dealer service CHRYSLER PACIFICA 2020 Owner's Guide

STARTING AND OPERATING249
Service ACC/FCW Warning
If the system turns off, and the instrument
cluster displays “ACC/FCW Unavailable Service
Required” or “Cruise/FCW Unavailable Service
Required”, there may be an internal system
fault or a temporary malfunction that limits ACC
functionality. Although the vehicle is still
drivable under normal conditions, ACC will be
temporarily unavailable. If this occurs, try
activating ACC again later, following an ignition
cycle. If the problem persists, see an authorized
dealer.
Precautions While Driving With ACC
In certain driving situations, ACC may have
detection issues. In these cases, ACC may
brake late or unexpectedly. The driver needs to
stay alert and may need to intervene.
Towing A Trailer
Towing a trailer is not advised when using ACC.
Offset Driving
ACC may not detect a vehicle in the same lane
that is offset from your direct line of travel, or a
vehicle merging in from a side lane. There may
not be sufficient distance to the vehicle ahead.
The offset vehicle may move in and out of the
line of travel, which can cause your vehicle to
brake or accelerate unexpectedly.

Offset Driving Condition Example

Turns And Bends
When driving on a curve with ACC engaged, the
system may decrease the vehicle speed and
acceleration for stability reasons, with no target
vehicle detected. Once the vehicle is out of the
curve the system will resume your original Set
Speed. This is a part of normal ACC system
functionality.
NOTE:
On tight turns ACC performance may be limited.
Turn Or Bend Example

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258STARTING AND OPERATING
NOTE:
When the KeySense feature is in use, the Park -
Sense System will reject customer input to turn
the system off via the switch. The instrument
cluster display will show the "KeySense in Use
Selected Feature Cannot be Disabled"
message.
Service The ParkSense Rear Park Assist
System

During vehicle start-up, when the ParkSense
Rear Park Assist System has detected a faulted
condition, the instrument cluster will actuate a
single chime, once per ignition cycle, and it will
display the “PARKSENSE UNAVAILABLE WIPE
REAR SENSORS” or the “PARKSENSE
UNAVAILABLE SERVICE REQUIRED” message.
Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” for further
information. When the gear selector is moved to
REVERSE and the system has detected a faulted
condition, the instrument cluster display will
show the "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS" or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" message for five seconds
while the vehicle is in REVERSE. Under this
condition, ParkSense will not operate and
“PARKSENSE OFF” message will be displayed.
If “PARKSENSE UNAVAILABLE WIPE REAR
SENSORS” appears in the instrument cluster
display, make sure the outer surface and the
underside of the rear fascia/bumper is clean
and clear of snow, ice, mud, dirt, or other
obstruction and then cycle the ignition. If the
message continues to appear, see an
authorized dealer.
If “PARKSENSE UNAVAILABLE SERVICE
REQUIRED” appears in the instrument cluster
display, see an authorized dealer.
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car
wash soap, and a soft cloth. Do not use rough or
hard cloths. Do not scratch or poke the sensors.
Otherwise, you could damage the sensors.
ParkSense System Usage Precautions
NOTE:
Ensure that the rear bumper is free of snow,
ice, mud, dirt, and debris to keep the Park
-
Sense system operating properly.
Jackhammers, large trucks, and other vibra -
tions could affect the performance of Park -
Sense.
When you turn ParkSense off, the instrument
cluster will display “PARKSENSE OFF”.
Furthermore, once you turn ParkSense off, it
remains off until you turn it on again, even if
you cycle the ignition.
When you move the gear selector to the
REVERSE position and ParkSense is turned
off, the instrument cluster display will show
“PARKSENSE OFF” message for as long as
the vehicle is in REVERSE.
ParkSense, when on, will reduce the volume
of the radio when it is sounding a tone.
Clean the ParkSense sensors regularly,
taking care not to scratch or damage them.
The sensors must not be covered with ice,
snow, slush, mud, dirt, or debris. Failure to do
so can result in the system not working prop -
erly. The ParkSense system might not detect
an obstacle behind the fascia/bumper, or it
could provide a false indication that an
obstacle is behind the fascia/bumper.

