Media CITROEN C4 2023 Workshop Manual

208
Touch screen BLUETOOTH audio system
Once connected in Streaming mode, the
smartphone is considered to be a media
source.
Connecting Apple® players
Connect the Apple® player to the USB socket
using a suitable cable (not supplied).
Play starts automatically.
Control is via the audio system.
The classifications available are those of the portable device connected (artists/
albums/genres/playlists/audio books/
podcasts). It is also possible to use a
classification structured in the form of a
library.
The default classification used is by artist. To
modify the classification used, return to the
first level of the menu then select the desired
classification (playlists for example) and
confirm to go down through the menu to the
desired track.
The version of software in the audio system may
not be compatible with the generation of the
Apple
® player.
Media settings
Press the "Media Settings" button.
Activate/deactivate track playback options and
access the audio settings.
The audio settings are the same as the audio settings for the radio. For more
information on the " Audio settings", refer to
the corresponding section.
Information and advice
The system supports USB mass storage
devices, BlackBerry® devices or Apple® players
via the USB ports. The adapter cable is not
supplied.
Devices are managed using the audio system
controls.
Other devices, not recognised on connection,
must be connected to the auxiliary socket using
a jack cable (not supplied) or via Bluetooth
streaming, if compatible.
To protect the system, do not use a USB hub.
The audio system will only play audio files with
".wav", ".wma", ".aac", ".mp3", ".mp4", ".m4a",
".flac", ".ogg" file extensions and with a bit rate
of between 32 Kbps and 320 Kbps (300 Kbps
maximum for ".flac" files).
It also supports VBR (Variable Bit Rate) mode.
All ".wma" files must be standard WMA 9 files.
The supported sampling rates are 11, 22, 44 and
48 KHz.
To avoid reading and display problems, we
recommend choosing file names less than 20
characters long that do not contain any special
characters (e.g. “ ? .
; ù).
Use only USB memory sticks in FAT or FAT32
format (File Allocation Table).
We recommend using the original USB
cable for the portable device.
Telephone
Pairing a Bluetooth®
telephone
Up to 10 phones can be paired to the system.
Activate the Bluetooth function on the telephone
beforehand and ensure that it is "visible to all"
(telephone configuration).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Check for services availability in the phone's
manual and with the operator.
The profiles compatible with the system are: HFP, OPP, PBAP, DID, A2DP,
AVRCP, SPP and PAN.
Go to the Brand's website for more information
(compatibility, additional help, etc.).

2 11
Touch screen BLUETOOTH audio system
10Date format:Select the display format for the date.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function in the upper bar
to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►


Have the aerial checked by a dealer
.I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►

Press the "
Radio Settings
" button then
select "Update list". The radio reception is
cut off while searching for available stations
(approximately 30 seconds).
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

.
The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders.
Playback of streaming files does not start. The connected device does not automatically
launch playback.
►


Start playback from the device.
T
rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
Ambient noise affects the quality of the
telephone call.
►


Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary

.
►

Reduce ambient noise (close windows,
reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order

.

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11MyCitroën Play
Multimedia audio system -
Applications - Bluetooth
®
telephone
The functions and settings described
vary according to the vehicle version and
configuration, as well as the country of sale.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
–

Connecting the smartphone via Bluetooth,
USB or Wi-Fi.
–


Using the smartphone.
–


Connecting to the CarPlay® or Android
Auto applications (certain applications stop
displaying when the vehicle is moving).
–

Changing the system settings and
configuration.
Any intervention or modification on the vehicle's system is strictly forbidden
- Risk of serious burns or electric shock
(short-circuit) that could lead to death
(electrocution)!
In the event of a problem, always contact a
CITROËN dealer or a qualified workshop.
The system is protected so that it only operates in the vehicle.
The message Energy economy mode is
displayed when the system is about to go into
standby.
The system’s Open Source Software (OSS) source codes are available at the
following addresses:
https://www.groupe-psa.com/fr/oss/
https://www.groupe-psa.com/en/oss/
The system transmits and/or receives radio waves subject to the Directive
2014/53/EU.
The manufacturers of the mentioned system
declare the conformity with the Directive
2014/53/EU.
The full text of the EU declaration of
conformity for each system is available at the
following address:
http://service.citroen.com/ACddb/
First steps
With the engine running, a press mutes
the sound.
With the ignition off, a press turns the system on.
Increase or decrease the volume using
the wheel or the "plus" or "minus" buttons
(depending on the equipment).
Use the buttons on either side of or below the
touch screen to access the menus, then press
the virtual buttons on the touch screen.
Depending on the model, use the " HOME" and
"Vehicle" buttons below the touch screen to
access the menus, then press the virtual buttons
on the touch screen.
At all times it is possible to display the rolling
menus by pressing the screen briefly with three
fingers.
On pages with multiple tabs at the bottom of the
screen, you can switch between pages either
by tapping the tab for the desired page or by
swiping the pages to the left or right with your
finger.
Press the back arrow to go back a level or
confirm.
The touch screen is of the "capacitive" type.
To clean the screen, use a soft, non-abrasive
cloth (e.g. spectacles cloth) with no additional
product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently on
the main screen:
–

Air conditioning status information (depending
on version), and direct access to the
corresponding menu.
–


Radio Media and
Telephone menu status
information.
–

Privacy status information.

