tow CHEVROLET SILVERADO 2017 3.G Owners Manual

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 475
Canada
General Motors of CanadaCompanyCustomer Care Centre,Mail Code: CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca
1-800-263-3777 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTe l e p h o n e d e v i c e s ( T T Y s ) )Roadside Assistance:1-800-268-6800
Overseas
Please contact the local GeneralMotors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To a s s i s t c u s t o m e r s w h o a r e d e a f ,hard of hearing, or speech-impairedand who use Text Telephones(TTYs), Chevrolet has TTYequipment available at its CustomerAssistance Center. Any TTY user in
the U.S. can communicate withChevrolet by dialing:1-800-833-2438. TTY users inCanada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online ownerexperience allows interaction withChevrolet and keeps importantvehicle-specific information in oneplace.
Membership Benefits
E:Download owner manuals andview vehicle-specific how-to videos.
G:View maintenance schedules,alerts, and OnStar VehicleDiagnostic Information. Scheduleservice appointments.
I:View and print dealer-recordedservice records and self-recordedservice records.
D:Select a preferred dealer andview locations, maps, phonenumbers, and hours.
r:Track your vehicle’swarrantyinformation.
J:View active recalls by VehicleIdentification Number (VIN). SeeVehicle Identification Number(VIN)0467.
H:View GM Card, SiriusXMSatellite radio (if equipped), andOnStar account information (ifequipped).
F:Chat with online helprepresentatives.
See my.chevrolet.com to registeryour vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
.Chat live with online helprepresentatives.
.Locate owner resources such aslease-end, financing, andwarranty information.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 477
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your tripwas started to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has been

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
480 Customer Information
performance; however, the history ofthese parts is not known. Such partsare not covered by the GM NewVehicle Limited Warranty, and anyrelated failures are not covered bythat warranty.
Aftermarket collision parts are alsoavailable. These are made bycompanies other than GM and maynot have been tested for the vehicle.As a result, these parts may fitpoorly, exhibit premature durability/corrosion problems, and may notperform properly in subsequentcollisions. Aftermarket parts are notcovered by the GM New VehicleLimited Warranty, and any vehiclefailure related to such parts is notcovered by that warranty.
Repair Facility
GM also recommends that youchoose a collision repair facility thatmeets your needs before you everneed collision repairs. Your dealermay have a collision repair centerwith GM-trained technicians andstate-of-the-art equipment, or beable to recommend a collision repair
center that has GM-trainedtechnicians and comparableequipment.
Insuring the Vehicle
Protect your investment in the GMvehicle with comprehensive andcollision insurance coverage. Thereare significant differences in thequality of coverage afforded byvarious insurance policy terms.Many insurance policies providereduced protection to the GMvehicle by limiting compensation fordamage repairs through the use ofaftermarket collision parts. Someinsurance companies will notspecify aftermarket collision parts.When purchasing insurance, werecommend that you ensure that thevehicle will be repaired with GMoriginal equipment collision parts.If such insurance coverage is notavailable from your currentinsurance carrier, consider switchingto another insurance carrier.
If the vehicle is leased, the leasingcompany may require you to haveinsurance that ensures repairs withGenuine GM Original Equipment
Manufacturer (OEM) parts orGenuine Manufacturer replacementparts. Read the lease carefully, asyou may be charged at the end ofthe lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, callemergency services for help. Do notleave the scene of a crash until allmatters have been taken care of.Move the vehicle only if its positionputs you in danger, or you areinstructed to move it by a policeofficer.
Give only the necessary informationto police and other parties involvedin the crash.
For emergency towing seeRoadside AssistanceProgram0476.
Gather the following information:
.Driver name, address, andtelephone number.
.Driver license number.
.Owner name, address, andtelephone number.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 481
.Vehicle license plate number.
.Vehicle make, model, andmodel year.
.Vehicle IdentificationNumber (VIN).
.Insurance company and policynumber.
.General description of thedamage to the other vehicle.
Choose a reputable repair facilitythat uses quality replacement parts.See“Collision Parts”earlier in thissection.
If the airbag has inflated, seeWhatWill You See after an AirbagInflates?079.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requiresdamage repairs, GM recommendsthat you take an active role in itsrepair. If you have a pre-determinedrepair facility of choice, take thevehicle there, or have it towed there.
Specify to the facility that anyrequired replacement collision partsbe original equipment parts, eithernew Genuine GM parts or recycledoriginal GM parts. Remember,recycled parts will not be covered bythe GM vehicle warranty.
