service Citroen C4 2015 2.G Owner's Guide

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Checking levels
The check is carried out either when the   ignition   is   switched   on   using   the  
o

il   level   indicator   in   the   instrument  
p

anel   for   vehicles   so   equipped,   or  
u

sing   the   dipstick.
Engine oil level
Checking using
the dipstick
Check all of these levels regularly, in line with the manufacturer's service schedule. Top them up if necessary, unless other wise indicated.
I f   a   level   drops   significantly,   have   the   corresponding   system   checked   by   a   CITROËN   dealer   or   a   qualified   workshop.
It
  is   normal   to   top   up   the   oil   level   between  
t

wo   services   (or   oil   changes).   CITROËN  
r

ecommends   that   you   check   the   level,   and   top  
u

p   if   necessary,   every   3   000   miles   (5   000   kms).A
  =   MA X
B
  =   MINIf you find that the level is above the A
  mark   or  
belo

w the B   mark,   do not star t the engine.
-

I
f the level is above the MAX
 
mark   (risk  
o

f   damage   to   the   engine),   contact   a  
C

ITROËN   dealer   or   a   qualified   workshop.
-

I
f the level is below the MIN
 
mark,   you  
m

ust   top   up   the   engine   oil.
Oil grade
Before topping-up the oil or changing the oil, check   that   the   oil   is   the   correct   grade   for   your  
e

ngine   and   conforms   to   the   manufacturer's  
r

ecommendations.
Take
 
care
 
when
 
working
 
under
 
the
 
b

onnet,
 
as
 
certain
 
areas
 
of
 
the
 
engine
 
m

ay
 
be
 
extremely
 
hot
 
(risk
 
of
 
burns)
 
and
 
t

he
 
cooling
 
fan
 
could
 
start
 
at
 
any
 
time
 
(

even
 
with
 
the
 
ignition
 
off).
To
 
ensure
 
that
 
the
 
reading
 
is
 
correct,
 y
our
 
vehicle
 
must
 
be
 
parked
 
on
 
a
 
level
 
s

ur face
 
with
 
the
 
engine
 
having
 
been
 
off
 
f

or
 
more
 
than
 
30
 
minutes. Refer
 
to
 
the
 
"Petrol
 
engine"
 
or
 
"Diesel
 
engine"
 
s

ection
 
for
 
the
 
location
 
of
 
the
 
dipstick
 
in
 
the
 
e

ngine
 
compartment
 
of
 
your
 
vehicle.
F
 
T

ake
 
the
 
dipstick
 
by
 
its
 
coloured
 
grip
 
and
 
r

emove
 
it
 
completely.
F
 
W

ipe
 
the
 
end
 
of
 
the
 
dipstick
 
using
 
a
 
clean
 
n

on-fluffy
 
cloth.
F
 
R

efit
 
the
 
dipstick
 
and
 
push
 
fully
 
down,
 
then
 
p

ull
 
it
 
out
 
again
 
to
 
make
 
the
 
visual
 
check:
 
t

he
 
correct
 
level
 
is
 
between
 
the
 
marks
 
A
and B .
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Topping up the engine oil level
Refer to the "Petrol engine" or "Diesel engine" section for the location of the oil filler cap in the
engine
  compartment   of   your   vehicle.
F
 
U
nscrew   the   oil   filler   cap   to   reveal   the   filler  
a

perture.
F
 
A
dd   oil   in   small   quantities,   avoiding   any  
s

pills   on   engine   components   (risk   of   fire).
F
 
W
ait   a   few   minutes   before   checking   the  
l

evel   again   using   the   dipstick.
F
 
A
dd   more   oil   if   necessary.
F
 
A
fter   checking   the   level,   carefully   refit   the  
o

il   filler   cap   and   the   dipstick   in   its   tube.
After
  topping   up   the   oil,   the   check   when  
s

witching   on   the   ignition   with   the   oil   level  
i

ndicator   in   the   instrument   panel   is   not   valid  
d

uring   the   30   minutes   after   topping   up.
Engine oil change
Refer to the manufacturer's service schedule for   details   of   the   interval   for   this   operation.
In
  order   to   maintain   the   reliability   of   the   engine  
a

