service FORD ESCAPE 2013 3.G Manual PDF

Vehicle Health Report OptionsAutomatic Reports: Press OK and select on or off. Select
"On" to have SYNC automatically prompt you to run a
health report at certain mileage intervals. You must first
turn this feature on before you can select the mileage
intervals at which you would like to be prompted.
User Preferences: Press
OK to select and enter the
menu. Scroll to select from:
Mileage Intervals: Press OK. Scroll to select between
5000, 7500 or 10000 mile intervals and press OK to make
your selection.
Return: Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle's
diagnostic systems and send the results to Ford where it
is combined with scheduled maintenance information,
open recalls and other field service actions and un-serviced
vehicle inspection items from your authorized dealer.
Run Report
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report,
Ford Motor Company may collect your
mobile phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect additional vehicle information. Ford
may use the vehicle information it collects
for any purpose. If you do not want to
disclose your mobile phone number or
vehicle information, do not run the feature
or set up your Vehicle Health Report profile
at www.SYNCMyRide.com. Refer to
Vehicle Health Report Terms and
Conditions, and Privacy Statement at
www.SYNCMyRide.com for more
information. SYNC Services: Traffic, Directions
& Information (TDI)
Note:
SYNC Services requires activation
prior to use. Visit www.SYNCMyRide.com
to register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
mobile phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See Using SYNC® With
Your Phone (page 283).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your mobile phone. Make sure
your mobile phone is not blocking caller ID
before using SYNC Services.
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Note:The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features are provided only as an
aid. Make your driving decisions based on
your observations of local conditions and
existing traffic regulations. Do not follow
the route suggestions if doing so would
result in an unsafe or illegal maneuver, if you
would be placed in an unsafe situation, or
if you would be directed into an area that
you consider unsafe. Maps used by this
system may be inaccurate because of errors,
changes in roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request
and for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect the
vehicle travel information or other
information identified in the Terms and
Conditions, do not activate or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled mobile
phone.
3. Once you're connected to the service, follow the voice prompts to request
the desired service such as traffic or
directions. You can also say "What are
my choices?" to receive a complete list
of available services from which to
choose.
4. Say "Services" to return to the services
main menu or for help, say "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the Phone menu.
2. Scroll until Services appears in the display.
3. Press OK to confirm and enter the Services menu. The display indicates
the system is connecting.
4. Press OK. SYNC initiates the call to the
services portal.
5. Once you're connected to the service, follow the voice prompts to request
the desired service such as traffic or
directions. You can also say "What are
my choices?" to receive a complete list
of available services from which to
choose.
6. Say "Services" to return to the services
main menu or for help, say "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
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say "Operator" at any time within a
directions or business search to speak
with a live operator. You may also be
prompted to speak with an operator.
The live operator can assist you by
searching for businesses by name or
by category, residential addresses by
street address or by name or specific
street intersections. Operator Assist is
a feature of your SYNC Services
subscription. For more information on
Operator Assist visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once your destination is
selected, your current vehicle location
is uploaded and a route based on
current traffic conditions is calculated
and sent back to your vehicle. After the
route download is complete, the phone
call is automatically ended. You then
receive audible and visual driving
instructions as you travel towards you
destination. 3.
While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say
"Yes" when prompted and a new route is
delivered to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say "Goodbye" from the SYNC Services main menu.
SYNC Services Quick Tips
You can personalize your services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. To learn more, log onto
www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while you are
connected to SYNC TDI Services) to interrupt a voice
prompt or an audio clip (such as a sports report), wait for
the listening tone, then say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled mobile phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with Traffic, Directions and
Information and continue enjoying your personalized
services.
Portable
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SYNC Services Quick Tips
You can even access your account outside the vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
USING SYNC® WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over the vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories such as artists, albums, etc.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, "Plays from device" players, and
most USB drives. SYNC also supports
audio formats such as MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, ensure that the device is
turned on.
To Connect Using Voice Commands
1. Plug the device into the vehicle's USB port.
2. Press the voice icon and when prompted, say "USB".
3. You can now play music by saying any of the appropriate voice commands.
Refer to the media voice commands.
To Connect Using the System Menu
1. Plug the device into the vehicle's USB port. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll until Select Source appears, then press OK.
4. Scroll to select USB and press OK.
5. Depending on how many digital media
files are on your connected device,
Indexing may appear in the radio
display. When indexing is complete, the
screen returns to the Play menu.
Press OK and scroll through selections of:
• Play All
• Albums
• Genres
• Playlists
• Tracks
• Explore USB
• Similar Music
• Return
What's Playing?
At any time when a track is playing, you
can press the voice icon and ask the
system "What's playing?". The system
reads the metadata tags (if populated) of
the playing track to you.
