ESP FIAT 500 ABARTH 2013 2.G Warranty Booklet

C. Covered Services:Flat Tire Service
If you are inconvenienced by a flat
tire, we will dispatch a service provider to use your
Abarth’s TIREFIT KIT to seal small punctures up to 1/4
in the tire tread or your vehicle’s temporary spare as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Out of Gas/Fuel Delivery Drivers can’t always count on
a gas station being nearby - especially when traveling
away from home. Just call 1-888-242-6342, and we will
dispatch a service provider to deliver a small amount of
fuel (maximum 2 gallons) to get you to a nearby station.
Battery Jump Assistance No time is a good time for a
dead battery, but with Roadside Assistance, you don’t
have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump
anytime, day or night. Lockout Service
Whether the keys are locked in your
Abarth or frozen locks are keeping you from getting on
your way, help is just a phone call away at 1-888-242-
6342. This service is limited to providing access to the
vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and confi- dence. If your Abarth becomes disabled as a result of a
mechanical breakdown, Roadside Assistance will dis-
patch towing service to transport your vehicle to the
closest authorized FIAT repair facility.
D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
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occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:Chrysler Towing AssistanceP.O. Box 9145
Medford, MA 02155
Attention: Claims Department6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your Abarth has failed an emissions test described in
5.2:
 Take it to an authorized FIAT repair facility as soon as
possible.
 Give the service representative the printout showing
that your Abarth failed the test.
HOW TO GET WARRANTY SERVICE 24

7. How to Deal with Warranty
Problems
7.1 Steps to Take A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT repair facility depart-
ments. That’s why you should always talk to your
authorized FIAT repair facility service manager or deal-
er’s sales manager first. But if you’re not satisfied with
your dealer’s or authorized FIAT repair facility response
to your problem, Chrysler Group LLC (Chrysler)
recommends that you do the following: Step 1:
Discuss your problem with the owner or general manager
of the dealership or authorized FIAT repair facility.
Step 2:
If your dealership or authorized FIAT repair facility still can’t resolve the problem, contact the FIAT Customer
Assistance Center. You’ll find the address in section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
HOW TO DEAL WITH WARRANTY PROBLEMS 26

repair(s) and mileage at the time, 6) Current mileage, and
7) A description of the action you expect to resolve your
concern.Upon receipt of your request:
 The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
 When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
 While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler will ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
 If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
 If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
 NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS 28

9. Maintenance
9.1 General InformationIt’s your responsibility to properly maintain and operate
your new Abarth vehicle. Follow the instructions con-
tained in the General and Scheduled Maintenance Ser-
vice guidelines in your Owner’s Manual. Regular, sched-
uled maintenance is essential to trouble- free operation.
If there is a dispute between you and Chrysler Group
LLC (Chrysler) concerning your maintenance of
Abarth vehicle, Chrysler will require you to provide
proof that your vehicle was properly maintained. For your convenience, Chrysler has prepared a Main-
tenance Log which is included in your Owner’s Manual.
You should use this Maintenance Log to keep track of
scheduled maintenance, either by routinely having the
repairs entered in your Maintenance Log, or by keeping
receipts or other documentation of work you’ve had
done on your Abarth in your Maintenance Log.
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