FORD MONDEO 2014 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
SYNC uses a synthetically generated voicerather than pre-recorded human voice.
SYNC uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example," playartist Madonna).
SYNC offers significant capability beyondthe previous system such as dialing acontact name directly from the phonebookwithout pre-recording (for example,“callJohn Smith”) or selecting a track, artist,album, genre or playlist directly from yourmedia player (for example, " play artistMadonna).
The focus of SYNC is tocontrol your mobiledevices and the contentstored on them.
My previousBluetooth voicecontrol systemallowed me tocontrol theradio, CD, andclimate controlsystems. Whycan I not controlthese systemswith SYNC?
339Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine General
Possible solutionPossible causeIssue
SYNC only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC remains in thecurrent active language.
SYNC does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, playartist Madonna).
340Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compatible smartphone;an Android with OS 2.3 or higher or aniPhone 3GS or newer with iOS 5.0 or higher.Additionally, ensure your phone is pairedand connected to SYNC in order to findAppLink-capable apps on your device.iPhone users must also connect to SYNC'sUSB port with an Apple USB cable.
An AppLink capablephone is not connectedto SYNC.
AppLink MobileApplications:When I select"Find NewApps," SYNCdoes not findany applica-tions.
Ensure you have downloaded and installedthe latest version of the app from yourphone's app store. Ensure the app is runningon your phone. Some apps require you toregister or login on the app on the phonebefore using them with AppLink. Also, somemay have a "Ford SYNC" setting, so checkthe app's settings menu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, butI still cannot findany apps.
Closing and restarting apps may help SYNCfind the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an "Exit' or 'Quit' option, selectthat then restart the app. If the app doesnot have that option, you can also manually
Sometime apps do notproperly close and re-open their connection toSYNC, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps."Force Close" the app by going to thephone's settings menu, selecting 'Apps.'then finding the particular app andchoosing 'Force stop.' Don't forget to restartthe app afterwards, then select "Find NewApps" on SYNC.
On an iPhone with iOS7+, to force close anapp, double tab the home button thenswipe up on the app to close it. Tab thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC's MobileApp's Menu.
341Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Reset the Bluetooth on your phone byturning it off and then turning Bluetoothback on. If you are in your vehicle, SYNCshould be able to automatically re-connectto your phone if you press the "Phone"button.
There is a bluetooth bugon some order versionsof the Android OS thatmay cause apps thatwere found on yourprevious vehicle drive tonot be found again if youhave not turned offbluetooth.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
The USB connection toSYNC may need to bereset.
My iPhonephone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC.
Try increasing the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.
The bluetooth volume onthe phone may be low.I have anAndroid phone.I found andstarted mymedia app onSYNC, but thereis no sound orthe sound isvery low.
Force close or uninstall the apps you do notwant SYNC to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofbluetooth ports apps canuse to connect. If youhave more AppLink appson your phone than thenumber of availbleBluetooth ports, you willnot see all of your appslisted in SYNC's mobileapps menu.
I can only seesome of theAppLink appsrunning on myphone listed inSYNC's MobileApps Menu.
342Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine GENERAL INFORMATIONWARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
MessageItem
PhoneA
NavigationB
ClimateC
SettingsD
MessageItem
HomeE
InformationF
EntertainmentG
343Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine This system uses a four-corner strategy toprovide quick access to several vehiclefeatures and settings. The touchscreenprovides easy interaction with your cellularphone, multimedia, climate control andnavigation system. The corners display anyactive modes within those menus, such asphone status or the climate temperature.