Media Voice Commands
Press the voice icon and, when
prompted, say "USB", then any
of the following:
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USB/Media IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s)
Possible Cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that the
Vehicle Health Report is not
activated.
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Vehicle Health Report/Services (Traffic, Directions and Information) IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must list a
preferred dealer. If one is
already listed, try selecting
another dealer and logging
out. Log back in and change
it back to your preferred
dealer and retrieve the
report.
The preferred dealer
information did not load
correctly.
I'm unable to retrieve the
report on the website, or I
receive a system error.
· Update your mobile
number in your account on
the website.
· This could be due to your
phone's compatibility.
· Bad signal strength.
I'm unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
· Your phone may not be
activated on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it.
· The phone in use is not
activated.
· Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
· Make sure the currently
connected phone is the
same one that is registered
on your SyncMyRide
account.
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GENERAL INFORMATION
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device or feature that may take
their focus off the road. Your primary
responsibility is the safe operation of the
vehicle. We recommend against the use
of any handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state and
local laws that may affect use of electronic
devices while driving.
Note: Some features are not available while
the vehicle is moving.
Note: You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("i" icon) buttons on your
steering wheel controls.
This system uses a four-corner strategy to
provide quick access to vehicle features
and settings. The comprehensive
touchscreen provides easy interaction with
your mobile phone, multimedia, climate
control and navigation system. The corners
display any active modes within those
menus, such as your phone being
connected or the climate temperature.
MENU
Press to select any of the following:
• Clock
• Sound
• Settings
• Display •
Vehicle
• Help
INFORMATION
Press to select any of the following:
• SYNC® Services
• Notifications
• SYNC Apps
• SIRIUS® Travel Link ™
• Calendar
PHONE
Press to select any of the following:
• Quick Dial
• Call History
• Settings
• Phonebook
• Text Messaging
• Making and Receiving Calls
NAVIGATION
Press to select any of the following:
• My Home
• Previous Destinations
• Emergency
• Intersection
• Map
• Favorites
• Point of Interest
• Street Address
• City Center
ENTERTAINMENT
Press to select any of the following:
• AM or FM
• CD
• BT Stereo
• SD Card
• SIRIUS
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Times are subject to change due to
holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device or feature that may take
their focus off the road. Your primary
responsibility is the safe operation of the
vehicle. We recommend against the use
of any handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state and
local laws that may affect use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information. •
Do not attempt to service or repair the
system. See your authorized dealer.
• For your safety, some SYNC functions
are speed-dependent and cannot be
performed when the vehicle is traveling
at speeds greater than 3 mph (5 km/h).
Make sure that you review your device's
user guide before using it with SYNC.
Speed-Restricted Features
Some features of this system may be too
difficult to use while the vehicle is in
motion so they're restricted from being
modified unless the vehicle is not moving.
Some examples of these are listed below:
• Screens that are too crowded with
information, such as Point of Interest
(POI) reviews and ratings, SIRIUS
Travel Link sports scores, movie times,
ski conditions, etc.
• Any action that requires using a
keyboard, such as entering a navigation
destination or editing information
• All lists are limited so the user can view
fewer entries (e.g. phone contacts,
recent phone call entries)
Listed below are more specific features
that can only be modified while the vehicle
is not moving:
Restricted Features
Pairing a Bluetooth phone
Mobile Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
Lists entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
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Helpful Hints
•Make sure the interior of the vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands. •
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time you can interrupt the
system while it is speaking by pressing
the voice icon.
Basic commands
If You Want To
Say
Make calls.
"Phone"
Access the device connected to your USB port.
"USB"
Stream audio from your phone.
"Bluetooth audio"
Access the device connected to the auxiliary input jack.
"Line in"
Cancel the requested action.
"Cancel"
Return to the main menu.
"SYNC"
Adjust the level of voice interaction and feedback.
"Voice settings"
Run a vehicle health report.*
"Vehicle health report"
Access the SYNC Services portal. *
"Services"
Access mobile applications.*
"Mobile apps"
Hear a list of voice commands available in the current
mode.
"Help"
* If equipped, U.S. only
These commands can be said at any time during a voice session
"Main menu"
"List of commands" "What can I say?" "Next page"
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Potential Station IssuesAction
Cause
Issues
None. Broadcast issue.
Poor time-alignment by the
radio broadcaster.
Echo, stutter, skip or repeat
in audio. Increase or
decrease in audio volume.
None. Reception issue that
may clear up as you
continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
None. This is normal beha-
vior. Wait until the audio is
available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
Audio mute delay when
selecting HD2/HD3,
multicast preset or Direct
Tune.
None. The station is not
available in your current
location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2/HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
No text information shown
for currently selected
frequency.
None. This is normal beha-
vior.
Pressing Scan disables HD2-
HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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