Service CHRYSLER PACIFICA HYBRID 2019 Repair Manual

NOTE:
•To avoid inadvertent Electric Park Brake engagement,
you must ensure that the Auto Park Brake feature is
disabled before towing this vehicle (if rear wheels are on
the ground). The Auto Park Brake feature is enabled or
disabled via the customer programmable features in the
Uconnect Settings.
• When towing your vehicle, always follow applicable
state and provincial laws. Contact state and provincial
Highway Safety offices for additional details.
• If your vehicle is disabled and in need of commercial
towing service, please refer to “Towing A Disabled
Vehicle” in “In Case Of Emergency”.
Recreational Towing — All Models
DO NOT flat tow this vehicle. Damage to the drivetrain
will result.
CAUTION!
• DO NOT flat tow this vehicle. Damage to the drive-
train will result. If this vehicle requires towing,
make sure the drive wheels are OFF the ground.
(Continued)
CAUTION! (Continued)
•Ensure that the Electric Park Brake is released, and
remains released, while being towed.
• Towing this vehicle in violation of the above require-
ments can cause severe transmission damage. Dam-
age from improper towing is not covered under the
New Vehicle Limited Warranty.
Recreational towing is allowed ONLY if the front wheels
are OFF the ground. This may be accomplished using a tow
dolly (front wheels off the ground) or vehicle trailer (all
four wheels off the ground). If using a tow dolly, follow this
procedure:
1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer’s instructions.
2. Drive the front wheels onto the tow dolly.
3. Apply the park brake.
4. Place the transmission in PARK.
5. Turn the ignition OFF.
6. Properly secure the front wheels to the dolly, following the dolly manufacturer’s instructions.
6
STARTING AND OPERATING 387

IN CASE OF EMERGENCY
CONTENTS
HAZARD WARNING FLASHERS ............392
 ASSIST AND SOS MIRROR — IF EQUIPPED . . . .392
 BULB REPLACEMENT ................... .397
▫ Replacement Bulbs ..................... .397
▫ Replacing Exterior Bulbs ..................398
 FUSES ............................... .403
▫ General Information .................... .404
▫ Fuse Location ........................ .404
▫ Underhood Fuses ...................... .404
 JACKING AND TIRE CHANGING ...........412
▫ Preparations For Jacking .................412
▫ Jacking Instructions .................... .413
▫ Road Tire Installation ................... .417
TIRE SERVICE KIT — IF EQUIPPED ..........419
 JUMP STARTING ....................... .431
▫ Preparations For Jump Start ...............432
▫ Jump Starting Procedure ..................433
 REFUELING IN EMERGENCY ..............435
 IF YOUR ENGINE OVERHEATS .............436
 FREEING A STUCK VEHICLE ..............436
 TOWING A DISABLED VEHICLE ............438
 ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .............................. .440
 EVENT DATA RECORDER (EDR) ............440
7

WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and as-
sume all risks related to the use of the features and
applications in this vehicle. Only use the features and
applications when it is safe to do so. Failure to do so
may result in an accident involving serious injury or
death.
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
• The SOS and ASSIST buttons will only function if you
are connected to an operable LTE (voice/data) or 4G
(data) network. Other Uconnect services will only be
operable if your SiriusXM Guardian service is active and
you are connected to an operable LTE (voice/data) or 4G
(data) network. ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
•
Roadside Assistance – If you get a flat tire, or need a tow,
just push the ASSIST button and you will be connected
to a representative for assistance. Roadside Assistance
will know what vehicle you’re driving and its location.
Additional fees may apply for roadside assistance.
• SiriusXM Guardian Customer Care – In-vehicle support
for SiriusXM Guardian.
• Vehicle Customer Care – Total support for all other
vehicle issues.
SOS Call
1. Push the SOS Call button on the Rearview Mirror.
NOTE: In case the SOS Call button is pushed in error, there
will be a ten second delay before the SOS Call system
initiates a call to a SOS operator. To cancel the SOS Call
connection, push the SOS call button on the Rearview
Mirror or press the cancellation button on the Device
Screen. Termination of the SOS Call will turn off the green
LED light on the Rearview Mirror.
7
IN CASE OF EMERGENCY 393