nd   emission   control   system,   never   use  
a

dditives   in   the   engine   oil.
Brake fluid level
Changing the fluid
Refer to the manufacturer's service schedule for   details   of   the   interval   for   this   operation.
Fluid specification
The brake fluid must conform to the manufacturer's r ecommendations.
The
  brake   fluid   level   should   be   close  
t

o   the   "MA X"   mark.   If   it   is   not,   check  
t

he   brake   pad   wear.
Power steering
fluid level
The power steering fluid level should b
e   close   to   the   "MA X"   mark.   With   the e

ngine   cold,   unscrew   the   cap   to   check
 t

he   level.
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Checks
Particle filter (Diesel)
- fixed  illumination   of   the   particle  f
ilter   warning   lamp,   accompanied  
b

y   an   audible   signal   and   a  
m

essage   that   there   is   a   risk   of  
b

lockage   of   the   particle   filter.
The presence of this label, in particular with
the
 
Stop
 
&
 
Start
 
system,
 
indicates
 
the
 
use
 
of
 
a s

pecific 12 V lead-acid battery with special
technology
 
and
 
specification.
 
The
 
involvement
 
o

f
 
a
 
CITROËN
 
dealer
 
or
 
a
 
qualified
 
workshop
 
i

s
 
essential
 
when
 
replacing
 
or
 
disconnecting
 
t

he
 
battery. As
 
soon
 
as   the   traffic   conditions   permit,  
r

egenerate   the   filter   by   driving   at   a   speed   of   at  
l

east
 
40
 
mph   (60   km/h)   until   the   warning   lamp  
g

oes
 
off.
If
 
the
 
warning   lamp   stays   on,   refer   to   the  
"

Additive
 
level"   section.
Unless
 
other wise
 
indicated,
 
check
 
these
 
components
 
in
 
accordance
 
with
 
the
 
manufacturer's
 
service
 
schedule
 
and   according   to   your   engine.
Other wise,
 
have
 
them
 
checked
 
by
 
a
 
CITROËN
 
dealer
 
or
 
a
 
qualified
 
workshop.
Air filter and passenger compartment filter
Refer to the manufacturer's s
ervice schedule for details of the
replacement
  intervals   for   these  
c

omponents.
Oil filter
Replace the oil filter each time the e ngine   oil   is   changed.
Refer
  to   the   manufacturer's  
s

ervice schedule for details of
the
  replacement   interval   for   this  
c

omponent.
12 V battery
The battery does not require any maintenance.
H owever,   check   that   the   terminals   are   clean a

nd   correctly   tightened,   particularly   in   summer
 a

nd   winter.
When carrying out work on the battery, refer to the "12 V battery" section for details of the
precautions
  to   be   taken   before   disconnecting  
t

he   battery   and   following   its   reconnection.Depending
  on   the   environment   (e.g.   dusty  a
tmosphere)   and   the   use   of   the   vehicle  
(e.g.
  city   driving),   replace them twice as often
if necessary .
A
  clogged   passenger   compartment   filter   may  
h

ave   an   adverse   effect   on   the   per formance  
o

f   the   air   conditioning   system   and   generate  
u

ndesirable
 o
dours.The start of saturation of the particle filter is
indicated
  by:
on a n

ew vehicle, the first operations of
regeneration
  of   the   particle   filter   may   be  
a

ccompanied   by   the   smell   of   "burning",  
w

hich   is   per fectly   normal.
Following
  prolonged   operation   of   the  
v

ehicle at very low speed or at idle,
you
  may,   in   exceptional   circumstances,  
n

otice   the   emission   of   water   vapour   at  
t

he   exhaust   on   acceleration.   This   does  
n

ot affect the behaviour of the vehicle
or
  the   environment.
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Automatic
gearbox
The gearbox does not require any maintenance   (no   oil   change).
Refer
  to   the   manufacturer's  
s

ervice schedule for details of
the
  level   checking   interval   for   this  
c

omponent.
Electric parking
brake
This system does not require any routine   servicing.   However,   in  
t

he   event   of   a   problem,   have   the  
s

ystem   checked   by   a   CITROËN  
d

ealer   or   a   qualified   workshop.
Manual parking
brake
If a loss of effectiveness of this
system
 i s  n oticed,  t he  p arking  b rake  
m

ust   be   checked,   even   between  
t

wo   services.
Brake pads
Brake wear depends on the style of   driving,   particularly   in   the   case  
o