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266STARTING AND OPERATING
Enabling And Disabling ParkSense
ParkSense can be enabled and
disabled with the ParkSense switch,
located on the switch panel below the
Uconnect display.
When the ParkSense switch is pushed to
disable the system, the instrument cluster will
display the “PARKSENSE OFF” message for
approximately five seconds. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further
information. When the gear selector is moved to
REVERSE and the system is disabled, the
instrument cluster display will show the
“PARKSENSE OFF” message for as long as the
vehicle is in REVERSE.
The ParkSense switch LED will be on when
ParkSense is disabled or requires service. The
ParkSense switch LED will be off when the
system is enabled. If the ParkSense switch is
pushed, and requires service, the ParkSense
switch LED will blink momentarily, and then the
LED will be on. NOTE:

When KeySense feature is present, the Park
-
Sense System will reject customer input to turn
the system off via the hard switch. The instru -
ment cluster display will show "KeySense in Use
Selected Feature Cannot be Disabled" message.

Service The ParkSense Park Assist System

During vehicle start-up, when the ParkSense
System has detected a faulted condition, the
instrument cluster will actuate a single chime,
once per ignition cycle, and it will display the
"PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS", or the "PARKSENSE
UNAVAILABLE SERVICE REQUIRED" message for
five seconds. When the gear selector is moved to
REVERSE and the system has detected a faulted
condition, the instrument cluster display will
show a "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS", "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" pop up message for five
seconds. After five seconds, a vehicle graphic will
be displayed with a "WIPE OFF" or “SERVICE”
overlay, depending on the location and fault type.
The system will continue to provide arc alerts for
the side that is functioning properly. These arc alerts will interrupt the "PARKSENSE
UNAVAILABLE WIPE REAR SENSORS",
"PARKSENSE UNAVAILABLE WIPE FRONT
SENSORS", or "PARKSENSE UNAVAILABLE
SERVICE REQUIRED" messages if an object is
detected within the five second pop-up duration.
The vehicle graphic will remain displayed for as
long as the vehicle is in REVERSE.

Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If "PARKSENSE UNAVAILABLE WIPE REAR
SENSORS" or "PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS" appears in the instrument
cluster display make sure the outer surface and
the underside of the rear fascia/bumper and/or
front fascia/bumper is clean and clear of snow,
ice, mud, dirt or other obstruction and then
cycle the ignition. If the message continues to
appear see an authorized dealer.
If the "PARKSENSE UNAVAILABLE SERVICE
REQUIRED" message appears in the instrument
cluster display, see an authorized dealer.

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IN CASE OF EMERGENCY303
(Continued)
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates. SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact your dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
6

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304IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation. These include, but are not limited to, the
following factors:
Delayed accessories mode is active
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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306IN CASE OF EMERGENCY
BULB REPLACEMENT
Replacement Bulbs
Interior Bulbs
Lamps Bulb Number
Center & Rear Dome Lamp LED (Serviced At An Authorized Dealer)
Center & Rear Reading Lamps LED (Serviced At An Authorized Dealer)
Front Door Courtesy Lamp LED (Serviced At An Authorized Dealer)
Front Header Reading Lamps – If Equipped LED (Serviced At An Authorized Dealer)
Instrument Cluster Lamps LED (Serviced At An Authorized Dealer)
Liftgate Lamp(s) LED (Serviced At An Authorized Dealer)
Overhead Console Reading Lamps LED (Serviced At An Authorized Dealer)
Removable Console Lamp – If Equipped LED (Serviced At An Authorized Dealer)
Visor Vanity Lamps 6501966
Exterior Bulbs
Lamps Bulb Number
High Intensity Discharge Headlamp Low Beam - D3S
High Beam - 9005LL
Halogen Headlamp Reflector Low Beam - H11LL
Projector Halogen Low Beam - 9005HL+ All High Beams - 9005LL

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IN CASE OF EMERGENCY307
Dedicated Daytime Running Lamp (If Equipped) LED (Serviced At An Authorized Dealer)
Front Turn Signal Lamp PWY24WNA (If Halogen Headlamp Equipped)
PWY24WSV (If HID Headlamp Equipped)
Side Marker Lamp W3W
Front Park Lamp PWY24WNA (If Bulb Equipped)
LED (Serviced At An Authorized Dealer)
Front Fog Lamp H11LL
LED Front Fog Lamp LED (Serviced At An Authorized Dealer)
Center High Mounted Stop Lamp (CHMSL) LED (Serviced At An Authorized Dealer)
Stop/Turn Signal Lamp W21/5WLL
Rear Tail/Side Marker Lamp Rear Tail - Body Side - W21/5WLL (If Bulb Equipped); LED (Serviced At An
Authorized Dealer)
Rear Tail - Liftgate - W5WLL (If Bulb Equipped); LED (Serviced At An Authorized Dealer)
Rear Side Marker: W3W
Backup Lamp W21W
License Lamp LED (Serviced At An Authorized Dealer)
Exterior Bulbs
Lamps Bulb Number
6

