service CHEVROLET SILVERADO 2017 3.G Owners Manual

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
460 Service and Maintenance
Hoses
Hoses transport fluids and shouldbe regularly inspected to ensurethat there are no cracks or leaks.With a multi-point inspection, yourdealer can inspect the hoses andadvise if replacement is needed.
Lamps
Properly working headlamps,taillamps, and brake lamps areimportant to see and be seen onthe road.
.Signs that the headlamps needattention include dimming, failureto light, cracking, or damage.The brake lamps need to bechecked periodically to ensurethat they light when braking.
.With a multi-point inspection,your dealer can check the lampsand note any concerns.
Shocks and Struts
Shocks and struts help aid in controlfor a smoother ride.
.Signs of wear may includesteering wheel vibration, bounce/sway while braking, longerstopping distance, or uneventire wear.
.As part of the multi-pointinspection, trained dealertechnicians can visually inspectthe shocks and struts for signsof leaking, blown seals,or damage, and can advisewhen service is needed.
Tires
Tires need to be properly inflated,rotated, and balanced. Maintainingthe tires can save money and fuel,and can reduce the risk of tirefailure.
.Signs that the tires need to bereplaced include three or morevisible treadwear indicators; cordor fabric showing through therubber; cracks or cuts in thetread or sidewall; or a bulge orsplit in the tire.
.Trained dealer technicians caninspect and recommend the righttires. Your dealer can alsoprovide tire/wheel balancingservices to ensure smoothvehicle operation at all speeds.Yo u r d e a l e r s e l l s a n d s e r v i c e sname brand tires.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Service and Maintenance 461
Vehicle Care
To h e l p k e e p t h e v e h i c l e l o o k i n g l i k enew, vehicle care products areavailable from your dealer. Forinformation on how to clean andprotect the vehicle’sinteriorandexterior, seeInterior Care0446andExterior Care0441.
Wheel Alignment
Wheel alignment is critical forensuring that the tires deliveroptimal wear and performance.
.Signs that the alignment mayneed to be adjusted includepulling, improper vehiclehandling, or unusual tire wear.
.Yo u r d e a l e r h a s t h e r e q u i r e dequipment to ensure properwheel alignment.
Windshield
For safety, appearance, and thebest viewing, keep the windshieldclean and clear.
.Signs of damage includescratches, cracks, and chips.
.Trained dealer technicians caninspect the windshield andrecommend proper replacementif needed.
Wiper Blades
Wiper blades need to be cleanedand kept in good condition toprovide a clear view.
.Signs of wear include streaking,skipping across the windshield,and worn or split rubber.
.Trained dealer technicians cancheck the wiper blades andreplace them when needed.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
462 Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine and/or anAllison Transmission, see“Recommended Fluids and Lubricants”in the Duramax diesel supplement.
Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.
Usage Fluid/Lubricant
Automatic Transmission (6-SpeedTransmission)DEXRON®-VI Automatic Transmission Fluid.
Automatic Transmission (8-SpeedTransmission)DEXRON®-HP Automatic Transmission Fluid (GM Part No. 19331925, inCanada 19300537).
Chassis Lubrication Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) orlubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant50/50 mixture of clean, drinkable water and use only DEX-COOL®coolant.SeeEngine Coolant0369.
Engine Oil Engine oil meeting the dexos1™specification of the proper SAE viscositygrade. ACDelco dexos1 Synthetic Blend is recommended. SeeEngineOil0359.
Floor Shift Linkage Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674)or lubricant meeting requirements of NLGI #2 Category LB or GC-LB.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Service and Maintenance 463
UsageFluid/Lubricant
Front Axle Driveshaft Splines (All 4WD1500/2500/3500 Series) and Rear AxleDriveshaft Splines (All 2WD 1500Series with Automatic Transmission)
Spline Lubricant, Special Lubricant (GM Part No. 19257121, inCanada 19257122).
Front Axle (Four-Wheel Drive) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, inCanada 89021678).
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, inCanada 19299819).
Hydraulic Clutch System DOT 4 Hydraulic Brake Fluid (GM Part No. 19299570).
Hydraulic Power Steering System(2500/3500 Series Only)GM Power Steering Fluid (GM Part No. 19329450, in Canada 19329451).
Key Lock Cylinders, Hood Hinges,Body Door Hinge Pins, Tailgate Hingeand Linkage, Fuel Door Hinge, TailgateHandle Pivot Points, Hinges, LatchBolt, and Linkage
Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, inCanada 10953474).
Manual Transmission Manual Transmission Fluid (GM Part No. 93436060).
Rear Axle (1500 Series) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, inCanada 19300458).
Rear Axle (2500/3500 Series) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, inCanada 89021678).

