reset FORD EXPLORER 2020 Workshop Manual

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 469).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 469).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 469).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 458).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
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Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
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When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 328).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals,
Your vehicle is very sophisticated and built
with multiple, complex performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle. Additives and Chemicals
This owner's manual and our Workshop
Manual list the recommended additives
and chemicals for your vehicle. We do not
recommend using chemicals or additives
not approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using our approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 12,500 mi (20,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil
Check
(page 327). Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every
20,000 mi
(32,186 km)
Replace the engine air filter.
Every
30,000 mi
(48,280 km)
Change the engine coolant and motor electronics coolant. 2
At
200,000 mi
(322,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km)
Inspect the accessory drive belt or belts. 3
Every
100,000 mi
(160,000 km)
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Other Maintenance Items
1
Change the automatic transmission fluid.
Every 150,000 mi
(240,000 km) Replace the accessory drive belt or belts. 4
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil
and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last
100,000 mi (160,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily
in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km)
of the message
appearing in the information display
prompting you to change your oil.
• Example 1: The message comes on at
28,750 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at
25,000 mi (40,000 km).
Perform the engine air filter
replacement. Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect front axle.
Inspect frequently, service
as required
Inspect rear axle and U-joints.
Inspect half-shaft boots.
See axle maintenance items under
Exceptions.
Replace spark plugs.
Every
60,000 mi
(96,000 km)
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Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.
Every 60,000 mi
(96,000 km) Operating in Dusty or Sandy Conditions - Such as Unpaved or Dusty Roads
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Perform multi-point inspection.
1 Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset
(page 328). Exclusive use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule: Axle and Transfer Case maintenance
:
The Transfer case, front and rear axles in
your vehicle do not require an any normal
scheduled maintenance. Vehicles are
electrically monitored and notify the driver
required service by displaying a message
in the information display. The transfer
case, front and rear axles are more likely
to require a fluid change if the vehicle has
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Memory Function.........................................150
Easy Entry and Exit Feature............................. 151
Linking a PreSet Position to your Remote Control ............................................................... 151
Saving a PreSet Position................................... 151
Message Center See: Information Displays................................. 112
Mirrors See: Windows and Mirrors................................ 97
Mobile Communications Equipment.......17
Moonroof.........................................................102 Bounce-Back....................................................... 103
Opening and Closing the Moonroof............102
Rear SunShade Opening and Closing........103
Motorcraft Parts - 2.3L EcoBoost™................................................390
Motorcraft Parts - 3.0L...............................391
Motorcraft Parts - 3.3L..............................392
MyKey – Troubleshooting...........................67
MyKey ™.............................................................64
Principle of Operation........................................ 64
N
Navigation.....................................................460 Changing the Format of the Map................462
cityseeker............................................................. 464
Michelin Travel Guide...................................... 465
Navigation Map Accuracy and Updates........................................................... 465
Route Guidance................................................. 462
Setting a Destination........................................ 461
SiriusXM Traffic and Travel Link.................. 465
Zoom...................................................................... 462
Network Connectivity
................................426
Connecting the Vehicle to a Mobile
Network............................................................ 426
Network Connectivity – Troubleshooting........................................427
Normal Scheduled Maintenance..........490 Intelligent Oil-Life Monitor™........................ 490
Normal Maintenance Intervals...................... 491
O
Oil Change Indicator Reset......................328
Oil Check See: Engine Oil Check....................................... 327Opening and Closing the Hood..............323
Closing the Hood............................................... 324
Opening the Hood............................................. 323
Ordering Additional Owner's Literature........................................................311
Obtaining a French Owner ’s Manual............311
Overhead Console.........................................171
Overriding Automatic High Beam Control............................................................96
Overriding Reverse Braking Assist..........221
Overriding the Set Speed..........................252
P
Parking Aids
...................................................230
Principle of Operation...................................... 230
Passive Anti-Theft System.........................78 Programming a Spare Intelligent Access
Key........................................................................\
. 78
SecuriLock®........................................................... 78