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308IN CASE OF EMERGENCY
Replacing Exterior Bulbs
High Intensity Discharge (HID) Headlamps —
If Equipped
The headlamps contain a type of high voltage
discharge light source. High voltage can remain
in the circuit even with the headlamp switch off.
Because of this, you should not attempt to
service a HID headlamp light source yourself. If
an HID headlamp light source fails, take your
vehicle to an authorized dealer for service.
NOTE:
On vehicles equipped with HID headlamps,
when the headlamps are turned on, there is a
blue hue to the lights. This diminishes and
becomes more white after approximately 10
seconds, as the system charges.
Halogen Headlamps

1. Reach behind the headlamp housing to
access the headlamp bulb cap.

2. Firmly grasp the headlamp bulb cap and rotate it counterclockwise to unlock it.

Headlamp Bulb Cap
3. Firmly grasp the headlamp bulb socket
assembly and rotate counterclockwise to
remove from the housing.

Headlamp Bulb Socket

4. Disconnect the bulb from the electrical connector and then connect the
replacement bulb.

Headlamp Bulb

WARNING!

A transient high voltage occurs at the bulb
sockets of HID headlamps when the headlamp
switch is turned ON. It may cause serious
electrical shock or electrocution if not serviced
properly. See an authorized dealer for service.

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IN CASE OF EMERGENCY311
(Continued)
4. Remove/replace bulb(s).
5. Reinstall the socket(s).
6. Reverse process to reinstall the liftgate trim.
Rear Bodyside Mounted Taillamps

1. Raise the liftgate.

2. Remove two torx head screws on the bodyside lamp using a T30 screwdriver.
3. Remove lamp from vehicle body and locate bulb socket on rear of lamp. Rotate socket
counterclockwise.
4. Remove/replace bulb(s).
5. Reinstall the socket(s).
6. Reverse process to reinstall the lamp onto vehicle.
Center High Mounted Stop Lamp (CHMSL)
The center high-mounted stop lamp is an LED
assembly. See an authorized dealer for
replacement.
Rear License Lamp
The rear license lamps are LED. See an
authorized dealer for replacement.
FUSES
General Information
The fuses protect electrical systems against
excessive current.
When a device does not work, you must check
the fuse element inside the blade fuse for a
break/melt.
WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
WARNING! (Continued)
6

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IN CASE OF EMERGENCY325
10. Finish tightening the lug nuts. Push down on
the wrench while at the end of the handle
for increased leverage. Tighten the lug nuts
in a star pattern until each nut has been
tightened twice. Refer to “Wheel And Tire
Torque Specifications” in “Technical
Specifications” for proper wheel lug nut
torque. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a
service station.
11. Lower the jack to its fully-closed position.
12. Place the deflated (flat) tire and foam tray cover assembly in the rear cargo area. Do
not stow the deflated tire in the inflatable
spare tire location. Have the full-sized tire
repaired or replaced, as soon as possible. 13. Stow the jack back in the stowage
compartment and place the access panel
back. The stud of the storage area must be
threaded through the lower part of the jack.
Then turn the Jack Screw clockwise to
secure it in place.
NOTE:
Stow the foam tray and components in the
cargo area.

Storing The Jack
Road Tire Installation
Vehicles Equipped With Wheel Covers

1. Mount the road tire on the axle.

2. To ease the installation process for steel wheels with wheel covers, install two lug
nuts on the mounting studs which are on
each side of the valve stem. Install the lug
nuts with the cone shaped end of the nut
toward the wheel. Lightly tighten the lug
nuts.

Tire And Wheel Cover Or Center Cap

WARNING!
A loose tire or jack thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided. Have the deflated (flat) tire repaired
or replaced immediately.
1 — Jack Screw
2 — Jack
3 — Stud
1 — Valve Stem
2 — Valve Notch
3 — Wheel Lug Nut
4 — Wheel Cover
5 — Mounting Stud
6

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