f vehicles used in town, over short
distances.
  It   may   be   necessary   to  
Brake disc
wear
For information on checking brake disc wear, contact a CITRoËn
dealer
  or   a   qualified   workshop.For
  more   information,   refer   to   the   "Electric
 p

arking   brake   -   Operating   faults"   section.
Manual gearbox
The gearbox does not require any m
aintenance   (no   oil   change).
Refer
  to   the   manufacturer's   service  
s

chedule   for   the   checking   interval  
f

or   this   component.
Electronic gearbox
The gearbox does not require any maintenance   (no   oil   change).
Refer
  to   the   manufacturer's   service  
s

chedule   for   details   of   the   checking  
i

nterval   for   this   component. Only
  use   products   recommended   by  
C

ITROËN   or   products   of   equivalent  
q

uality
 an
d
 sp
ecification.
In
  order   to   optimise   the   operation   of  
u

nits   as   important   as   those   in   the  
b

raking   system,   CITROËN   selects   and  
o

ffers   very   specific   products.
After
  washing   the   vehicle,   dampness,  
o

r   in   wintry   conditions,   ice   can   form  
o

n   the   brake   discs   and   pads:   braking  
e

fficiency   may   be   reduced.   Make   light  
b

rake   applications   to   dry   and   defrost  
t

he   brakes.
have
  the   condition   of   the   brakes   checked,   even  
b

etween
 v
ehicle
 s
ervices.
Unless   there   is   a   leak   in   the   circuit,   a   drop   in  
t

he   brake   fluid   level   indicates   that   the   brake  
p

ads   are   worn.
Checking   this   system   must   be   done   by   a  
C

ITROËN   dealer   or   a   qualified   workshop.
Checks

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adblue® additive and SCR system
f
or
 
BlueHDi   Diesel   engines
To assure respect for the environment and c
onformity   with   the   new   Euro   6   emissions  
s

tandard,   without   adversely   affecting   the  
p

er formance   or   fuel   consumption   of   Diesel  
e

ngines,   CITROËN   has   taken   the   decision   to  
e

quip   its   vehicles   with   an   effective   system   that  
a

ssociates   SCR   (Selective   Catalytic   Reduction)  
w

ith   a   particle   filter   (FAP)   for   the   treatment   of  
e

xhaust   gases.
Presentation of the SCR system
Using an additive called AdBlue® containing urea, a
 
catalytic
 
converter
 
turns
 
up
 
to
 
85%   of   nitrous o

xides
 
(NOx)
 
into
 
nitrogen
 
and
 
water,   which   are
 h

armless
 
to
 
health
 
and
 
the
 
environment.
The adblue® additive is held in a special
tank
 
located
  under   the   boot   at   the   rear   of  
t

he
 
vehicle.
 
It   has   a   capacity   of   17   litres:   this  
p

rovides
 
a
 
driving   range   of   about   12   500   miles  
(

20
 
000
 
km),
  after   which   an   alert   is   triggered  
w

arning
 
you
 
when   the   reserve   remaining   is  
e

nough
 
for
 
just   1   500   miles   (2   400   km).
During
 
each
  scheduled   service   of   your   vehicle  
b

y
 
a
 
CITROËN   dealer   or   a   qualified   workshop,  
t

he
a
d
blu

e
® additive tank is refilled in order to a
llow
 
normal   operation   of   the   SCR   system.
If
 
the
 
estimated   mileage   between   two   services  
i

s
 
greater
 
than   12   500   miles   (20   000   km),   we  
r

ecommend
  that   you   go   to   a   CITROËN   dealer  
o

r
 
a
 
qualified   workshop   to   have   the   necessary  
t

op-up
 
carried   out.
on
ce the a
dbl
ue
® tank is empty, a s
ystem
 
required
 
by   regulations   prevents  
s

tarting
 
of
 
the
 
engine.
If the SCR

is faulty, the level of
emissions
 
from
 
your   vehicle   will   no  
l

onger
 
meet
 
the
 
Euro   6   standard:   you  
v

ehicle
 
becomes
 
polluting.
In
 
the
 
event
 
of
 
a
 
confirmed   fault  
w

ith
 
the
 
SCR
 
system,   you   must   go  
t

o
 
a
 
CITROËN
 
dealer   or   a   qualified  
w

orkshop
 
as
 
soon   as   possible:   after  
a

 
running
 
distance   of   650   miles  
(

1 100
 
km),
 
a
 
system   will   be   triggered  
a

utomatically
 
to
 
prevent   engine   starting.
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Breakdown related to a lack of AdBlue® additive
When switching on the ignition, the SERVICE warning   lamp   comes   on   and   the   UREA  
w

