FORD FLEX 2013 1.G Owners Manual

“MENU”
“(Phone) settings (set) phone ringer”*
“(Phone) settings (set) ringer 1”*
“(Phone) settings (set) ringer 2”*
“(Phone) settings (set) ringer 3”*
“(Phone) settings (set) ringer off”*
“Battery”
“Phone name”
“Signal”
“Text message inbox”
*Words in ( ) are optional and do not have to be spoken for the system
to understand the command.
Phone book commands:When you ask SYNCto access a phone book
name, number, etc., the requested information appears in the display to
view. Press the phone button and say “Call” to call the contact.
“DIAL”
“411” (four-one-one), “911” (nine-one-one), etc.
“700 (seven hundred)” (seven hundred)
“800 (eight hundred)” (eight hundred)
“900 (nine hundred)” (nine hundred)
“#” “/” (pound, slash)
“ 0–9”
“Asterisk” (*)
“Clear” (deletes all entered digits)
“Delete” (deletes one digit)
“Plus”
“Star”
Note:To exit dial mode, press and hold the phone button or press
MENU to go to the PHONE menu.
SYNC411
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Making Calls
Press the voice icon and when prompted say:
1. Say “Call ” or “Dial”, then the desired number.
2. When the system confirms the number, say “Dial” again to initiate the
call.
To erase the last spoken digit, say “Delete” or press the left arrow
button. To erase all spoken digits, say “Clear” or press and hold the left
arrow button.
To end the call, press and hold the phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phone button.
•Reject the call by pressing and holding the phone button.
•Ignore the call by doing nothing.
Phone Options during an Active Call
During an active call, you have additional menu features which become
available such as putting a call on hold, joining calls, etc. Use the arrow
buttons to scroll through the menu options.
To access:
1. Press MENU during an active call.
2. When Active Call Menu is selected, press OK.
3. Scroll to cycle through the following options:
When you select: You can:
Mute Call?Mute the call.
PrivacySwitch a call from an active hands-free
environment to your cellular phone for a more
private conversation.
Press OK when Privacy on/off appears. (The
display indicates In Privacy and the system
transfers your call.)
Call HoldPut an active call on hold.
Press OK when Hold on/off appears. To
answer another call at this time, press the
phone button.
412SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Enter TonesEnter “tones” such as numbers for passwords.
Scroll until the desired number appears in the
display, then press OK; a tone sounds as
confirmation. Repeat as necessary.
Join CallsJoin two separate calls.
1. Press the phone button.
2. Access the desired contact through SYNC
or use voice commands to place the second
call. Once actively in the second call, press
MENU.
3. Scroll until Join Calls appears and press
OK. Press OK again when Join Calls?appears.
Note:SYNC supports a maximum of three
callers on a multiparty/conference call.
PhonebookAccess your phonebook contacts.
1. Press OK to select, then scroll through your
phonebook contacts.
2. Press OK again when the desired selection
appears in the display.
3. Press the phone button.
Call HistoryAccess your call history log.
1. Press OK to select, then scroll through your
call history options (incoming, outgoing or
missed).
2. Press OK when the desired selection
appears in the display.
3. Press the phone button to call the
selection.
ReturnExit the current menu.
SYNC413
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features such as 911
Assist™, Vehicle Health Report and SYNC Services.
1. Press the phone button to enter the Phone Menu.
2. Scroll to cycle through:
When you select: You can:
Phone RedialRedial the last number called (if available).
Press OK to select, then press OK again to
confirm.
Call History
1Allows you to access any previously dialed,
received or missed calls while your phone has
been connected to the system.
1. Press OK to select.
2. Scroll to select from Call History Incoming,
Call History Outgoing or Call History Missed.
Press OK make your selection.
3. Press OK or the phone button to call the
desired selection.
Note:The system attempts to automatically
re-download your phone book and call history
each time your phone connects to SYNC (if
the auto download feature is on and your
Bluetooth-enabled cellular phone supports
this feature).
Phonebook
1,2Allows you to access your downloaded
phonebook.
1. Press OK to confirm and enter. If your
phonebook has fewer than 255 listings, they
appear alphabetically in flat file mode. If there
are more, they are organized into alphabetical
categories.
2. Scroll until the desired contact appears,
then press OK.
3. Press OK or the phone button.
414SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Text Message1Enables you to send, download and delete
text messages.
Phone Settings
1Allows you to view your phone’s status, set
ring tones, select your message notification,
change phone book entries and automatically
download your cellular phone among other
features.
SYNC Services
3Access the SYNC services portal where you
can request various types of information,
traffic reports and directions.
911 Assist
4Place an emergency call to a 911 operator for
you after an accident (if the feature is used
properly).
Vehicle Health
Report
3Create and receive a diagnostic report card on
your vehicle.
Mobile Apps
3Interact with SYNC-capable mobile
applications on your smartphone.
System SettingsAccess Bluetooth Devices menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Exit Phone MenuExit the phone menu by pressing OK.
1This is a phone-dependent feature2This is a speed-dependent and phone-dependent feature3If equipped, U.S. only4If equipped, U.S. and Canada only
Text Messaging
Note:This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages.
The system can also read incoming text messages to you so that you do
not have to take your eyes off the road.
SYNC415
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Receiving a Text Message
Note:This is a phone-dependent feature. Your phone must support
downloading text messages using Bluetooth to receive incoming text
messages.
Note:Forwarding a text message is a speed-dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
When a new message arrives, an audible tone sounds and the display
indicates you have a new message. You have these options:
1. Press the voice button, wait for the prompt and say “Read Message”
to have SYNC read the message to you.
2. Press OK to receive and open the text message or do nothing and the
message goes into your text message inbox. Press OK again and
SYNC reads your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
3. Press OK and scroll to choose between:
•Reply to Text Message: Press OK to access and then scroll through the
list of pre-defined messages to send.
•Forward Text Message: Press OK to forward the message to anyone in
your Phonebook or Call History. You can also choose Enter Number.
Sending, Downloading and Deleting Your Text Messages
Text messaging is a phone-dependent feature. If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
1. Press the phone button.
2. Scroll until Text Message appears and press OK.
3. Scroll to select from the following options:
Send Text Message?enables you to send a new text message based on
a pre-defined set of 15 messages.
1. Press OK to select. If the system detects your phone does not
support this feature, “Unsupported” appears in the display and SYNC
returns to the main menu.
2. Scroll to cycle through the following options:
416SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Pre-defined text message options
Be there in 10 minutes
Be there in 20 minutes
Call me
Call you later
Can’t talk right now
Can’t wait to see you
I love you
I need more directions
I’m stuck in traffic
No
Thanks
Too funny
Where R you?
Why?
Ye s
9. Press OK when the desired selection is in the display. The system now
needs to know who to send the message to.
10. Scroll to cycle through Phonebook or Call History entries. You can
also select Enter Number to audibly enter a desired number.
11.
Press OK to enter the desired menu and scroll to select the specific
contact.
12. Press OK when the contact appears and press OK again to confirm
when the system asks if you would like to send the message. Each text
message is sent with the following signature: “This message was sent
from my ”.
Download Unread Msgsallows you to download your unread messages
(only) to SYNC. To download the messages, press OK to select. The
display indicates your messages are being downloaded. When complete,
SYNC takes you to your inbox.
Delete All Messages?allows you to delete current text messages from
SYNC (not your phone). To delete the messages, press OK to select. The
display indicates when all your text messages have been deleted and
SYNC returns you to the text message menu.
Note:SYNC does not automatically download all of your unread text
messages at every ignition cycle (as it does with call history and
phonebook if automatic download is set to on).
SYNC417
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Returnexits the current menu when you press OK.
Accessing Your Phone Settings
These are phone-dependent features. Your phone settings allow you to
access and adjust features such as your ring tone, text message
notification, modify your phone book and also set up automatic
download.
1. Press the phone button.
2. Scroll until Phone Settings appears, then press OK.
3. Scroll to select from the following options:
When you select: You can:
Phone StatusSee the provider, name, signal power, battery
power and roaming status of your connected
phone.
Press OK to select and scroll to view the
information. When done, press OK again to
return to the phone status menu.
Set RingerSelect which ring tone sounds during an
incoming call (one of the system’s or your
phone’s).
1. Press OK to select and scroll to hear Ringer
1, Ringer 2, Ringer 3 and Phone Ringer.
2. Press OK to select.
Note:If your phone supports in-band ringing,
your phone’s ringer sounds when Phone
Ringer is chosen.
Message NotificationHave the option of hearing an audible tone to
notify you when a text message arrives.
1. Press OK to select and scroll between
Message Notification On or Message
Notification Off.
2. Press OK to select.
418SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

