ESP FORD EXPLORER 2023 Repair Manual

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor CompanyElectric and Hybrid-ElectricVehicles Equipped With HighVoltage Batteries
(Vehicle Owner/Operator/GeneralPublic)Electric and Hybrid-Electric VehicleConsiderations
In the event of damage or fire involving anelectric vehicle or hybrid-electric vehicle:
•Always assume the high-voltagebattery and associated componentsare energized and fully charged.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
•Venting high-voltage battery vaporsare potentially toxic and flammable.
•Physical damage to the vehicle orhigh-voltage battery may result inimmediate or delayed release of toxic,flammable gases and fire.
Vehicle information and general safetypractices:
•Know the make and model of yourvehicle.
•Review the owner’s manual andbecome familiar with your vehicle’ssafety information and recommendedsafety practices.
•Do not attempt to repair damagedelectric and hybrid-electric vehiclesyourself.
Contact an authorized dealer.
Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible:
•Move your vehicle to a safe, nearbylocation and remain on the scene.
•Roll down the windows beforeswitching your vehicle off.
•Place your vehicle in park (P), set theparking brake, switch off the vehicle,activate the hazard warning flashersand move your key(s) at least 15 ft(5 m) away from the vehicle.
Always:
•Call emergency assistance if neededand advise that an electric orhybrid-electric vehicle is involved.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid-electricvehicle.
Fires
As with any vehicle, call emergencyassistance immediately if you see sparks,smoke or flames coming from the vehicle.Remain a safe distance from the vehicleand try to stay clear of the smoke.
•Exit the vehicle immediately.
•Advise emergency assistance that anelectric or hybrid-electric vehicle isinvolved.
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•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 49 ft (15 m) of anystructure or vehicle.
•Make sure that passenger and luggagecompartments remain ventilated.
•Call emergency assistance if youobserve leaking fluids, sparks, smokeor flames, or hear gurgling or bubblingfrom the high-voltage battery.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicatorsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
•You press the hazard control button.
•You press the panic button on theremote entry transmitter (if equipped).
•Your vehicle runs out of power.
•Sounding of the horn is only enabledin specific markets.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure.If you tow your vehicle incorrectly, or byany other means, vehicle damage mayoccur.
We produce a towing manual for allauthorized tow truck operators. Have yourtow truck operator refer to this manual forproper hook-up and towing procedures foryour vehicle.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]/A+1-800-841-3673Caribbean andCentral America
[email protected] 4 3327 266
Ford
Middle East
80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
Kuwait22280384
[email protected]/AN/ANorth Africa
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]/AN/ASub-Saharan Africa
[email protected] [email protected]/A+82-02-1600-6003South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
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high-speed operation, and maycompletely shut down without warning,potentially losing engine power, powersteering assist, and power brake assist,which may increase the possibility of acrash resulting in serious injury.
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
Your vehicle has limited engine powerwhen in the fail-safe mode, drive yourvehicle with caution. Your vehicle does notmaintain high-speed operation and theengine may operate poorly.
Remember that the engine is capable ofautomatically shutting down to preventengine damage. In this situation:
1.Pull off the road as soon as safelypossible and switch the engine off.
2.If you are a member of a roadsideassistance program, we recommendthat you contact your roadsideassistance service provider.
3.If this is not possible, wait for a shortperiod of time for the engine to cool.
4.Check the coolant level. If the coolantlevel is at or below the minimum mark,add prediluted coolant immediately.
5.When the engine temperature cools,you can re-start the engine. Have yourvehicle checked as soon as possible tominimize engine damage.
Note:Driving your vehicle without repairincreases the chance of engine damage.
Engine Coolant TemperatureManagement (If Equipped)
WARNING: To reduce the risk ofcrash and injury, be prepared that thevehicle speed may reduce and thevehicle may not be able to acceleratewith full power until the coolanttemperature reduces.
