CHRYSLER PACIFICA HYBRID 2020 Owners Manual

499
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you
to be happy with our products and services.

Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage10

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500CUSTOMER ASSISTANCE
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate
with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).

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CUSTOMER ASSISTANCE501
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for
your vehicle to keep it operating at its best and
maintain its original condition.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.

If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, an
authorized dealer or FCA US LLC.

To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY: 1-800-424-9153);
or go to

http://www.safercar.gov
; or write
to: Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motor
vehicle safety from
http://
www.safercar.gov
.

In Canada

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP
.

WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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502CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/
troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems the first time, using
step-by-step troubleshooting and drivability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals

These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as well
as specifications, capabilities and safety tips.

Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)

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503
INDEX
A
About Your Brakes......................................... 388Adaptive Cruise Control (ACC) (Cruise
Control).......................................................... 239Adding Engine Coolant (Antifreeze)............... 362Additives, Fuel............................................... 390AdjustDown........................................................... 49Forward....................................................... 49Rearward..................................................... 49Up................................................................ 49Air Bag........................................................... 185Air Bag Operation...................................... 187Air Bag Warning Light...................... 184, 187Driver Knee Air Bag................................... 192Enhanced Accident Response......... 196, 344Event Data Recorder (EDR)....................... 344Front Air Bag............................................. 187If Deployment Occurs................................ 195Knee Impact Bolsters................................ 192Maintaining Your Air Bag System.............. 197Maintenance............................................. 197Redundant Air Bag Warning Light.............185Side Air Bags............................................. 192Transporting Pets...................................... 215Air Bag Light............................... 141, 184, 217
Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................ 353Air Conditioner Maintenance........................ 354Air Conditioner Refrigerant........................... 354Air Conditioner System................................. 354Air Conditioning Filter..............................92, 354Air Conditioning, Operating Tips....................... 91Air Filter........................................................ 353Air PressureTires......................................................... 375AlarmArm The System.......................................... 24Disarm The System..................................... 24Security Alarm.......................................... 144Alterations/ModificationsVehicle......................................................... 11Android Auto................................................. 497Antifreeze (Engine Coolant)................. 361, 393Disposal................................................... 363Anti-Lock Brake System (ABS)...................... 152Anti-Lock Warning Light................................ 144Apple CarPlay................................................ 497Ashtray.......................................................... 120Assist, Hill Start............................................. 157Audio Jack..................................................... 468Audio Settings............................................... 444
Audio Systems (Radio).................................. 397Automatic Dimming Mirror........................59, 60Automatic Headlights.......................................64Automatic Temperature Control (ATC)..............90Automatic Transaxle..................................... 228Automatic Transmission................................ 230Adding Fluid..................................... 366, 396Fluid And Filter Change............................. 366Fluid Change............................................. 366Fluid Level Check...................................... 365Fluid Type........................................ 365, 396Special Additives...................................... 365AUX Cord....................................................... 468Aux Mode...................................................... 448Auxiliary Electrical Outlet (Power Outlet)....... 118Axle Lubrication............................................ 396