arning   lamp   flashes,   accompanied   by   an  
a

udible   signal   and   the   temporary   display   in   the  
i

nstrument   panel   of   "NO   START   IN"   and  
0
  km   or   miles   -   ("NO   START   IN   0   miles"   means  
"

Starting
 p
revented").
The
a d
blu
e
® tank is  empty:  t he  s ystem  r equired  b
y
 
regulations   prevents   engine   starting.
Remaining range between 0 and 350 miles (0 and 600 km)
When switching on the ignition, the SERVICE warning   lamp   comes   on   and   the   UREA  
w

arning   lamp   flashes,   accompanied   by   an  
a

udible   signal   and   the   temporary   display   in  
t

he   instrument   panel   of   "NO   START   IN"   and  
a

  distance   indicating   the   remaining   range  
e

xpressed   in   miles   or   kilometres   before  
e

ngine   starting   is   prevented   -   (For   example  
"

NO START   IN   350   miles"   means   "Starting   will  
b

e   prevented   in   350   miles).
When
  driving,   this   display   appears   every  
3

0   seconds   until   the   additive   tank   has   been  
t

opped-up.
Go
  to   a   CITROËN   dealer   or   a   qualified  
w

orkshop   to   have   the   AdBlue
® tank topped-up.
Y
ou
 
can
 
also
 
top-up
 
the
 
tank
 
yourself.
Refer
 
to
 
the
 
"Topping-up"
 
section.
ot

her wise you will not be able to restart your
engine. To
  be   able   to   start   the   engine,  
w

e   recommend   that   you   call   on  
a

  CITROËN   dealer   or   a   qualified  
w

orkshop   for   the   top-up   required.   If  
y

ou carry out the top-up yourself, it is
essential   to   add   at   least   3.8   litres   of  
a d
blu
e
® to the additive tank.
R
efer
 
to
  the   "Topping-up"   section.
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In the event of a fault with the the SCR emissions control system
In the event of the detection of a fault
The  UREA,   SERVICE   and   diagnostic   warning  
l

amps   comes   on,   accompanied   by   an   audible  
s

ignal   and   the   display   of   the   message  
"

Emissions
 f
ault".
The
  alert   is   triggered   when   driving,   when  
t

he   fault   is   detected   for   the   first   time,   then  
w

hen   switching   on   the   ignition   for   subsequent  
j

ourneys,   while   the   fault   persists.During an authorised driving phase
(between 650 miles and 0 miles) (1 100 km and 0 km)
If a fault with the SCR system is confirmed ( after   30   miles   (50   km)   covered   with   the  
p

ermanent   display   of   the   message   signalling  
a

  fault),   the   SERVICE   and   engine   diagnostic  
w

arning   lamps   come   on   and   the   UREA  
w

arning   lamp   flashes,   accompanied   by   an  
a

udible   signal   and   the   temporary   display   in  
t

he   instrument   panel   of   "NO   START   IN"   and  
a

  distance,   indicating   the   remaining   range  
e

xpress   in   miles   or   kilometres   before   engine  
s

tarting   is   prevented   -   (e.g.:   "NO   START   IN  
350
  miles"   means   "Starting   will   be   prevented  
in
  350   miles").
A
 
system
 
that
 
prevents
 
engine
 
starting
 
is
 
activated   automatically   from   650   miles   (1   100   km)   after   confirmation   of   a   fault   with   the   SCR   emissions  
c

ontrol
 
system.
 
