMNA-Localizing-U.S./Canada-
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Index 93
Dual Tone Multi-Frequency(DTMF) Tones . . . . . . . . . . . . . . . . . . 69
E
Ending a Call . . . . . . . . . . . . . . . . . . . . 69
English and Metric UnitConversion . . . . . . . . . . . . . . . . . . . . . 77
Error Messages . . . . . . . . . . . . . . . . . 18
F
Finding a Station . . . . . . . . . . . . . . . . 11
FM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
G
Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . 54
Guidance Problems with the Route . . . . . . . . 55
H
HD Radio Technology . . . . . . . . . . . 13
Helpful Hints for Speaking
Commands . . . . . . . . . . . . . . . . . . . . . 58
Home Page Features . . . . . . . . . . . . . 7
I
If the System Needs Service . . . . . 55
Infotainment Display Features . . . . 8
Infotainment Gestures . . . . . . . . . . . . 8
Infotainment System . . . . . . . . . . . . . . 4 Infotainment System Settings . . . . 10
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack
Auxiliary. . . . . . . . . . . . . . . . . . . . . . . . . 22
L
Language . . . . . . . . . . . . . . . . . . . . . . . . 74
Loading and Ejecting Discs . . . . . . 16
M
Making a Call . . . . . . . . . . . . . . . . . . . . 70
Making a Call Using Contactsand Recent Calls . . . . . . . . . . . . . . . 67
Making a Call Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . 68
Map Adjustments . . . . . . . . . . . . . . . . 32
Map Data Updates . . . . . . . . . . . . . . . 56
Map End User License
Agreement . . . . . . . . . . . . . . . . . . . . . 86
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Media Avoiding Untrusted Devices . . . . . 16
Messaging Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Mixed-Audio Favorites . . . . . . . . . . . 12
Mobile Device Usage . . . . . . . . . . . . 15
Multi-band Antenna . . . . . . . . . . . . . . 15
N
NAV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Navigation Destination. . . . . . . . . . . . . . . . . . . . . . 35
Using the System . . . . . . . . . . . . . . . 26
Navigation Symbols . . . . . . . . . . . . . 34
O
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
OnStar System . . . . . . . . . . . . . . 25, 53
Over-the-Air Software Updates . . . . . . . . . . . . . . . . . . . . . 9, 76
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 2
P
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Apple CarPlay andAndroid Auto. . . . . . . . . . . . . . . . . . . 72
Bluetooth . . . . . . . . 65, 66, 70
Playing an Audio CD . . . . . . . . . . . . 16
Playing an MP3 CD . . . . . . . . . . . . . . 18
Playing from a USB . . . . . . . . . . . . . . 19
Playing the Radio . . . . . . . . . . . . . . . . 10
Port
USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . 54