If you tow a trailer with your vehicle, theengine may temporarily reach a highertemperature during severe operatingconditions, for example ascending a longor steep grade in high ambienttemperatures.
At this time, you may notice the coolanttemperature gauge moves toward the redzone and a message may appear in theinformation display.
You may notice a reduction in vehiclespeed caused by reduced engine power inorder to manage the engine coolanttemperature. Your vehicle may enter thismode if certain high-temperature andhigh-load conditions take place. Theamount of speed reduction depends onvehicle loading, grade and ambienttemperature. If this occurs, there is noneed to stop your vehicle. You cancontinue to drive.
The air conditioning may automaticallyturn on and off during severe operatingconditions to protect the engine fromoverheating. When the coolanttemperature decreases to the normaloperating temperature, the air conditioningturns on.
If the coolant temperature gauge movesfully into the red zone, or if the coolanttemperature warning or service enginesoon messages appear in your informationdisplay, do the following:
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1.Park your vehicle on a level surface.
2.Look at the brake fluid reservoir to seewhere the brake fluid level is relativeto the MIN and the MAX marks on thereservoir.
Note:If the brake fluid level is between theMIN and the MAX marks on the reservoir, itis acceptable.
Note:If the brake fluid level is below theMIN mark or above the MAX mark, haveyour vehicle checked as soon as possible.
Note:To avoid fluid contamination, thereservoir cap must remain in place and fullytight, unless you are adding fluid.
Only use fluid that meets ourspecifications. See Capacities andSpecifications (page 378).
Brake Fluid Service Interval
Brake fluid absorbs water over time whichdegrades the effectiveness of the brakefluid. Change the brake fluid at thespecified intervals to prevent degradedbraking performance.
For detailed interval information, seeScheduled Maintenance in your Owner'sManual or your local maintenance guide.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electricpower steering (EPS) system. There is nofluid reservoir to check or fill.
CHANGING THE 12V BATTERY
- EXCLUDING: HYBRID
ELECTRIC VEHICLE (HEV)
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: When lifting aplastic-cased battery, excessive pressureon the end walls could cause acid to flowthrough the vent caps, resulting inpersonal injury and damage to thevehicle or battery. Lift the battery with abattery carrier or with your hands onopposite corners.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
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WARNING: Battery posts,terminals and related accessoriescontain lead and lead compounds,chemicals known to the State ofCalifornia to cause cancer andreproductive harm.Wash your handsafter handling.
WARNING: This vehicle may havemore than one battery. Removing thebattery cables from only one batterydoes not disconnect your vehicleelectrical system. Make sure youdisconnect the battery cables from allbatteries when disconnecting power.Failure to do so may cause seriouspersonal injury or property damage.
WARNING: For vehicles withAuto-Start-Stop the battery requirementis different. You must replace the batterywith one of exactly the samespecification.
The battery is in the engine compartment.See Under Hood Overview (page 317).
Your vehicle has a maintenance-freebattery. It does not require additionalwater during service.
If the vehicle battery has a cover and venthose, make sure you correctly install it aftercleaning or replacing the battery.
For longer, trouble-free operation, keep thetop of the battery clean and dry and thebattery cables tightly fastened to thebattery terminals. If any corrosion ispresent on the battery or terminals, removethe cables from the terminals and cleanwith a wire brush. You can neutralize theacid with a solution of baking soda andwater.
We recommend that you disconnect thenegative battery cable terminal from thebattery if you plan to store your vehicle foran extended period.
Note:If you only disconnect the negativebattery cable terminal, make sure it isisolated or placed away from the batteryterminal to avoid unintended connection orarcing.
If you replace the battery make sure itmatches the electrical requirements ofyour vehicle.
If you disconnect or replace the batteryand your vehicle has an automatictransmission, it must relearn its adaptivestrategy. Because of this, the transmissionmay shift firmly when first driven. This isnormal operation while the transmissionfully updates its operation to optimumshift feel.