Insurance pays the bill for the repair,but you must live with the repair.Depending on your policy limits,your insurance company mayinitially value the repair usingaftermarket parts. Discuss this withthe repair professional, and insist onGenuine GM parts. Remember,if the vehicle is leased, you may beobligated to have the vehiclerepaired with Genuine GM parts,even if your insurance coveragedoes not pay the full cost.
If another party's insurancecompany is paying for the repairs,you are not obligated to accept arepair valuation based on thatinsurance company's collision policyrepair limits, as you have nocontractual limits with that company.
In such cases, you can have controlof the repair and parts choices aslong as the cost stays withinreasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosisand repair information on theengines, transmission, axle,suspension, brakes, electrical,steering, body, etc.
Service Bulletins
Service Bulletins give additionaltechnical service informationneeded to knowledgeably serviceGeneral Motors cars and trucks.Each bulletin contains instructionsto assist in the diagnosis andservice of the vehicle.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Index 499
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 472
D
Damage Repair, Collision . . . . . . . 479
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 485
OnStar . . . . . . . . . . . . . . . . . . . . . . . 485
Data Recorders, Event . . . . . . . . . 484
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 174
Defensive Driving . . . . . . . . . . . . . . . 248
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics
OnStar®...................... 490
Distracted Driving . . . . . . . . . . . . . . . 247
Dome Lamps . . . . . . . . . . . . . . . . . . . 178
Door
Ajar Messages . . . . . . . . . . . . . . . 151
Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 471
Driver Assistance Systems . . . . . 301
Driver Information
Center (DIC) . . . . . . . . . . . . . 145, 147
Driving
Assistance Systems . . . . . . . . . . 304
Driving (cont'd)
Characteristics and
To w i n g T i p s . . . . . . . . . . . . . . . . . 3 1 5
Defensive . . . . . . . . . . . . . . . . . . . . . 248
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 248
For Better Fuel Economy . . . . . . . 31
Hill and Mountain Roads . . . . . . 256
If the Vehicle is Stuck . . . . . . . . . 258
Loss of Control . . . . . . . . . . . . . . . 250
Off-Road . . . . . . . . . . . . . . . . . . . . . 251
Off-Road Recovery . . . . . . . . . . . 250
Vehicle Load Limits . . . . . . . . . . . 259
Wet Roads . . . . . . . . . . . . . . . . . . . 255
Winter . . . . . . . . . . . . . . . . . . . . . . . . 257
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 240
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 312
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 345
Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 390
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 390
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 393, 395
Overload . . . . . . . . . . . . . . . . . . . . . 389
Emergency
OnStar®...................... 487
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 367
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 138
Compartment Overview . . . . . . . 354
Coolant . . . . . . . . . . . . . . . . . . . . . . . 369
Coolant Heater . . . . . . . . . . . . . . . 272
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . 368
Cooling System Messages . . . 152
Drive Belt Routing . . . . . . . . . . . . 471
Exhaust . . . . . . . . . . . . . . . . . . . . . . 276
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Oil Life System . . . . . . . . . . . . . . . 362
Oil Messages . . . . . . . . . . . . . . . . . 152
Oil Pressure Gauge . . . . . . . . . . 132
Overheated Protection
Operating Mode . . . . . . . . . . . . . 374
Overheating . . . . . . . . . . . . . . . . . . 372
Power Messages . . . . . . . . . . . . . 153
Running While Parked . . . . . . . . 277
Starting . . . . . . . . . . . . . . . . . . . . . . . 269
Entry Lighting . . . . . . . . . . . . . . . . . . . 179
Equipment, Towing . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . . . 484

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Index 503
Manual Transmission . . . . . . . . . . . 283
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Manual Windows . . . . . . . . . . . . . . . . 51
Media
Avoiding Untrusted Devices . . 196
Memory Features . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . 61
Messages
Airbag System . . . . . . . . . . . . . . . . 155
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 150
Brake System . . . . . . . . . . . . . . . . 151
Compass . . . . . . . . . . . . . . . . . . . . . 151
Door Ajar . . . . . . . . . . . . . . . . . . . . . 151
Engine Cooling System . . . . . . . 152
Engine Oil . . . . . . . . . . . . . . . . . . . . 152
Engine Power . . . . . . . . . . . . . . . . 153
Fuel System . . . . . . . . . . . . . . . . . . 153
Key and Lock . . . . . . . . . . . . . . . . . 153
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 153
Object Detection System . . . . . 153
Ride Control System . . . . . . . . . . 154
Safety Belt . . . . . . . . . . . . . . . . . . . . 155
Security . . . . . . . . . . . . . . . . . . . . . . 156