B
Back-Up Camera........................................... 283Battery................................................. 143, 350Charging System Light.............................. 143Jump Starting........................................... 337Keyless Key Fob Replacement....................15Battery Saver Feature......................................66Belts, Seat.................................................... 217Blind Spot Monitoring................................... 159
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504
Bluetooth Connect Or Disconnect Link Betweenthe Uconnect Phone And Mobile
Phone
................................................... 465Connecting To A Particular Mobile PhoneOr Audio Device After Pairing................460Bluetooth Mode............................................. 448Body Mechanism Lubrication........................ 356B-Pillar Location............................................. 371Brake Assist System...................................... 153Brake Control System, Electronic.................. 153Brake Fluid.................................................... 396Brake System...................................... 364, 388Anti-Lock (ABS).......................................... 388Fluid Check..................................... 364, 396Master Cylinder......................................... 364Parking...................................................... 225Warning Light............................................ 141Brake/Transmission Interlock....................... 229Brightness, Interior Lights................................ 67Bulb Replacement............................... 306, 309Bulbs, Light................................. 218, 306, 309
C
Camera.......................................................... 283Camera, Rear...................................... 283, 284Capacities, Fluid............................................ 393
Caps, FillerFuel................................................. 286, 339Oil (Engine)............................................... 349Radiator (Coolant Pressure)..................... 363Car Washes................................................... 385Carbon Monoxide Warning................... 216, 392CargoVehicle Loading........................................ 103Cargo Area Cover.......................................... 103Cargo CompartmentLuggage Carrier........................................ 121Cargo Load Floor........................................... 103Cargo Tie-Downs........................................... 103Cellular Phone.............................................. 491Center High Mounted Stop Light................... 311Certification Label......................................... 288Chains, Tire................................................... 382Change Oil Indicator..................................... 129Changing A Flat Tire............................. 320, 366Chart, Tire Sizing........................................... 367Check Engine Light (Malfunction Indicator
Light)............................................................. 151Checking Your Vehicle For Safety................. 216Checks, Safety.............................................. 216Child Restraint.............................................. 198
Child RestraintsBooster Seats........................................... 201Center Seat LATCH................................... 207Child Seat Installation...................... 209, 212How To Stow An unused ALR Seat Belt..... 208Infant And Child Restraints....................... 199Lower Anchors And Tethers For Children.. 202Older Children And Child Restraints.......... 200Seating Positions...................................... 202Using The Top Tether Anchorage.............. 214Cigar Lighter.................................................. 120Clean Air Gasoline......................................... 390CleaningWheels...................................................... 381Climate Control................................................70Automatic....................................................80Manual........................................................70Rear......................................................78, 87Coat Hook..................................................... 117Cold Weather Operation................................ 223Compact Spare Tire...................................... 379Computer, Trip/Travel................................... 140Contract, Service........................................... 500Cooling Pressure Cap (Radiator Cap)............ 363

