CITROEN C4 AIRCROSS DAG 2021 Handbook (in English)

179
CITROËN Connect Radio
11Navigation

Configure the navigation and select your destination via MirrorLinkTM, CarPlay® or
Android Auto.
Air conditioning
21,518,5

Manage various temperature and air flow settings.
Applications
Viewing photos
Insert a USB memory stick in the USB port.
To protect the system, do not use a USB hub.
The system can read folders and image files in
the formats: .tiff; .gif; .jpg/jpeg; .bmp and .png.
Press Applications to display the main
page.
Press "Photos".
Select a folder.
Select an image to view.
Press this button to display the details of the photo.Press the back arrow to go back a level.
Managing messages
Press Applications to display the main
page.
Press "SMS".
Select the "SMS” tab.
Press this button to select the display settings for messages.
Press this button to search and select a recipient.Select the "Quick messages” tab.
Press this button to select the display settings for messages.Press this button to write a new message.
Press the bin alongside the selected
message to delete it.
Press this button alongside the selected message to display the secondary page.Press this button to edit and modify the existing text.Press this button to write a new message.
Press the bin to delete the message.
Radio
Selecting a station
Press Radio Media to display the main
page.
Press one of the buttons to perform an automatic search for radio stations.
Or
Move the slider to manually search for frequencies up or down.
Or
Press the frequency.

180
CITROËN Connect Radio
Enter the FM and AM waveband values using the virtual keypad.Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Changing the waveband
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If the star is solid, the radio station is
already preset.
Or
Select a radio station or frequency.
Press "Preset ".
Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatically
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "RDS".
Press in the shaded area to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100 % of the country. This explains the loss of reception of the
station during a journey.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page. Press the "OPTIONS
" button to access the
secondary page.
Activate/deactivate "News".
Press in the shaded area to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that transmits this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the
TA message can be heard. Normal play of the
previously playing media resumes at the end of
the message.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "TA ".
Press in the shaded area to confirm.
Audio settings
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Audio settings ".

181
CITROËN Connect Radio
11Select the "Tone", "Balance", "Sound",
"Voice" or "Ringtones" tab to configure
the sound settings.
Press the back arrow to confirm.
In the "Tone" tab, the Ambience, Bass ,
Medium and Treble sound settings are
different and independent for each audio
source.
In the "Balance” tab, the All passengers,
Driver and Front only settings are common
to all sources.
In the "Sound ” tab, activate or deactivate
"Volume linked to speed ", "Auxiliary input"
and "Touch tones ".
The balance/distribution (or spatialisation
with the Arkamys© system) uses audio
processing to adjust the sound quality
according to the number of passengers in the
vehicle.
Onboard audio: Arkamys Sound Staging©
optimises the sound distribution inside
the passenger compartment.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality sound.
The various "multiplexes/ensembles" offer a
choice of radio stations organised in alphabetical
order.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Band" to select "DAB band".
Press in the shaded area to confirm.
FM-DAB Follow-up
"DAB" does not cover 100 % of the country.When the digital radio signal is poor, the
"FM-DAB Follow-up" enables you to continue
listening to the same station by automatically
switching to the corresponding "FM" analogue
station (if there is one).
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "FM-DAB Follow-up ".
Press in the shaded area to confirm.
If "FM-DAB Follow-up" is activated, there
may be a time offset of a few seconds
when the system switches to "FM" analogue
radio, and in some cases a change in volume.
When the digital signal quality is restored, the
system automatically changes back to "DAB".
If the "DAB" station being listened to is
not available on "FM", or if "FM-DAB
Follow-up" is not activated, the sound will cut
out while the digital signal is too weak.
Media
USB port
Insert the USB memory stick into the USB port or connect the USB device to the
USB port using a suitable cable (not supplied).
To protect the system, do not use a USB hub.
The system builds playlists (in temporary
memory); this operation can take from a
few seconds to several minutes at the first
connection.
Reduce the number of non-music files and the
number of folders to reduce the waiting time.

