dealer service CHRYSLER PACIFICA 2020 Workshop Manual

366SERVICING AND MAINTENANCE
Fluid And Filter Changes
Under normal operating conditions, the fluid
installed at the factory will provide satisfactory
lubrication for the life of the vehicle.
Routine fluid and filter changes are not
required. However, change the fluid and filter if
the fluid becomes contaminated (with water,
etc.), or if the transmission is disassembled for
any reason.
RAISING THE VEHICLE
In the case where it is necessary to raise the
vehicle, go to an authorized dealer or service
station.
TIRES
Tire Safety Information
Tire safety information will cover aspects of the
following information: Tire Markings, Tire
Identification Numbers, Tire Terminology and
Definitions, Tire Pressures, and Tire Loading.
Tire Markings

Tire Markings

NOTE:

P (Passenger) — Metric tire sizing is based on US
design standards. P-Metric tires have the letter
“P” molded into the sidewall preceding the size
designation. Example: P215/65R15 95H.

European — Metric tire sizing is based on
European design standards. Tires designed
to this standard have the tire size molded
into the sidewall beginning with the section
width. The letter "P" is absent from this tire
size designation. Example: 215/65R15 96H.
LT (Light Truck) — Metric tire sizing is based
on US design standards. The size designation
for LT-Metric tires is the same as for P-Metric
tires except for the letters “LT” that are
molded into the sidewall preceding the size
designation. Example: LT235/85R16.
Temporary spare tires are designed for
temporary emergency use only. Temporary
high pressure compact spare tires have the
letter “T” or “S” molded into the sidewall
preceding the size designation. Example:
T145/80D18 103M.
High flotation tire sizing is based on US
design standards and it begins with the tire
diameter molded into the sidewall. Example:
31x10.5 R15 LT.

1 — US DOT Safety Standards Code (TIN)

2 — Size Designation
3 — Service Description
4 — Maximum Load
5 — Maximum Pressure
6 — Treadwear, Traction and Tempera -
ture Grades

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376SERVICING AND MAINTENANCE
Radial Ply Tires
Tire Repair
If your tire becomes damaged, it may be
repaired if it meets the following criteria:
The tire has not been driven on when flat.
The damage is only on the tread section of
your tire (sidewall damage is not repairable).
The puncture is no greater than a ¼ of an
inch (6 mm).
Consult an authorized tire dealer for tire repairs
and additional information.

Damaged Run Flat tires, or Run Flat tires that have
experienced a loss of pressure should be replaced
immediately with another Run Flat tire of identical
size and service description (Load Index and
Speed Symbol). Replace the tire pressure sensor
as well as it is not designed to be reused.

Run Flat Tires — If Equipped
Run Flat tires allow you the capability to drive
50 miles (80 km) at 50 mph (80 km/h) after a
rapid loss of inflation pressure. This rapid loss
of inflation is referred to as the Run Flat mode.
A Run Flat mode occurs when the tire inflation
pressure is of/or below 14 psi (96 kPa). Once a
Run Flat tire reaches the run flat mode it has
limited driving capabilities and needs to be
replaced immediately. A Run Flat tire is not
repairable. When a run flat tire is changed after
driving with underinflated tire condition, please
replace the TPM sensor as it is not designed to
be reused when driven under run flat mode
14 psi (96 kPa) condition.
NOTE:
TPM Sensor must be replaced after driving the
vehicle on a flat tire condition.
It is not recommended driving a vehicle loaded
at full capacity or to tow a trailer while a tire is in
the run flat mode.
See the tire pressure monitoring section for
more information.
Tire Spinning

When stuck in mud, sand, snow, or ice conditions,
do not spin your vehicle's wheels above 30 mph
(48 km/h) or for longer than 30 seconds
continuously without stopping.

Refer to “Freeing A Stuck Vehicle” in “In Case Of
Emergency” for further information.WARNING!

Combining radial ply tires with other types of tires
on your vehicle will cause your vehicle to handle
poorly. The instability could cause a collision.
Always use radial ply tires in sets of four. Never
combine them with other types of tires.

WARNING!

Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause tire damage or failure. A tire could
explode and injure someone. Do not spin your
vehicle's wheels faster than 30 mph (48 km/h)
for more than 30 seconds continuously when
you are stuck, and do not let anyone near a
spinning wheel, no matter what the speed.