Have
 
the
 
system
 
checked
 
by
 
a   CITROËN   dealer   or   a   qualified   workshop   as   soon   as   possible.
If
 
it
 
is
 
a
 
temporary
 
fault,
 
the
 
alert
 
d

isappears
 
during
 
the
 
next
 
journey,
 
a

fter
 
a
 
self
 
diagnosis
 
test
 
of
 
the
 
SCR
 
e

missions
 
control
 
system. While
  driving,   this   display   appears   every  
30   seconds   while   the   fault   with   the   SCR   system  
p

ersists.
The
  alert   is   repeated   when   switching   on   the  
ig

nition.
You
  should   go   to   a   CITROËN   dealer   or   a  
q

ualified   workshop   as   soon   as   possible.
ot

her wise, you will not be able to restart your
engine.
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Topping-up the AdBlue® additive
Precautions in use
Use only AdBlue® additive that meets the I
SO 22241
 
standard.
The
 
supply
 
in
 
a
 
non-drip   bottle   simplifies  
t

oping-up.
 
You
 
can   obtain   1.89   litre   (half   a   US  
g

allon)
 
bottles
 
from   a   CITROËN dealer   or   a  
q

ualified
 w

orkshop.
ke

ep
a
d
blu

e
® out of the reach of
children,
 
in
 
its
  original   bottle.
ne

ver transfer a d
blu
e
® to another
container:
 
it
 
would
 
loose   its   purity. Never
  dilute   the   additive   with   water.
ne

ver pour the additive into the d
i
esel
fuel   tank.
Never   top-up   from   an   AdBlue®
dispenser
 
reserved
 
for
 
heavy
 
goods  
v

ehicles.
Filling
 
the
 
AdBlue
® tank is an operation i
ncluded in every routine service on your
vehicle
 
by
 
a
 
CITROËN   dealer   or   a   qualified  
w

orkshop.
Nevertheless,
 
given   the   capacity   of   the   tank,  
i

t
 
may
 
be
 
necessary   to   top-up   the   additive  
b

etween
 
services,
  more   particularly   if   an   alert  
(

warning
 
lamps
 
and   a   message)   signals   the  
r

equirement.
You
 
can
 
got
 
to
 
a
 
CITROËN   dealer   or   a   qualified  
w

orkshop.
If
 
you
 
envisage
 
topping-up   yourself,   please  
r

ead
 
the
 
following
 
warnings   carefully. The
a d
blu
e
® additive is an urea-based
solution.
 
This   liquid   is   non-flammable,  
c

olourless
 
and   odourless   (kept   in   a   cool   area).
In
 
the
 
event
 
of   contact   with   the   skin,   wash  
t

he
 
affected
 
area   with   soap   and   water.   In   the  
e

vent
 
of
 
contact   with   the   eyes,   wash   (irrigate)  
t

he
 
eyes
 
with   large   amounts   of   water   or   with  
a

n
 
eye
 
wash
  solution   for   at   least   15   minutes.  
I

f
 
a
 
burning
 
sensation   or   irritation   persists,   get  
m

edical
 
attention.
If
 
swallowed,   immediately   wash   out   the   mouth  
w

ith
 
clean
 
water   and   then   drink   plenty   of   water.
In
 
certain
 
conditions   (high   ambient  
t

emperature,
  for   example),   the   risk   of   release  
o

f
 
ammonia
 
cannot   be   excluded:   do   not   inhale  
t

he
 
product.
 
Ammonia   vapour   has   en   irritant  
e

ffect
 
on
 
mucous   membranes   (eyes,   nose   and  
t

hroat).
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Towing the vehicle
The towing eye is installed in the boot under the   floor.
To
  gain   access   to   it:
F

o
pen the boot,
F

r
aise the floor,
F
 
s
ecure   it   by   hooking   its   cord   on   the   hook  
o

n the rear parcel shelf
s
upport,
F
 
r
emove   the   towing   eye   from   the   holder.
Access to the tools General recommendations
In the following cases, you must always call o
n   a   professional   recovery   service:
-
 
