FORD F SERIES MOTORHOME AND COMMERCIAL CHASSIS 1996 10.G Owners Manual

87 %
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[RE22450( FM)03/94]
quarter page art:0020319-C
Lug nut tightening sequence
[RE23450( M)06/90]
q
Lower the vehicle until the tire touches the
ground, and tighten lug nuts in the same
sequence to the specifications shown in the
chart below.
[RE23550( M)06/90]
q
Finish lowering the vehicle and replace any
wheel covers, ornaments, or hub caps that
your vehicle has. Make sure that they are
snapped into place.
[RE23650( M)06/90]
q
Put the tire, jack, and wrench away. (Make
sure jack is securely fastened so it doesn't
rattle when you drive.)
*
[RE23675( M)05/95]
RWARNING
Make sure spare tires and jacking
equipment are stowed and secured in the
proper storage location.
[RE23750( M)06/90]
q
Unblock the wheels.
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Update:Tue Jun 20 16:45:33 1995

88
*
[RE24100( EFM)06/93]
Retighten the wheel lug nuts to the specified
torque at 100 miles (160 km), and again at 500
miles (800 km) of new vehicle operation and at
the intervals specified in theMaintenance Schedule
and Recordbooklet.
*
[RE24200( ALL)10/89]
Also retighten to the specified torque at 500
miles (800 km) of operation after any wheel
change or any time the lug nuts are loosened.
*
[RE24301( ALL)05/95]
RWARNING
Failure to retighten wheel lug nuts at
mileages specified could allow wheels to
come off while the vehicle is in motion.
% [RE24395( M)08/90]
eight pica chart:0020726-AFile:ltrem.ex
Update:Tue Jun 20 16:45:33 1995

89
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[RE24700( ALL)05/95]
Towing Your Vehicle
*
[RE24875( ALL)]
If you need to have your vehicle towed, contact
a professional towing service or, if you are a
member, your roadside assistance center.
Recommended towing options include wheel lift
towing or flat bed towing.
[RE24925( ALL)02/95]
half page art:0001463-AFile:ltrem.ex
Update:Tue Jun 20 16:45:33 1995

90
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[RE24950( ALL)/]
When calling for a tow truck, tell the operator
what kind of vehicle you have. A towing
manual is available from Ford Motor Company
for all authorized tow truck operators. Have
your tow truck driver refer to this manual for
the proper hook-up and towing procedures for
your vehicle.
File:ltrem.ex
Update:Tue Jun 20 16:45:33 1995

91
Customer Assistance
[HS00105( M)05/95]
Motorhome Assistance
[HS00110( M)05/95]
If you have a service concern, please follow the
directions below. If you require roadside
assistance (flat tire, jump start, fuel, locked out),
please refer toRoadside Assistancein this section.
[HS00115( M)05/95]
Call our Motorhome Customer Assistance Center
(1-800-444-3311) which is available 24 hrs/day.
[HS00120( M)05/95]
If inspections or repairs are required let the
assistance center make an appointment for you
at the most appropriate repair location in your
area.
[HS00125( M)05/95]
Please have the following information ready
before you call:
[HS00130( M)05/95]
q
Vehicle Identification Number
[HS00135( M)05/95]
q
Current Mileage
[HS00140( M)05/95]
q
A Summary of Your Concern
[HS00145( M)05/95]
When you arrive at the repair location explain
your concern fully to the service writer. If your
problem is resolved please contact
(1-800-444-3311) and advise them accordingly.
[HS00150( M)05/95]
If your service problem is not resolved, ask to
see the Service Manager and review your
concern with him.
[HS00155( M)05/95]
If you are still not satisfied, contact
(1-800-444-3311) and our Motorhome Customer
Assistance Center will assist you and/or the
repair location as needed.
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Update:Tue Jun 20 16:45:12 1995

92
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[HS00205( ALL)06/94]
Roadside Assistance
*
[HS00210( ALL)05/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (3 years or 60,000 km), whichever
comes first. To purchase Roadside Assistance
coverages beyond this period, through Ford
Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
*
[HS00245( ALL)06/94]
How to use Roadside Assistance
*
[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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Update:Tue Jun 20 16:45:12 1995

93
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[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300( ALL)01/95]
If You Have a Service Problem
*
[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00525( ALL)03/95]
Service/Maintenance Concerns
(U.S. or Canada)
[HS00650( M)02/95]
Ford recommends that you take your vehicle to
one of the dealers recommended by our
Motorhome Customer Assistance center. The
toll-free number for the Motorhome Customer
Assistance center is 1-800-444-3311.
*
[HS00700( ALL)03/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership. If you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
*
[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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Update:Tue Jun 20 16:45:12 1995

94
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[HS01010( ALL)04/95]
In the U.S., contact:
%*
[HS01025( ALL)03/95]
one inch art:0060100-E
*
[HS01050( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01075( ALL)04/95]
one inch art:0060101-C
*
[HS01200( ALL)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300( ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400( ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500( ALL)03/95]
q
the year and make of your vehicle
*
[HS01550( ALL)03/95]
q
the date purchased
*
[HS01600( ALL)03/95]
q
the current mileage on your vehicle
*
[HS01700( ALL)03/95]
q
your Vehicle Identification Number (VIN)
(listed on your owner card)
*
[HS02200( ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
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Update:Tue Jun 20 16:45:12 1995

95
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[HS02300( ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400( ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500( ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600( ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700( ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750( ALL)03/95]
The Board does not review issues involving:
*
[HS02800( ALL)01/95]
q
A non-Ford product
*
[HS02900( ALL)01/95]
q
A non-Ford dealership
*
[HS03100( ALL)01/95]
q
A vehicle sales transaction
*
[HS03200( ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
*
[HS03300( ALL)01/95]
q
Items not covered by your warranty
*
[HS03400( ALL)01/95]
q
Alleged liability claims
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96
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[HS03450( ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500( ALL)01/95]
q
Cases currently in litigation
*
[HS03600( ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650( ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700( ALL)04/95]
How Does the Board Work?
*
[HS03800( ALL)04/95]
The Board has four members:
*
[HS03900( ALL)04/95]
q
three consumer representatives
*
[HS04000( ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
*
[HS04200( ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
*
[HS04300( ALL)04/95]
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
presentations may be requested by the Board. A
decision is made by the Board by simple
majority vote.
File:lthsm.ex
Update:Tue Jun 20 16:45:12 1995