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SERVICING AND MAINTENANCE379
Snow Tires
Some areas of the country require the use of
snow tires during the Winter. Snow tires can be
identified by a “mountain/snowflake” symbol
on the tire sidewall.
If you need snow tires, select tires
equivalent in size and type to the
original equipment tires. Use snow
tires only in sets of four; failure to do
so may adversely affect the safety and handling
of your vehicle.
Snow tires generally have lower speed ratings
than what was originally equipped with your
vehicle and should not be operated at
sustained speeds over 75 mph (120 km/h). For
speeds above 75 mph (120 km/h) refer to
original equipment or an authorized tire dealer
for recommended safe operating speeds,
loading and cold tire inflation pressures.
While studded tires improve performance on
ice, skid and traction capability on wet or dry
surfaces may be poorer than that of
non-studded tires. Some states prohibit
studded tires; therefore, local laws should be
checked before using these tire types.
Spare Tires — If Equipped
NOTE:
For vehicles equipped with Tire Service Kit
instead of a spare tire, please refer to “Tire
Service Kit” in “In Case Of Emergency” for
further information.
Refer to the “Towing Requirements - Tires” in
“Starting And Operating” for restrictions when
towing with a spare tire designated for
temporary emergency use.
Spare Tire Matching Original Equipped Tire
And Wheel — If Equipped
Your vehicle may be equipped with a spare tire
and wheel equivalent in look and function to the
original equipment tire and wheel found on the
front or rear axle of your vehicle. This spare tire may be used in the tire rotation for your vehicle.
If your vehicle has this option, refer to an
authorized tire dealer for the recommended tire
rotation pattern.
Compact Spare Tire — If Equipped
The compact spare is for temporary emergency
use only. You can identify if your vehicle is
equipped with a compact spare by looking at
the spare tire description on the Tire and
Loading Information Placard located on the
driver’s side door opening or on the sidewall of
the tire. Compact spare tire descriptions begin
with the letter “T” or “S” preceding the size
designation. Example: T145/80D18 103M.
T, S = Temporary Spare Tire
Since this tire has limited tread life, the original
equipment tire should be repaired (or replaced)
and reinstalled on your vehicle at the first
opportunity.
Do not install a wheel cover or attempt to mount
a conventional tire on the compact spare wheel,
since the wheel is designed specifically for the
compact spare tire. Do not install more than
one compact spare tire and wheel on the
vehicle at any given time.
CAUTION!
Because of the reduced ground clearance, do
not take your vehicle through an automatic
car wash with a compact or limited use
temporary spare installed. Damage to the
vehicle may result.
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TECHNICAL SPECIFICATIONS391
(Continued)
Do Not Use E-85 In Non-Flex Fuel Vehicles
Non-Flex Fuel Vehicles (FFV) are compatible
with gasoline containing up to 15% ethanol
(E-15). Use of gasoline with higher ethanol
content may void the New Vehicle Limited
Warranty.
If a Non-FFV vehicle is inadvertently fueled with
E-85 fuel, the engine will have some or all of
these symptoms:
Operate in a lean mode
OBD II Malfunction Indicator Light on
Poor engine performance
Poor cold start and cold drivability
Increased risk for fuel system component
corrosion
CNG And LP Fuel System Modifications
Modifications that allow the engine to run on
Compressed Natural Gas (CNG) or Liquid
Propane (LP) may result in damage to the
engine, emissions, and fuel system
components. Problems that result from running
CNG or LP are not the responsibility of the
manufacturer and may void or not be covered
under the New Vehicle Limited Warranty.
MMT In Gasoline
Methylcyclopentadienyl Manganese Tricarbonyl
(MMT) is a manganese-containing metallic
additive that is blended into some gasoline to
increase octane. Gasoline blended with MMT
provides no performance advantage beyond
gasoline of the same octane number without
MMT. Gasoline blended with MMT reduces
spark plug life and reduces emissions system
performance in some vehicles. The
manufacturer recommends that gasoline
without MMT be used in your vehicle. The MMT content of gasoline may not be indicated on the
gasoline pump; therefore, you should ask your
gasoline retailer whether the gasoline contains
MMT. MMT is prohibited in Federal and
California reformulated gasoline.
Fuel System Cautions
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni
-
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
8

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408MULTIMEDIA
Doors & Locks
After pressing the Doors & Locks button on the touchscreen, the following settings will be available:
NOTE:
The auto door lock feature default condition is enabled. When enabled, the door locks will lock automatically when the vehicle’s speed exceeds 12 mph
(20 km/h). The auto door lock feature can be enabled or disabled by an authorized dealer per written request of the customer. Please see an authorized
dealer for service.
Setting Name Selectable Options
Auto Unlock On ExitOn Off
NOTE:
When the “Auto Unlock On Exit” feature is selected, all doors will unlock when the vehicle is stopped and the transmission is in the PARK or NEUTRAL
(N) position and the driver's door is opened. Flash Lights With Lock — If Equipped On
Off
Sound Horn With Lock — If Equipped Off
1st Press 2nd Press
Sound Horn With Remote Start — If Equipped On
Off
1st Press of Key Fob Unlocks — If Equipped Driver
All

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428MULTIMEDIA
Doors & Locks
After pressing the Doors & Locks button on the touchscreen, the following settings will be available:
NOTE:

