service FORD ESCAPE 2013 3.G Repair Manual

SERVICE PLANS (U.S. only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle
Components
There are four, new-vehicle Extended
Service Plans with different levels of
coverage. Ask your dealer for details.
1. PremiumCare - Our mostcomprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered!
2. ExtraCare - Covers 113 components, and includes many high-tech items.
3. BaseCare - Covers 84 components.
4. PowertrainCare - Covers 29 critical components.
Ford Extended Service Plan is honored by
all Ford and Lincoln Dealers in the U.S. and
Canada. It is the only extended service plan
authorized and backed by Ford Motor
Company. That means you get:
• Reliable, quality service anywhere you
go.
• Factory-trained technicians.
• Ford Authorized Parts used with every
covered repair.
Rental Car Reimbursement
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including Bumper-to-Bumper
warranty repairs, or manufacturer ’s recalls. Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you’re ready
to sell your car, prospective buyers may
feel better about taking a risk on your used
vehicle. Ford Extended Service Plan may
add resale value!
Plus, exclusive 24/7 roadside assistance,
including:
•
Towing, flat-tire change and battery
jump starts.
• Out-of-fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Ford Extended Service Plan Can
Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan Service
Contract. With a Ford Extend Service Plan,
you minimize your risk for unexpected
repair bills and rising repair costs.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers
items that routinely wear out.
The coverage is prepaid, so you never have
to worry about affording your vehicle
maintenance. It covers regular checkups,
routine inspections, preventive care and
replacement of items that require periodic
attention for normal wear:
• Wiper blades
• Spark plugs (except California)
• Clutch disc
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Ford Extended Service Plan (ESP)

•Brake pads and linings
• Shock absorbers
• Belts and hoses
Contact your selling Ford or Lincoln
dealership today so they can customize a
Ford Extended Service Plan that fits your
driving lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our installment
payment plan, just a 10% down payment
will provide you with an affordable no
interest, no-fee payment opportunity. For More Information
PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
To learn more, call our Ford ESP specialists
at 800-367-3377, and don't forget to ask
about our interest free payment program,
allowing you all the security and benefits
Ford ESP has to offer while paying over
time. your pre-approved with no credit
checks, no hassles!
Or, complete the information below and
mail to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
Name (PLEASE PRINT)
APT.#
ADDRESS
ZIP
STATE
CITY
E-MAIL
SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
• Rental reimbursement
• Coverage for certain maintenance and
wear items •
Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires
• Roadside Assistance benefits
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental.
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Ford Extended Service Plan (ESP)

When you purchase Ford Extended Service
Plan, you receive added peace-of-mind
protection throughout Canada and the
United States, provided by a network of
participating Ford Motor Company dealers.
The Lincoln Maintenance Protection Plan
is honored at authorized Lincoln dealers.
Note:Repairs performed outside of Canada
and the United States are not eligible for
Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford
of Canada dealer or www.ford.ca to find
the Ford Extended Service Plan that is right
for you.
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Ford Extended Service Plan (ESP)

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled mobile phone and
portable media player. This allows you to:
•make and receive calls
• access and play music from your
portable music player
• use 911 Assist™, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information) (if equipped)
• access phonebook contacts and music
using voice commands
• stream music from your connected
phone
• text message •
use the advanced voice recognition
system
• charge your USB device (if your device
supports this).
Make sure that you review your device's
user guide before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30 am-8:00 pm EST.
In the United States, call: 1-888-270-1055.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
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Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device that may take their focus
off the road. Your primary responsibility is
the safe operation of the vehicle. We
recommend against the use of any
handheld device while driving, encourage
the use of voice-operated systems when
possible and that you become aware of
applicable state and local laws that may
affect use of electronic devices while
driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information.
• Do not attempt to service or repair the
system. See your authorized dealer. Privacy Information
When a mobile phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that mobile
phone. This profile is created in order to
offer you more mobile features and to
operate more efficiently. Among other
things, this profile may contain data about
your mobile phone book, text messages
(read and unread), and call history,
including history of calls when your mobile
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The mobile profile, media device index, and
development log will remain in the vehicle
unless you delete it and are generally
accessible only in the vehicle when the
mobile phone or media player is
connected. If you no longer plan to use the
system or the vehicle, we recommend you
perform a Master Reset to erase all stored
information.
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SYNC®