v
ehicle   broken   down   on   a   motor way   or  
f

ast road,
-
f

our-wheel drive vehicle,
-

w
hen it is not possible to put the
gearbox
  into   neutral,   unlock   the  
 
s

teering,   or   release   the   parking   brake,
-
 
t
owing   with   only   two   wheels   on   the  
g

round,
-
 
w
here   there   is   no   approved   towing   arm  
a

vailable...
Procedure
 
for
 
having
 
your
 
vehicle
 
towed
 
or
 
for
 
towing
 
another
 
vehicle
 
using
 
a
 
removable
 
towing
 
ey

e.
Observe
 
the
 
legislation
 
in
 
force
 
in
 
your
 c
o unt r y.
Ensure
 
that
 
the
 
weight
 
of
 
the
 
towing
 
vehicle
 
i

s
 
higher
 
than
 
that
 
of
 
the
 
towed
 
vehicle.
The
 
driver
 
must
 
remain
 
at
 
the
 
wheel
 
of
 
the
 
t

owed
 
vehicle
 
and
 
must
 
have
 
a
 
valid
 
driving
 
l

icence.
When
 
towing
 
a
 
vehicle
 
with
 
all
 
four
 
wheels
 
o

n
 
the
 
ground,
 
always
 
use
 
an
 
approved
 
t

owing
 
arm;
 
rope
 
and
 
straps
 
are
 
prohibited.
The
 
towing
 
vehicle
 
must
 
move
 
off
 
gently.
When
 
towing
 
a
 
vehicle
 
with
 
the
 
engine
 
off,
 
t

here
 
is
 
no
 
longer
 
any
 
power
 
assistance
 
for
 
b

raking
 
or
 
steering.
11
Practical information

288
C4-2_en_Chap13a_BTA_ed01-2015
C4-2_en_Chap13a_BTA_ed01-2015
EMERGENCY OR ASSIST ANCE CALL
CITROËN Localised Emergency Call
In an emergency, press this button for more than 2 seconds.
  Flashing   of   the   green   LED   and   a   voice  
message

  confirm   that   the   call   has   been   made   to   the  
C

ITR o Ë n   Localised   Emergency   Call   centre*.
Pressing
 
this
 
button   again   immediately   cancels   the   call.  
The
  green   LED  
goes

 
off.
Pressing
 
this
 
button   (at   any   time)   for   more   than   8   seconds   cancels   the   call.
CITROËN Localised Assistance Call
When the ignition is switched on, the green LED  comes   on   for   3   seconds   indicating that

  the   system   is   operating   correctly.
If
  the   orange   LED   flashes:   there   is   a  
system

  fault.
If
  the   orange   LED   is   on   continuously:   the  
backup

  battery   must   be   replaced.
In
  either   case,   contact   a   CITROËN   dealer.
Pressing
 
this
 
button
 
again
 
immediately   cancels   the   request.
The
 
cancellation
 
is
 
confirmed
 
by
  a   voice   message.
Press
 
this
 
button   for   more   than   2   seconds   to   request  
assistance

 
if
 
the
  vehicle   breaks   down.
A
 

voice
 
message   confirms   that   the   call   has   been   made*.
Operation of the system
The green LED remains on (without flashing) when communication is established.
  It   goes   off   at   the   end   of   communication.
This call is dealt with by the C
ITR o Ë n   Localised   Emergency   Call   centre  
which

  receives   locating   information   from   the   vehicle   and   can   send   a  
detailed

  alert   to   the   appropriate   emergency   services.   In   countries   in  
which

  the   team   is   not   operational,   or   when   the   locating   service   has  
been

  expressly   declined,   the   call   is   dealt   with   directly   by   the   emergency  
services

  (112)   without   the   vehicle   location.
If
  an   impact   is   detected   by   the   airbag   control   unit,   and  
independently

  of   the   deployment   of   any   airbags,   an   emergency   call  
is

  made   automatically.
*
 
These
  services   are   subject   to   conditions   and   availability.
 Consult

  a   CITROËN   dealer. If
  you   purchased   your   vehicle   outside   the   CITROËN   dealer   network,  
we

  invite   you   to   have   a   dealer   check   the   configuration   of   these   services  
and,

  if   desired,   modified   to   suit   your   wishes.   In   a   multi-lingual   country,  
configuration

  is   possible   in   the   official   national   language   of   your   choice.
For
  technical   reasons,   particularly   to   improve   the   quality   of  
T
elematic  
services

  to   customers,   the   manufacturer   reserves   the   right   to   carry   out  
updates

  to   the   vehicle's   on-board   telematic   system.
If
  you   benefit   from   the   CITROËN   eTouch   offer,   you   also   have   available  
additional

services in your MyCITR o Ë n personal space, via the CITR o Ë n
Internet
  website   in   your   country,   accessible   on   www.citroen.com.