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
464 Service and Maintenance
UsageFluid/Lubricant
Rear Driveline Center Spline(Two-Piece Driveshaft)Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) orlubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Transfer Case (Four-Wheel Drive) DEXRON®-VI Automatic Transmission Fluid.
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) orDielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, inCanada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protectionrequirements.
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
If the vehicle has a diesel engine, see the Duramax diesel supplement.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22845992 A3181C
Oil Filter
4.3L V6 19330000 PF63E
5.3L V8; 6.2L V8 19330000 PF63E
6.0L V8 19303975 PF48E

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Service and Maintenance 465
PartGM Part Number ACDelco Part Number
Passenger Compartment Air Filter23281440CF188
Spark Plugs
4.3L V61262244141–11 4
5.3L V8; 6.2L V81262244141–11 4
6.0L V81262125841–11 0
Wiper Blades
Driver Side–55 cm (21.7 in)22754397-
Passenger Side–55 cm (21.7 in)22754397-

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
466 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and thetype of services performed in the boxes provided. Retain all maintenance receipts.
DateOdometerReadingServiced By Services Performed

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Technical Data 467
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 467Service Parts IdentificationLabel . . . . . . . . . . . . . . . . . . . . . . . . 467
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 468Engine Drive Belt Routing . . . . 471
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the frontcorner of the instrument panel, onthe driver side of the vehicle. It canbe seen through the windshield fromoutside. The Vehicle IdentificationNumber (VIN) also appears on theVehicle Certification and ServiceParts labels and certificates of titleand registration.
Engine Identification
The eighth character in the VIN isthe engine code. This codeidentifies the vehicle's engine,specifications, and replacementparts. See“Engine Specifications”underCapacities and Specifications0468for the vehicle's engine code.
Service Parts
Identification Label
This label, on the inside of the glovebox, has the following information:
.Vehicle IdentificationNumber (VIN).
.Model designation.
.Paint information.
.Production options and specialequipment.
Do not remove this label from thevehicle.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
472 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 472Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 474Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 4 7 5Online Owner Center . . . . . . . . . 475GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 476Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 476Scheduling ServiceAppointments . . . . . . . . . . . . . . . 478Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 478Collision Damage Repair . . . . . 479Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 481Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 482
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 484
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 484Event Data Recorders . . . . . . . . 484OnStar®...................... 485Infotainment System . . . . . . . . . . 485
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 473
STEP TWO :If after contacting amember of dealership management,it appears your concern cannot beresolved by your dealership withoutfurther help, in the U.S., call theChevrolet Customer AssistanceCenter at 1-800-222-1020. InCanada, call General Motors ofCanada Customer Care Centre at1-800-263-3777 (English),or 1-800-263-7854 (French).
We encourage you to call thetoll-free number in order to give yourinquiry prompt attention. Have thefollowing information available togive the Customer Assistancerepresentative:
.Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registration ortitle, or the plate at the top left ofthe instrument panel and visiblethrough the windshield.
.Dealership name and location.
.Vehicle delivery date andpresent mileage.
When contacting Chevrolet,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggestfollowing Step One first.
STEP THREE—U.S. Owners :Both General Motors and yourdealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two, youcan file with the Better BusinessBureau (BBB) Auto Line®Programto enforce your rights.
The BBB Auto Line Program is anout-of-court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree with thedecision given in your case, you
may reject it and proceed with anyother venue for relief availableto you.
Yo u m a y c o n t a c t t h e B B B A u t o L i n eProgram using the toll-freetelephone number or write them atthe following address:
BBB Auto Line ProgramCouncil of Better BusinessBureaus, Inc.3033 Wilson BoulevardSuite 600Arlington, VA 22201
Te l e p h o n e : 1 - 8 0 0 - 9 5 5 - 5 1 0 0http://www.bbb.org/council/programs-services/dispute-handling-and-resolution/bbb-auto-line
This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. General Motors reservesthe right to change eligibilitylimitations and/or discontinue itsparticipation in this program.