window FORD FLEX 2019 Service Manual

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 411).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
369
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Driver temperature: Touch up
or down to adjust the
temperature.
A
Heated steering wheel: Touch
the heated steering wheel icon
to switch the heated steering
wheel on and off (if equipped).
B
Defrost:
A pop up appears on
the screen to display the defrost
options.
C
MAX Defrost: Touch the button
to maximize defrosting. Outside
air flows through the windshield
vents, the fan automatically
adjusts to the highest speed and
the temperature dial returns to
the full heat position. You can
use this setting to defog or clear
a thin covering of ice from the
windshield. The heated rear
window also automatically turns
on when you select MAX Defrost.
Defrost:
Touch to clear the
windshield of fog and thin ice.
Touch again to return to the
previous airflow selection. When
on, defrost provides outside air
to reduce window fogging and
distributes air through the
windshield defroster vents and
demister vents.
Note:
To prevent window
fogging, you cannot select
recirculated air when Defrost is
on.
Heated rear window: Turns the
heated rear window on and off.
See the Heated Windows and
Mirrors chapter in your owner
manual. AUTO:
Touch the button to
switch on automatic operation.
Select the desired temperature
using the temperature control.
The system adjusts fan speed,
air distribution, air conditioning
operation, and selects outside
air or recirculated air to heat or
cool the vehicle in order to
maintain the desired
temperature.
D
Power:
Touch the button to
switch the system on and off.
Switching off the climate control
system prevents outside air from
entering the vehicle.
E
DUAL:
This button lights up
when the passenger controls are
active. To switch the dual zone
operation off and link the
passenger temperature to the
driver temperature, touch the
DUAL button to switch it off.
F
Passenger temperature:
Touch up or down to adjust the
temperature.
G
Passenger heated and
climate controlled seats:
H
Touch the heated seat icon to
adjust the heated seat off and
on (if equipped).
Touch the climate-controlled
seat icon to adjust the
climate-controlled seat off and
on (if equipped).
Fan speed:
Touch up or down
to increase or decrease the
volume of air circulated in your
vehicle.
I
Rear:
A pop up appears on the
screen to display the rear control
options.
J
393
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
429
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflectors.
• Side-window deflectors*.
• Splash guards.
• Spoiler.
Interior Style
• Ambient lighting.
• Door sill plates with logo.
• Floor mats. •
Illuminated door sill plate.
• Rear seat entertainment*.
Lifestyle
• Ash cup or coin holder.
• Bluetooth speakers*.
• Camping tent*.
• Cargo area protector.
• Cargo net.
• Cargo organization and management.
• Conversation mirror.
• Roof racks and carriers*.
• Roof rails.
• Seat covers*.
• Trailer hitches, wiring harnesses and
accessories.
• Tablet cradle.
Peace of Mind
• Full vehicle covers*.
• Locking fuel plug.
• Remote start.
• Roadside assistance kits*.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
438
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Accessories

Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
445
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Scheduled Maintenance

Capacities and Specifications - 3.5L
Duratec.........................................................305
Alternative Engine Oil for Extremely Cold Climates........................................................... 308
Specifications..................................................... 306
Capacities and Specifications - 3.5L Ecoboost™.................................................309
Alternative Engine Oil for Extremely Cold Climates............................................................ 312
Specifications...................................................... 310
Capacities and Specifications................299
Cargo Nets.....................................................202
Car Wash See: Cleaning the Exterior.............................. 265
Catalytic Converter
......................................159
On-Board Diagnostics (OBD-II)................... 160
Readiness for Inspection and Maintenance (I/M) Testing................................................... 160
Center Console
..............................................143
Console Refrigerator and Freezer.................143
Second Row Center Console.......................... 143
Changing a Bulb..........................................260 Brake and Rear Lamps, Rear Direction
Indicator and Reversing Lamp.................262
Front Direction Indicator and Front Parking Lamp.................................................................. 261
Front Fog Lamp.................................................. 262
Headlamp.............................................................. 261
Headlamp Low Beam and Headlamp High Beam.................................................................. 261
LED Lamps........................................................... 263
License Plate Lamp.......................................... 263
Changing a Fuse............................................241 Fuses....................................................................... 241
Changing a Road Wheel
...........................293
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 293
Tire Change Procedure.................................... 294
Changing the 12V Battery.........................256
Changing the Engine Air Filter................263
Changing the Wiper Blades
.....................258
Front Wiper Blades........................................... 258
Rear Window Wiper Blade............................. 258
Checking MyKey System Status...............59 MyKey Distance.................................................... 59
Number of Admin Keys...................................... 59
Number of MyKeys.............................................. 59
Checking the Wiper Blades......................257 Child Restraint and Seatbelt
Maintenance..................................................41
Child Restraint Positioning
.........................30
Child Safety........................................................17
General Information............................................. 17
Child Safety Locks..........................................32 Left-Hand Side...................................................... 33
Right-Hand Side................................................... 33
Cleaning Leather Seats
.............................269
Cleaning Products.......................................265 Materials............................................................... 265
Cleaning the Engine....................................267
Cleaning the Exterior..................................265 Cleaning the Headlamps................................ 266
Exterior Chrome Parts..................................... 266
Exterior Plastic Parts........................................ 266
Stripes or Graphics........................................... 266
Underbody........................................................... 266
Under Hood......................................................... 266
Cleaning the Instrument Panel and Instrument Cluster Lens........................268
Cleaning the Interior...................................268 Mirrors.................................................................... 268
Cleaning the Wheels
..................................270
Cleaning the Windows and Wiper Blades............................................................267
Clearing All MyKeys
.......................................58
Climate............................................................392
Climate Control
..............................................112
Climate Controlled Seats..........................135
Cooled Seats........................................................ 135
Heated Seats........................................................ 135
Collision Warning System.........................199 PRINCIPLE OF OPERATION........................... 199
Coolant Check See: Engine Coolant Check............................ 249
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey...........................................58
Programming and Changing Configurable
Settings............................................................... 58
Cross Traffic Alert.........................................196 False Alerts........................................................... 198
Switching the System Off and On...............198
System Errors....................................................... 198
System Lights, Messages and Audible Alerts................................................................... 197
System Limitations............................................ 198
Using the System............................................... 196
501
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Power Exterior Mirrors........................................