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– Access to the touch screen and digital
instrument panel settings.
Audio source selection (depending on
equipment):
–

FM/DAB/AM radio stations (depending on
equipment).
–


T
elephone connected via Bluetooth and
Bluetooth multimedia broadcast (streaming).
–

USB Memory stick.
In very hot conditions, the volume may
be limited to protect the system. It may
enter standby mode (with the screen and
sound off) for 5 minutes or more.
The system will resume normal operation
when the temperature in the passenger
compartment has dropped.
The system is operational in temperatures
between -40°C and +70°C.
Steering mounted controls
Voice control: smartphone voice
commands.
Increase volume.
Decrease volume.
Mute by pressing the volume increase
and decrease buttons simultaneously
(depending on equipment).
Restore the sound by pressing one of the two
volume buttons.
Telephone (short press): start telephone
call.
Call in progress (short press): access
telephone menu.
Telephone (long press): reject an incoming call,
end call; when no call is in progress, access
telephone menu.
Radio (rotate): automatic search for the
previous/next station.
Media (rotate): previous/next track, move
through a list.
Short press: confirm a selection; if nothing
selected, access presets.
Menus
Radio Media

Select an audio source or radio station.
Telephone

Connect a mobile phone via Bluetooth®.
Run certain applications from a
smartphone connected via CarPlay
® or Android
Auto.
Applications

Access configurable equipment.

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11Settings

Configure the sound (balance, ambience,
etc.), the display (language, units, date,
time, etc.), and some system functions.
Driving

Activate, deactivate or configure certain vehicle functions.
Navigation

Configure the navigation and select your
destination via CarPlay® or Android Auto.
Air conditioning
21,518,5

Manage various temperature and air flow
settings.
Radio
Selecting a station
Press Radio Media to display the main page.Press one of the buttons to perform an
automatic search for radio stations.
Or
Move the slider to manually search for
frequencies up or down.
Or
Press the frequency to enter the FM and
AM waveband values using the virtual
keypad.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Changing the waveband
Press Radio Media to display the main
page.

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Press the "OPTIONS" button to access the
secondary page.
Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If
the star is solid, the radio station is
already preset.
Or
Select a radio station or frequency.
Press "Preset ".
Make a long press on one of the buttons
to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatically
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "RDS".
Press in the shaded area to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100 % of the country.
This explains the loss of reception of the
station during a journey
.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "News".
Press in the shaded area to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that transmits this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the
TA message can be heard. Normal play of the
previously playing media resumes at the end of
the message.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "TA ".
Press in the shaded area to confirm.
Audio settings
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Audio settings".
Select the "Tone", "Balance" or "Sound "
tab to configure the sound settings.
Press the back arrow to confirm.
In the "Tone" tab, the Ambience, Bass ,
Medium and Treble sound settings are
different and independent for each audio
source.
In the "Balance” tab, the All passengers,
Driver and Front only settings are common
to all sources.
In the "Sound ” tab, activate or deactivate
"Volume linked to speed ", "Auxiliary input"
and "Touch tones ".
The balance/distribution (or spatialisation
with the Arkamys© system) uses audio
processing to adjust the sound quality
according to the number of passengers in the
vehicle.

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11Onboard audio: Arkamys Sound Staging©
optimises the sound distribution inside
the passenger compartment.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality sound.
The various "multiplexes/ensembles" offer a
choice of radio stations organised in alphabetical
order.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Band" to select "DAB band".
Press in the shaded area to confirm.
FM-DAB Follow-up
"DAB" does not cover 100% of the territory.
When the digital radio signal is poor, the
"FM-DAB Follow-up" enables you to continue
listening to the same station by automatically
switching to the corresponding "FM" analogue
station (if there is one).
Press Radio Media to display the main
page.
Press the "OPTIONS " button to go to the
secondary page.
Activate/deactivate "FM-DAB Follow-up ".
Press in the shaded area to confirm.
If "FM-DAB Follow-up" is activated, there
may be a time offset of a few seconds
when the system switches to "FM" analogue
radio, and in some cases a change in volume.
When the digital signal quality is restored, the
system automatically changes back to "DAB".
To minimise this time lag, storing radio
stations in the "DAB" band is recommended.
If the "DAB" station being listened to is
not available on "FM", or if "FM-DAB
Follow-up" is not activated, the sound will cut
out when the digital signal becomes too weak.
Media
USB port
Insert the USB memory stick into the USB
port or connect the USB device to the
USB port using a suitable cable (not supplied).
To protect the system, do not use a USB hub. The system builds playlists (in temporary
memory); this operation can take from a
few seconds to several minutes at the first
connection.
Reduce the number of non-music files and the
number of folders to reduce the waiting time.
Playlists are updated whenever the ignition
is switched off or a USB memory stick is
connected. The audio system memorises these
lists, which will subsequently load faster if they
have not been changed.
Selecting the source
Press Radio Media to display the main
page.
Press the "SOURCES" button.
Select the source.
BluetoothStreaming®
Streaming allows you to listen to the audio feed
from your smartphone.
The Bluetooth profile must be activated.
First adjust the volume on the portable device
(to a high level). Then adjust the volume of the
system.
If play does not start automatically, it may be
necessary to start the audio playback from the
smartphone.
Control is from the portable device or by using
the system's touch buttons.

