HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs
including diagnosis, if you take the part(s) that are replaced and
the repair receipt(s) to a Ford Motor Company dealer. The
reimbursement shall not exceed Ford's suggested retail price for
the warranted parts that are replaced and labor charges based
on Ford's recommended time allowance for the warranty repair
and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work done on your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford parts in performance, quality, and durability. If you use
replacement parts that are not equivalent to Ford parts, your
vehicle's emissions control systems may not work as effectively,
and you may jeopardize your emissions warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost
to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or
non-Ford parts that have been certified by the U.S.
Environmental Protection Agency (EPA). Ford is not responsible
for the cost of repairing any emission failures caused by non-Ford
parts that have not been certified by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
EPA certified parts without voiding your federal warranty
coverage for future repairs during the warranty period.
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PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page34.
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