DODGE DURANGO 2009 2.G Owners Manual

120,000 Miles (200,000 km) or 120 Months Maintenance Service Schedule
❏Change the engine oil and engine oil filter.
❏Rotate tires.
❏Replace the engine air cleaner filter.
❏Replace the ignition cables (3.7L Engine).
❏Replace the top row of spark plugs (4.7L Engine). **
❏Replace the spark plugs (3.7L and 5.7L Engine).
❏Inspect the brake linings; replace if necessary.
❏Inspect the CV joints.
❏Inspect the transfer case fluid.
❏Inspect exhaust system.
❏Inspect the front suspension, tie rod ends and boot seals; replace if necessary.
❏Change the transfer case fluid if using your vehicle for any of the following: police, taxi, fleet, off-road or frequent trailer towing.
❏Change the automatic transmission fluid and filter.
❏Replace accessory drive belt(s).
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 459
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126,000 Miles (210,000 km) or
126 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏Inspect the front and rear axle fluid;
change if using your vehicle for police,
taxi, fleet, off-road or frequent trailer
towing.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
132,000 Miles (220,000 km) or
132 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏If using your vehicle for any of the
following: Dusty or off-road conditions.
Inspect the engine air cleaner filter;
replace if necessary.
❏Inspect the brake linings; replace if
necessary.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
138,000 Miles (230,000 km) or
138 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
460 MAINTENANCE SCHEDULES
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144,000 Miles (240,000 km) or 144 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏Rotate tires.
❏If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏Inspect the brake linings; replace if necessary.
❏Inspect the front suspension, tie rod ends and boot seals; replace if necessary.
❏Inspect the front and rear axle fluid; change if using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing.
❏Inspect the CV joints.
❏Inspect exhaust system.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
150,000 Miles (250,000 km) or
150 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏Rotate tires.
❏Replace the engine air cleaner filter.
❏Replace the top row of spark plugs
(4.7L Engine). **
❏Replace the spark plugs (3.7L and
5.7L Engine).
❏Inspect the transfer case fluid.
Odometer Reading Date
Repair Order # Dealer Code
Signature Authorized Chrysler Dealer
MAINTENANCE SCHEDULES 461
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† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
462 MAINTENANCE SCHEDULES
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle.............................. 465
▫Prepare For The Appointment........... 465
▫Prepare A List...................... 465
▫Be Reasonable With Requests............ 465
If You Need Assistance................. 465
▫Chrysler LLC Customer Center.......... 466
▫Chrysler Canada Inc. Customer Center..... 466
▫In Mexico Contact.................... 466▫Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)............ 467
▫Service Contract..................... 467
Warranty Information (U.S. Vehicles Only).... 468
MOPARParts....................... 468
Reporting Safety Defects................ 468
▫In The 50 United States And Washington,
D.C............................... 468
▫In Canada......................... 469
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Publication Order Forms................ 469
Department Of Transportation Uniform Tire
Quality Grades........................ 470
▫Treadwear......................... 471▫Traction Grades..................... 471
▫Temperature Grades.................. 471
464 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know you and the vehicle best,
and are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealers
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 465
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This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
466 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
IF YOU NEED CONSUMER ASSISTANCE 467
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the ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of Chrysler Motors LLC warranties applicable
to this vehicle.
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from an authorized dealer. They will help keep
the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
468 IF YOU NEED CONSUMER ASSISTANCE