The auto door lock feature default condition is enabled. When enabled, the door locks will lock automatically when the vehicle’s speed exceeds 12 mph (20 km/h).
The auto door lock feature can be enabled or disabled by an authorized dealer per written request of the customer. Please see an authorized dealer for service.
Headlights With Wipers — If Equipped
OnOff
Auto Dim High Beams — If Equipped OnOff
NOTE:
When the “Auto Dim High Beams” feature is selected, the high beam headlights will activate/deactivate automatically under certain conditions. Daytime Running Lights OnOff
NOTE:
When “Daytime Running Lights” feature is selected, the daytime running lights can be turned on or off. This feature is only available if allowed by law
in the country of the vehicle purchase. Flash Lights With Lock OnOff
Flash Lights With Sliding Door OnOff
Setting Name Selectable Options
Setting NameSelectable Options
Auto Unlock On ExitOn Off
NOTE:
When the “Auto Unlock On Exit” feature is selected, all doors will unlock when the vehicle is stopped and the transmission is in the PARK or NEUTRAL
position and the driver's door is opened. Flash Lights With Lock On Off

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498MULTIMEDIA
NOTE:
Requires compatible iPhone®. See dealer for
phone compatibility. Data plan rates apply.
Vehicle user interface is a product of Apple®.
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment. Additional Information
© 202 1 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered
trademarks and Mopar Owner Connect is a
trademark of FCA US LLC. Android™ is a
trademark of Google Inc. SiriusXM® and all
related marks and logos are trademarks of
SiriusXM® Radio Inc.
Uconnect System Support:US residents visit www.DriveUconnect.com or
call: 1-877-855-8400 (24 hours a day 7 days
a week)
Canadian residents visit www.DriveUcon -
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
SiriusXM Guardian™ services support:
US residents visitwww.driveuconnect.com/
sirius-xm-guardian or call: 1-844-796-4827
Canadian residents visitwww.siriusxm.ca/
guardian-v1/ or call: 1-877-324-9091

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499
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you
to be happy with our products and services.

Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage10

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CUSTOMER ASSISTANCE501
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for
your vehicle to keep it operating at its best and
maintain its original condition.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.

If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, an
authorized dealer or FCA US LLC.

To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY: 1-800-424-9153);
or go to

http://www.safercar.gov
; or write
to: Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motor
vehicle safety from
http://
www.safercar.gov
.

In Canada

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP
.

WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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505
Cooling System
.............................................. 361Adding Coolant (Antifreeze)....................... 362Coolant Level............................................ 363Cooling Capacity........................................ 393Disposal Of Used Coolant.......................... 363Drain, Flush, And Refill.............................. 361Inspection....................................... 361, 363Points To Remember................................. 363Pressure Cap............................................. 363Radiator Cap............................................. 363Selection Of Coolant (Antifreeze)........................ 361, 393, 394Corrosion Protection...................................... 385Cruise Control (Speed Control)...................... 239Cruise Light......................................... 148, 149Customer Assistance..................................... 499Cybersecurity................................................. 397
D
Daytime Brightness, Interior Lights.................. 68Daytime Running Lights................................... 63Dealer Service............................................... 351Defroster, Windshield.................................... 217Delay (Intermittent) Wipers.............................. 68Diagnostic System, Onboard......................... 150Dimmer SwitchHeadlight..................................................... 63DipsticksOil (Engine)................................................ 350Disable Vehicle Towing.................................. 342
DisposalAntifreeze (Engine Coolant)...................... 363Disturb................................................. 464, 496Door Ajar.............................................. 142, 143Door Ajar Light..................................... 142, 143Driver’s Seat Back Tilt...................................... 35DrivingThrough Flowing, Rising, Or ShallowStanding Water
.................................... 299DVD Player (Video Entertainment System).... 469
E
Electric Brake Control System....................... 153Anti-Lock Brake System............................ 152Traction Control System........................... 158Electric Parking Brake................................... 225Electric Remote Mirrors................................... 61Electronic Speed Control (Cruise Control)..... 237Electronic Stability Control (ESC).................. 154Electronic Throttle Control Warning Light...... 142Emergency Gas Can Refueling...................... 339Emergency, In Case OfHazard Warning Flasher........................... 301Jacking................................... 320, 322, 366Jump Starting........................................... 337Overheating.............................................. 339Towing...................................................... 342Emission Control System Maintenance........ 151
Engine........................................................... 349Air Cleaner................................................ 353Block Heater............................................. 224Break-In Recommendations..................... 224Checking Oil Level.................................... 350Compartment........................................... 349Compartment Identification...................... 349Coolant (Antifreeze).................................. 394Cooling...................................................... 361Exhaust Gas Caution....................... 216, 392Fails To Start............................................. 223Flooded, Starting...................................... 223Fuel Requirements................................... 389Oil...........................................351, 393, 394Oil Filler Cap............................................. 349Oil Filter.................................................... 352Oil Selection..................................... 351, 393Oil Synthetic.............................................. 352Overheating.............................................. 339Starting..................................................... 219Engine Oil Viscosity....................................... 352Engine Oil Viscosity Chart.............................. 352Enhanced Accident Response
Feature................................................ 196, 344Ethanol.......................................................... 390Exhaust Gas Cautions.......................... 216, 392Exhaust System................................... 216, 359Exterior Lighting..................................... 63, 309Exterior Lights...................... 63, 218, 306, 309
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