DODGE JOURNEY 2020 Owners Manual

MULTIMEDIA 379
Natural Speech

Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I would
like to.”

The system handles multiple inputs in the same
ph

rase or sentence such as “make a phone
call” and “to Kelly Smith.” For multiple inputs in
the same phrase or sentence, the system
identifies the topic or context and provides the
associated follow-up prompt such as “Who do
you want to call?” in the case where a phone
call was requested but the specific name was
not recognized.
The system utilizes continuous dialog; when the
s y

stem requires more information from the user
it will ask a question to which the user can
respond without pressing the Uconnect Voice
Command button.
UCONNECT VOICE COMMANDS
The Uconnect Voice Command system
understands two types of commands. Universal
commands are available at all times. Local
commands are available if the supported radio
mode is active.
Start a dialogue by pushing the Uconnect Voice
Co

mmand button.
Changing The Volume

1. Start a dialogue by pushing the Voice
Command button.

2. S ay a command (e.g., “Help”).
3
. U se the ON/OFF VOLUME rotary knob to
a
djust the volume to a comfortable level
while the Voice Command system is
speaking. Please note the volume setting
for Voice Command is different than the
audio system.
Starting Voice Recognition (VR) Session In
Radio/Player Modes
In this mode, you can say a command.
NOTE:
The commands can be said on any screen when
a

call is not active after pushing the Uconnect
Voice Command button.
Source
To switch to the audio source, say “Change
source to Disc” for example. This command can
be given in any mode or screen:
“Track” (#) (to change the track)
9

380
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you to
be happy with our products and services.

Warranty service must be done by an
au

thorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an
a
u

thorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
c u

stomer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

CUSTOMER ASSISTANCE 381
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
38

7-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.

Any hearing or speech impaired customer,
who has access to a TDD or a conventional
t e

letypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that
r e

quire assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
m a

nufacturer's service contracts. If you
purchased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
The manufacturer will not stand behind any
s e

rvice contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
10

382 CUSTOMER ASSISTANCE
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
i n

vestment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be pleased
with their sincere efforts to resolve any warranty
issues or related concerns.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for
your vehicle to keep it operating at its best and
maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC. If NHTSA receives similar complaints, it
m
a

y open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.

To contact NHTSA, you may call the
Ve
hicle Safety Hotline toll free at
1-888-327-4236 (TTY: 1-800-424-9153);
or go to

http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New Jersey
Av

enue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from

http://www.safercar.gov
.

WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

CUSTOMER ASSISTANCE 383
IN CANADA

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below. Service Manuals
These comprehensive Service Manuals provide
a


complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
d i

agrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared
w
i

th the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles.
To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
I n

formation, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
10

384
INDEX
A
About Your Brakes...............................160, 256Adding Engine Coolant (Antifreeze)...............229Adding Fuel....................................................176Adding Washing Fluid....................................221Additives, Fuel...............................................258Adjust
Down...........................................................30Forward.......................................................30Rearward.....................................................30Up................................................................30Air Bag...........................................................131Air Bag Operation......................................133Air Bag Warning Light................................131Driver Knee Air Bag...................................133Enhanced Accident Response.........137, 215Event Data Recorder (EDR).......................215If Deployment Occurs................................136Knee Impact Bolsters................................133Maintaining Your Air Bag System..............138Maintenance.............................................138Side Air Bags.............................................134Transporting Pets......................................154Air Bag Light...............................100, 131, 155Air Cleaner, Engine (Engine Air Cleaner
Filter).............................................................224
Air Conditioner Maintenance........................224Air Conditioner Refrigerant..................224, 225Air Conditioner System.................................224Air Conditioning................................................70Rear.............................................................53Air Conditioning Filter.......................................72Air Conditioning, Operating Tips.......................71Air Filter........................................................224Air Pressure Tires.........................................................243AlarmPanic...........................................................11Security Alarm....................................18, 101Alterations/ModificationsVehicle...........................................................8Antifreeze (Engine Coolant).................229, 261Disposal...................................................230Anti-Lock Brake System (ABS)......................109Anti-Lock Warning Light................................105Assist, Hill Start.............................................114Auto Down Power Windows.............................73Automatic Climate Controls.............................58Automatic Dimming Mirror...............................37Automatic Door Locks......................................20Automatic Headlights.......................................41
Automatic Temperature Control (ATC).......58, 70Automatic Transmission.......................161, 234Adding Fluid............................233, 234, 264Fluid And Filter Change.............................234Fluid Change.............................................234Fluid Level Check......................................233Fluid Type.................................................264Special Additives......................................233Autostick.......................................................166Auxiliary Electrical Outlet (Power Outlet)..........87
B
Back-Up Lights..............................................192Battery.................................................102, 221Charging System Light..............................102Keyless Key Fob Replacement....................11Location....................................................221Belts, Seat....................................................155BluetoothPhone..................296, 297, 327, 328, 336Body Mechanism Lubrication........................226B-Pillar Location............................................239Brake Assist System.....................................110Brake Control System, Electronic..................110Brake Fluid....................................................264