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505
Cooling System
.............................................. 361Adding Coolant (Antifreeze)....................... 362Coolant Level............................................ 363Cooling Capacity........................................ 393Disposal Of Used Coolant.......................... 363Drain, Flush, And Refill.............................. 361Inspection....................................... 361, 363Points To Remember................................. 363Pressure Cap............................................. 363Radiator Cap............................................. 363Selection Of Coolant (Antifreeze)........................ 361, 393, 394Corrosion Protection...................................... 385Cruise Control (Speed Control)...................... 239Cruise Light......................................... 148, 149Customer Assistance..................................... 499Cybersecurity................................................. 397
D
Daytime Brightness, Interior Lights.................. 68Daytime Running Lights................................... 63Dealer Service............................................... 351Defroster, Windshield.................................... 217Delay (Intermittent) Wipers.............................. 68Diagnostic System, Onboard......................... 150Dimmer SwitchHeadlight..................................................... 63DipsticksOil (Engine)................................................ 350Disable Vehicle Towing.................................. 342
DisposalAntifreeze (Engine Coolant)...................... 363Disturb................................................. 464, 496Door Ajar.............................................. 142, 143Door Ajar Light..................................... 142, 143Driver’s Seat Back Tilt...................................... 35DrivingThrough Flowing, Rising, Or ShallowStanding Water
.................................... 299DVD Player (Video Entertainment System).... 469
E
Electric Brake Control System....................... 153Anti-Lock Brake System............................ 152Traction Control System........................... 158Electric Parking Brake................................... 225Electric Remote Mirrors................................... 61Electronic Speed Control (Cruise Control)..... 237Electronic Stability Control (ESC).................. 154Electronic Throttle Control Warning Light...... 142Emergency Gas Can Refueling...................... 339Emergency, In Case OfHazard Warning Flasher........................... 301Jacking................................... 320, 322, 366Jump Starting........................................... 337Overheating.............................................. 339Towing...................................................... 342Emission Control System Maintenance........ 151
Engine........................................................... 349Air Cleaner................................................ 353Block Heater............................................. 224Break-In Recommendations..................... 224Checking Oil Level.................................... 350Compartment........................................... 349Compartment Identification...................... 349Coolant (Antifreeze).................................. 394Cooling...................................................... 361Exhaust Gas Caution....................... 216, 392Fails To Start............................................. 223Flooded, Starting...................................... 223Fuel Requirements................................... 389Oil...........................................351, 393, 394Oil Filler Cap............................................. 349Oil Filter.................................................... 352Oil Selection..................................... 351, 393Oil Synthetic.............................................. 352Overheating.............................................. 339Starting..................................................... 219Engine Oil Viscosity....................................... 352Engine Oil Viscosity Chart.............................. 352Enhanced Accident Response
Feature................................................ 196, 344Ethanol.......................................................... 390Exhaust Gas Cautions.......................... 216, 392Exhaust System................................... 216, 359Exterior Lighting..................................... 63, 309Exterior Lights...................... 63, 218, 306, 309
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506
F
Filters Air Cleaner
................................................. 353Air Conditioning.................................. 92, 354Engine Oil........................................ 352, 394Engine Oil Disposal................................... 352FlashersHazard Warning......................................... 301Turn Signals.................... 63, 149, 218, 309Flash-To-Pass........................................... 63, 64Flat Tire Changing....................... 320, 366, 379Flat Tire Stowage........................ 330, 366, 379Flooded Engine Starting................................ 223Fluid Capacities............................................. 393Fluid Leaks.................................................... 218Fluid Level ChecksBrake........................................................ 364Fluid, Brake................................................... 396Fluids And Lubricants.................................... 394Fog Lights........................................ 63, 65, 310Fog Lights, Service......................................... 310Fold In Floor (Stow ‘n Go) Seating.................... 43Fold-Flat Seats................................................. 35Forward Collision Warning............................. 164Freeing A Stuck Vehicle................................. 341Front Position Light........................................ 309
Fuel............................................................... 389Additives................................................... 390Clean Air................................................... 390Ethanol..................................................... 390Filler Cap (Gas Cap).................................. 286Gasoline................................................... 389Materials Added....................................... 390Methanol.................................................. 390Octane Rating.................................. 389, 394Requirements........................................... 389Specifications........................................... 394Tank Capacity........................................... 393Fuses............................................................ 311
G
Garage Door Opener (HomeLink).................. 109Gas Cap (Fuel Filler Cap).............................. 286Gasoline, (Fuel)............................................. 389Gasoline, Clean Air........................................ 390Gasoline, Reformulated................................ 390Gear Ranges................................................. 230Glass Cleaning.............................................. 387Gross Axle Weight Rating.............................. 289Gross Vehicle Weight Rating......................... 289GVWR............................................................ 288
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
....................... 299Hazard Warning Flashers.............................. 301Head Restraints...............................................55Headlights........................................................63Bulb Replacement.................................... 308Cleaning.................................................... 385High Beam/Low Beam Select Switch..........63Lights On Reminder..............................63, 65Passing.................................................63, 64Replacing.................................................. 308Switch..........................................................63Time Delay...................................................63Washers.......................................................65Heated Mirrors..........................................59, 61Heater, Engine Block..................................... 224Hill Start Assist.............................................. 157HitchesTrailer Towing........................................... 291HomeLink (Garage Door Opener).................. 109Hood Prop........................................................97Hood Release...................................................97Hook, Coat.................................................... 117

