steering FORD C MAX ENERGI 2016 Service Manual

•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
Vehicle Health Report (IfEquipped, United States Only)
WARNING
Always follow scheduledmaintenance instructions, regularlyinspect your vehicle, and seek repairfor any damage or problem you suspect.Vehicle Health Report supplements, butcannot replace, normal maintenance andvehicle inspection. Vehicle Health Reportonly monitors certain systemselectronically monitored by your vehicleand will not monitor or report the statusof any other system, (such as brake liningwear). Failure to perform scheduledmaintenance and regularly inspect yourvehicle may result in vehicle damage andserious injury.
Note:This feature is only available in theUnited States.
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SYNC™

Disconnecting from SYNC Services
To disconnect from SYNC services, say:
Action and DescriptionVoice command
From the SYNC Services main menu, or press and hold thephone button on the steering wheel.Goodbye
SYNC Services quick tips
SYNC Services quick tips
You can personalize your Services feature to provide quickeraccess to your most used or favorite information. You cansave address points, for example work or home. You can alsosave favorite information like sports teams or a newscategory. You can learn more about personalization by loggingonto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time while connected to SYNCServices to interrupt a voice prompt or an audio clip and sayyour voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabledcellular phone number, not your VIN (Vehicle IdentificationNumber). You can pair and connect your phone to any vehicleequipped with SYNC Services and continue enjoying yourpersonalized services.
Portable
You can even access your account outside your vehicle. Justuse the number on your phone's call history. Traffic andDirections features do not function properly but informationservices and the 411 connect and text message features areavailable.
SYNC™ APPLINK™
SYNC Mobile Apps
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port in order to start theapplication.
Note:The AppLink feature is not availableif your vehicle is equipped with the MyFordTouch system.
Note:Depending on your display type, youcan access AppLink from the media menu,the phone menu, or by using voicecommands. Once an app is running throughAppLink, you can control main features ofthe app through voice commands andsteering wheel controls.
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SYNC™

Check Every 12 Months (C-MAX EnergiPlug-in Hybrid Only)
Inspect the engine oil filter for signs ofdamage such as rust, paint blistering,scratches or dents. If any of theseconditions are present, replace the filter.See Normal Scheduled Maintenance(page 352).
Multi-point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
Multi-point inspection
Hazard warning system operationAccessory drive belt(s)
Horn operationBattery performance
Radiator, cooler, heater and A/C hosesEngine air filter
Suspension components for leaks ordamageExhaust system
Steering and linkageExterior lamps operation
Tires for wear and proper pressure**Fluid levels*; fill if necessary
Windshield for cracks, chips or pitsFor oil and fluid leaks
Washer spray and wiper operationHalf-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer**If your vehicle is equipped with a temporary mobility kit, check the tire sealant expirationUse By date on the canister. Replace as needed.
Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensiveway to perform a thorough inspection ofyour vehicle. Your checklist gives youimmediate feedback on the overallcondition of your vehicle.
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Scheduled Maintenance

At every oil change interval as indicated by the information display.1, 2
Inspect engine cooling system and motor/electronics cooling system strength andhoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20000 miles (32000 kilometers) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. SeeEngine Oil Check (page 222).
Other maintenance items*
Replace cabin air filter.Every 20000 miles (32000km)
Replace engine air filter.Every 30000 miles (48000km)
Change engine coolant and motor/electronics coolant.**At 100000 miles (160000km)
Replace spark plugs.Every 100000 miles(160000 km)
Change automatic transmission fluid.Every 150000 miles(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of the lastengine oil and filter change. Do not exceed the designated distance for the interval.** Initial replacement at six years or 100000 miles (160000 kilometers), then every threeyears or 50000 miles (80000 kilometers).
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Scheduled Maintenance