385
Brake System......................................232, 256Fluid Check.....................................232, 264Master Cylinder.........................................232Parking......................................................160Warning Light............................................100Brake, Parking...............................................160Brake/Transmission Interlock.......................162Brakes...........................................................256Brightness, Interior Lights................................43Bulb Replacement.........................................189Bulbs, Light..........................................156, 189
C
Camera, Rear................................................175Capacities, Fluid............................................261Caps, FillerOil (Engine)......................................220, 223Power Steering..........................................168Radiator (Coolant Pressure)......................230Car Washes...................................................253Carbon Monoxide Warning..................154, 260CargoVehicle Loading..................................78, 177Cargo Area Cover.............................................78Cargo Compartment........................................78Luggage Carrier...........................................91Cargo Load Floor.............................................78Cargo Management System............................78Rollaway Tonneau Cover.............................78
Tri-Fold Load Floor.......................................78
Cargo Tie-Downs..............................................79Cellular Phone..............................................376Certification Label.........................................177Chains, Tire...................................................250Changing A Flat Tire......................................234Chart, Tire Sizing...........................................236Check Engine Light (Malfunction Indicator
Light).............................................................108Checking Your Vehicle For Safety.................154Checks, Safety..............................................154Child Restraint..............................................139Child Restraints Booster Seats...........................................142Child Seat Installation..............................151How To Stow An unused ALR Seat Belt....148Infant And Child Restraints.......................141Locating The LATCH Anchorages..............146Lower Anchors And Tethers For Children..144Older Children And Child Restraints.........141Seating Positions......................................143Using The Top Tether Anchorage..............153Clean Air Gasoline.........................................258CleaningWheels.....................................................249Climate Control................................................47Automatic....................................................58Manual........................................................47Rear......................................................53, 64Coin Holder......................................................85
Cold Weather Operation...............................159
Compact Spare Tire......................................247ConsoleFloor............................................................85Contract, Service...........................................381Cooling Pressure Cap (Radiator Cap)............230Cooling System.............................................228Adding Coolant (Antifreeze)......................229Coolant Level...................................228, 231Cooling Capacity.......................................261Disposal Of Used Coolant.........................230Drain, Flush, And Refill.............................229Inspection.................................................231Points To Remember................................231Pressure Cap............................................230Selection Of Coolant
(Antifreeze).........................229, 261, 262Corrosion Protection.....................................252Cruise Light...................................................106Cupholders.............................................86, 255Customer Assistance....................................380Customer Programmable Features...............266Cybersecurity................................................265
D
Daytime Brightness, Interior Lights..................43Daytime Running Lights...................................41Dealer Service...............................................222Defroster, Windshield...................................155Delay (Intermittent) Wipers..............................45
Diagnostic System, Onboard.........................107
11

386
Dimmer Switch
Headlight..............................................40, 41DipsticksAutomatic Transmission............................233Oil (Engine)................................................221Power Steering..........................................168Disabled Vehicle Towing................................212DisposalAntifreeze (Engine Coolant).......................230Door Ajar........................................................103Door Ajar Light...............................................103Door LocksAutomatic....................................................20Doors...............................................................19Driver’s Seat Back Tilt.....................................25DrivingThrough Flowing, Rising, Or Shallow
Standing Water
.....................................187DVD Player (Video Entertainment System)....365
E
Electric Brake Control System Anti-Lock Brake System
.............................109Electronic Roll Mitigation...........................115Electric Remote Mirrors...................................38Electronic Brake Control System...................110Electronic Stability Control (ESC)...................111Electronic Throttle Control Warning Light......102
Emergency, In Case OfFreeing Vehicle When Stuck.....................211Hazard Warning Flasher...........................189Jacking............................................199, 234Jump Starting...........................................206Towing......................................................212Emission Control System Maintenance........108Engine...........................................................220Air Cleaner................................................224Block Heater.............................................159Break-In Recommendations.....................160Checking Oil Level....................................221Compartment...........................................220Coolant (Antifreeze).........................228, 262Cooling.....................................................228Exhaust Gas Caution.......................154, 260Fails To Start............................................159Flooded, Starting......................................159Fuel Requirements...................................257Jump Starting...........................................206Oil...........................................223, 261, 262Oil Filler Cap....................................220, 223Oil Filter....................................................224Oil Reset......................................................96Oil Selection....................................223, 261Oil Synthetic.............................................223Overheating..............................................209Starting............................................157, 158Engine Oil Viscosity.......................................223
Enhanced Accident Response
Feature................................................137, 215Ethanol..........................................................258Exhaust Gas Cautions..........................154, 260Exhaust System...................................154, 227Exterior Lights........................................40, 156
F
Filters Air Cleaner
................................................224Air Conditioning...........................................72Engine Oil........................................224, 262Engine Oil Disposal...................................224Flashers........................................................189Hazard Warning........................................189Turn Signals..............................42, 106, 156Flash-To-Pass...................................................41Flooded Engine Starting................................159Floor Console...................................................85Fluid Capacities............................................261Fluid Leaks....................................................156Fluid Level ChecksAutomatic Transmission...........................233Brake...............................................232, 264Cooling System.........................................228Engine Oil.................................................221Power Steering................................168, 264Fluid, Brake...................................................264Fluids And Lubricants....................................262
Fog Lights..............................................42, 192

