FORD ESCAPE 2022 Owners Manual

Possible Cause and Resolution
Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled. • Unlock your device before connecting it.
The system does not recog-
nize my device. – Device limitation.
• Do not leave your device in your vehicle during veryhot or very cold weather conditions.
– Cable connection issue. • Correctly connect the cable to your device and thevehicle USB port.
– Incompatible cable. • Use the cable recommended by the manufacturerof your device.
The system does not under-
stand the name of a track or
artist. – Device limitation.
Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth® device. – Incompatible device.
• Check the compatibility of your device on ourwebsite.
– Device not connected. • Pair your device. See Phone (page 450).
– Media player not running. • Start the media player on your device.
The system does not recog-
nize the music on my device. – Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files. • Repair the files on your device.
468
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
– Copyright-protected files.
• Use a device that contains files that are not copy-right protected.
– Unsupported file format. • Repair or convert the files to a supported format.See Entertainment (page 440).
– Device indexing required. • Re-index your device. See Settings (page 464).
– Device lock screen enabled. • Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. – Device malfunction.
• Disconnect your device. Switch your device off andon to reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. – Device limitation.
• Turn the volume down on your device.
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
– If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 tag does not exist.
– If you are selecting the option to play all tracks from the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
469
SYNC™ 3 (If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. – Incorrect cell phone settings.
• Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
During a call, I can hear the
other person but they
cannot hear me. – Cell phone malfunction.
• Switch your cell phone on and off, and vehicleBluetooth® on and off and try again.
– Cell phone microphone muted. • Unmute your cell phone microphone.
– Privacy mode is enabled. • Switch off privacy mode.
During a call, I cannot hear
the other person and they
cannot hear me. – System restart required.
• Switch the ignition off and open the door. Closethe door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. – Incompatible cell phone.
• Check the compatibility of your cell phone on ourwebsite.
– Incorrect cell phone settings. • Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
– Incorrect system settings. • Switch automatic phonebook download on. SeeSettings (page 464).
– Cell phone malfunction. • Switch your cell phone off and on to reset it andtry again.
470
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings. • Switch automatic phonebook download on. SeeSettings (page 464).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
– Incompatible cell phone.• Check the compatibility of your cell phone on ourwebsite.
– Cell phone malfunction. • Switch your cell phone off and on to reset it andtry again.
• Install the latest cell phone firmware.
• Delete your device from the system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 464).
I cannot connect my cell
phone.
Text messaging does not
work.
– You might not have switched on text message notific-
ations.
• Switch text message notifications on. See Phone(page 450).
– Incompatible cell phone. • Check the compatibility of your cell phone on ourwebsite.
– Cell phone malfunction. • Switch your cell phone off and on to reset it andtry again.
– Device message sharing is not enabled. • Check the permissions on your device to ensuretext message sharing is enabled.
– Incompatible cell phone. • Check the compatibility of your cell phone on ourwebsite.
I cannot hear text messages.
471
SYNC™ 3 (If Equipped)

Navigation (If Equipped)
Possible Cause and Resolution
Symptom
I cannot enter a street name
when I am abroad. – Incorrect entry method.
• Enter the street name with the country.
The system does not recog-
nize coordinates. – Using the wrong coordinates format.
• Use the format ##. #####, ##. ##### (for N/S ,E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.
472
SYNC™ 3 (If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. – Incompatible device.
• You need an Android device with OS 4.3 or higheror an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using Bluetooth®.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. – Compatible apps are not installed on your device.
• Download and install the latest version of the app.
– Compatible apps are not running on your device. • Start the apps to allow the system to find themand make sure you sign in to any apps if required.
– Incorrect app settings. • Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. – Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that havean exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. – An issue on some older versions of the Android oper-
ating system could result in apps not being found.
• Switch Bluetooth® off and on again to force thesystem to reconnect to your device.
473
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. – Cable connection issue.
• Disconnect the cable from your device, wait for amoment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. – Device volume is low.
• Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. – Device limitation. If you have more apps running on
your device than the number of available Bluetooth®
links, the system cannot find all of them.
• Close some of the apps to allow the system to findthose that you want to use.
474
SYNC™ 3 (If Equipped)

Wi-Fi Connectivity
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. – Password error.
• Enter the correct network password.
– Weak network signal. • Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
– Multiple access points in range with the same SSID. • Use a unique name for your SSID. Do not use thedefault name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. – Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak. – Obstructed network signal.
• If your vehicle has a heated windshield, positionyour vehicle so that the windshield is not facing the
Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
• If your vehicle has metallic tinting on the windows and the windshield, open the windows that are
facing the hotspot.
• If your vehicle is in a garage and you have the garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see. – Hidden network.
• Make the network visible and try again.
475
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. – System limitation.
• SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal • Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
• Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptanceof terms and conditions.
• Test the connection using another device. If thenetwork requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped)
Possible Cause and Resolution
Symptom
You might not have set up Personal Profiles.
I cannot create a profile. You might have entered an invalid profile.
You might not have selected a memory button when
prompted.
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote
control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
476
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
477
SYNC™ 3 (If Equipped)