182
CITROËN Connect Radio
Playlists are updated whenever the ignition
is switched off or a USB memory stick is
connected. The audio system memorises these
lists, which will subsequently load faster if they
have not been changed.
Auxiliary (AUX) jack socket
Depending on equipmentConnect a portable device (MP3 player, etc.) to the auxiliary jack socket using an
audio cable (not supplied).
This source is only available if "Auxiliary input"
has been selected in the audio settings.
First adjust the volume on the portable device
(to a high level). Then adjust the volume of the
audio system.
Controls are managed via the portable device.
Selecting the source
Press Radio Media to display the main
page.
Press the "SOURCES" button.
Select the source.
BluetoothStreaming®
Streaming allows you to listen to the audio feed
from your smartphone.
The Bluetooth profile must be activated.
First adjust the volume on the portable device
(to a high level). Then adjust the volume of the
system.
If play does not start automatically, it may be
necessary to start the audio playback from the
smartphone.
Control is from the portable device or by using
the system's touch buttons.
Once connected in Streaming mode, the
smartphone is considered to be a media
source.
Connecting Apple® players
Connect the Apple® player to the USB socket
using a suitable cable (not supplied).
Play starts automatically.
Control is via the audio system.
The classifications available are those of the portable device connected (artists/
albums/genres/playlists/audio books/
podcasts). It is also possible to use a
classification structured in the form of a
library.
The default classification used is by artist. To
modify the classification used, return to the
first level of the menu then select the desired
classification (playlists for example) and
confirm to go down through the menu to the
desired track.
The version of software in the audio system may
not be compatible with the generation of the
Apple
® player.
Information and advice
The system supports USB mass storage
devices, BlackBerry® devices or Apple® players
via the USB ports. The adapter cable is not
supplied.
Devices are managed using the audio system
controls.
Other devices, not recognised on connection,
must be connected to the auxiliary socket using
a jack cable (not supplied) or via Bluetooth
streaming, if compatible.
To protect the system, do not use a USB hub.
The audio system will only play audio files with
".wav", ".wma", ".aac", ".ogg" and ".mp3" file
extensions, at bit rates between 32 Kbps and
320 Kbps.
It also supports VBR (Variable Bit Rate) mode.
No other file types (".mp4", etc.) can be read.
All ".wma" files must be standard WMA 9 files.
The supported sampling rates are 11, 22, 44 and
48 KHz.
To avoid reading and display problems, we
recommend choosing file names less than 20
characters long that do not contain any special
characters (e.g. “ ? . ; ù).Use only USB memory sticks in FAT32 format
(File Allocation Table).
We recommend using the original USB
cable for the portable device.
Telephone
USB sockets
Depending on equipment, for more information
on the USB sockets compatible with the
CarPlay
®, MirrorLinkTM or Android Auto
applications, refer to the "Ease of use and
comfort" section.
The synchronisation of a smartphone allows users to display applications
adapted to the CarPlay
®, MirrorLinkTM or Android Auto technology of the smartphone on the vehicle screen. For the CarPlay®
technology, the CarPlay® function must be
activated on the smartphone beforehand.
For the communication process between
the smartphone and the system to work, it is
essential in all cases that the smartphone is
unlocked.
As the principles and standards are
constantly changing, it is recommended
that you keep the smartphone's operating
system up-to-date, as well as the date and
time of the smartphone and of the system .
For the list of eligible smartphones, go to the
Brand's national website.