Steering System . . . . . . . . . . . . . . 156
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Transmission . . . . . . . . . . . . . . . . . 157
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 150
Messages (cont'd)
Vehicle Reminder . . . . . . . . . . . . . 159
Vehicle Speed . . . . . . . . . . . . . . . . 160
Washer Fluid . . . . . . . . . . . . . . . . . 160
Mirrors
Automatic Dimming . . . . . . . . . . . . . 49
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . . . 51
Blind Spot . . . . . . . . . . . . . . . . . . . . . . 49
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 46
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 48
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 49
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 46
Manual Rearview . . . . . . . . . . . . . . . 51
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Tilt in Reverse . . . . . . . . . . . . . . . . . . 50
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 47
Mirrors, Interior Rearview . . . . . . . . 50
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 407
Multi-band Antenna . . . . . . . . . . . . . 196
N
Navigation
OnStar®...................... 488
New Vehicle Break-In . . . . . . . . . . . 267
Noise Control System . . . . . . . . . . 382
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . . 153
Odometer . . . . . . . . . . . . . . . . . . . . . . . 131
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 251
Driving . . . . . . . . . . . . . . . . . . . . . . . . 251
Recovery . . . . . . . . . . . . . . . . . . . . . 250
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 359
Engine Oil Life System . . . . . . . 362
Engine Oil Pressure Gauge . . . 132
Messages . . . . . . . . . . . . . . . . . . . . 152
Older Children, Restraints . . . . . . . 88
Online Owner Center . . . . . . . . . . . 475
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 485
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . . 491
OnStar®Connections . . . . . . . . . . . 488
OnStar®Diagnostics . . . . . . . . . . . . 490
OnStar®Emergency . . . . . . . . . . . . 487
OnStar®Navigation . . . . . . . . . . . . . 488
OnStar®Overview . . . . . . . . . . . . . . 486
OnStar®Security . . . . . . . . . . . . . . . 487
Operating Mode
Overheated Engine
Protection . . . . . . . . . . . . . . . . . . . 374

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
504 Index
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . 176
Ordering
Service Publications . . . . . . . . . . 481
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . 124
Overheated Engine
Protection Operating Mode . . . . 374
Overheating, Engine . . . . . . . . . . . . 372
Overview . . . . . . . . . . . . . . . . . . 183, 184
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 273
Shifting Out of . . . . . . . . . . . . . . . . 275
Parking . . . . . . . . . . . . . . . . . . . . . . . . . 275
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 293
Brake and P (Park)
Mechanism Check . . . . . . . . . . 384
Over Things That Burn . . . . . . . 275
Parking Assist . . . . . . . . . . . . . . . . . . 302
Parking or Backing
Assistance Systems . . . . . . . . . . 302
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 137
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Passenger Sensing System . . . . . 82
Perchlorate Materials
Requirements, California . . . . . . 352
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 160
Phone
Apple CarPlay and
Android Auto . . . . . . . . . . . . . . . . 230
Bluetooth . . . . . . . . 216, 217,221, 226
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 349
Port
USB . . . . . . . . . . . . . . . . . . . . . 199, 201
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Outlets . . . . . . . . . . . . . . . . . . . . . . . 124
Protection, Battery . . . . . . . . . . . . 180
Retained Accessory (RAP) . . . 271
Seat Adjustment . . . . . . . . . . . . . . . . 59
Steering Fluid . . . . . . . . . . . . . . . . . 375
Windows . . . . . . . . . . . . . . . . . . . . . . . 51
Power Assist Steps . . . . . . . . . . . . . . 42
Pregnancy, Using Safety Belts . . . 71
Privacy
Vehicle Data Recording . . . . . . . 484
Program
Courtesy Transportation . . . . . . 478
Proposition
65 Warning,
California . . . . . . . . . . . .351, 378, 432
R
Radio Frequency Statement . . . . 482
Radio Reception . . . . . . . . . . . . . . . . 195
Radios
AM-FM Radio . . . . . . . . . . . . 189, 191
Satellite . . . . . . . . . . . . . . . . . . . . . . . 193
Reading Lamps . . . . . . . . . . . . . . . . . 178
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 380
Locking . . . . . . . . . . . . . . . . . . . . . . . 298
Rear Seats . . . . . . . . . . . . . . . . . . 64, 65
Rear Vision Camera (RVC) . . . . . 302
Rear Windows . . . . . . . . . . . . . . . . . . . 53
Rearview Mirrors . . . . . . . . . . . . . . . . 51
Automatic Dimming . . . . . . . . . . . . . 51
Reclining Seatbacks . . . . . . . . . . . . . 60
Recognition
Voice . . . . . . . . . . . . . . . . . . . . . . . . . 209
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 462
Records
Maintenance . . . . . . . . . . . . . . . . . . 466
Recreational Vehicle Towing . . . . 437
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 476