Note:Some features are not available whileyour vehicle is moving.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
PHONE
Press to select any of the following:
Message
Phone
Quick Dial
Phonebook
History
Messaging
Settings
NAVIGATION
Press to select any of the following:
Message
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Message
Intersection
City Center
Latitude/Longitude
Edit Route
Cancel Route
CLIMATE
Press the corresponding icons to controlthe following options:
•Driver Settings
•Recirculated Air
•Auto
•Dual
•Passenger Settings
•A/C
•Defrost
SETTINGS
Press to select any of the following:
Message
Clock
Display
Sound
Vehicle
Settings
Help
344Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine HOME
Press to access your homescreen. Depending on yourvehicle’s option package andsoftware, your screens may vary inappearance from the descriptions in thissection. Your features may also be limiteddepending on your market. Check with anauthorized dealer for availability.
INFORMATION
Press to select any of the following:
Message
Traffic
Alerts
Calendar
Apps
Where Am I?
ENTERTAINMENT
Press to select any of the following:
Message
AM
FM
*DAB
CD
USB
BT Stereo
SD Card
A/V In
* If equipped.
Using the Audio Controls
Depending on your vehicle, it may also have the following controls:
Action and DescriptionMessage
Switch the media features on or off.Power
Adjust the volume of playing media.Vol:
Use as you normally would in media modes.Seek
Use as you normally would in media modes.Tune
Eject a CD from the entertainment system.Eject
Press this button to switch the display screen off. Press again,or touch the screen to switch the display screen on.Display
Touch the control repeatedly to switch between mediamodes.Source
345Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Action and DescriptionMessage
Adjust the settings for:Sound
Bass
Treble
Midrange
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use your steering wheelcontrols to interact with the touchscreensystem.
•VOL: Control the volume of audiooutput.
•Mute: Mute the audio output.
•Voice: Press to start a voice session.Press again and hold to end a voicesession.
•SEEK and PHONE ACCEPT:
•While in radio mode, press to seekbetween memory presets or pressand hold to seek between stations.
•While in USB or CD mode, press toseek between stations or press andhold to fast seek.
•While in phone mode, press toanswer a call, or to switch betweencalls.
•SEEK and PHONE REJECT:
•While in radio mode, press to seekbetween memory presets or pressand hold to seek between stations.
•While in USB or CD mode, press toseek between stations or press andhold to fast seek.
•While in phone mode, press to enda call, or to reject an incoming call.
•Source: Touch the control repeatedlyto switch between media modes.
•Sound: Touch the control to adjust thesound settings. See Settings (page352).
See Steering Wheel (page 56).
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt orfingerprints are still visible, apply a smallamount of alcohol to the cloth. Do not pouror spray alcohol onto the display. Do notuse detergent or any type of solvent toclean the display.
Support
For further support, contact an authorizeddealer. For more information, visit theregional Ford website.
346Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 5 mph (8 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
See the following chart for more specificexamples.
Restricted features
Editing settings while the rear view camera or active parkassist are active.System Functionality
Playing video.Videos, Photos and Graphics
Composing text messages.Text Messages
Editing preset text messages.
Demo navigation route.Navigation
347Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Privacy Information
When a cell phone connects to SYNC, thesystem creates a profile that links to thatcell phone. The system creates the profileto offer you more mobile features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour phonebook, text messages (read andunread) and call history. This includes thehistory of calls when your cell phone wasnot connected to the system. If youconnect a media player, the systemcreates and retains an index of supportedmedia content. The system also records ashort development log of approximately10 minutes of all recent system activity.Use the log profile and other system datato improve the system and help diagnoseany problems that may occur.
The cell phone profile, media player indexand development log remain in the systemunless deleted. They are generallyaccessible in your vehicle only when youconnect your cell phone or media player.If you no longer plan to use the system oryour vehicle, we recommend you completea master reset to erase all storedinformation. See Information Displays(page 86).
Special equipment is required to accesssystem data. Access to your vehicle'sSYNC module is also required. We will notaccess the system data for any purposeother than as described without consent.Examples where we can access systemdata are for a court order, where requiredby law enforcement, other governmentauthorities or other third parties acting withlawful authority. Other parties may seekto access the information independentlyof us. Further privacy information isavailable.
348Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2