FORD EDGE 2023 Repair Manual

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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•A connected Bluetooth® enabledphone must have adequate networkcoverage, battery power and signalstrength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number.
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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REMOTE CONTROL
LIMITATIONS
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Make sure a valid remote control is within3 ft (1 m) from the front door handles andrear of vehicle.
The system may not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access variousvehicle systems.
Note:The buttons on your remote may varydepending on the vehicle region or options.
Unlock
Press the button to unlock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 69).
Lock
Press the button to lock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 69).
Remote Start (If Equipped)
Press the button to remote start.See Remotely Starting andStopping the Vehicle (page125).
Liftgate (If Equipped)
Press the button to open or closethe liftgate. See Opening theLiftgate (page 82).
Panic Alarm (If Equipped)
Press the button to sound thepanic alarm. See Sounding thePanic Alarm (page 60).
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REMOVING THE KEY BLADE
Push the release button on your passivekey and pull the key blade out.
SOUNDING THE PANIC ALARM
Press the button to sound thepanic alarm. Press the buttonagain or switch the ignition on toturn it off.
Note:The panic alarm only operates whenthe ignition is off.
LOCATING YOUR VEHICLE
Press the lock button twicewithin three seconds. The turnsignal lamps flash. Werecommend you use this method to locateyour vehicle.
CHANGING THE REMOTE
CONTROL BATTERY
WARNING: Keep batteries awayfrom children to prevent ingestion.Failure to follow this instruction couldresult in personal injury or death. Ifingested, immediately seek medicalattention.
WARNING: If the batterycompartment does not securely close,stop using the remote control andreplace it as soon as possible. In themeantime, keep the remote control awayfrom children. Failure to follow thisinstruction could result in personal injuryor death.
The remote control uses one coin-type3-volt lithium battery CR2450 orequivalent.
1.Push the release button and pull thekey blade out.
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2.Twist a thin coin under the tab hiddenbehind the key blade head to removethe battery cover.
3.Insert a screwdriver, and carefullyremove the battery.
4.Install a new battery with the + facingupward.
5.Reinstall the battery housing coveronto the transmitter and install the keyblade.
Dispose of old batteries in anenvironmentally friendly way.Seek advice from your localauthority about recycling old batteries.
Note:Do not wipe off any grease on thebattery terminals or on the back surface ofthe circuit board.
Note: Replacing the battery does not erasethe programmed key from your vehicle. Theremote control should operate normally.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys orremote controls from an authorized dealer.Authorized dealers can program remotecontrols for your vehicle.
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PROGRAMMING THE REMOTE
CONTROL
Note:You can program a maximum of fourremote controls to your vehicle.
Note:If your programmed remote controlsare lost or stolen and you do not have anextra coded remote, you need to have yourvehicle towed to an authorized dealer. Storean extra programmed remote away fromyour vehicle in a safe place to help preventany inconvenience. Contact an authorizeddealer to purchase additional spare orreplacement remotes.
You must have two previouslyprogrammed remote controls inside yourvehicle and the new unprogrammedremote controls readily accessible. Contactan authorized dealer to have the spareremote control programmed if twopreviously programmed remotes are notavailable. Make sure that your vehicle isoff before beginning this procedure. Makesure that you close all the doors beforebeginning and that they remain closedthroughout the procedure. Perform allsteps within 30 seconds of starting thesequence. Stop and wait for at least oneminute before starting again if you performany steps out of sequence.
Read and understand the entire procedurebefore you begin.
Programming Backup Location
1.Open the center console lid (1).
2.Place the first programmed remote inthe backup slot inside the centerconsole (2), with your foot off thebrake pedal press and release the pushbutton ignition switch.
3.Wait a few seconds and then press andrelease the push button ignition switchagain.
4.Remove the remote control.
5.Within 10 seconds, place a secondprogrammed remote control in thebackup slot. Press and release thepush button ignition switch.
6.Wait a few seconds and then press andrelease the push button ignition switchagain. Keep the ignition on for a fewseconds, but no more than 10 seconds.
7.Remove the remote control.
8.Place the unprogrammed remotecontrol in the backup slot and pressand release the push button ignitionswitch.
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Programming is now complete. With yourfoot on the brake pedal press the pushbutton ignition switch to verify the remotecontrol functions operate and your vehiclestarts with the new remote control.
