CHEVROLET PRIZM 1998 3.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine USAGE
Manual Transaxle Shift Linkage
Clutch Linkage
Pivot Points
Floor Shift
Linkage
Chassis
Lubrication
FLUJDLUBRICANT
Chassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB or
GC-LB.
Chassis Lubricant (GM Part
No. 12377985
or equivalent) or
lubricant meeting requirements
of
NLGI # 2, Category LB or
Lubriplate@ Lubricant Aerosol
(GM Part
No. 12346293 or
equivalent) or lubricant meeting
requirements
of NLGI # 2
Category
LB or GC-LB.
Chassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI
# 2, Category LB or
GC-LB.
GC-LB.
USAGE
Windshield
Washer Solvent
Hood Latch
Assembly, Secondary Latch,
Pivots, Spring
Anchor and
Release Pawl
Hood and
Door
Hinges
Weatherstrip
Conditioning
FLUIDLUBRICANT
GM Optikled Washer
Solvent (GM Part
No. 1051515)
or equivalent.
Lubriplate@ Lubricant Aerosol (GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements
of NLGI # 2,
Category LB
or GC-LB.
~ ~~
Multi-Pu ose Lubricant, Superlube
% (GM Part
No. 12346241 or equivalent).
Dielectric Silicone Grease (GM
Part No. 12345579 or
equivalent).
7-45

Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
After the scheduled services are performed, record the the following record pages. Also, you should retain all
date, odometer reading and
who performed the service maintenance receipts. Your owner information portfolio
in the boxes provided after the maintenance interval.
is a convenient place to store them.
1- ~~ Maintenance Record ~~~~~
ODOMETER
DATE I ,,DING I SERVICED BY I MAINTENANCE PERFORMED I
7-46

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-47

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENAhCE PERFORMED
SERVICED
BY READING
I
7-48

Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section \
also tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-5
8-7
8-8
8-9 Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Chevrolet Roadside Assistance Program
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8- 10
8- 10
8-1 1
8-11
8-11
Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
8-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance
Center by calling 1-800-222-1020. In Canada,
contact GM of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM Overseas
Distribution Corporation in Canada at:
(905) 644-4 1 12.
8-3

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7 Refer to your Warranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved in the dealership, using the dealer’s facilities, equipment and personnel.
That is
why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any
TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside
Assistance Program Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1 -800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to
a
nationwide network of dealer recommended service
providers. Roadside membership
is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (i.e.,
wrecker services, locksmithkey service,
glass
repair, etc.)
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a
1998 Chevrolet, membership
in Roadside Assistance is free.
8-5

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy" Care PROVIDES:
Roadside Basic Care services (as outlined previously)
FREE Non-Warranty Towing (to the closest dealer
FREE Locksmith/Key Service (when keys are lost
Plus:
from a legal roadway)
on
the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation
for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers of 1998 Chevrolet passenger car
and light duty trucks. (Please see your selling dealer
for details.)
Note:
Courtesy Care is available to retail and retail lease
customers operating
1998 and newer Chevrolet vehicles
for a period
of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Cure
at any time.