maintenance schedule FORD C MAX HYBRID 2013 2.G Owners Manual

Vehicle Care 310
Cleaning products.....................................310
Cleaning the exterior..................................310
Waxing.............................................311
Repairing minor paint damage............................312
Cleaning the engine...................................312
Cleaning the windows and wiper blades.....................313
Cleaning the interior...................................313
Cleaning the instrument panel and instrument cluster lens.......314
Cleaning leather seats..................................315
Cleaning the alloy wheels...............................316
Wheels and Tires 321
Tire care...........................................321
Tire Pressure Monitoring System (TPMS)...................336
Temporary mobility kit.................................340
Technical specifications.................................349
Wheel lug nut torque..................................349
Capacities and Specifications 350
Engine specifications..................................350
Part numbers........................................354
Vehicle identification number............................355
Vehicle certification label...............................356
Transmission code designation............................356
Accessories 357
Accessories.........................................357
Ford Extended Service Plan 359
Scheduled Maintenance 362
Normal scheduled maintenance and log.....................368
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REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking
for the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle
provides years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this owner’s manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
Collision Repairs
We hope that you never experience a collision, but accidents do
happen. Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development, we validate that these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused
to your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, see the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered
by your vehicle’s New Vehicle Limited Warranty, see the warranty
information that is provided to you along with your owner’s manual.
Introduction15
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HEATED WINDOWS AND MIRRORS (IF EQUIPPED)
Heated Rear Window
Note:The vehicle must be running to use this feature.
Press the control to clear the rear window of thin ice and fog. Press the
control again within 15 minutes to switch it off. It turns off automatically
after approximately 15 minutes, or when you switch the ignition off.
Do not use razor blades or other sharp objects to clean the inside
of the rear window or to remove decals from the inside of the
rear window. This may cause damage to the heated grid lines.
Your warranty does not cover this damage.
Heated Exterior Mirror (If Equipped)
Note:Do not remove ice from the mirrors with a scraper or attempt to
readjust the mirror glass that has frozen in place. These actions could
cause damage to the glass and mirrors.
Note:Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
Both mirrors heat to remove ice, mist and fog when you turn the rear
window defroster on.
CABIN AIR FILTER
Note:Make sure you have a cabin air filter installed at all times. This
prevents foreign objects from entering the system. Running the system
without a filter in place could result in degradation or damage to the
system.
Your cabin air filter is located under the instrument panel in the
passenger footwell area. The particulate filtration system reduces the
concentration of airborne particles such as dust, spores and pollen in
the air supplied to the interior of your vehicle. The particulate filtration
system gives you and your passengers the following benefits:
•It improves your driving comfort by reducing particle concentration.
•It improves the interior compartment cleanliness.
•It protects the climate control components from particle deposits.
Replace the filter at regular intervals. See theScheduled Maintenance
chapter.
For more information about your filter, see an authorized dealer.
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Additional Tips:
•Do not carry extra loads
•Be mindful of adding external accessories that may increase
aerodynamic drag
•Observe posted speed limits
•Perform all scheduled maintenance
•There is no need to wait for your engine to warm up. The vehicle is
ready to drive immediately after starting
EV+ Mode
Your vehicle will recognize your frequent destinations and allow for more
EV driving as you approach them. For example, when nearing your home
it should be easier to stay in electric mode. The EV indicator will display
EV+ when this mode is active. You should see this approximately
1/8 mile (200 meters) from a frequent destination.
Note:Frequent destinations are learned by your vehicle after two to
four weeks of use. These destinations can be cleared with a Lifetime
Summary reset through the Settings menu.
Note:The EV+ feature can be turned on or off through the Driver Assist
section of the Settings menu.
Frequently Asked Questions
Question Answer
What are the
series of clicks
from the cargo
area when I first
turn the key in
the ignition?The high voltage battery is electrically isolated from
the rest of the vehicle when the key is off. When
the key is turned to on, high voltage contactors
inside the battery are closed to make the electricity
available to the motor/generator and enable the
vehicle to drive. The clicks are the sound of these
contactors as they close and open during start up
and shut down.
Why does the
engine sometimes
start at key-on?The vehicle’s computer will determine if an engine
start is required at key-on. Silent key start will start
the engine if it is necessary for cabin heating,
windshield defrost, or if the outside temperature is
low. (For C-MAX Energi vehicles, engine on is not
required to operate these functions.)
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Question Answer
What is the fan
noise I hear from
the rear of my
hybrid?The fan noise comes from a fan located inside the
high voltage battery. This fan turns on when the
battery requires cooling air. The fan speed, and
associated noise level, will change according to
the amount of cooling required to maintain good
performance. Maintaining the battery temperature at
optimal conditions also prolongs the useful life of
the battery and helps to achieve better fuel
economy.