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist
(if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and
Information (if equipped).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.Helpful Hints
Make sure the interior of the vehicle is as
quiet as possible. Wind noise from open
windows and road vibrations may prevent
the system from correctly recognizing
spoken commands.
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken prior to this does not
register with the system.
Speak naturally, without long pauses
between words.
At any time you can interrupt the system
while it is speaking by pressing the voice
icon.
Initiating a Voice Session
Push the voice icon; a tone
sounds and "Listening" appears
in the display. Say any of the
following:
If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
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Accessing Features through the
Phone Menu
The phone menu allows you to redial a
number, access your call history and phone
book and send text messages as well as
access phone and system settings. You
can also access advanced features such
as 911 Assist™, Vehicle Health Report and
SYNC Services.1. Press the phone button to enter the
Phone menu.
2. Scroll to cycle through:
You Can
When You Select
Redial the last number called (if available). Press OK to
select, then press OK again to confirm.
Phone Redial
Allows you to access any previously dialed, received or
missed calls while your phone has been connected to the
system.
Call History
1
1. Press OK to select.
2. Scroll to select from Call History Incoming, Call
History Outgoing or Call History Missed. Press OK
make your selection.
3. Press OK or the phone button to call the desired selec-
tion.
The system attempts to automatically re-download your
phone book and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled mobile phone supports this
feature).
Allows you to access your downloaded phonebook.
Phonebook 1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more, they are organized into
alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press OK or the phone button.
Enables you to send, download and delete text messages.
Text Message 1
Allows you to view your phone's status, set ring tones,
select your message notification, change phone book
entries and automatically download your mobile phone
among other features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions.
SYNC Services
3
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You Can
If You Select
Press OK to select.
This is a Bluetooth component which can further help your
phone with the exchange of text messages.
MAP Profile
Exit the current menu.
Return
SYNC® APPLICATIONS AND
SERVICES
In order for the following features to work,
your mobile phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com
or www.syncmaroute.ca.
• SYNC Services (if equipped, U.S. only):
Provides access to traffic, directions
and information such as travel,
horoscopes, stock prices and more.
• 911 Assist™: Can alert 911 in the event
of an emergency.
• Vehicle Health Report (if equipped,
U.S. only): Provides a diagnostic and
maintenance report card of your
vehicle.
911 Assist
WARNINGS
Unless the 911 Assist setting is set on
prior to a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNINGS
Always place your phone in a secure
location in the vehicle so it does not
become a projectile or get damaged
in a collision. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
Note: The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, ensure
that you read the 911 Assist privacy notice
later in this section for important
information.
Note: If 911 Assist is turned on or off by any
user, that setting applies for all paired
phones. If 911 Assist is turned off, either a
voice message plays or a display
message/icon comes on (or both) when the
vehicle is started after a previously paired
phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
mobile phones, some may have trouble
using this feature.
If a crash deploys an airbag or activates
the fuel pump shut-off, your
SYNC-equipped vehicle may be able to
contact emergency services by dialing 911
through a paired and connected
Bluetooth-enabled phone. For more
information about 911 Assist visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
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SYNC®

See Supplementary Restraints System
(page 35). Important information
regarding airbag deployment is in this
chapter.
See Roadside Emergencies (page 197).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter thePhone menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to choose between the On and Off selections.
5. Press OK when the desired option appears in the radio display. Set On or
Set Off appears in the display as
confirmation.
Off selections include: Off with reminder
and Off without reminder. Off with
reminder provides a display and voice
reminder at phone connection at vehicle
start. Off without reminder provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• A Bluetooth-enabled and compatible
phone has to be paired and connected
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
activate 911 Assist); however, if 911 Assist
is triggered, SYNC tries to contact
emergency services. If a connected phone
is damaged or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
Failure to cancel the call results in
SYNC attempting to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If the call is not cancelled and a successful
call is made, a pre-recorded message is
played for the 911 operator, then the
occupant(s) in the vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems
are capable of receiving this information
electronically.
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911 Assist May Not Work If
•Your mobile phone or 911 Assist
hardware was damaged in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) paired and connected to
the system was thrown from the
vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to
emergency services that the vehicle has
been in a crash involving the deployment
of an airbag or activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of
electronically or verbally disclosing to 911
operators the vehicle location or other
details about the vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report
WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems that are
electronically monitored by the vehicle and
will not monitor or report the status of any
other system, (i.e., brake lining wear).
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage and serious injury.
Note: Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your mobile phone. Before
running a report, review Vehicle Health
Report privacy notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to automatically remind you to run reports
at specific mileage intervals. Mobile phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle's overall health in the form of
diagnostic report card. The vehicle health
report contains valuable information such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open Recalls and Field Service Actions
• Unserviced items from vehicle
inspections by your authorized dealer
To run a report (after the vehicle has been
running a minimum of 60 seconds):
1. Press the phone button to enter the Phone menu.
2. Scroll until Vehicle Health is selected
and press OK.
3. Scroll to select from User Preferences or Run Report.
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