When you select: You can:
Modify PhonebookModify the contents of your phone book (i.e.
add, delete, download). Press OK to select
and scroll between:
Add Contacts: Press OK to add more contacts
from your phone book. “Push” the desired
contact(s) on your phone. Refer to your
phone’s user guide on how to ’push’ contacts.
Delete Phonebook: Press OK to delete the
current phone book and call history. When
Delete Phonebook appears, press OK to
confirm. SYNC takes you back to the Phone
Settings menu.
Download Phonebook: Press OK to select and
press OK again when Confirm
Download? appears.
Auto DownloadAutomatically download your phone book
each time your phone connects to SYNC.
Press OK to select. When Auto Download
On? appears, press OK to have your
phonebook automatically downloaded each
time.
Select Off to NOT download your phonebook
every time your phone connects to SYNC.
Your phonebook, call history and text
messages can only be accessed when your
specific phone is connected to SYNC.
Note:Downloading times are phone- and
quantity-dependent.
Note:When auto download is on, any
changes, additions or deletions saved since
your last download are deleted.
ReturnExit the current menu.
SYNC419
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

System Settings
System Settings provide access to your Bluetooth Devices and
Advanced menu features. Use the arrow buttons to scroll through the
menu options.
The Bluetooth Devices menu allows you to add, connect, delete and set a
phone as “primary” as well as turn your Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults, perform a master reset, install an application and view system
information.
Bluetooth Devices Menu Options
This menu allows you to add, connect, delete, set a phone as primary,
and turn Bluetooth on or off.
1. Press the phone button to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Bluetooth Devices appears and select OK.
4. Scroll to select from the following options:
420SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)