FORD E SERIES 2015 4.G Owners Manual

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
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Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
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AppLink issues
Issue Possible
cause(s)Possible solution(s)
AppLink Mobile
Applications:
When I select
Find New Apps,
SYNC does not
find any
applications.An AppLink
capable phone is
not connected to
SYNC.•Ensure you have a compatible
smartphone; an Android with OS
2.3 or higher or an iPhone 3GS
or newer with iOS 5.0 or higher.
•Additionally, ensure your
phone is paired and connected
to SYNC in order to find
AppLink-capable apps on your
device. iPhone users must also
connect to SYNC’s USB port
with an Apple USB cable.
My phone is
connected, but I
still cannot find
any apps.AppLink-enabled
apps are not
installed and
running on your
mobile device.•Ensure you have downloaded
and installed the latest version
of the app from your phone’s
app store. Ensure the app is
running on your phone.
•Some apps require you to
register or login on the app on
the phone before using them
with AppLink. Also, some may
have aFord SYNCsetting, so
check the app’s settings menu
on the phone.
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AppLink issues
Issue Possible
cause(s)Possible solution(s)
My phone is
connected, my
app(s) are
running, but I still
cannot find any
apps.Sometime apps
do not properly
close and re-open
their connection
to SYNC, over
ignition cycles,
for example.•Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle. On
an Android device, if apps have
anExit’ or ’Quit’ option, select
that then restart the app.
•If the app does not have that
option, you can also manually
Force Closethe app by going
to the phone’s settings menu,
selecting ’Apps.’ then finding the
particular app and choosing
’Force stop.’ Don’t forget to
restart the app afterwards, then
selectFind New Appson
SYNC.
•On an iPhone with iOS7+, to
force close an app, double tab
the home button then swipe up
on the app to close it. Tab the
home button again, then select
the app again to restart it. After
a few seconds, the app should
then appear in SYNC’s Mobile
App’s Menu.
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AppLink issues
Issue Possible
cause(s)Possible solution(s)
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.There is a
bluetooth bug on
some order
versions of the
Android OS that
may cause apps
that were found
on your previous
vehicle drive to
not be found
again if you have
not turned off
bluetooth.Reset the Bluetooth on your
phone by turning it off and then
turning Bluetooth back on. If
you are in your vehicle, SYNC
should be able to automatically
reconnect to your phone if you
press thePhonebutton.
My iPhone phone
is connected, my
app is running, I
restarted the app
but I still cannot
find it on SYNC.The USB
connection to
SYNC may need
to be reset.Unplug the USB cable from the
phone, wait a moment, and plug
the USB cable back in to the
phone. After a few seconds, the
app should appear in SYNC’s
Mobile Apps Menu. If not,
Force Closethe application
and restart it.
I have an Android
phone. I found
and started my
media app on
SYNC, but there
is no sound or
the sound is very
low.The bluetooth
volume on the
phone may be
low.Try increasing the Bluetooth
volume of the device by using
the device’s volume control
buttons which are most often
found on the side of the device.
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AppLink issues
Issue Possible
cause(s)Possible solution(s)
I can only see
some of the
AppLink apps
running on my
phone listed in
SYNC’s Mobile
Apps Menu.Some Android
devices have a
limited number of
bluetooth ports
apps can use to
connect. If you
have more
AppLink apps on
your phone than
the number of
available
Bluetooth ports,
you will not see
all of your apps
listed in SYNC’s
mobile apps
menu.Force close or uninstall the apps
you do not want SYNC to find. If
the app has aFord SYNC
setting, disable that setting in
the app’s settings menu on the
phone.
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GENERAL INFORMATION
SYNC® End User License Agreement (EULA)
•
You have acquired a device (“DEVICE”) that includes software licensed
by Ford Motor Company and its affiliates (“FORD MOTOR COMPANY”)
from an affiliate of Microsoft Corporation (“MS”). Those installed software
products of MS origin, as well as associated media, printed materials, and
“online” or electronic documentation (“MS SOFTWARE”) are protected by
international intellectual property laws and treaties. The MS SOFTWARE is
licensed, not sold. All rights reserved.
•The MS SOFTWARE may interface with and/or communicate with, or
may be later upgraded to interface with and/or communicate with
additional software and/or systems provided by FORD MOTOR
COMPANY. The additional software and systems of FORD MOTOR
COMPANY origin, as well as associated media, printed materials, and
“online” or electronic documentation (“FORD SOFTWARE”) are
protected by international intellectual property laws and treaties. The
FORD SOFTWARE is licensed, not sold. All rights reserved.