183
CITROËN Connect Radio
11Telephone
USB sockets
Depending on equipment, for more information
on the USB sockets compatible with the
CarPlay
®, MirrorLinkTM or Android Auto
applications, refer to the "Ease of use and
comfort" section.
The synchronisation of a smartphone allows users to display applications
adapted to the CarPlay
®, MirrorLinkTM or Android Auto technology of the smartphone on the vehicle screen. For the CarPlay®
technology, the CarPlay® function must be
activated on the smartphone beforehand.
For the communication process between
the smartphone and the system to work, it is
essential in all cases that the smartphone is
unlocked.
As the principles and standards are
constantly changing, it is recommended
that you keep the smartphone's operating
system up-to-date, as well as the date and
time of the smartphone and of the system .
For the list of eligible smartphones, go to the
Brand's national website.
MirrorLinkTM smartphone
connection
The "MirrorLinkTM" function requires a
compatible smartphone and applications.
Telephone not connected by
Bluetooth®
When connecting a smartphone to the system, we recommend enabling
Bluetooth® on the smartphone.Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Telephone" to
display the main page.
Press "MirrorLinkTM" to start the
application in the system.
Depending on the smartphone, it may be
necessary to activate the "MirrorLink
TM"
function.
During the procedure, several screen pages relating to certain features are
displayed.
Accept to start and complete the connection.
Telephone connected by Bluetooth®
Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Telephone" to
display the main page.
Press the "PHONE" button to display the
secondary page.
Press "MirrorLinkTM" to start the
application in the system.
Once the connection is established, a page is
displayed, showing the applications already
downloaded to the smartphone that are
compatible with MirrorLink
TM technology.
Access to the different audio sources remains
available in the margin of the MirrorLink
TM
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
There may be a pause before applications become available,
depending on the quality of the network.
CarPlay® smartphone
connection
Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press Telephone to
display the CarPlay® interface.
Or
If the smartphone has already connected by Bluetooth®.Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Telephone" to
display the main page.
Press the "PHONE" button to access the
secondary page.

184
CITROËN Connect Radio
Press "CarPlay" to display the CarPlay®
interface.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
The CarPlay® navigation can be accessed
at any time by pressing the system's
Navigation button.
Android Auto smartphone connection
On the smartphone, download the Android Auto application.
The "Android Auto" function requires the
use of a compatible smartphone and
applications.
Telephone not connected by
Bluetooth®
Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Telephone" to
display the main page.
Press "Android Auto" to start the
application in the system.
Depending on the smartphone, it may be
necessary to activate the "Android Auto"
function.
During the procedure, several screen pages relating to certain features are
displayed.
Accept to start and complete the connection.
When connecting a smartphone to the system, we recommend enabling
Bluetooth® on the smartphone.
Telephone connected by Bluetooth®
From the system, press "Telephone" to
display the main page.
Press the "PHONE" button to display the
secondary page.
Press "Android Auto" to start the
application in the system.
Access to the different audio sources remains
available in the margin of the Android Auto
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
There may be a pause before applications become available,
depending on the quality of the network.
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the name of the system in the list of detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
– "Telephone" (hands-free kit, telephone only),– “Streaming" (streaming: wireless playing of
audio files on the telephone),
– "Mobile internet data ".Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.

185
CITROËN Connect Radio
11Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
– "Telephone" (hands-free kit, telephone only),– “Streaming" (streaming: wireless playing of
audio files on the telephone),
– "Mobile internet data ".Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN. Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "PHONE" button to access the
secondary page.
Press "Bluetooth connection" to
display the list of paired devices.
Press the "Details" button for a paired device.Select one or more profiles.
Press "OK" to confirm.
Managing paired telephones
This function lets you connect or disconnect a
device or delete a pairing.
Press Telephone to display the main
page.
Press the "PHONE" button to access the
secondary page.
Press "Bluetooth connection" to
display the list of paired devices.
Press on the name of the telephone selected in the list to disconnect it.
Press again to connect it.
Deleting a telephone
Press the basket at the top right of the
screen to display a basket alongside the
telephone chosen.
Press the basket alongside the telephone
chosen to delete it.
Receiving a call
An incoming call is announced by a ring and a
superimposed display in the screen.
Make a short press on the steering mounted PHONE button to accept an
incoming call.
And
Make a long press
on the steering mounted PHONE button
to reject the call.
Or
Press "End call ".
Making a call
Using the telephone is not recommended
while driving.
Parking the vehicle.
Make the call using the steering mounted
controls.