PATS See: Passive Anti-Theft System..................... 78
Pedestrian Alert System
.............................54
Pedestrian Protection..................................54
Perchlorate........................................................15
Personalized Settings
..................................118
Fuel Economy....................................................... 119
Hybrid Information.............................................. 119
Trip 1 and 2.............................................................. 119
Personal Safety System ™
..........................45
How Does the Personal Safety System
Work?.................................................................. 45
Phone..............................................................458 Android Auto...................................................... 460
Apple CarPlay..................................................... 460
Pairing Your Cell Phone for the First Time.................................................................. 459
Text Messaging.................................................. 459
Using Your Cell Phone..................................... 459
Post-Crash Alert System
..........................304
Power Door Locks See: Locking and Unlocking............................. 69
Power Liftgate
..................................................74
Hands-Free Feature............................................ 76
Obstacle Detection.............................................. 76
Opening and Closing the Liftgate................... 74
Setting the Liftgate Open Height................... 76
Stopping the Liftgate Movement................... 75
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Switching Lane Centering On and
Off..................................................................254
Activating Lane Centering.............................. 254
System Alerts and Automatic Cancellation.................................................... 254
Switching Rear Occupant Alert System On and Off
...................................................160
Switching Reverse Braking Assist On and Off
....................................................................221
Symbols Glossary.............................................9
SYNC™ 3........................................................438
General Information......................................... 438
SYNC™ 3 Troubleshooting.......................471 Additional Information and
Assistance....................................................... 483
Apps........................................................................\
478
Navigation............................................................. 477
Personal Profiles................................................. 481
Phone..................................................................... 475
Resetting the System...................................... 483
USB and Bluetooth Audio............................... 472
Voice Recognition............................................... 471
Wi-Fi Connectivity............................................ 480
T
Technical Specifications See: Capacities and Specifications............384
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
......................308
Tire Care..........................................................355
Glossary of Tire Terminology........................ 356
Information About Uniform Tire Quality Grading............................................................. 355
Information Contained on the Tire Sidewall............................................................ 357
Temperature A B C............................................ 356
Traction AA A B C............................................... 355
Treadwear............................................................. 355
Tire Pressure Monitoring System
...........370
Changing Tires With a Tire Pressure
Monitoring System......................................... 371
Understanding Your Tire Pressure Monitoring System ....................................... 372
Tires See: Wheels and Tires..................................... 353
Towing a Trailer............................................289 Load Placement................................................ 289Towing the Vehicle on Four
Wheels..........................................................295
Emergency Towing............................................ 295
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 295
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 295
Recreational Towing - Rear-Wheel Drive Vehicles............................................................ 295
Towing.............................................................289
Traction Control............................................224 Principle of Operation...................................... 224
Traffic Sign Recognition.............................272 Principle of Operation....................................... 272
Using Traffic Sign Recognition...................... 272
Trailer Sway Control...................................290
Transmission Code Designation............394
Transmission Specifications - ST.........388
Transmission.................................................202
Transporting the Vehicle
..........................304
U
Under Hood Overview - 2.3L EcoBoost™.................................................324
Under Hood Overview - 3.0L...................325
Under Hood Overview - 3.3L...................326
Unique Driving Characteristics...............180
Universal Garage Door Opener...............162 HomeLink Wireless Control System............162
USB Port.........................................................436 Locating the USB Ports................................... 437
Using Four-Wheel Drive...........................208 Driving in Special Conditions With
Four-Wheel drive (4WD)............................ 210
How Your Vehicle Differs from Other Vehicles............................................................ 209
Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires.............209
Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires......................... 208
Using MyKey With Remote Start Systems...........................................................67
Using Snow Chains
....................................368
Using Stability Control...............................226 Electronic Stability Control - Base
Model................................................................ 226
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