phone FORD E SERIES 2019 Owners Manual

Vehicle Identification Number................201
Vehicle Certification Label......................202
Transmission Code Designation...........202
Capacities and Specifications - 6.2L........................................................................203
Capacities and Specifications - 6.8L........................................................................207
Bulb Specification Chart...........................212
Audio System
General Information...................................214
Audio Unit - Vehicles With: AM/FM......215
Audio Unit - Vehicles With: AM/FM/CD/SYNC............................................................216
Digital Radio..................................................219
Satellite Radio...............................................221
USB Port.........................................................224
Media Hub.....................................................224
SYNC™
General Information..................................225
Using Voice Recognition...........................227
Using SYNC™ With Your Phone...........230
SYNC™ Applications and Services......243
SYNC™ AppLink™....................................250
Using SYNC™ With Your Media Player........................................................................252
SYNC™ Troubleshooting........................262
Accessories
Accessories.....................................................271
Auxiliary Switches.......................................272
Ford Protect
Ford Protect..................................................274
Scheduled Maintenance
General Maintenance Information.......276
Normal Scheduled Maintenance..........279
Special Operating Conditions ScheduledMaintenance.............................................281
Scheduled Maintenance Record..........283
Appendices
Electromagnetic Compatibility.............294
End User License Agreement................296
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Table of Contents

Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services to which yousubscribe. We take no responsibility forservices that third parties provide.
Vehicles With a Modem
The modem has a SIM. The modemperiodically sends messages to stayconnected to the cell phone network.These messages could include informationthat identifies your vehicle, the SIM and theelectronic serial number of the modem.Cell phone network service providers couldhave access to additional information, forexample cell phone network toweridentification.
Note:The modem continues to send thisinformation unless you have all added valueservices deactivated. Contact the FordCustomer Relationship Center. Refer to theregional Ford website for contactinformation.
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system.
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes the vehicle identification numberof your vehicle, the SYNC module serialnumber, odometer, enabled apps, usagestatistics and debugging information. Weretain it only as long as necessary toprovide the service, to troubleshoot, forcontinuous improvement and to offer youproducts and services that may be ofinterest to you according to yourpreferences and where allowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
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Introduction

If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation.
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, see the regional Fordwebsite.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off.
Certain versions or updates to 911 Assistmay also be capable of electronically orverbally disclosing to 911 operators yourvehicle location or other details about yourvehicle or crash to assist 911 operators toprovide the most appropriate emergencyservices.
If you do not want to disclose thisinformation, do not switch the feature on.
Note:To switch 911 Assist on or off.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
We offer a number of convenient ways foryou to contact us, and to manage youraccount.
Call 1-800-727-7000.
For more information about Ford Creditand access to Account Manager, go towww.ford.com/finance.
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Introduction

Fleet Telematics Modem (If Equipped)
The onboard modem provides access todata to support telematics services suchas location, speed, idle time, fuel, vehiclediagnostics and maintenance alerts. Toexplore data, telematics services, thirdparty service provider support and tomanage existing telematics accounts, referto www.commericalsolutions.ford.com orcall 833-FCS-FORD.
Note:This is not available with FordPassConnect.
FordPass Connect (If Equipped)
With a FordPass Connect-equippedvehicle, you can use FordPass to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuellevel and approximate mileage. Messageand data rates may apply. Services maybe limited by mobile phone networkcoverage area. For additional information,refer to www.fordpass.com.
On Board Diagnostics Data LinkConnector
WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used inconjunction with a diagnostic scan tool forvehicle diagnostics, repairs andreprogramming services. Installing anaftermarket device that uses the DLCduring normal driving for purposes such as
remote insurance company monitoring,transmission of vehicle data to otherdevices or entities, or altering theperformance of the vehicle, may causeinterference with or even damage tovehicle systems. We do not recommendor endorse the use of aftermarket plug-indevices unless approved by Ford. Thevehicle Warranty will not cover damagecaused by an aftermarket plug-in device.
Notice to Owners of Pickup Trucksand Utility Type Vehicles
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
Before you drive your vehicle, please readthis Owner’s Manual carefully. Your vehicleis not a passenger car. As with othervehicles of this type, failure to operate thisvehicle correctly may result in loss ofvehicle control, vehicle rollover, personalinjury or death.
Using your Vehicle as anAmbulance
If your light truck has the Ford AmbulancePreparation Package, it may be utilized asan ambulance. Ford urges ambulancemanufacturers to follow therecommendations of the Ford IncompleteVehicle Manual, Ford Truck Body Builder’sLayout Book and the Qualified VehicleModifiers (QVM) Guidelines as well aspertinent supplements. For additionalinformation, please contact the Truck BodyBuilders Advisory Service athttp://www.fleet.ford.com/truckbbas/and then by selecting Contact Us or byphone at 1–877–840–4338.
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Introduction