186
CITROËN Connect Radio
Calling a new number
Press Telephone to display the main
page.
Enter the phone number using the digital
keypad.
Press "Call" to start the call.
Calling a contact
Press Telephone to display the main
page.
Or press and hold
the steering mounted PHONE button.
Press "Contacts".
Select the desired contact from the displayed list.
Press "Call".
Calling a recently used
number
Press Telephone to display the main
page.
Or
Press and hold
the steering mounted button.
Press "Recent calls".
Select the desired contact from the displayed list.
It is always possible to make a call
directly from the telephone; as a safety
measure, first park the vehicle.
Setting the ringtone
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Ring volume " to display the
volume bar.
Press the arrows or move the slider to set the ring volume.
Settings
Configuring profiles
Press Settings to display the main page.
Press "Profiles".
Select "Profile 1", "Profile 2", "Profile 3” or
"Common profile ".
Press this button to enter a name for the profile using the virtual keypad.Press "OK" to save.
Press the back arrow to confirm.
Press this button to activate the profile.
Press the back arrow again to confirm.
Press this button to reset the selected profile.
Adjusting the brightness
Press Settings to display the main page.
Press Brightness.
Move the slider to adjust the brightness of the screen and/or the instrument panel
(depending on version).
Press in the shaded area to confirm.
Modifying system settings
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "System configuration".
Press the "Units" tab to change the units of
distance, fuel consumption and temperature.
Press the "Factory settings" tab to restore the
initial settings.
Returning the system to factory settings
activates the English language by default
(depending on version).

187
CITROËN Connect Radio
11Press the "System info" tab to display the
versions of the various modules installed in the
system.
Press the "Privacy" tab,
or
Press Settings to display the main page.
Press "Privacy" to activate or deactivate
the private data mode.
Activate or deactivate:
– "No sharing (data, vehicle position) ".– "Only data sharing”– "Data and vehicle position sharing "Press the back arrow to confirm.
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Screen configuration ".
Press "Brightness".
Move the slider to adjust the brightness of the screen and/or the instrument panel
(depending on version).
Press the back arrow to confirm.
Press "Animation".
Activate or deactivate: “Automatic
scrolling ”.
Select "Animated transitions".
Press the back arrow to confirm.
Selecting the language
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Select "Language" to change the
language.
Press the back arrow to confirm.
Setting the time
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Date and time".
Select "Time".
Press this button to set the time using the virtual keypad.
Press "OK" to save the time.
Press this button to set the time zone.
Select the display format for the time
(12h/24h).
Activate or deactivate summer time (+1 hour).
Activate or deactivate GPS synchronisation (UTC).
Press the back arrow to save the settings.
The system may not automatically manage the change between winter and
summer time (depending on the country of
sale).
Setting the date
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Date and time".
Select "Date".
Press this button to set the date.
Press the back arrow to save the date.
Select the display format for the date.
Press the back arrow again to confirm.
Time and date setting is only available if "GPS Synchronisation:" is deactivated.

188
CITROËN Connect Radio
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
► Activate the "RDS" function in the upper bar to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
► Have the aerial checked by a dealer .I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
► Delete the files supplied with the memory stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly.
The audio system is unable to process certain
types of character.
► Use standard characters to name tracks and folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen. The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".
The Bluetooth telephone is not compatible with
the system.
► Check the compatibility of the telephone on the Brand's website (services).
Android Auto and CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
► Use genuine USB cables to ensure compatibility.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
► Increase the volume of the audio system, to maximum if required, and increase the volume of
the telephone if necessary.
Ambient noise affects the quality of the
telephone call.
► Reduce ambient noise (close windows, reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order.
Some telephones offer display options. Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
► Modify the treble and bass or ambience settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
► Modify the balance setting or the distribution setting to obtain the desired sound quality.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
► Check that the sound settings are appropriate to the sources listened to. Adjust the sound
functions to the middle position.