WARNING!(Continued)
Emergency Services Agent. All occupants should exit
the vehicle immediately and move to a safe location.
•
Never place anything on or near the vehicle’s operable
network and GPS antennas. You could prevent oper-
able network and GPS signal reception, which can
prevent your vehicle from placing an emergency call.
An operable network and GPS signal reception is
required for the SOS Call system to function properly.
• The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This
may prevent your vehicle from sending a signal to
initiate an emergency call. To avoid interference that
can cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile radio,
CB radio, data recorder, etc.) to your vehicle’s electri-
cal system or modify the antennas on your vehicle. IF
YOUR VEHICLE LOSES BATTERY POWER FOR
ANY REASON (INCLUDING DURING OR AFTER
AN ACCIDENT), THE UCONNECT FEATURES,
APPS AND SERVICES, AMONG OTHERS, WILL
NOT OPERATE.
(Continued)
WARNING! (Continued)
•Modifications to any part of the SOS Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOThave SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected, and at the beginning of each ignition cycle:
• The Rearview Mirror light located between the ASSIST
and SOS buttons will continuously be illuminated red.
• The Device Screen will display the following message
“Vehicle device requires service. Please contact your
dealer.”
• An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”
7
IN CASE OF EMERGENCY 395

WARNING!
•Ignoring the Rearview Mirror light could mean you
will not have SOS Call services. If the Rearview
Mirror light is illuminated, have your authorized
dealer service the SOS Call system immediately.
• The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have your
authorized dealer service the Occupant Restraint
Control system immediately.
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited
to, the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact.
• The SOS Call system software and/or hardware are
damaged during a crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash. •
LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or ob-
structed.
• Equipment malfunction at the SOS operator facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and as-
sume all risks related to the use of the features and
applications in this vehicle. Only use the features and
applications when it is safe to do so. Failure to do so
may result in an accident involving serious injury or
death.
NOTE:
• Your vehicle may be transmitting data as authorized by
the subscriber.
396 IN CASE OF EMERGENCY

•Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You could
prevent LTE (voice/data) or 4G (data) and GPS signal
reception, which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/data) or 4G
(data) network connection and a GPS signal is required
for the SOS Call system to function properly.
General Information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, includ-
ing interference that may cause undesired operation.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
BULB REPLACEMENT
Replacement Bulbs
Interior Bulbs
Lamps Bulb Number
Center & Rear Dome
Lamp LED (Serviced At Autho-
rized Dealer)
Center & Rear Reading
Lamps LED (Serviced At Autho-
rized Dealer)
Front Door Courtesy
Lamp LED (Serviced At Autho-
rized Dealer)
Front Header Reading
Lamps – If Equipped LED (Serviced At Autho-
rized Dealer)
Instrument Cluster Lamps LED (Serviced At Autho- rized Dealer)
Liftgate Lamp(s) LED (Serviced At Autho-
rized Dealer)
Overhead Console Read-
ing Lamps LED (Serviced At Autho-
rized Dealer)
Removable Console Lamp
– If Equipped LED (Serviced At Autho-
rized Dealer)
Visor Vanity Lamps 6501966
7
IN CASE OF EMERGENCY 397