A
A/CSee: Climate Control.........................................108About This Manual...........................................7ABSSee: Brakes...........................................................164ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................165Accessories....................................................344Exterior style........................................................344Interior style.........................................................344Lifestyle.................................................................344Peace of mind.....................................................344AccessoriesSee: Replacement PartsRecommendation.............................................11Active Park Assist..........................................172Automatic Steering into ParkingSpace..................................................................173Deactivating the Park Assist Feature..........174Troubleshooting the System..........................174Using Active Park Assist...................................172Adjusting the Headlamps..........................231Horizontal Aim Adjustment...........................232Vertical Aim Adjustment..................................231Adjusting the Steering Wheel....................67Airbag Disposal...............................................43Air ConditioningSee: Climate Control.........................................108Air FilterSee: Changing the Engine Air Filter.............238AlarmSee: Anti-Theft Alarm........................................66Ambient Lighting............................................79Anti-Theft Alarm............................................66Arming the Alarm................................................66Disarming the Alarm...........................................66Appendices....................................................366Audible Warnings and Indicators.............92Automatic Transmission WarningChime...................................................................92Engine On Warning Chime................................92Headlamps On Warning Chime......................92Key in Ignition Warning Chime........................92Keyless Warning Alert ........................................92Parking Brake On Warning Chime..................92
Audio Control...................................................67Seek, Next or Previous.......................................68Audio System................................................283General Information.........................................283Audio Unit - Vehicles With: AM/FM/CD/SYNC.............................................................284Audio Unit - Vehicles With: PremiumAM/FM/CD.................................................286Audio Unit - Vehicles With: Sony AM/FM/CD..........................................................288Menu Structure..................................................289Autolamps.........................................................75Windshield Wiper ActivatedHeadlamps.........................................................75Automatic Climate Control......................108Temperature Control........................................109Automatic Engine Shutdown...................133Automatic Transmission.............................161Automatic Transmission...................................161Brake-Shift Interlock.........................................162If Your Vehicle Gets Stuck In Mud orSnow..................................................................163Automatic Transmission FluidCheck.............................................................227Autowipers........................................................70Auxiliary Power Points................................126110 Volt AC Power Point...................................12612 Volt DC Power Point.....................................126Locations...............................................................126
B
BatterySee: Changing the 12V Battery.....................228Bonnet LockSee: Opening and Closing the Hood...........218Booster Seats..................................................22Types of Booster Seats......................................23Brake Fluid Check.........................................227Brakes...............................................................164General Information..........................................164Breaking-In......................................................192Bulb Specification Chart...........................237
C
Cabin Air Filter..................................................111California Proposition 65..............................11
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Index

Information Messages.................................101AdvanceTrac®.....................................................102Alarm.......................................................................102Battery and Charging System (HighVoltage)............................................................102Doors.......................................................................103Fuel..........................................................................103Hill Start Assist....................................................103Keys and Intelligent Access............................104Maintenance........................................................105MyKey.....................................................................105Park Aid..................................................................106Park Brake.............................................................106Power Steering....................................................107Remote Start........................................................107Tire Pressure Monitoring System..................107Transmission........................................................107Installing Child Restraints............................16Child Seats...............................................................16Using Lap and Shoulder Belts..........................17Using Lower Anchors and Tethers forCHildren (LATCH)............................................19Using Tether Straps..............................................21Instrument Cluster........................................85Instrument Lighting Dimmer......................76Vehicles With Front Fog Lamps......................76Vehicles Without Front Fog Lamps...............76Interior Lamps.................................................78Front Interior Lamp..............................................78Front Interior Lamp - With PanoramaRoof......................................................................78Rear Interior Lamp...............................................79Interior Mirror...................................................83Auto-Dimming Mirror..........................................83Introduction.........................................................7
J
Jump Starting the Vehicle.........................197Connecting the Jumper Cables.....................197Jump Starting......................................................198Preparing Your Vehicle......................................197Removing the Jumper Cables........................198
K
Keyless Starting............................................129Ignition Modes.....................................................130
Keys and Remote Controls.........................44
L
Lighting Control...............................................74Headlamp Flasher................................................75High Beams.............................................................74Lighting...............................................................74General Information............................................74Load Carrying.................................................182Load Limit.......................................................183Vehicle Loading - with and without aTrailer..................................................................183Locking and Unlocking.................................56Activating Intelligent Access ...........................57Autolock..................................................................59Battery Saver.........................................................60Illuminated Entry..................................................59Illuminated Exit.....................................................59Mechanical Key.....................................................57Opening a Rear Door from Inside...................57Power Door Locks................................................56Remote Control....................................................56Smart Unlocks For Integrated KeyheadTransmitter........................................................58Smart Unlocks For Intelligent Access Keys................................................................................58Locks...................................................................56Luggage Covers.............................................182Removing the Shade.........................................182
M
Maintenance..................................................218General Information..........................................218Manual Liftgate..............................................60Closing the Liftgate..............................................61Opening the Liftgate..........................................60Manual Seats..................................................115Adjusting the Height of the Driver'sSeat......................................................................116Lumbar Adjustment (If Equipped)................117Moving the Seat Backward andForward..............................................................116Recline Adjustment............................................116Media Hub......................................................296Message CenterSee: Information Displays.................................93
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Index

