FORD FIESTA 2011 Repair Manual

•Download Phonebook: WhenDownload Phonebookappears in the
radio display, press OK. When Download? will appears in the display,
press OK. The display will indicate when the download is complete.
•Delete Contact: WhenDelete Contactappears in the radio display,
press OK to delete a specific contact. Press OK when SELECT
CONTACT appears and scroll until the desired name appears in the
radio display. Press OK to select.Delete Contact? will appear in the
radio display. Press OK to confirm.
Note:If Automatic download is on, the contact may appear on the
next download from yourBluetoothenabled cellular phone.
Note:This is a speed dependent feature and cannot be operated if
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
•Return: Select to go back.
Automatically downloading your phone book
Note:This is a phone dependent feature.
SYNCallows you to automatically download yourBluetoothenabled
cellular phone’s phone book with location type (i.e., cell, work, other), if
supported, each time your phone connects with SYNC.
Note:Your phone book, call history and text messages can only be
accessed when your specificBluetoothenabled cellular phone is
connected.
Note:To scroll, press
/.
1. Press PHONE to access thePhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilAuto Downloadis selected and press OK.
4. WhenAuto Download On?appears, press OK. Auto Download set to
on will appear and your phone book will be automatically downloaded
each time yourBluetoothenabled cellular phone connects with SYNC.
Or, select Auto Download Off and press OK. Your phone book will not be
automatically downloaded each time your phone connects with SYNC.
Note:Downloading times are phone and quantity dependent.
Note:If you choose to automatically download your cellular phone’s
phone book every time yourBluetoothenabled phone reconnects to
SYNC, any changes, additions or deletions that have been saved since
your last download will be deleted.
Traffic, Directions and Information (if equipped, U.S. only)
Note: Your Traffic, Directions and Information feature requires
activation prior to use. Visit www.SyncMyRide.com to register.
Entertainment Systems
61
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

There is a free introductory period associated with the Traffic, Directions
and Information feature, but youmustregister to use this feature.
Stay connected — even in your car. Using advanced vehicle sensors,
integrated GPS technology and comprehensive map and traffic data,
SYNCwith Traffic, Directions and Information connects you to
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports and weather. For a complete list of services, or to
learn more, please visit www.SyncMyRide.com.
Note:To scroll, press
/.
To connect using voice commands:
1. Press
.
2. When prompted, say, “Services”.
3. Once connected, follow the voice prompts to request your desired
service such as “Traffic” or “Directions”. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
4. To return to the services menu, say “Services” or for help, simply say,
“Help”.
To connect using the phone menu:
1. Press PHONE to enterPhone Menu.
2. Scroll untilServicesis selected and press OK.
3. Scroll untilConnectis selected and press OK. SYNCwill initiate the
call to the services portal.
4. Once connected, follow the voice prompts to request your desired
Service such as Traffic or Directions. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
5. To return to the services menu, say “Services” or for help, simply say,
“Help”.
To disconnect,press and hold PHONE.
Receiving Turn by Turn Directions
To begin receiving directions:
1. Connect using either the voice commands or phone menu above.
2. When prompted, say, “Directions”.
3. Follow the voice prompts to identify your desired destination.
Entertainment Systems
62
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

4. Once your destination is selected, a route is downloaded to your
vehicle.
Turn by Turn Direction features
Once directions are downloaded, you can then access other features
such as: Next turn, Route status, Route summary, cancel route, update
route and also voice guidance.
To access these features through the phone menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilServicesis selected and press OK.
3. Scroll to cycle through:
•Next turn:Repeats the next turn instruction.
•Route status:Provides the number of miles and approximate time to
your destination.
•Route summary:Provides the full list of remaining turn instructions.
•Cancel route:Cancels the turn by turn driving directions.
•Update route:Downloads an updated route to your destination.
•Voice guidance on/off:When voice guidance is set to on, the system
will provide spoken directions and a visual display of the directions.
When voice guidance is turned off, the system will provide
turn-by-turn tones and a visual display of the directions without
spoken guidance.
•Guidance display (if equipped):If your vehicle is equipped with a
center integrated display, you can set this feature to ‘Always on’ and
the system will display your next guidance direction in the center
integrated display.
4. When your desired feature appears in the display, press OK to confirm
and initiate the feature.
Note:If you select Voice Guidance, scroll until the desired selection
(YES or NO) appears in the display. Press OK to confirm.
Accessing these features using voice commands:Press
and,
when prompted, say any of the above commands.
Entertainment Systems
63
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

Personalizing Traffic, Directions and Information:
Your Traffic, Directions and Information Services can be personalized to
provide quicker access to your most used or favorite information. You
can save address points such as, ‘work’ or ‘home’. You can also save
favorite information like sports teams or a news category. To learn more,
log onto www.SyncMyRide.com.
Push to interrupt:You can, at any time, press
to interrupt a voice
prompt (or sports report for example) and provide your next voice
command.
Portable:Simply connect your phone to any vehicle equipped with
Traffic, Directions and Information and continue enjoying your
personalized services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note:SYNCwith Traffic, Directions & Information Services requires
activation prior to use. Standard phone and message rates may apply.
Subscription may be required. To register and check your eligibility for
free services, log onto www.SyncMyRide.com.
Entertainment Systems
64
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

