dealer service CHRYSLER PACIFICA 2020 Owner's Manual

SAFETY191
The Air Bag Warning Light in the instrument
panel will turn on whenever the OCS is unable to
classify the front passenger seat status. A
malfunction in the OCS may affect the operation
of the air bag system.
If the Air Bag Warning Light does not come
on, or stays on after you start the vehicle, or it
comes on as you drive, take the vehicle to an
authorized dealer for service immediately.
The passenger seat assembly contains critical
OCS components that may affect the Passenger
Advanced Front Air Bag inflation. In order for the
OCS to properly classify the seated weight of a
front seat passenger, the OCS components
must function as designed. Do not make any
modifications to the front passenger seat components, assembly, or to the seat cover. If
the seat, trim cover, or cushion needs service
for any reason, take the vehicle to an authorized
dealer. Only FCA US LLC approved seat
accessories may be used.
The following requirements must be strictly
followed:
Do not modify the front passenger seat
assembly or components in any way.
Do not use prior or future model year seat
covers or cushions not designated by FCA US
LLC for the specific model being repaired.
Always use the correct seat cover and
cushion specified for the vehicle.
Do not replace the seat cover or cushion with
an aftermarket seat cover or cushion.
Do not add a secondary seat cover or mat.
At no time should any Supplemental
Restraint System (SRS) component or SRS
related component or fastener be modified
or replaced with any part except those which
are approved by FCA US LLC.
Placing an object on the floor under the
front passenger seat may prevent the OCS
from working properly, which may result in
serious injury or death in a collision. Do not
place any objects on the floor under the
front passenger seat.
WARNING!
(Continued)WARNING!
Unapproved modifications or service proce -
dures to the passenger seat assembly, its
related components, seat cover or cushion
may inadvertently change the air bag
deployment in case of a frontal collision.
This could result in death or serious injury
to the front passenger if the vehicle is
involved in a collision. A modified vehicle
may not comply with required Federal
Motor Vehicle Safety Standards (FMVSS)
and/or Canadian Motor Vehicle Safety
Standards (CMVSS).
If it is necessary to modify the air bag
system for persons with disabilities,
contact an authorized dealer.
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SAFETY195
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags
Supplemental Knee Air Bags
Front and Side Impact Sensors
Seat Belt Pretensioners
Seat Track Position Sensors
Occupant Classification System
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment.
NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system. If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu
-
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.

As the air bags deflate, you may see some
smoke-like particles. The particles are a normal
by-product of the process that generates the
non-toxic gas used for air bag inflation. These
airborne particles may irritate the skin, eyes,
nose, or throat. If you have skin or eye irritation,
rinse the area with cool water. For nose or
throat irritation, move to fresh air. If the irrita -
tion continues, see your doctor. If these parti -
cles settle on your clothing, follow the garment
manufacturer’s instructions for cleaning.
Do not drive your vehicle after the air bags have
deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
NOTE:
Air bag covers may not be obvious in the inte
-
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
WARNING!
Deployed air bags and seat belt
pretensioners cannot protect you in another
collision. Have the air bags, seat belt
pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant
Restraint Controller System serviced as well.
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SAFETY197
(Continued)
Maintaining Your Air Bag System Event Data Recorder (EDR)
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law enforce -
ment, could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash investigation.
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel. Do
not modify the front bumper, vehicle body
structure, or add aftermarket side steps or
running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.

Do not attempt to modify any part of your air
bag system. The air bag may inflate acciden -
tally or may not function properly if modifica -
tions are made. Take your vehicle to an
authorized dealer for any air bag system
service. If your seat, including your trim cover
and cushion, needs to be serviced in any way
(including removal or loosening/tightening
of seat attachment bolts), take the vehicle to
an authorized dealer. Only manufacturer
approved seat accessories may be used. If it
is necessary to modify the air bag system for
persons with disabilities, contact an autho -
rized dealer.