What is the
engine oil change
service interval?The engine oil should be changed every 10000 miles
(16000 km) under normal operating conditions. See
theScheduled maintenance information.
Can I put E15 or
E85 in my
vehicle, and how
will it affect my
fuel economy?Your hybrid vehicle can use E15 (15% ethanol, 85%
gasoline) fuel, but you may notice slightly reduced
fuel economy because ethanol contains less energy
per gallon than gasoline. Your hybrid vehicle is not
designed to use E85 (85% ethanol).
How long will my
high voltage
battery last?
Does it need
maintenance?The high voltage battery system is designed to last
the life of the vehicle and requires no maintenance.
Can you charge
the battery with
aplugintoan
A/C outlet?There are no provisions for charging the high
voltage battery from a power supply external to the
vehicle. (For C-MAX Energi vehicles, the vehicle can
be plugged into a 110 volt outlet with charge cord
provided.)
Can I tow the
hybrid behind my
motor home with
all four wheels
down?Yes. Your hybrid vehicle can be flat-towed without
modification. See theRecreational towingsection
in theTowingchapter for more information.
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Your vehicle is equipped with various emission control components
and a catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inScheduled Maintenance Information
performed according to the specified schedule.
The scheduled maintenance items listed inScheduled Maintenance
Informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraft® or Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
Illumination of the service engine soon indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
Do not make any unauthorized changes to your vehicle or engine.
By law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
Please consult your warranty information for complete emission warranty
information.
202Fuel and Refueling
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BREAKING-IN
You need to break in new tires for approximately 300 miles
(480 kilometers). During this time, your vehicle may exhibit some unusual
driving characteristics. The engine also needs to break in. Avoid hard
accelerations and driving too fast for the first 1000 miles. If possible,
avoid carrying heavy loads up steep grades during the break-in period.
ECONOMICAL DRIVING
Fuel economy is affected by several things such as how you drive, the
conditions you drive under and how you maintain your vehicle.
There are some things to keep in mind that may improve your fuel
economy:
•Accelerate and slow down in a smooth, moderate fashion.
•Drive at steady speeds.
•Anticipate stops; slowing down may eliminate the need to stop.
•Combine errands and minimize stop-and-go driving. (When running
errands, go to the furthest destination first and then work your way
back home.)
•Close the windows for high-speed driving.
•Drive at reasonable speeds. (Traveling at 65 miles per
hour/105 kilometers per hour uses about 15 percent less fuel than
traveling at 75 miles per hour/121 kilometers per hour).
•Keep the tires properly inflated and use only the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduled maintenance.
There are also some things you may want to avoid doing because they
reduce your fuel economy:
•Avoid sudden or hard accelerations.
•Avoid revving the engine before turning off the car.
•Avoid long idle periods.
•Do not warm up your vehicle on cold mornings.
•Reduce the use of air conditioning and heat.
•Avoid using speed control in hilly terrain.
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
Customer Assistance263
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
who are there to help you with their professional servicing expertise.
We believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we provideScheduled Maintenance
Informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer
can provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft® parts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift toP(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On
WARNING:To reduce the risk of vehicle damage or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to positionP.
2. Block the wheels.
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COOLANT
Engine Coolant and Inverter System Controller Coolant
Your vehicle is equipped with two separate cooling systems. One is for
cooling the engine and one is for cooling the inverter system controller
that is specific to the hybrid operating system. The two systems operate
similarly, with the inverter system controller cooling system generally
operating at a lower temperature and pressure.
Checking the Engine Coolant
When the engine is cold, check the concentration and level of the engine
coolant at the intervals listed in theScheduled Maintenance Information.
Note:Make sure that the level is between the MIN and MAX marks on
the engine coolant reservoir.
Note:Coolant expands when it is hot. The level may extend beyond the
MAX mark.
Note:If the level is at the MIN mark, below the MIN mark, or empty,
add prediluted coolant immediately. Refer toAdding Engine Coolantin
this chapter.
The coolant concentration should be maintained at 50%.
Note:For best results, coolant concentration should be tested with a
refractometer such as Rotunda tool ROB75240 available from your
dealer. Ford does not recommend the use of hydrometers or coolant test
strips for measuring coolant concentrations.
Note:Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Checking the Inverter System Controller Coolant
When the engine is cold, check the concentration and level of the
inverter system controller coolant at the intervals listed in theScheduled
Maintenance Information.
Note:Make sure that the level is between the MIN and MAX marks on
the inverter system controller coolant reservoir.
Note:Coolant expands when it is hot. The level may extend beyond the
MAX mark.
Note:If the level is at the MIN mark, below the MIN mark, or empty,
add prediluted coolant immediately. Refer toAdding Inverter System
Controller Coolantin this chapter.
286Maintenance
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