86
Power-Folding Mirrors....................................... 86
Puddle Lamps....................................................... 87
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Flat Tire See: Changing a Road Wheel....................... 293
Floor Mats........................................................217
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Foot Pedals See: Adjusting the Pedals.................................. 77
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect..................................................440 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 441
Ford Protect Extended Service Plans (U.S. Only)................................................................. 440
Front Fog Lamps............................................83
Front Passenger Sensing System............46
Fuel and Refueling........................................151
Fuel Consumption.......................................156 Advertised Capacity.......................................... 156
Fuel Economy...................................................... 156
Fuel Filler Funnel Location
........................152
Fuel Quality......................................................151 Choosing the Right Fuel.................................... 151
Fuel Shutoff...................................................220
Fuses.................................................................232
Fuse Specification Chart...........................232 Passenger Compartment Fuse Panel........237
Power Distribution Box.................................... 232
G
Garage Door Opener See: Universal Garage Door Opener...........136
Gauges...............................................................90
Gearbox See: Transmission.............................................. 162General Information on Radio
Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information.......442 Multi-Point Inspection..................................... 444
Owner Checks and Services.......................... 443
Protecting Your Investment........................... 442
Why Maintain Your Vehicle?......................... 442
Why Maintain Your Vehicle at Your Dealership?..................................................... 442
Getting Assistance Outside the U.S. and Canada.........................................................228
Getting the Services You Need...............225 Away From Home.............................................. 225
H
Handbrake See: Parking Brake.............................................. 174
Hazard Flashers...........................................220
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay
....................................82
Headlamp Removal See: Removing a Headlamp......................... 260
Headrest See: Head Restraints.......................................... 121
Head Restraints
..............................................121
Adjusting the Head Restraint......................... 122
Tilting Head Restraints .................................... 124
Heated Exterior Mirrors
................................119
Heated Rear Window...................................119
Heated Seats
..................................................134
Front Seats............................................................ 134
Second Row Heated Seats............................. 134
Heated Steering Wheel
................................75
Heating See: Climate Control........................................... 112
Hints on Controlling the Interior Climate...........................................................116
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
503
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Opening a Rear Door From the Inside..........62
Power Door Locks.................................................