Exterior Bulbs
LampsBulb Number
Halogen Headlamp Projector Halogen Low
Beam - 9005HL+
High Beams - 9005LL
Dedicated Daytime Run-
ning Lamp (If Equipped) LED (Serviced at Autho-
rized Dealer)
Front Turn Signal Lamp PWY24WNA
Side Marker Lamp W3W
Front Park Lamp LED (Serviced At Autho-
rized Dealer)
Front Fog Lamp H11LL
LED Front Fog Lamp LED (Serviced At Autho- rized Dealer)
Center High Mounted
Stop (CHMSL) Lamp LED (Serviced At Autho-
rized Dealer)
Stop/Turn Signal Lamp W21/5WLL
LampsBulb Number
Rear Tail/Side Marker
Lamp Rear Tail - Body Side -
LED (Serviced at Autho- rized Dealer)
Rear Tail - Liftgate - LED (Serviced at Authorized Dealer)
Rear Side Marker: W3W
Backup Lamp W21W
License Lamp LED (Serviced At Autho-
rized Dealer)
Replacing Exterior Bulbs
Halogen Headlamps
1. Reach behind the headlamp housing to access theheadlamp bulb cap.
2. Firmly grasp the headlamp bulb cap and rotate it counterclockwise to unlock it.
398 IN CASE OF EMERGENCY

Rear Bodyside Mounted Taillamps
1. Raise the liftgate.
2. Remove two torx head screws on bodyside lamp usinga T30 screwdriver.
3. Remove lamp from vehicle body and locate bulb socket on rear of lamp. Rotate socket counter-clockwise.
4. Remove/replace bulb(s).
5. Reinstall the socket(s)
6. Reverse process to reinstall the lamp onto vehicle.
Center High-Mounted Stop Lamp (CHMSL)
The center high-mounted stop lamp is an LED assembly.
See your authorized dealer for replacement.
Rear License Lamp
The rear license lamps are LED. See your authorized dealer
for replacement.
FUSES
WARNING!
• When replacing a blown fuse, always use an appro-
priate replacement fuse with the same amp rating as
the original fuse. Never replace a fuse with another
fuse of higher amp rating. Never replace a blown
fuse with metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity or vice
versa. Failure to use proper fuses may result in
serious personal injury, fire and/or property damage.
• Before replacing a fuse, make sure that the ignition is
off and that all the other services are switched off
and/or disengaged.
• If the replaced fuse blows again, contact an autho-
rized dealer.
• If a general protection fuse for safety systems (air
bag system, braking system), power unit systems
(engine system, transmission system) or steering
system blows, contact an authorized dealer.
7
IN CASE OF EMERGENCY 403

After service is done, secure the cover with its two locks.
Cavity Cartridge FuseBlade FuseDescription
F06 – 15 Amp Blue Low Temp Active Pump
F07 – 25 Amp Clear Ignition Coil/Fuel Injector
F08 – 25 Amp Clear Amplifier / Active Noise Control
F09 – – Not Used
F10 – 15 Amp Blue High Temp Aux Pump & HV Electric Coolant
Htr Enable
F11 – 15 Amp Blue ELCM / FTIV
F12 – 5 Amp Tan Battery Sensor (IBS)
Power Distribution Center
7
IN CASE OF EMERGENCY 405

JACKING AND TIRE CHANGING
NOTE:Your vehicle is not equipped with a jack or spare
tire. This section describes wheel removal and installation.
WARNING!
• Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off
the road to avoid the danger of being hit when
operating the jack or changing the wheel.
• Being under a jacked-up vehicle is dangerous. The
vehicle could slip off the jack and fall on you. You
could be crushed. Never put any part of your body
under a vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service center
where it can be raised on a lift.
• The jack is designed to be used as a tool for changing
tires only. The jack should not be used to lift the
vehicle for service purposes. The vehicle should be
jacked on a firm level surface only. Avoid ice or
slippery areas.
Preparations For Jacking
1. Park the vehicle on a firm, level surface. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the
road to avoid being hit when operating the jack or
changing the wheel.
2. Turn on the Hazard Warning flasher.
3. Apply the parking brake.
4. Place the gear selector into PARK.
5. Place the ignition in OFF mode.
6. Block both the front and rear of the wheel diagonally opposite the jacking position. For example, if the right
front wheel is being changed, block the left rear wheel.
NOTE:Passengers should not remain in the
vehicle when the vehicle is being jacked.
412 IN CASE OF EMERGENCY