911 Assist™ (if equipped)
For 911 Assist™ to function properly, the vehicle must have
battery power after the crash, the cell phone must be previously
paired, connected to SYNC, and continue to function properly
with the ability to make and maintain a 911 call initiated by
SYNC, and the 911 Assist™ feature must be previously enabled
(set to ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
The cell phone or 911 Assist™ hardware may become damaged in
a crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, every cell phone operates differently. While SYNC,
911 Assist™ works with most cell phones, some may have trouble
using this feature. Finally, not all crashes deploy an airbag or, in
certain vehicles, activate the fuel pump shut-off which are the
criteria to initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover
crashes, and the deployment of any airbag is intended to act as a 911
Assist™ trigger if those events occur. For more information about airbag
deployment, see theSeating and Safety Restraintschapter of your
Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to
act as a trigger for 911 Assist™ in rear-end crashes, in which airbags
generally do not deploy. To determine if your vehicle has this trigger,
check theRoadside Emergencychapter in your Owner’s Guide. If your
Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911
Assist™. If your Owner Guide describes a “Fuel Pump Shut-offSwitch”,
it will not trigger 911 Assist™.
WARNING:Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
Entertainment Systems
65
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
Entertainment Systems
66
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC.
•A connectedBluetoothenabled cellular phone that has the ability to
make and maintain an outgoing call at the time of the incident.
•A connectedBluetoothenabled cellular phone that has adequate
network coverage, battery power and signal strength.
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press PHONE to enterPhone Menu.
2. Scroll until911 Assistis selected and press OK.
3. Press
orto toggle betweenOnandOffselections.
4. Press OK when the desired option appears in the display.
Note:Off selections include: Off with reminder and Off without
reminder. Off with reminder provides a display and voice reminder at
phone connection at vehicle start. Off without reminder provides a
display reminder only without a voice reminder.
For more information, please visit www.SyncMyRide.com.
Note: Before enabling (setting to ON), review the 911 Assist™
Privacy Notice.
Entertainment Systems
67
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

Vehicle health report (if equipped, U.S. only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note: Your Vehicle Health Report feature requires activation
prior to use. Visit www.SyncMyRide.com to register.There is no fee
or subscription associated with Vehicle Health Report, but youmust
register to use this feature.
SYNCallows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
VEHICLE HEALTH REPORT PRIVACY NOTICE: When you run a
Vehicle Health Report, Ford Motor Company may collect your cell
phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle
information. Ford may use the vehicle information it collects for
any purpose. If you do not want to disclose your cell phone
number or vehicle information, do not run the feature or set up
your Vehicle Health Report profile at www.SyncMyRide.com. Refer
to www.SyncMyRide.com — Vehicle Health Report Terms and
Conditions, and Privacy Statement — for more information.
You can initiate a Vehicle Health Report in the vehicle and view the
complete report with all information listed above on SyncMyRide.com.
You can also choose for SYNCto automatically remind you to run
reports at specific mileage intervals. After you’ve registered for the
Vehicle Health Report service and established your preferences at
www.SyncMyRide.com, you can then request a Vehicle Health Report (in
Entertainment Systems
68
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

your vehicle) and return to your account at www.SyncMyRide.com to
view your report. Cell phone airtime usage may apply when reporting.
To access and run a report (after the vehicle has been running a
minimum of 60 seconds):
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilVehicle Healthis selected and press OK.
3. User Pref will appear in the display. Scroll until ‘Run Report’ is
selected and press OK.
SYNCwill run a health report of vehicle diagnostic systems and send
the results to Ford where it will be combined with scheduled
maintenance information, open recalls and other field service actions and
un-serviced vehicle inspection items from your authorized dealer to
complete your Vehicle Health Report.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Automatic reports (if equipped, U.S. only)
You can choose to have SYNCautomatically prompt you to run a health
report at certain mileage intervals. To do so, you must first turn on the
automatic report feature. To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilVehicle Healthis selected and press OK.
3. WhenUser Preferencesis selected, press OK.
4. Scroll untilAutomatic Reportsis selected and press OK.
5. Scroll to select the desired settingAutomatic Reports On/Off?is
chosen and press OK.
Mileage interval (if equipped, U.S. only)
Once you have turned on the automatic report feature, you can then
choose at which mileage intervals you would like to be prompted to run
a health report. To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
Entertainment Systems
69
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com

2. Scroll untilVehicle Healthis selected and press OK.
3. WhenUser Preferencesis selected, press OK.
4. WhenAutomatic Reportsis selected, press OK.
5. When the desired mile interval is selected (5000, 7500, or 10000),
press OK.
When the chosen mileage is reached, SYNCwill automatically prompt
you and ask if you would like to run a health report. You can then accept
and SYNCwill send you an e-mail with the information or you can
choose to have SYNCremind you later.
Applications
The applications listing will show you any software applications that have
been downloaded to SYNC. To access:
Note:To scroll, press
/.
1. Press PHONE to enter PHONE MENU.
2. Scroll until the desired application is selected and press OK.
System settings
To access the System Settings for Bluetooth Devices and Advanced
Settings:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilSystem Settingsis selected and press OK.
3. Scroll to selectBluetooth Devicesand press OK to access:
•Add Bluetooth Device•Delete Device
•Connect Bluetooth Device•Delete All Devices
•Set Primary Phone•Return
•Set Bluetooth On/Off
Scroll to selectAdvancedand press OK to access:
•Prompts•Languages
•Factory Defaults•Master Reset
•Install Application?•System Info
•Return
Refer to the following sections for further information.
Entertainment Systems
70
2011 Fiesta(fie)
Owners Guide, 3rd Printing
USA(fus)
ProCarManuals.com