Service CHRYSLER PACIFICA HYBRID 2019 Workshop Manual

NOTE:Based on the drive gear and/or speed of the
vehicle, the Quiet Vehicle Pedestrian Module (QVPM) will
broadcast a sound to warn nearby pedestrians that a
vehicle is approaching. In addition, the module will indi-
cate change in speed by varying the pitch of sound.
Transmission Limp Home Mode
Transmission function is monitored electronically for ab-
normal conditions. If a condition is detected that could
result in transmission damage, Transmission Limp Home
Mode is activated. In this mode, vehicle speed is limited to
about 45 mph (72 km/h). In addition to the Malfunction
Indicator Light (MIL), the Service Hybrid System Telltale,
the Red Turtle indication, and a popup message indicating
that vehicle speed may be limited may all be illuminated.
Limp Home Mode allows the vehicle to be driven to an
authorized dealer for service without damaging the trans-
mission.
In the event of a momentary problem, the transmission can
be reset to regain functionality by performing the following
steps:
1. Stop the vehicle.
2. Shift the transmission into PARK, if possible. If not, shift the transmission to NEUTRAL. 3. Push and hold the ignition switch until the vehicle turns
OFF.
4. Wait approximately 30 seconds.
5. Restart the vehicle.
6. Shift into the desired gear range. If the problem is no longer detected, the transmission will return to normal
operation.
NOTE: Even if the transmission can be reset, we recom-
mend that you visit an authorized dealer at your earliest
possible convenience. An authorized dealer has diagnostic
equipment to assess the condition of your transmission. If
the transmission cannot be reset, authorized dealer service
is required.
ACTIVE NOISE CANCELLATION
Your vehicle is equipped with an Active Noise Cancellation
System. This system is designed to address exhaust and
engine noise. The system relies on four microphones
embedded in the headliner, which monitor exhaust and
engine noise, and assists an onboard frequency generator,
which creates counteracting sound waves in the audio
system’s speakers. This helps keep the vehicle quiet at idle
and during drive.
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POWER STEERING
The electric power steering system will give you good
vehicle response and increased ease of maneuverability in
tight spaces. The system will vary its assist to provide light
efforts while parking and good feel while driving. If the
electric steering system experiences a fault that reduces
assist or prevents the vehicle from providing assist, you
will still have the ability to steer the vehicle manually.
WARNING!
Continued operation with reduced assist could pose a
safety risk to yourself and others. Service should be
obtained as soon as possible.
If the Steering icon is displayed and the “POWER STEER-
ING SYSTEM OVER TEMP” message is displayed on the
instrument cluster screen, they indicate that extreme steer-
ing maneuvers may have occurred which caused an over
temperature condition in the power steering system. Once
driving conditions are safe, pull over and let the vehicle
idle for a few moments until the icon and message turn off.
Refer to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information. If the “SERVICE POWER STEERING
OR
POWER STEERING ASSIST OFF - SERVICE
SYSTEM” message and a steering wheel icon are
displayed on the instrument cluster screen, it
indicates that the vehicle needs to be taken to the dealer for
service. It is likely the vehicle has lost power steering
assistance. Refer to “Warning Lights And Messages” in
“Getting To Know Your Instrument Panel” for further
information.
NOTE:
• Even if the power steering assistance is no longer
operational, it is still possible to steer the vehicle. Under
these conditions there will be a substantial increase in
steering effort, especially at low speeds and during
parking maneuvers.
• The power steering system is fully electric; it requires no
power steering fluid.
• If the condition persists, see your authorized dealer for
service.
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Display Warnings And Maintenance
“Wipe Front Radar Sensor In Front Of Vehicle”
Warning
The “ACC/FCW Unavailable Wipe Front Radar Sensor”
warning will display and also a chime will indicate when
conditions temporarily limit system performance.
This most often occurs at times of poor visibility, such as in
snow or heavy rain. The ACC system may also become
temporarily blinded due to obstructions, such as mud, dirt
or ice. In these cases, the instrument cluster display will
show “ACC/FCW Unavailable Wipe Front Radar Sensor”
and the system will deactivate.
The “ACC/FCW Unavailable Wipe Front Radar Sensor”
message can sometimes be displayed while driving in
highly reflective areas (i.e. tunnels with reflective tiles, or
ice and snow). The ACC system will recover after the
vehicle has left these areas. Under rare conditions, when
the radar is not tracking any vehicles or objects in its path
this warning may temporarily occur.
NOTE:
If the “ACC/FCW Unavailable Wipe Front Radar
Sensor” warning is active Normal (Fixed Speed) Cruise
Control is still available. For additional information refer to
“Normal (Fixed Speed) Cruise Control Mode” in this section.
If weather conditions are not a factor, the driver should
examine the sensor. It may require cleaning or removal of
an obstruction. The sensor is located in the center of the
vehicle behind the lower grille.