MirrorsSee: Heated Windows and Mirrors.................111See: Windows and Mirrors...............................80Mobile Communications Equipment.......12Motorcraft Parts............................................277MyKey Troubleshooting...............................54MyKey™..............................................................51Principle of Operation..........................................51
N
Normal Scheduled Maintenance...........352Intelligent Oil-Life Monitor™.........................352Normal Maintenance Intervals.....................352
O
Oil CheckSee: Engine Oil Check.......................................222Opening and Closing the Hood...............218Closing the Hood................................................219Opening the Hood..............................................218Ordering Additional Owner'sLiterature.....................................................206Obtaining a French Owner’s Manual..........207Overhead Console........................................128
P
Parking Aids....................................................170Principle of Operation.......................................170Parking Brake.................................................165Passive Anti-Theft System.........................65SecuriLock®...........................................................65PATSSee: Passive Anti-Theft System.....................65Perchlorate.........................................................11Personal Safety System™..........................34How Does the Personal Safety SystemWork?..................................................................34Plug-In Hybrid Vehicle Operation...........137ECO Cruise............................................................139EV Modes...............................................................137Fuel Freshness.....................................................139Low Engine Use...................................................139Plug-in Power Mode and HybridMode...................................................................137Post-Crash Alert System...........................201
Power Door LocksSee: Locking and Unlocking.............................56Power Liftgate..................................................61Hands-Free Feature............................................63Obstacle Detection.............................................63Opening and Closing the Liftgate...................61Setting the Liftgate Open Height...................63Stopping the Liftgate Movement...................62Power Seats.....................................................117Power Lumbar......................................................119Power Steering Fluid Check.....................227Power Windows.............................................80Accessory Delay.....................................................81Bounce-Back.........................................................80One-Touch Down................................................80One-Touch Up......................................................80Window Lock.........................................................80Protecting the Environment........................14
R
Rear Parking Aid............................................170Rear Seat Armrest........................................120Rear Seats........................................................119Folding the Seatback ........................................119Unfolding the Seatback....................................119Rear Under Floor Storage..........................182Rear View Camera........................................176Using the Rear View Camera System.........176Rear View CameraSee: Rear View Camera....................................176Rear Window Wiper and Washers...........72Rear Window Washer.........................................73Rear Window Wiper.............................................72Refueling..........................................................146Easy Fuel™ Capless Fuel System................146Easy Fuel™ Capless System - EnergiVehicles Only...................................................147Remote Control..............................................44Car Finder................................................................48Integrated Keyhead Transmitters .................44Intelligent Access Key.........................................45Remote Start (If Equipped).............................48Replacing the Battery.........................................46Sounding a Panic Alarm....................................48Remote Start....................................................111Automatic Settings.............................................112Removing a Headlamp..............................232
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Index

Repairing Minor Paint Damage..............245Replacement PartsRecommendation.........................................11Collision Repairs.....................................................11Scheduled Maintenance and MechanicalRepairs...................................................................11Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl............................................................50Reporting Safety Defects (CanadaOnly)..............................................................207Reporting Safety Defects (U.S.Only)..............................................................207Roadside Assistance...................................195Vehicles Sold in Canada: Getting RoadsideAssistance........................................................195Vehicles Sold in Canada: RoadsideAssistance Program Coverage.................196Vehicles Sold in Canada: Using RoadsideAssistance........................................................196Vehicles Sold in the United States: GettingRoadside Assistance....................................195Vehicles Sold in the United States: UsingRoadside Assistance....................................195Roadside Emergencies...............................195Running-InSee: Breaking-In..................................................192Running Out of Fuel.....................................145Adding Fuel From a Portable FuelContainer..........................................................145Filling a Portable Fuel Container..................145
S
Safety Canopy™............................................40Safety Precautions.......................................143Satellite Radio..............................................294Satellite Radio Electronic Serial Number(ESN)................................................................295Satellite Radio Reception Factors..............294SIRIUS® Satellite Radio Service.................294Troubleshooting.................................................295Scheduled Maintenance Record...........356Scheduled Maintenance..........................348Seatbelt Height Adjustment.....................30Seatbelt Reminder..........................................31Belt-Minder™.........................................................31
Seatbelts............................................................27Principle of Operation.........................................27Seatbelt Warning Lamp and IndicatorChime................................................................31Conditions of operation......................................31Seats...................................................................113Security..............................................................65Side Airbags.....................................................39Sitting in the Correct Position...................113Snow ChainsSee: Using Snow Chains.................................270Special Notices................................................12New Vehicle Limited Warranty.........................12On-board Diagnostics (OBD-II).......................12Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance..............................................354Exceptions............................................................355Speed ControlSee: Cruise Control.............................................179Stability Control............................................168Principle of Operation......................................168Starter SwitchSee: Ignition Switch...........................................129Starting a Gasoline Engine.......................130Guarding Against Exhaust Fumes................132Important Ventilating Information...............132Switching Off the Vehicle When It IsMoving................................................................132Switching Off the Vehicle When It IsStationary..........................................................131Vehicles with an Ignition Key.........................130Vehicles with Keyless Start............................130Starting and Stopping the Engine..........129General Information..........................................129Steering.............................................................181Electric Power Steering.....................................181Steering Wheel................................................67Storage Compartments.............................128Sun Shades......................................................84Bounce-Back.........................................................84Opening and Closing the Sun Shade...........84Sun Shade Relearning.......................................84Sun Visors.........................................................83Illuminated Vanity Mirror...................................83Supplementary Restraints System.........35Principle of Operation.........................................35Symbols Glossary.............................................7
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Index