WARNING! (Continued)
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SAFETY217
(Continued)
Safety Checks You Should Make Inside The
Vehicle
Seat Belts
Inspect the seat belt system periodically,
checking for cuts, frays, and loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the system.
Front seat belt assemblies must be replaced
after a collision. Rear seat belt assemblies must
be replaced after a collision if they have been
damaged (i.e., bent retractor, torn webbing,
etc.). If there is any question regarding seat belt
or retractor condition, replace the seat belt.
Air Bag Warning Light
The Air Bag warning light will turn on for four
to eight seconds as a bulb check when the
ignition switch is first turned to ON/RUN. If the
light is either not on during starting, stays on, or
turns on while driving, have the system
inspected at an authorized dealer as soon as
possible. After the bulb check, this light will
illuminate with a single chime when a fault with
the Air Bag System has been detected. It will stay on until the fault is removed. If the light
comes on intermittently or remains on while
driving, have an authorized dealer service the
vehicle immediately.
Refer to “Occupant Restraint Systems” in
“Safety” for further information.
Defroster
Check operation by selecting the defrost mode
and place the blower control on high speed. You
should be able to feel the air directed against
the windshield. See an authorized dealer for
service if your defroster is inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit your
vehicle. Only use a floor mat that does not
interfere with the operation of the accelerator,
brake or clutch pedals. Only use a floor mat that
is securely attached using the floor mat
fasteners so it cannot slip out of position and
interfere with the accelerator, brake or clutch
pedals or impair safe operation of your vehicle
in other ways.
WARNING!
An improperly attached, damaged, folded, or
stacked floor mat, or damaged floor mat
fasteners may cause your floor mat to
interfere with the accelerator, brake, or clutch
pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
ALWAYS securely attach your floor mat
using the floor mat fasteners. DO NOT
install your floor mat upside down or turn
your floor mat over. Lightly pull to confirm
mat is secured using the floor mat
fasteners on a regular basis.
ALWAYS REMOVE THE EXISTING FLOOR
MAT FROM THE VEHICLE before
installing any other floor mat. NEVER install
or stack an additional floor mat on top of an
existing floor mat.
ONLY install floor mats designed to fit your
vehicle. NEVER install a floor mat that
cannot be properly attached and secured to
your vehicle. If a floor mat needs to be
replaced, only use a FCA approved floor
mat for the specific make, model, and year
of your vehicle.
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STARTING AND OPERATING225
While cruising, brief full-throttle acceleration
within the limits of local traffic laws contributes
to a good break-in. Wide-open throttle
acceleration in low gear can be detrimental and
should be avoided.
The engine oil installed in the engine at the
factory is a high-quality energy conserving type
lubricant. Oil changes should be consistent with
anticipated climate conditions under which
vehicle operations will occur. For the
recommended viscosity and quality grades,
refer to “Dealer Service” in “Servicing And
Maintenance”.
NOTE:
A new engine may consume some oil during its
first few thousand miles (kilometers) of opera -
tion. This should be considered a normal part of
the break-in and not interpreted as a problem.PARK BRAKE
Electric Park Brake (EPB)
Your vehicle is equipped with an Electric Park
Brake System (EPB) that offers simple
operation, and some additional features that
make the park brake more convenient and
useful.
The park brake is primarily intended to prevent
the vehicle from rolling while parked. Before
leaving the vehicle, make sure that the park
brake is applied. Also, be certain to leave the
transmission in PARK.
You can engage the park brake in two ways;
Manually, by applying the park brake switch.
Automatically, by enabling the Auto Park
Brake feature in the customer programmable
features section of the Uconnect Settings. The park brake switch is located in the
integrated center stack.