To keep the ACC System operating properly, it is important
to note the following maintenance items:
• Always keep the sensor clean. Carefully wipe the sensor
lens with a soft cloth. Be cautious not to damage the
sensor lens.
• Do not remove any screws from the sensor. Doing so
could cause an ACC system malfunction or failure and
require a sensor realignment.
• If the sensor or front end of the vehicle is damaged due
to a collision, see your authorized dealer for service.
• Do not attach or install any accessories near the sensor,
including transparent material or aftermarket grilles.
Doing so could cause an ACC system failure or malfunc-
tion.
When the condition that deactivated the system is no
longer present, the system will return to the “Adaptive
Cruise Control Off” state and will resume function by
simply reactivating it.
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NOTE:If the “ACC/FCW Unavailable Wipe Front Radar
Sensor” message occurs frequently (e.g. more than once on
every trip) without any snow, rain, mud, or other obstruc-
tion, have the radar sensor realigned at your authorized
dealer.
“Clean Front Windshield” Warning
The “ACC/FCW Limited Functionality Clean Front Wind-
shield” warning will display and also a chime will indicate
when conditions temporarily limit system performance.
This most often occurs at times of poor visibility, such as in
snow or heavy rain and fog. The ACC system may also
become temporarily blinded due to obstructions, such as
mud, dirt, or ice on windshield, driving directly into the
sun and fog on the inside of glass. In these cases, the
instrument cluster display will show “ACC/FCW Limited
Functionality Clean Front Windshield” and the system will
have degraded performance.
The “ACC/FCW Limited Functionality Clean Front Wind-
shield” message can sometimes be displayed while driving
in adverse weather conditions. The ACC/FCW system will
recover after the vehicle has left these areas. Under rare
conditions, when the camera is not tracking any vehicles or
objects in its path this warning may temporarily occur. If weather conditions are not a factor, the driver should
examine the windshield and the camera located on the
back side of the inside rear view mirror. They may require
cleaning or removal of an obstruction.
When the condition that created limited functionality is no
longer present, the system will return to full functionality.
NOTE:
If the “ACC/FCW Limited Functionality Clean
Front Windshield” message occurs frequently (e.g. more
than once on every trip) without any snow, rain, mud, or
other obstruction, have the windshield and forward facing
camera inspected at your authorized dealer.
Service ACC/FCW Warning
If the system turns off, and the instrument cluster displays
“ACC/FCW Unavailable Service Required” or “Cruise/
FCW Unavailable Service Required”, there may be an
internal system fault or a temporary malfunction that
limits ACC functionality. Although the vehicle is still
drivable under normal conditions, ACC will be temporar-
ily unavailable. If this occurs, try activating ACC again
later, following an ignition cycle. If the problem persists,
see your authorized dealer.
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Adjustable Chime Volume Settings
Rear chime volume settings can be selected from the
Customer-Programmable Features section of the Uconnect
System, refer to “Uconnect Settings” in “Multimedia” for
further information.
If the Uconnect System is equipped, chime volume settings
will not be accessible from the instrument cluster display.
The chime volume settings include LOW, MEDIUM, and
HIGH. The factory default volume setting is MEDIUM.
ParkSense will retain its last known configuration state
through ignition cycles.
Enabling And Disabling ParkSense
ParkSense can be enabled and disabled with the
ParkSense switch, located on the switch panel
below the Uconnect display.
When the ParkSense switch is pushed to disable the
system, the instrument cluster will display the
“PARKSENSE OFF” message for approximately five sec-
onds. Refer to “Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further information.
When the gear selector is moved to REVERSE and the system is disabled, the instrument cluster display will
show the “PARKSENSE OFF” message for as long as the
vehicle is in REVERSE.
The ParkSense switch LED will be on when ParkSense is
disabled or requires service. The ParkSense switch LED
will be off when the system is enabled. If the ParkSense
switch is pushed, and requires service, the ParkSense
switch LED will blink momentarily, and then the LED will
be on.
NOTE:
When KeySense feature is present, the ParkSense
System will reject customer input to turn the system off via
the hard switch. The instrument cluster display will show
KeySense in Use Selected Feature Cannot be Disabled
message.Service The ParkSense Rear Park Assist System
During vehicle start up, when the ParkSense Rear Park
Assist System has detected a faulted condition, the instru-
ment cluster will actuate a single chime, once per ignition
cycle, and it will display the “PARKSENSE UNAVAIL-
ABLE WIPE REAR SENSORS” or the “PARKSENSE UN-
AVAILABLE SERVICE REQUIRED” message. Refer to “In-
strument Cluster Display” in “Getting To Know Your
Instrument Panel” for further information. When the gear
selector is moved to REVERSE and the system has detected
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a faulted condition, the instrument cluster display will
show thePARKSENSE UNAVAILABLE WIPE REAR SEN-
SORS orPARKSENSE UNAVAILABLE SERVICE RE-
QUIRED message for five seconds while the vehicle is in
REVERSE. Under this condition, ParkSense will not oper-
ate and “PARKSENSE OFF” message will be displayed.