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507
I
Ignition
............................................................ 18Switch......................................................... 18In Vehicle Help Vehicle User Guide...................................... 12Inside Rearview Mirror............................ 59, 301Instrument Cluster......................................... 126Descriptions.............................................. 149Display...................................................... 127Menu Items............................................... 131Instrument Panel Lens Cleaning.................... 387Interior And Instrument Lights......................... 66Interior Appearance Care............................... 386Interior Lights.................................................. 66Intermittent Wipers (Delay Wipers).................. 68InverterPower........................................................ 119iPod/USB/MP3 Control................................. 447
J
Jack Location................................................. 320Jack Operation..................................... 320, 366Jump Starting................................................ 337
K
Key Fob........................................................... 13Arm The System.......................................... 24Disarm The Alarm........................................ 24Programming Additional Key Fobs....... 16, 23
Key Fob Battery Service (Remote Keyless
Entry)............................................................... 15Key Fob Programming (Remote Keyless
Entry)............................................................... 16Keys................................................................. 13Replacement............................................... 23
L
Lane Change And Turn Signals........................ 63Lane Change Assist.................................. 63, 66LaneSense.................................................... 280Lap/Shoulder Belts....................................... 174Latches......................................................... 218Hood............................................................ 97Lead Free Gasoline....................................... 389Leaks, Fluid.................................................. 218Life Of Tires................................................... 377Liftgate............................................................ 99Power....................................................... 100Light Bulbs........................................... 218, 309LighterCigar......................................................... 120Lights............................................................ 218Air Bag.................................... 141, 184, 217Battery Saver............................................... 66Brake Assist Warning............................... 156Brake Warning.......................................... 141Bulb Replacement........................... 306, 309Center Mounted Stop............................... 311Cruise.............................................. 148, 149
Daytime Running.........................................63Dimmer Switch, Headlight...........................63Engine Temperature Warning................... 143Exterior............................................ 218, 309Fog..................................................... 65, 310Headlights.................................. 63, 64, 308High Beam/Low Beam Select......................63Instrument Cluster.......................................63Intensity Control..........................................67Interior.........................................................66Lights On Reminder..............................63, 65Malfunction Indicator (Check Engine)....... 145Parade Mode (Daytime Brightness).............68Park.......................................................... 148Passing.................................................63, 64Reading.......................................................66Seat Belt Reminder.................................. 143Security Alarm.......................................... 144Service...................................................... 306Side Marker.............................................. 309SmartBeams................................................64Traction Control........................................ 156Turn Signals..................... 63, 149, 218, 309Warning Instrument Cluster Descriptions................................ 143, 149Load Floor, Cargo.......................................... 103Load Shed Battery Saver Mode..................... 138Load Shed Battery Saver On......................... 138Load Shed Electrical Load Reduction........... 138Load Shed Intelligent Battery Sensor............ 138
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508
Loading Vehicle
................................... 103, 288Tires.......................................................... 371Low Tire Pressure System............................. 167Lubrication, Body........................................... 356Lug Nuts........................................................ 388Luggage Carrier............................................. 121
M
Maintenance Free Battery............................. 350Maintenance Schedule.................................. 345Malfunction Indicator Light (Check
Engine)................................................ 145, 151Manual Park Release............................................. 340Service...................................................... 502Map/Reading Lights........................................ 66Marker Lights, Side....................................... 309Media Hub..................................................... 468Memory Feature (Memory Seats).................... 35Memory Seat..................................... 34, 35, 61Memory Seats And Radio................................ 35Methanol....................................................... 390Mini-Trip Computer........................................ 140Mirrors............................................................. 59Automatic Dimming.............................. 59, 60Electric Remote........................................... 61Exterior Folding........................................... 61
Heated.................................................. 59, 61Memory....................................................... 34Outside................................................. 59, 60Rearview.............................................59, 301Vanity.......................................................... 62Modifications/AlterationsVehicle......................................................... 11Monitor, Tire Pressure System...................... 167Mopar Parts.................................................. 501MP3 Control.................................................. 468Multi-Function Control Lever............................ 63
N
New Vehicle Break-In Period......................... 224
O
Occupant Restraints..................................... 171Octane Rating, Gasoline (Fuel)............ 389, 394Oil Change Indicator..................................... 129Reset........................................................ 129Oil Filter, Change.......................................... 352Oil Filter, Selection........................................ 352Oil Pressure Light.......................................... 144
Oil, Engine............................................ 351, 394Capacity.................................................... 393Change Interval........................................ 351Checking................................................... 350Disposal.................................................... 352Filter................................................ 352, 394Filter Disposal........................................... 352Identification Logo.................................... 352Materials Added To................................... 352Pressure Warning Light............................. 144Recommendation............................ 351, 393Synthetic................................................... 352Viscosity........................................... 352, 393Onboard Diagnostic System.......................... 150Operating Precautions.................................. 150Operator ManualOwner's Manual................................. 10, 502Outside Rearview Mirrors.......................... 59, 60Overheating, Engine...................................... 339Owner’s Manual (Operator Manual).................10
P
Paint Care..................................................... 385Parking Brake............................................... 225ParkSense System, Rear...................... 254, 259Pets............................................................... 215Placard, Tire And Loading Information.......... 371

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