Electric Park Brake Switch

To apply the park brake manually, push the
switch momentarily. You may hear a slight
whirring sound from the back of the vehicle
while the park brake engages. Once the park
brake is fully engaged, the BRAKE warning lamp
in the instrument cluster and an indicator on
the switch will illuminate. If your foot is on the
brake pedal while you apply the park brake, you
may notice a small amount of brake pedal
movement. The park brake can be applied even
when the ignition switch is OFF, however, it can
only be released when the ignition switch in the
ACC or ON/RUN position.
CAUTION!
Never use Non-Detergent Oil or Straight
Mineral Oil in the engine or damage may
result.
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STARTING AND OPERATING227
If exceptional circumstances should make it
necessary to engage the park brake while the
vehicle is in motion, push on the electric park
brake switch for as long as engagement is
desired. The BRAKE warning lamp will
illuminate, and a continuous chime will sound.
The rear stop lamps will also be illuminated
automatically while the vehicle remains in
motion. To disengage the park brake while the vehicle is
in motion, release the switch. If the vehicle is
brought to a complete stop using the park
brake, when the vehicle reaches approximately
3 mph (4.8 km/h), the park brake will remain
engaged.
In the unlikely event of a malfunction of the
Electric Park Brake system, a yellow EPB fault
lamp will illuminate. This may be accompanied
by the BRAKE warning lamp flashing. In this
case, urgent service of the electric park brake
system is required. Do not rely on the park
brake to hold the vehicle stationary.
Auto Park Brake
The Electric Park Brake can be programmed to
be applied automatically whenever the vehicle
is at a standstill and the automatic transmission
is placed in PARK. Auto Park Brake is enabled
and disabled by customer selection through the
“Customer Programmable Features” section of
the “Uconnect Settings”.
SafeHold
SafeHold is a safety feature of the Electric Park
Brake System that will engage the park brake
automatically if the vehicle is left unsecured. If
the automatic transmission is not in PARK, the
seat belt is unbuckled, the driver door is open,
the vehicle is at a standstill, and there is no
attempt to depress the brake pedal or
accelerator pedal, the park brake will
automatically engage to prevent the vehicle
from rolling.
SafeHold can be temporarily bypassed by
pushing the Electric Park Brake Switch while the
driver door is open and brake pedal is pressed.
Once manually bypassed, SafeHold will be
enabled again once the vehicle reaches
12 mph (20 km/h) or the ignition is cycled to
the OFF position and back to ON again.
Brake Service Mode
We recommend having your brakes serviced by
an authorized dealer. You should only make
repairs for which you have the knowledge and
the right equipment. You should only enter
Brake Service Mode during brake service.
When servicing your rear brakes, it may be
necessary for you or your technician to push the
rear piston into the rear caliper bore. With the
Driving the vehicle with the parking brake
engaged, or repeated use of the parking
brake to slow the vehicle may cause
serious damage to the brake system.
CAUTION!
If the Brake System Warning Light remains on
with the parking brake released, a brake
system malfunction is indicated. Have the
brake system serviced by an authorized
dealer immediately.
WARNING!
(Continued)
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STARTING AND OPERATING233
If the transmission becomes extremely hot, the
“Transmission Temperature Warning Light” will
illuminate, a warning message will appear in the
instrument cluster, and the transmission may
operate differently until the transmission cools
down.
During cold temperatures, transmission
operation may be modified depending on
engine and transmission temperature as well
as vehicle speed. This feature improves warm
up time of the engine and transmission to
achieve maximum efficiency. Engagement of
the torque converter clutch, and shifts into 8th
or 9th gear, are inhibited until the transmission
fluid is warm refer to the “Note” under “Torque
Converter Clutch” in this section. Normal
operation will resume once the transmission
temperature has risen to a suitable level.
LOW (L)
Use this range for engine braking when
descending very steep grades. In this range, the
transmission will downshift for increased
engine braking. To access the LOW position,
push down on the gear selector and rotate it
fully clockwise.
Transmission Limp Home Mode
Transmission function is monitored
electronically for abnormal conditions. If a
condition is detected that could result in
transmission damage, Transmission Limp
Home Mode is activated. In this mode, the
transmission may operate only in a fixed gear,
or may remain in NEUTRAL. The Malfunction
Indicator Light (MIL) may be illuminated. Limp
Home Mode may allow the vehicle to be driven
to an authorized dealer for service without
damaging the transmission.
In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK, if
possible. If not, shift the transmission to
NEUTRAL.
3. Push and hold the ignition switch until the engine turns off.
4. Wait approximately 30 seconds. 5. Restart the engine.
6. Shift into the desired gear range. If the
problem is no longer detected, the
transmission will return to normal
operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An autho -
rized dealer has diagnostic equipment to
assess the condition of your transmission. If the
transmission cannot be reset, authorized dealer
service is required.
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic
transmission on your vehicle. A clutch within the
torque converter engages automatically at
calibrated speeds. This may result in a slightly
different feeling or response during normal
operation in the upper gears. When the vehicle
speed drops or during some accelerations, the
clutch automatically disengages.
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234STARTING AND OPERATING
NOTE:
The torque converter clutch will not engage until
the engine and/or transmission is warm
(usually after 1 to 3 miles [2 to 5 km] of driving).
Because the engine speed is higher when the
torque converter clutch is not engaged, it may
seem as if the transmission is not shifting prop -
erly when the vehicle is cold. This is normal. The
torque converter clutch will function normally
once the powertrain is sufficiently warm.
ACTIVE NOISE CANCELLATION

Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed
to address exhaust and engine noise. The
system relies on four microphones embedded
in the headliner, which monitor exhaust and
engine noise, and assists an onboard
frequency generator, which creates
counteracting sound waves in the audio
system’s speakers. This helps keep the vehicle
quiet at idle and during drive.

POWER STEERING
The electric power steering system will give you
good vehicle response and increased ease of
maneuverability in tight spaces. The system will
vary its assist to provide light efforts while
parking and good feel while driving. If the
electric steering system experiences a fault that
reduces assist or prevents the vehicle from
providing assist, you will still have the ability to
steer the vehicle manually.
If the Steering icon is displayed and the
“POWER STEERING SYSTEM OVER TEMP”
message is displayed on the instrument cluster
screen, they indicate that extreme steering
maneuvers may have occurred which caused
an over temperature condition in the power
steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few moments until the icon and message turn off.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If the “SERVICE POWER STEERING"
OR "POWER STEERING ASSIST OFF -
SERVICE SYSTEM” message and a
steering wheel icon are displayed on
the instrument cluster screen, it indicates that
the vehicle needs to be taken to the dealer for
service. It is likely the vehicle has lost power
steering assistance. Refer to “Warning Lights
And Messages” in “Getting To Know Your
Instrument Panel” for further information.
NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer
the vehicle. Under these conditions there will
be a substantial increase in steering effort,
especially at low speeds and during parking
maneuvers.
The power steering system is fully electric; it
requires no power steering fluid.
If the condition persists, see an authorized
dealer for service.
WARNING!
Continued operation with reduced assist
could pose a safety risk to yourself and
others. Service should be obtained as soon
as possible.

