FORD ESCAPE 2013 3.G Owners Manual

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.comThese are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
201
Customer Assistance

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
•Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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Customer Assistance

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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Customer Assistance

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office. The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the U.S.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
204
Customer Assistance

Ford International Business Development
Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. If
the authorized dealer employees cannot
help you, they can direct you to the nearest
Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Ford Motor Company.
205
Customer Assistance
E142557

If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, using their
toll-free number: 1–800–333–0510, or
online at:
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx.
206
Customer Assistance

CHANGING A FUSE
FusesIf electrical components in the vehicle are
not working, a fuse may have blown. Blown
fuses are identified by a broken wire within
the fuse. Check the appropriate fuses
before replacing any electrical
components.
Note:Always replace a fuse with one that
has the specified amperage rating. Using a
fuse with a higher amperage rating can
cause severe wire damage and could start
a fire.
Standard Fuse Amperage Rating and Color
Color Fuse Link
Cartridge
Cartridge
Maxi Fuses
Maxi Fuses
Standard
Fuses
Mini Fuses
Fuse Rating
-
-
-
Grey
Grey
2A
-
-
-
Violet
Violet
3A
-
-
-
Pink
Pink
4A
-
-
-
Tan
Tan
5A
-
-
-
Brown
Brown
7.5A
-
-
-
Red
Red
10A
-
-
-
Blue
Blue
15A
Blue
Blue
Yellow
Yellow
Yellow
20A
Natural
Natural
-
Natural
Natural
25A
Pink
Pink
Green
Green
Green
30A
Green
Green
Orange
-
-
40A
Red
Red
Red
-
-
50A
Yellow
Yellow
Blue
-
-
60A
Brown
-
Tan
-
-
70A
Black
Black
Natural
-
-
80A
207
Fuses
E142430

FUSE SPECIFICATION CHART
Pre-Fuse Box
Your vehicle is equipped with a pre-fuse
box located in the engine compartment
attached to the positive battery post. This
box contains several high current fuses. If
replacement of these high current fuses is
required, see your authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs.
The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If the battery has been disconnected and
reconnected, some features will need to
be reset. See Changing the Vehicle
Battery (page 226).
Lift the release lever at the rear of the cover
to remove it. The high-current fuses are coded as
follows:
208
Fuses
E129925

Protected Components
Fuse Amp Rating
Fuse/Relay Number
Not used
-
F1
Not used
-
F2
Not used
-
F3
Not used
-
F4
Not used
-
F5
Not used
-
F6
Anti-lock brake system / Electronic stability
program pump
40A**
F7
Electronic stability program valve
30A**
F8
Not used
-
F9
Heater blower motor
40A**
F10
Not used
-
F11
Powertrain control module relay fuse
30A**
F12
Starter relay
30A**
F13
Rear power window (without door control
unit)
25A**
F14
Front cigar lighter / Power outlet
20A**
F15
Front power window (without door control
unit)
25A**
F16
Rear power outlet
20A**
F17
Center power outlet
20A**
F18
Anti-lock brake system / Electronic stability
program 15 feed
5A*
F19
Horn
15A*
F20
Stop light switch
5A*
F21
Battery monitor system
15A*
F22
Relay coils
5A*
F23
Light switch module
5A*
F24
209
Fuses

Protected Components
Fuse Amp Rating
Fuse/Relay Number
Power exterior mirror (without door control
unit)
10A*
F25
Keep-alive power
5A*
F26
A/C clutch
15A*
F27
Vehicle power - fuel injector
10A*
F28
Rear window defroster
25A*
F29
Not used
-
F30
Power transfer unit oil cooling fan (Middle
East specification)
5A*
F31
Vehicle power
15A*
F32
Vehicle power 2
10A*
F33
Vehicle power 3
10A*
F34
Vehicle power 4
15A*
F35
Active grill shutters
5A*
F36
Occupant classification sensor / Passenger
airbag deactivation indicator feed
10A*
F37
Engine control module / Transmission
control module ignition feed
5A*
F38
Daytime running lamps / Headlamp control
module ignition feed
5A*
F39
Electronic power assist steering 15 feed
5A*
F40
Body control module 15 feed
20A*
F41
Rear wiper
15A*
F42
Headlamp control module supply
15A*
F43
Front fog daytime running lamps
15A*
F44
Not used
-
F45
Smart wiper motor modules
50A**
F46
Not used
-
F47
Keypad
5A*
F48
210
Fuses