If “PARKSENSE UNAVAILABLE WIPE REAR SENSORS”
appears in the instrument cluster display make sure the
outer surface and the underside of the rear fascia/bumper
is clean and clear of snow, ice, mud, dirt or other obstruc-
tion and then cycle the ignition. If the message continues to
appear, see an authorized dealer.
If “PARKSENSE UNAVAILABLE SERVICE REQUIRED”
appears in the instrument cluster display, see an autho-
rized dealer.
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car wash soap and
a soft cloth. Do not use rough or hard cloths. Do not scratch
or poke the sensors. Otherwise, you could damage the
sensors.
ParkSense System Usage Precautions
NOTE:
• Ensure that the rear bumper is free of snow, ice, mud,
dirt and debris to keep the ParkSense system operating
properly.
• Jackhammers, large trucks, and other vibrations could
affect the performance of ParkSense.
• When you turn ParkSense off, the instrument cluster
will display “PARKSENSE OFF”. Furthermore, once you
turn ParkSense off, it remains off until you turn it on
again, even if you cycle the ignition.
• When you move the gear selector to the REVERSE
position and ParkSense is turned off, the instrument
cluster display will show “PARKSENSE OFF” message
for as long as the vehicle is in REVERSE.
• ParkSense, when on, will reduce the volume of the radio
when it is sounding a tone.
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•Clean the ParkSense sensors regularly, taking care not to
scratch or damage them. The sensors must not be
covered with ice, snow, slush, mud, dirt or debris.
Failure to do so can result in the system not working
properly. The ParkSense system might not detect an
obstacle behind the fascia/bumper, or it could provide a
false indication that an obstacle is behind the fascia/
bumper.
• ParkSense should be disabled when the liftgate is in the
open position.
• Use the ParkSense switch to turn the ParkSense system
OFF if objects, such as bicycle carriers, are placed within
12 inches (30 cm) from the rear fascia/bumper. Failure to
do so can result in the system misinterpreting a close
object as a sensor problem, causing the “PARKSENSE
UNAVAILABLE SERVICE REQUIRED” message to be
displayed in the instrument cluster display.
WARNING!
• Drivers must be careful when backing up even when
using ParkSense. Always check carefully behind
your vehicle, look behind you, and be sure to check
(Continued)
WARNING! (Continued)
for pedestrians, animals, other vehicles, obstructions,
and blind spots before backing up. You are respon-
sible for safety and must continue to pay attention to
your surroundings. Failure to do so can result in
serious injury or death.
• Before using ParkSense, it is strongly recommended
that the ball mount and hitch ball assembly is
disconnected from the vehicle when the vehicle is
not used for towing. Failure to do so can result in
injury or damage to vehicles or obstacles because the
hitch ball will be much closer to the obstacle than the
rear fascia when the loudspeaker sounds the con-
tinuous tone. Also, the sensors could detect the ball
mount and hitch ball assembly, depending on its size
and shape, giving a false indication that an obstacle
is behind the vehicle.
CAUTION!
• ParkSense is only a parking aid and it is unable to
recognize every obstacle, including small obstacles.
Parking curbs might be temporarily detected or not
(Continued)
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Enabling And Disabling ParkSense
ParkSense can be enabled and disabled with the
ParkSense switch, located on the switch panel
below the Uconnect display.
When the ParkSense switch is pushed to disable the
system, the instrument cluster will display the
“PARKSENSE OFF” message for approximately five sec-
onds. Refer to “Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” for further information.
When the gear selector is moved to REVERSE and the
system is disabled, the instrument cluster display will
show the “PARKSENSE OFF” message for as long as the
vehicle is in REVERSE.
The ParkSense switch LED will be on when ParkSense is
disabled or requires service. The ParkSense switch LED will
be off when the system is enabled. If the ParkSense switch
is pushed, and requires service, the ParkSense switch LED
will blink momentarily, and then the LED will be on.
NOTE: When KeySense feature is present, the ParkSense
System will reject customer input to turn the system off via
the hard switch. The instrument cluster display will show
KeySense in Use Selected Feature Cannot be Disabled
message.