•
The MS SOFTWARE and/or FORD SOFTWARE may interface with and/or
communicate with, or may be later upgraded to interface with and/or
communicate with additional software and/or systems provided by third
party software and service suppliers. The additional software and services
of third party origin, as well as associated media, printed materials, and
“online” or electronic documentation (“THIRD PARTY SOFTWARE”) are
protected by international intellectual property laws and treaties. The
THIRD PARTY SOFTWARE is licensed, not sold. All rights reserved.
•The MS SOFTWARE, FORD SOFTWARE and THIRD PARTY SOFTWARE
hereinafter collectively and individually will be referred to asSOFTWARE.
IF YOU DO NOT AGREE TO THIS END USER LICENSE
AGREEMENT (“EULA”), DO NOT USE THE DEVICE OR COPY
THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING
BUT NOT LIMITED TO USE ON THE DEVICE, WILL
CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR
RATIFICATION OF ANY PREVIOUS CONSENT).
GRANT OF SOFTWARE LICENSE:This EULA grants you the
following license:
•You may use the SOFTWARE as installed on the DEVICE and as
otherwise interfacing with systems and/or services provide by or
through FORD MOTOR COMPANY or its third party software and
service providers.
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DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS:
•Speech Recognition:If the SOFTWARE includes speech recognition
component(s), you should understand that speech recognition is an
inherently statistical process and that recognition errors are inherent
in the process. Neither FORD MOTOR COMPANY nor its suppliers
shall be liable for any damages arising out of errors in the speech
recognition process.
•
Limitations on Reverse Engineering, Decompilation and
Disassembly:You may not reverse engineer, decompile, or disassemble
nor permit others to reverse engineer, decompile or disassemble the
SOFTWARE, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation.
•Limitations on Distributing, Copying, Modifying and Creating
Derivative Works:You may not distribute, copy, make modifications
to or create derivative works based on the SOFTWARE, except and
only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
•Single EULA:The end user documentation for the DEVICE and
related systems and services may contain multiple EULAs, such as
multiple translations and/or multiple media versions (e.g., in the user
documentation and in the software). Even if you receive multiple
EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
•
SOFTWARE Transfer:You may permanently transfer your rights under
this EULA only as part of a sale or transfer of the DEVICE, provided you
retain no copies, you transfer all of the SOFTWARE (including all
component parts, the media and printed materials, any upgrades, and, if
applicable, the Certificate(s) of Authenticity), and the recipient agrees
to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer
must include all prior versions of the SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
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content. This action does not affect unprotected content. When your
DEVICE downloads licenses for protected content, you agree that
Microsoft may include a revocation list with the licenses. Content
owners may require you to upgrade the SOFTWARE on your DEVICE
to access their content. If you decline an upgrade, you will not be able
to access content that requires the upgrade.
•
Consent to Use of Data:You agree that MS, Microsoft Corporation,
FORD MOTOR COMPANY, third party software and systems suppliers,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product support
services related to the SOFTWARE or related services. MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and services
suppliers, their affiliates and/or their designated agent may use this
information solely to improve their products or to provide customized
services or technologies to you. MS, Microsoft Corporation, FORD
MOTOR COMPANY, third party software and systems suppliers, their
affiliates and/or their designated agent may disclose this information to
others, but not in a form that personally identifies you.
•Internet-Based Services Components:The SOFTWARE may
contain components that enable and facilitate the use of certain
Internet-based services. You acknowledge and agree that MS, Microsoft
Corporation, FORD MOTOR COMPANY, third party software and
service suppliers, their affiliates and/or their designated agent may
automatically check the version of the SOFTWARE and/or its
components that you are utilizing and may provide upgrades or
supplements to the SOFTWARE that may be automatically
downloaded to your DEVICE.
•Additional Software/Services:The SOFTWARE may permit FORD
MOTOR COMPANY, third party software and service suppliers, MS,
Microsoft Corporation, their affiliates and/or their designated agent to
provide or make available to you SOFTWARE updates, supplements,
add-on components, or Internet-based services components of the
SOFTWARE after the date you obtain your initial copy of the
SOFTWARE (“Supplemental Components”).
If FORD MOTOR COMPANY or third party software and services
suppliers provide or make available to you Supplemental Components
and no other EULA terms are provided along with the Supplemental
Components, then the terms of this EULA shall apply.
If MS, Microsoft Corporation, their affiliates and/or their designated agent
make available Supplemental Components, and no other EULA terms are
provided, then the terms of this EULA shall apply, except that the MS,
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