387
Fog Lights, Service.........................................192Fold-Flat Seats.................................................25Folding Rear Seats...................................26, 29Four-Way Hazard Flasher...............................189Freeing A Stuck Vehicle.................................211Fuel...............................................................257Additives...................................................258Clean Air....................................................258Ethanol......................................................258Gasoline....................................................257Materials Added........................................258Methanol...................................................258Octane Rating.................................257, 262Requirements...........................................257Specifications............................................262Tank Capacity............................................261Fueling...........................................................176Fuses.............................................................193
G
Garage Door Opener (HomeLink)....................80Gasoline, Clean Air........................................258Gasoline, Reformulated.................................258Gear Ranges..................................................163Gear Selector Override..................................210Glass Cleaning...............................................255Gross Axle Weight Rating.....................178, 179Gross Vehicle Weight Rating..........................178GVWR............................................................178
H
HazardDriving Through Flowing, Rising, Or Shallow St
anding Water....................................187Hazard Warning Flashers..............................189Head Restraints...............................................32HeadlightsAutomatic....................................................41Bulb Replacement....................................191Cleaning...................................................253Delay...........................................................41High Beam................................................191High Beam/Low Beam Select Switch..........41Lights On Reminder.....................................42On With Wipers............................................41Passing........................................................41Switch..........................................................40Time Delay...................................................41Heated Mirrors.................................................39Heated Seats...................................................31Heater, Engine Block....................................159
High Beam/Low Beam Select (Dimmer) Switch......41
Hill Start Assist..............................................114HitchesTrailer Towing...........................................180Holder, Coin.....................................................85Holder, Cup......................................................86HomeLink (Garage Door Opener).....................80Hood Prop........................................................76
Hood Release..................................................76
I
Ignition.............................................................12Switch..........................................................12Immobilizer (Sentry Key)..................................16Inside Rearview Mirror..............................36, 37Instrument Cluster...........................................94Descriptions..............................................106Display..................................................95, 96Engine Oil Reset..........................................96Instrument Panel Lens Cleaning...................254Interior Appearance Care..............................254Interior Fuses................................................193Interior Lights...................................................43Intermittent Wipers (Delay Wipers)..................45Introduction.......................................................7InverterPower...........................................................89iPod/USB/MP3 Control.................................364
J
Jack Location................................................199Jack Operation.....................................201, 234Jacking Instructions......................................201Jump Starting................................................206
11

388
K
Key Fob
Panic Alarm
.................................................11Programming Additional Key Fobs.......12, 17Key Fob Battery Service (Remote Keyless
Entry)...............................................................11Key Fob Programming (Remote Keyless
Entry)...............................................................12Key-In Reminder..............................................14Keyless Enter-N-Go.................................21, 158Passive Entry...............................................21Passive Entry Programming.........................21Keys...................................................................9Replacement...............................................17Sentry (Immobilizer)....................................16
L
Lane Change And Turn Signals........................42Lane Change Assist.........................................42Lap/Shoulder Belts.......................................122Latches..........................................................156Hood...........................................................76Lead Free Gasoline........................................257Leaks, Fluid...................................................156Life Of Tires...................................................245Liftgate............................................................77Liftgate Window Wiper/Washer.......................46Light Bulbs...........................................156, 189
Lights......................................................43, 156Air Bag....................................100, 131, 155Automatic Headlights..................................41Back-Up....................................................192Brake Assist Warning...............................113Brake Warning..........................................100Bulb Replacement....................................189Cruise.......................................................106Daytime Running.........................................41Dimmer Switch, Headlight...........................41Exterior...............................................40, 156Fog.....................................................42, 192Hazard Warning Flasher...........................189Headlight Switch..........................................40Headlights..........................................40, 191Headlights On With Wipers..........................41High Beam..........................................41, 191High Beam/Low Beam Select......................41Instrument Cluster.......................................40Intensity Control..........................................43Interior.........................................................43License.....................................................192Lights On Reminder.....................................42Malfunction Indicator (Check Engine).......103Parade Mode (Daytime Brightness).............43Park.................................................106, 191Passing........................................................41Rear Servicing..........................................192
Rear Tail Lamps........................................192Seat Belt Reminder..................................100Security Alarm..........................................101Service......................................................189Side Marker..............................................191Tire Pressure Monitoring (TPMS)..............116Traction Control........................................113Turn Signals.....40, 42, 106, 156, 191, 192Vanity Mirror................................................40Warning Instrument Cluster
Descriptions................................101, 106Load Floor, Cargo.............................................78Load Shed Battery Saver Mode........................99Load Shed Battery Saver On............................99Load Shed Electrical Load Reduction..............99Load Shed Intelligent Battery Sensor...............99Loading Vehicle....................................177, 178Capacities.................................................178Tires..........................................................239Locks Auto Unlock.................................................20Automatic Door............................................20Child Protection...........................................23Power Door..................................................20Low Tire Pressure System.............................116Lubrication, Body..........................................226Lug Nuts/Bolts..............................................257Luggage Carrier................................................91