61
Remote Control..................................................... 61
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 62
Smart Unlocks for Intelligent Access Keys...................................................................... 63
Lug Nuts See: Changing a Road Wheel....................... 293
M
Maintenance..................................................243 General Information......................................... 243
Manual Climate Control..............................112 Directing the Air.................................................... 112
Rear Climate Control Lock Indicator............113
Setting the Blower Motor Speed................... 112
Setting the Rear Blower Motor Speed.........113
Setting the Rear Temperature........................ 113
Setting the Temperature................................... 112
Switching Defrost On and Off......................... 112
Switching Maximum Air Conditioning On and Off................................................................ 113
Switching Recirculated Air On and Off........................................................................\
. 113
Switching the Air Conditioning On and Off........................................................................\
. 112
Switching the Climate Control On and Off........................................................................\
. 113
Switching the Rear Climate Control On and Off........................................................................\
. 113
Manual Liftgate...............................................67 Closing the Liftgate.............................................. 67
Opening the Liftgate........................................... 67
Manual Seats.................................................124 Lumbar Adjustment...........................................125
Moving the Seat Backward and
Forward............................................................. 124
Recline Adjustment........................................... 124
Media Hub......................................................323
Memory Function.........................................126 Easy Entry and Exit Feature............................. 127
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
....... 127
Saving a PreSet Position................................. 126Message Center
See: Information Displays................................. 95
Mirrors See: Windows and Mirrors................................ 85
Mobile Communications Equipment.......13
Moonroof..........................................................88 Bounce-Back......................................................... 89
Opening and Closing the Moonroof.............89
Venting the Moonroof........................................ 89
Motorcraft Parts - 3.5L Duratec............300
Motorcraft Parts - 3.5L Ecoboost™.................................................302
MyKey Troubleshooting
...............................59
MyKey ™.............................................................57
Principle of Operation......................................... 57
N
Navigation.....................................................400 cityseeker.............................................................. 407
Destination Mode.............................................. 402
Map Mode........................................................... 400
Navigation Map Updates............................... 408
Navigation Menu............................................... 405
SiriusXM Traffic and Travel Link.................. 408
SYNC AppLink.................................................... 407
Waypoints............................................................ 406
Normal Scheduled Maintenance..........445 Intelligent Oil-Life Monitor™........................ 445
Normal Maintenance Intervals.................... 446
O
Oil Change Indicator Reset
......................248
Oil Check See: Engine Oil Check....................................... 247
Opening and Closing the Hood..............243 Closing the Hood............................................... 244
Opening the Hood............................................. 243
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual.........230
Overhead Console
.......................................144
P
Parking Aids....................................................178 Principle of Operation....................................... 178
505
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Parking Brake..................................................174
Passive Anti-Theft System..........................71 SecuriLock®............................................................ 71
PATS See: Passive Anti-Theft System...................... 71
Pedals..................................................................77
Perchlorate.........................................................11
Personal Safety System ™
..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone...............................................................394 During a Phone Call.......................................... 398
Making Calls......................................................... 397
Pairing Your Cell Phone for the First Time................................................................... 395
Phone Menu........................................................ 395
Receiving Calls................................................... 398
Smartphone Connectivity.............................. 399
Text Messaging.................................................. 399
Post-Crash Alert System
...........................223
Power Door Locks See: Locking and Unlocking.............................. 61
Power Liftgate
.................................................68
Obstacle Detection............................................. 69
Opening and Closing the Liftgate.................. 68
Stopping the Liftgate Movement.................. 69
Power Seats
....................................................125
Power Lumbar..................................................... 126
Power Steering Fluid Check.....................255
Power Windows.............................................85 Accessory Delay................................................... 85
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
Puncture See: Changing a Road Wheel....................... 293
R
Rear Parking Aid............................................178
Rear Passenger Climate Controls...........118 Directing Air to the Overhead Air
Vents................................................................... 118
Directing Air to the Overhead and Rear Footwell Air Vents.......................................... 118Directing Air to the Rear Footwell Air
Vents................................................................... 118
Rear Control Lock Indicator............................. 119
Setting the Rear Blower Motor Speed.........119
Setting the Rear Temperature........................ 119
Switching the Rear Heated Seats On and Off........................................................................\
119
Rear Seats
........................................................127
Adjusting the Rear Seats.................................. 127
Rear View Camera.......................................183 Using the Rear View Camera System.........184
Rear View Camera See: Rear View Camera.................................... 183
Rear Window Wiper and Washers...........79 Rear Camera Washer.......................................... 79
Rear Window Washer......................................... 79
Rear Window Wiper Blade................................ 79
Recommended Towing Weights
...........209
Refueling..........................................................154 Refueling System Overview........................... 154
Refueling System Warning............................. 156
Refueling Your Vehicle...................................... 154
Remote Control..............................................53 Car Finder................................................................ 55
Integrated Keyhead Transmitter..................... 53
Intelligent Access Key......................................... 53
Memory Feature................................................... 56
Remote Start......................................................... 55
Replacing the Battery......................................... 54
Sounding the Panic Alarm................................ 55
Remote Start
.................................................120
Automatic Settings............................................ 120
Removing a Headlamp.............................260
Repairing Minor Paint Damage...............270
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................56
Reporting Safety Defects (Canada Only)
..............................................................230
Reporting Safety Defects (U.S. Only)
..............................................................230
506
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Head Up Display...................................................
93
High Beam.............................................................. 93
Liftgate Ajar............................................................ 93
Low Fuel Level....................................................... 93
Low Tire Pressure Warning............................... 93
Low Washer Fluid................................................. 93
Parking Lamps...................................................... 93
Powertrain Malfunction/Reduced Power................................................................... 94
Service Engine Soon........................................... 94
Stability Control................................................... 94
Stability Control Off............................................ 94
Washer Fluid Check....................................255
Washers See: Cleaning the Exterior.............................. 265
Waxing.............................................................267
Wheel Nuts See: Changing a Road Wheel....................... 293
Wheels and Tires..........................................273 General Information.......................................... 273
Technical Specifications................................. 298
Windows and Mirrors...................................85
Windshield Washers
.....................................79
Windshield Wipers.........................................78
Speed Dependent Wipers................................. 78
Wiper Blades See: Checking the Wiper Blades.................. 257
Wipers and Washers.....................................78
510
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index