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Once connected in Streaming mode, the
smartphone is considered to be a media
source.
Connecting Apple® players
Connect the Apple® player to the USB socket
using a suitable cable (not supplied).
Play starts automatically.
Control is via the audio system.
The classifications available are those of the portable device connected (artists/
albums/genres/playlists/audio books/
podcasts). It is also possible to use a
classification structured in the form of a
library.
The default classification used is by artist. To
modify the classification used, return to the
first level of the menu then select the desired
classification (playlists for example) and
confirm to go down through the menu to the
desired track.
The version of software in the audio system may
not be compatible with the generation of the
Apple
® player.
Information and advice
The system supports USB mass storage
devices, BlackBerry® devices or Apple® players
via the USB ports. The adapter cable is not
supplied.
Devices are managed using the audio system
controls.
Other devices, not recognised on connection,
must be connected via Bluetooth streaming, if
compatible.
To protect the system, do not use a USB hub.
The audio system will only play audio files with
".wav", ".wma", ".aac", ".ogg" and ".mp3" file
extensions, at bit rates between 32 Kbps and
320 Kbps.
It also supports VBR (Variable Bit Rate) mode.
No other file types (".mp4", etc.) can be read.
All ".wma" files must be standard WMA 9 files.
The supported sampling rates are 11, 22, 44 and
48 KHz.
To avoid reading and display problems, we
recommend choosing file names less than 20
characters long that do not contain any special
characters (e.g. “ ? .
; ù).
Use only USB memory sticks in FAT32 format
(File Allocation Table).
We recommend using the original USB
cable for the portable device.
Telephone
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and
the telephone configured as "Visible to all” (in the
telephone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the telephone.

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11The regulations of the 5 GHz frequency
are specific to each country. Refer to the
regulation in force in your country.
When using CarPlay® with 5 GHz
frequency activated, there may be
interference with certain devices (tolls,
parking...) resulting in a disconnection. To
prevent this from happening, it is
recommended to disable the 5 GHz function.
Difficulties in connecting wirelessly your
smartphone may happen, due to:
–

Interference with other Wi-Fi networks.
–


Interference with certain devices (tolls,
parking)

when using Android Auto.
–

An unsuitable configuration of the
smartphone.
In these cases, it is recommended to connect
the smartphone with its original cable.
CarPlay® smartphone connection
The availability of the application depends on the
country.
USB connection
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
The "CarPlay " function requires the use of
a compatible smartphone and compatible
applications.
Connect the USB cable.
The smartphone charges when connected by the
USB cable.
From the system, press "Telephone" to
display the main page.
Press "CarPlay" to display the CarPlay®
interface.
CarPlay® interface may appear
automatically.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
The CarPlay® navigation can be accessed
at any time by pressing the system's
Navigation button.
Wireless connection
First activate the smartphone’s Bluetooth®
function.
From the system, press "Telephone" to
display the main page.
If the device has already been connected to the
system via Bluetooth
®, select the device settings
from the list of known devices and choose
CarPlay
® as the wireless connection mode.
If the device has never been connected to the
system before, it will have to be paired (refer to
the corresponding section).
The system detects if the smartphone is
compatible with CarPlay® and offers to connect
to it following the pairing process.
Subsequent automatic connection of the
smartphone requires activation of the Bluetooth
®
on your device.
As soon as the connection is established, press "CarPlay " to display the CarPlay®
interface.
Press and hold this steering-mounted
control button and say "Siri" to initiate the
smartphone voice commands.
Android Auto smartphone connection
The availability of the application depends on the
country.
On the smartphone, download the
Android Auto application.
The "Android Auto" function requires the use of a compatible smartphone and
applications.
The first connection of Android Auto to the system should be made by USB
cable.
USB connection
Connect a USB cable.
The smartphone charges when connected by a
USB cable.

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11► Have the aerial checked by a dealer.
I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
►

Press the round arrow on the "List" tab on the
"Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►


Press the round arrow on the "List" tab on the
"Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly

.
The audio system is unable to process certain
types of character.
►

Use standard characters to name tracks and
folders. Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►


Start playback from the device.
T
rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system.
►


Check the compatibility of the telephone on
the Brand's website (services).
Android

Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►

Use genuine USB cables to ensure
compatibility

.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►

Check the Google
Android Auto or Apple
website to see which countries are supported.
The volume of the telephone connected in
Bluetooth mode is inaudible. The volume depends on both the system and the
telephone.
►

Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
►
Reduce ambient noise (close windows, turn
down ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order
.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►

Modify the telephone directory display
settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.