Service The ParkSense Park Assist System
During vehicle start up, when the ParkSense System has
detected a faulted condition, the instrument cluster will
actuate a single chime, once per ignition cycle, and it will
display the PARKSENSE UNAVAILABLE WIPE REAR
SENSORS, PARKSENSE UNAVAILABLE WIPE FRONT
SENSORS,orthePARKSENSE UNAVAILABLE SERVICE
REQUIRED message for five seconds. When the gear
selector is moved to REVERSE and the system has detected
a faulted condition, the instrument cluster display will
show a PARKSENSE UNAVAILABLE WIPE REAR SEN-
SORS, PARKSENSE UNAVAILABLE WIPE FRONT SEN-
SORS orPARKSENSE UNAVAILABLE SERVICE RE-
QUIRED pop up message for five seconds. After five
seconds, a vehicle graphic will be displayed with a WIPE
OFF or “SERVICE” overlay, depending on the location and
fault type. The system will continue to provide arc alerts
for the side that is functioning properly. These arc alerts
will interrupt the PARKSENSE UNAVAILABLE WIPE
REAR SENSORS, PARKSENSE UNAVAILABLE WIPE
FRONT SENSORS,orPARKSENSE UNAVAILABLE SER-
VICE REQUIRED messages if an object is detected within
the five second pop-up duration. The vehicle graphic will
remain displayed for as long as the vehicle is in REVERSE.
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Refer to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information.
IfPARKSENSE UNAVAILABLE WIPE REAR SENSORS or
PARKSENSE UNAVAILABLE WIPE FRONT SENSORS
appears in the instrument cluster display make sure the
outer surface and the underside of the rear fascia/bumper
and/or front fascia/bumper is clean and clear of snow, ice,
mud, dirt or other obstruction and then cycle the ignition. If
the message continues to appear see an authorized dealer.
If the PARKSENSE UNAVAILABLE SERVICE RE-
QUIRED message appears in the instrument cluster dis-
play, see an authorized dealer.
Cleaning The ParkSense System
Clean the ParkSense sensors with water, car wash soap and
a soft cloth. Do not use rough or hard cloths. Do not scratch
or poke the sensors. Otherwise, you could damage the
sensors.
ParkSense System Usage Precautions
NOTE:
• Ensure that the front and rear bumper are free of snow,
ice, mud, dirt and debris to keep the ParkSense system
operating properly. •
Construction equipment, large trucks, and other vibra-
tions could affect the performance of ParkSense.
• When you turn ParkSense off, the instrument cluster
will display “PARKSENSE OFF.” Furthermore, once you
turn ParkSense off, it remains off until you turn it on
again, even if you cycle the ignition key.
• When you move the gear selector to the REVERSE
position and ParkSense is turned off, the instrument
cluster will display “PARKSENSE OFF” for five seconds
while the vehicle is in REVERSE.
• ParkSense, when on, will reduce the volume of the radio
when it is sounding a tone.
• Clean the ParkSense sensors regularly, taking care not to
scratch or damage them. The sensors must not be
covered with ice, snow, slush, mud, dirt or debris.
Failure to do so can result in the system not working
properly. The ParkSense system might not detect an
obstacle behind or in front of the appropriate fascia/
bumper, or it could provide a false indication that an
obstacle is behind or in front of the appropriate fascia/
bumper.
• Use the ParkSense switch to turn the ParkSense system
off if objects, such as bicycle carriers, are placed within
350 STARTING AND OPERATING

12 in (30 cm) from the rear fascia/bumper. Failure to do
so can result in the system misinterpreting a close object
as a sensor problem, causing the “PARKSENSE UN-
AVAILABLE SERVICE REQUIRED” message to be dis-
played in the instrument cluster.
• ParkSense should be disabled when the liftgate is in the
open position.
• There may be a delay in the object detection rate if the
object is moving. This may cause the automatic braking
application to be delayed.
WARNING!
• Drivers must be careful when backing up even when
using ParkSense. Always check carefully behind
your vehicle, look behind you, and be sure to check
for pedestrians, animals, other vehicles, obstructions,
and blind spots before backing up. You are respon-
sible for safety and must continue to pay attention to
your surroundings. Failure to do so can result in
serious injury or death.
• Before using ParkSense, it is strongly recommended
that the ball mount and hitch ball assembly is
(Continued)
WARNING! (Continued)
disconnected from the vehicle when the vehicle is
not used for towing. Failure to do so can result in
injury or damage to vehicles or obstacles because the
hitch ball will be much closer to the obstacle than the
rear fascia when the loudspeaker sounds the con-
tinuous tone. Also, the sensors could detect the ball
mount and hitch ball assembly, depending on its size
and shape, giving a false indication that an obstacle
is behind the vehicle.
CAUTION!
•ParkSense is only a parking aid and it is unable to
recognize every obstacle, including small obstacles.
Parking curbs might be temporarily detected or not
detected at all. Obstacles located above or below the
sensors will not be detected when they are in close
proximity.
•
The vehicle must be driven slowly when using
ParkSense in order to be able to stop in time when an
obstacle is detected. It is recommended that the driver
looks over his/her shoulder when using ParkSense.
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