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STARTING AND OPERATING237
while exiting. These interior warnings will
occur regardless of whether the key fob
remains in the vehicle or is removed.
For the exterior of the vehicle, the horn will
sound three times if the fob is removed from
the vehicle and the vehicle is in the “READY”
mode.
Please consider this feature when intentionally
running the vehicle for extended periods of time
over one hour. To restart the vehicle, follow the
normal vehicle starting process.
NOTE:
If the vehicle is left in the ACC or RUN (engine
not running) position and the transmission is in
PARK, the system will automatically time out
(shut down) after an initial 30 minutes of inac -
tivity, followed by the additional amount of time
for power accessory delay selected in the radio
settings menu. Once the vehicle times out, it will
switch to the OFF position.
To Manually Turn On The Stop/Start System
After turning off the Stop/Start system, push
the Stop/Start OFF switch again (located on the
instrument panel). The light on the switch will
turn off.
System Malfunction
If there is a malfunction in the Stop/Start
system, the system will not shut down the
engine. A “SERVICE STOP/START SYSTEM”
message will appear in the instrument cluster
display and the Stop/Start telltale will remain
yellow. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If the “SERVICE STOP/START SYSTEM”
message appears in the instrument cluster
display, have the system checked by an
authorized dealer.
SPEED CONTROL — IF EQUIPPED
When engaged, the Speed Control takes over
accelerator operations at speeds greater than
25 mph (40 km/h).
The Speed Control buttons are located on the
right side of the steering wheel.

Speed Control Buttons

1 — On/Off
2 — SET (+)/Accel
3 — RES/Resume
4 — SET (-)/Decel
5 — CANC/Cancel
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248STARTING AND OPERATING
If weather conditions are not a factor, the driver
should examine the sensor. It may require
cleaning or removal of an obstruction. The
sensor is located in the center of the vehicle
behind the lower grille.
To keep the ACC System operating properly, it is
important to note the following maintenance
items:
Always keep the sensor clean. Carefully wipe
the sensor lens with a soft cloth. Be cautious
not to damage the sensor lens.
Do not remove any screws from the sensor.
Doing so could cause an ACC system
malfunction or failure and require a sensor
realignment.
If the sensor or front end of the vehicle is
damaged due to a collision, see an autho -
rized dealer for service.
Do not attach or install any accessories near
the sensor, including transparent material or
aftermarket grilles. Doing so could cause an
ACC system failure or malfunction. When the condition that deactivated the system
is no longer present, the system will return to
the “Adaptive Cruise Control Off” state and will
resume function by simply reactivating it.
NOTE:
If the “ACC/FCW Unavailable Wipe Front Radar
Sensor” message occurs frequently (e.g. more
than once on every trip) without any snow, rain,
mud, or other obstruction, have the radar
sensor realigned at an authorized dealer.
“Clean Front Windshield” Warning
The “ACC/FCW Limited Functionality Clean
Front Windshield” warning will display and also
a chime will indicate when conditions
temporarily limit system performance. This
most often occurs at times of poor visibility,
such as in snow or heavy rain and fog. The ACC
system may also become temporarily blinded
due to obstructions, such as mud, dirt, or ice on
windshield, driving directly into the sun and fog
on the inside of glass. In these cases, the
instrument cluster display will show “ACC/FCW
Limited Functionality Clean Front Windshield”
and the system will have degraded
performance. The “ACC/FCW Limited Functionality Clean
Front Windshield” message can sometimes be
displayed while driving in adverse weather
conditions. The ACC/FCW system will recover
after the vehicle has left these areas. Under
rare conditions, when the camera is not
tracking any vehicles or objects in its path this
warning may temporarily occur.
If weather conditions are not a factor, the driver
should examine the windshield and the camera
located on the back side of the inside rear view
mirror. They may require cleaning or removal of
an obstruction.
When the condition that created limited
functionality is no longer present, the system
will return to full functionality.
NOTE:
If the “ACC/FCW Limited Functionality Clean
Front Windshield” message occurs frequently
(e.g. more than once on every trip) without any
snow, rain, mud, or other obstruction, have the
windshield and forward facing camera
inspected at an authorized dealer.

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