Battery Sensor Reset
When you install a new battery, reset thebattery sensor by doing the following:
1.Switch the ignition on, and leave theengine off.
Note:Complete Steps 2 and 3 within 10seconds.
2.Flash the high beam headlamps fivetimes, ending with the high beams off.
3.Press and release the brake pedal threetimes.
The battery warning lamp flashes threetimes to confirm that the reset issuccessful.
Battery Management System (If
Equipped)
The system monitors battery conditionsand takes actions to extend battery life. Ifexcessive battery drain is detected, thesystem temporarily disables someelectrical systems to protect the battery.
Systems included are:
•Heated rear window.
•Heated seats.
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CHANGING THE 12V BATTERY
- HYBRID ELECTRIC VEHICLE
(HEV)
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: When lifting aplastic-cased battery, excessive pressureon the end walls could cause acid to flowthrough the vent caps, resulting inpersonal injury and damage to thevehicle or battery. Lift the battery with abattery carrier or with your hands onopposite corners.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
WARNING: Battery posts,terminals and related accessoriescontain lead and lead compounds,chemicals known to the State ofCalifornia to cause cancer andreproductive harm.Wash your handsafter handling.
WARNING: This vehicle may havemore than one battery. Removing thebattery cables from only one batterydoes not disconnect your vehicleelectrical system. Make sure youdisconnect the battery cables from allbatteries when disconnecting power.Failure to do so may cause seriouspersonal injury or property damage.
WARNING: For vehicles withAuto-Start-Stop the battery requirementis different. You must replace the batterywith one of exactly the samespecification.
The primary battery is in the enginecompartment. See Under HoodOverview (page 317).
The secondary battery is located behindthe trim panel in the luggagecompartment.
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CLEANING THE EXTERIOR
Wash your vehicle regularly with cool orlukewarm water and a neutral pHshampoo, we recommend MotorcraftDetail Wash.
•Never use strong household detergentsor soap, for example dish washing orlaundry liquid. These products candiscolor and spot painted surfaces.
•Never wash your vehicle when it is hotto the touch, or during strong or directsunlight.
•Dry your vehicle with a chamois or softterry cloth towel to eliminate waterspotting.
•Immediately remove fuel spillages, birddroppings, insect deposits and road tar.These may cause damage to yourvehicle’s paintwork or trim over time.We recommend Motorcraft Bug andTar Remover.
•Remove any exterior accessories, forexample antennas, before entering acar wash.
•When filling with AdBlue®, remove anyresidue on painted surfacesimmediately.
Note:Suntan lotions and insect repellentscan damage painted surfaces. If thesesubstances come in contact with yourvehicle, wash the affected area as soon aspossible.
Cleaning the Exterior Precautions
Immediately remove fuel spillages, AdBlueresiduals, bird droppings, insect depositsand road tar. These may cause damage toyour vehicle’s paintwork or trim over time.
Remove any exterior accessories, forexample antennas, before entering a carwash.
Cleaning the Exterior Lamps
Note:Do not scrape the exterior lampslenses or use abrasives, alcoholic solventsor chemical solvents to clean them.
Note:Do not wipe the exterior lamps whenthey are dry.
Exterior Chrome Parts
•Apply a high quality-cleaning productto bumpers and other chrome parts.Follow the manufacturer’s instructions.We recommend Motorcraft CustomBright Metal Cleaner.
•Do not apply the cleaning product tohot surfaces. Do not leave the cleaningproduct on chrome surfaces longerthan the time recommended.
•Using non-recommended cleaners canresult in severe and permanentcosmetic damage.
Note:Never use abrasive materials, forexample steel wool or plastic pads as theycan scratch the chrome surface.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommendMotorcraft Detail Wash. If tar or greasespots are present, we recommendMotorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferredhowever, pressure washing may be usedunder the following conditions:
•Do not use water pressure higher than2,000 psi (14,000 kPa).
•Do not use water hotter than 179°F(82°C).
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