Use of your Ford light truck as anambulance, without the Ford AmbulancePreparation Package voids the Ford NewVehicle Limited Warranty and may voidthe emissions warranties. In addition,ambulance usage without the preparationpackage could cause high underbodytemperatures, over-pressurized fuel and arisk of spraying fuel, which could lead tofires.
If your vehicle has the Ford AmbulancePreparation Package, it will be indicatedon the Safety Compliance CertificationLabel. The label is on the driver side doorpillar or on the rear edge of the driver door.You can determine whether theambulance manufacturer followed Ford’srecommendations by directly contactingthat manufacturer.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications can
enhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
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Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Licence exempt RSSStandards of Industry Canada. Operationis subject to the following two conditions:
•This device may not cause harmfulinterference, and
•This device must accept anyinterference received, includinginterference that may cause undesiredoperation.
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range. One of the followingcould cause a decrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
Other short distance radio transmissions,for example amateur radios, medicalequipment, wireless headphones, remotecontrols and alarm systems can also usethe radio frequency used by your remotecontrol. If the frequencies are jammed, youwill not be able to use your remote control.You can lock and unlock the doors with thekey.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Note:The remote control contains sensitiveelectrical components. Exposure to moistureor impact may cause permanent damage.
REMOTE CONTROL (IF EQUIPPED)
Note:If there are problems with the remoteentry system, make sure to take all remoteentry transmitters with you to an authorizeddealer in order to aid in troubleshooting theproblem.
Note:If your vehicle is fitted with theE-Guard Cargo Protection System™, theremote transmitter unlock command onlyunlocks the front doors. The side or rearcargo doors can only be unlocked fromoutside your vehicle using the key.
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Keys and Remote ControlsE195660

SAFETY PRECAUTIONS
WARNING: Do not overfill the fueltank. The pressure in an overfilled tankmay cause leakage and lead to fuel sprayand fire.
WARNING: The fuel system maybe under pressure. If you hear a hissingsound near the fuel filler inlet, do notrefuel until the sound stops. Otherwise,fuel may spray out, which could causeserious personal injury.
WARNING: Fuels can causeserious injury or death if misused ormishandled.
WARNING: Fuel may containbenzene, which is a cancer-causingagent.
WARNING: When refueling alwaysshut the engine off and never allowsparks or open flames near the fuel tankfiller valve. Never smoke or use a cellphone while refueling. Fuel vapor isextremely hazardous under certainconditions. Avoid inhaling excess fumes.
Follow these guidelines when refueling:
•Extinguish all smoking materials andany open flames before refueling yourvehicle.
•Always switch the engine off beforerefueling.
•Automotive fuels can be harmful orfatal if swallowed. Fuel is highly toxicand if swallowed can cause death orpermanent injury. If fuel is swallowedimmediately call a physician, even if nosymptoms are immediately apparent.The toxic effects of fuel may not beapparent for hours.
•Avoid inhaling fuel vapors. Inhaling fuelvapor can lead to eye and respiratorytract irritation. In severe cases,excessive or prolonged breathing offuel vapor can cause serious illness andpermanent injury.
•Avoid getting fuel in your eyes. If yousplash fuel in your eyes, immediatelyremove contact lenses (if worn), flushwith water for 15 minutes and seekmedical attention. Failure to seekproper medical attention could lead topermanent injury.
•Fuels can be harmful if absorbedthrough the skin. If you splash fuel onyour skin, clothing or both, promptlyremove contaminated clothing andthoroughly wash your skin with soapand water. Repeated or prolonged skincontact causes skin irritation.
•Be particularly careful if you are takingAntabuse or other forms of Disulfiramfor the treatment of alcoholism.Breathing fuel vapors could cause anadverse reaction, serious personalinjury or sickness. Immediately call aphysician if you experience any adversereactions.
FUEL QUALITY - E85
Choosing the Right Fuel - Flex FuelVehicles
Flex fuel vehicles have one of the followingidentifiers:
•Yellow fuel filler cap.
•Yellow bezel around the fuel filler inlet.
•Yellow fuel filler housing.
•Yellow E85 label on the fuel tank fillerdoor.
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Fuel and Refueling

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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Customer Assistance

2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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Customer Assistance

E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
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