FORD F250 SUPER DUTY 2015 Owners Manual

In order to help you serve you better,please have the following informationavailable when contacting a CustomerRelationship Center:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyFord in writing before pursuing remediesunder your state’s warranty laws. Ford isalso allowed a final repair attempt in somestates.
In the United States, a warranty disputemust be submitted to the BBB AUTO LINEbefore taking action under theMagnuson-Moss Warranty Act, or to theextent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18000 miles (29 000 km),whichever occurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
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THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE4200 Wilson Boulevard, Suite 800Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
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FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: +971 4 3326084Toll-Free Number of the Kingdom of SaudiArabia: 800 8971409Local Telephone Number of Kuwait:24810575FAX: +971 4 3327299Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford Motor
Company.
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To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go tohttp://www.safercar.gov; or writeto:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety fromhttp://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htmWebsite
1–800–333–0510Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery beforeservicing high current fuses.
To reduce risk of electrical shock,always replace the cover to thepower distribution box beforereconnecting the battery or refilling fluidreservoirs.
The power distribution box is located inthe engine compartment. It hashigh-current fuses that protect yourvehicle's main electrical systems fromoverloads.
If you disconnect and reconnect thebattery, you will need to reset somefeatures. See Changing the 12V Battery(page 244).
Protected componentsFuse amp ratingFuse or relay number
Blower motorRelay1
Not used—2
Urea heaters (diesel engine)Relay3
Not used—4
Heated mirrorsRelay5Rear window defroster
Not used—6
Heated mirrors50A*7Rear window defroster
Passenger seat30A*8
Driver seat30A*9
Trailer tow40A*10
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FusesE163101

Protected componentsFuse amp ratingFuse or relay number
Not used—11
Driver smart window motor30A*12
Not used—13
Not used—14
Fuel pump (diesel engine)Diode15
Not used—16
Heated mirror15A**17
Not used—18
Not used—19
Not used—20
Not used—21
Trailer tow electric brake30A*22
Blower motor40A*23
Not used—24
Wipers30A*25
Trailer tow park lamps30A*26
Urea heaters (diesel engine)25A*27
Buss bar—28
Trailer tow park lampsRelay29
A/C clutchRelay30
WipersRelay31
Not used—32
Vehicle power 115A**33
Vehicle power 2 (diesel engine)15A**34
Vehicle power 2 (gas engine)20A**
Vehicle power 310A**35
Vehicle power 4 (diesel engine)15A**36
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Protected componentsFuse amp ratingFuse or relay number
Vehicle power 4 (gas engine)20A**
Vehicle power 5 (diesel engine)10A**37
Electronic control module (diesel engine)Relay38Powertrain control module (gas engine)
4x4 hub lock10A**39
4x4 electronic lock15A**40
Not used—41
Rear heated seats20A**42
Not used—43
Not used—44
Run/start relay coil10A**45
Transmission control module keep-alivepower (diesel engine)10A**46
A/C clutch feed10A**47
Run/startRelay48
Rearview camera system10A**49
Blower motor relay coil10A**50
Not used—51
Electronic control module10A**52Powertrain control module,Transmission control module run/start
4x4 module10A**53
Anti-lock brake system run/start10A**54
Rear window defroster coil10A**55
Passenger compartment fuse panel run/start feed20A**56
Fuel pumpRelay57
Not used—58
Not used—59
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Protected componentsFuse amp ratingFuse or relay number
Not used—60
Not used—61
Not used—62
Not used—63
Not used—64
Not used—65
Fuel pump20A**66
Not used—67
Fuel pump relay coil10A**68
Not used—69
Trailer tow backup lamp10A**70
Canister vent (gas engine)10A**71
Electronic control module relay coil feedkeep-alive power10A**72
Powertrain control module
Not used—73
Not used—74
Not used—75
Trailer tow backup lampRelay76
Not used—77
Not used—78
Not used—79
Not used—80
Not used—81
Auxiliary power point #220A*82
Auxiliary power point #120A*83
4x4 shift motor30A*84
Heated/cooled seats30A*85
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Protected componentsFuse amp ratingFuse or relay number
Anti-lock brake system coil feed25A*86
Auxiliary power point #520A*87
Auxiliary power point #620A*88
Starter motor40A*89
Trailer tow battery charge25A*90
Not used—91
Auxiliary power point #420A*92
Auxiliary power point #320A*93
Auxiliary switch #125A*94
Auxiliary switch #225A*95
Anti-lock brake system pump50A*96
Inverter40A*97
Not used—98
Instrument panel power inverter40A*99
Not used—100
StarterRelay101
Not used—102
Not used—103
Not used—104
Not used—105
Not used—106
Not used—107
*Cartridge fuses
**Mini fuses
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