If programming was not successful, wait10 seconds and repeat Steps 1 through 7.If you are still unsuccessful, contact anauthorized dealer to program remotecontrols for your vehicle.
KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES
ActionMessage
Replace remote control battery.Key Battery Low ReplaceSoon
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WHAT IS MYKEY
MyKey
MyKey allows you to program keys withrestricted driving modes to promote gooddriving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEYSETTINGS
Seatbelt Reminder or Belt-Minder™
MyKey mutes the audio system until thefront seat passengers buckle the front seatbelts.
Note:If your vehicle includes an AM/FMradio or a very basic audio system, then theradio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels haverestricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns onearlier.
Driving and Parking Aids
You cannot configure settings for parkingaids, blind spot information system, andcross traffic alert. These systems turn onwhen the vehicle turns on, and you cannotswitch them off with a MyKey.
You cannot configure settings forpre-collision assist and lane keeping. Thesesystems turn on when the vehicle turns on,but you can switch them off with a MyKey.
A new destination in the navigation systemcan only be set using voice commandswhen using a MyKey, and with your vehiclemoving.
Note:MyKey drivers may be able to switchthe lane departure warning feature off, butthis feature turns back on automaticallywith every new key cycle.
CONFIGURABLE MYKEYSETTINGS
You can configure the following settingsafter creating a MyKey. See Creating aMyKey (page 65).
Speed Limit
WARNING: Do not set MyKeymaximum speed limit to a limit that willprevent the driver from maintaining asafe speed considering posted speedlimits and prevailing road conditions. Thedriver is always responsible to drive inaccordance with local laws andprevailing conditions. Failure to do socould result in accident or injury.
You can set a speed limit for your vehicle.Warning messages appear on theinstrument cluster display and a tonesounds if your vehicle reaches the setspeed. You cannot override the set speedwhen using a MyKey.
Speed Minder
You can set a speed reminder for yourvehicle. Warning messages appear on theinstrument cluster display and a tonesounds if your vehicle exceeds the setspeed.
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Audio System Volume Limit
The audio system maximum volumereduces. A message appears on theinstrument cluster display if you attemptto exceed the volume limit. Automaticvolume control turns off.
911 Assist
If you set 911 assist to always on, youcannot switch it off with a MyKey.
Do Not Disturb
If you set do not disturb to always on, youcannot switch it off with a MyKey.
Note:If a phone is connected using AppleCarPlay or Android Auto while driving witha MyKey, the driver can receive phone callsand text messages even if the do not disturbrestriction is on. And if the vehicle comeswith satellite radio, there is no restriction onthe adult content.
Traction and Stability Control
If you set traction control or stabilitycontrol to always on, you cannot switch itoff with a MyKey.
CREATING A MYKEY
1.Raise the console storagecompartment lid.
2.Place the passive key in the positionshown, with the buttons facing the rearof the vehicle.
3.Switch the ignition on.
4.Access the main menu in theinformation display and scroll throughthe menus to select the MyKey menu.From the MyKey menu select theoption Create MyKey. See InstrumentCluster Display Main Menu (page117).
5.Switch the ignition off.
Note:The programmed restrictions applywhen you switch the vehicle off, open andclose the driver door and restart your vehiclewith the programmed key or remote control.
Note:We recommend that you label thiskey.
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PROGRAMMING A MYKEY
You can only program MyKeys to the samesettings.
1.Switch the ignition on using an adminkey.
2.Press the menu button on the steeringwheel to enter the information displaymain menu.
3.Select Settings.
4.Select MyKey.
5.Select a setting and press the OKbutton.
6.Configure the setting.
7.Switch the ignition off.
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove allrestrictions and return all MyKeys to theiroriginal admin key status.
1.Switch the ignition on using an adminkey.
2.Press the menu button on the steeringwheel to enter the information displaymain menu.
3.Select Settings.
4.Select MyKey.
5.Select Clear MyKeys.
6.Press and hold the OK button until aconfirmation message appears in theinformation display.
CHECKING MYKEY SYSTEM
STATUS
You can find information about thedistance traveled using a MyKey and alsothe number of admin keys and MyKeyscreated for your vehicle.
1.Switch the ignition on.
2.Press the menu button on the steeringwheel to enter the information displaymain menu.
3.Select Settings.
4.Select MyKey.
5.Select MyKey Info.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,aftermarket remote start systems. If youchoose to install a remote start system,see an authorized dealer for an approvedremote start system.
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