service FORD MUSTANG 2001 4.G Workshop Manual

Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Board generally
meets once a month, it may take longer for the
Board to consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board's decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer
Relationship Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
Customer assistance
219

The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial arbitrators review the positions of the
parties, make decisions and, when appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and
provinces, except Quebec. For more information,
without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
Customer assistance
220

If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR
VEHICLE
Ford has many quality products available from your
dealer to clean your vehicle and protect its finishes.
These quality products have been specifically
engineered to fulfill your automotive needs; they are
custom designed to complement the style and
appearance of your vehicle. Each product is made
from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the
following or products of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in
Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
221

Front end covers (full and mini)
Lubricants and oils
Molded splash guards
Seat belt extenders
Tonneau covers (mini)
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers
and luggage to your vehicle, do not exceed the
total weight capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult
your dealer for specific weight information.
²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall
or cause the transmission to be damaged or
operate improperly. In addition, such systems may
be damaged or their performance may be affected
by operating your vehicle. (Citizens band [CB]
transceivers, garage door openers and other
transmitters with outputs of five watts or less will
not ordinarily affect your vehicle's operation.)
Customer assistance
224

²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio, contact
Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free:
1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit
card holders only.)
Obtaining a French owner's guide
French Owner's Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that,
if a manufacturer or its representative is unable to
repair a motor vehicle to conform to the vehicle's
applicable express warranty after a reasonable
number of attempts, the manufacturer shall be
required to either replace the vehicle with one
substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the
actual price paid or payable by the consumer (less a
reasonable allowance for consumer use). The
consumer has the right to choose whether to receive
a refund or replacement vehicle.
Customer assistance
225

California Civil Code Section 1793.22(b) presumes
that the manufacturer has had a reasonable number
of attempts to conform the vehicle to its applicable
express warranties if, within the first 18 months of
ownership of a new vehicle or the first 29 000 km
(18 000 miles), whichever occurs first:
1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the
same nonconformity (a defect or condition that
substantially impairs the use, value or safety of the
vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than 30 calendar
days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also
notify the manufacturer of the need for the repair of
the nonconformity at the following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
226

C
Capacities for refilling
fluids ........................ 206
Cassette tape
player ......................... 34
Certification Label .. 211
Child safety
restraints ................... 94
child safety belts .... 94
Child safety seats ...... 95
attaching with tether
straps ....................... 99
in front seat ............ 97
in rear seat .............. 97
Cleaning your
vehicle ...................... 199
engine
compartment ......... 202
exterior .................. 200
exterior lamps ....... 201
instrument
cluster lens ............ 204
instrument panel .. 204
interior ........... 204±205
mirrors ................... 201
plastic parts .......... 201
safety belts ............ 204
washing .................. 199
waxing ................... 200
wheels .................... 201
windows ................ 204
wiper blades .......... 202
Climate control (see Air
conditioning or
Heating) ..................... 20
Clock .................... 33, 47
Clutch
adjusting ................ 156operation while
driving ................... 119
recommended shift
speeds .................... 120
Console ...................... 59
Controls
power seat ............... 74
Convertible ................ 61
cleaning ................. 202
installation of the
boot .......................... 62
lowering the
convertible top ........ 61
raising the convertible
top ............................ 63
Coolant
checking and
adding .................... 157
refill
capacities ....... 165, 206
specifications. 208±209
Cruise control (see
Speed control) .......... 53
Customer
Assistance ................ 129
Ford accessories for
your vehicle .......... 221
Ford Extended Service
Plan ........................ 212
Getting assistance
outside the U.S. and
Canada ................... 220
Getting roadside
assistance .............. 129
Getting the service
you need ............... 213
Ordering additional
owner's
literature ............... 225
Index
229

The Dispute
Settlement
Board ..................... 216
Utilizing the
Mediation/Arbitration
Program ................. 219
D
Daytime running lamps
(see Lamps) .............. 18
Defrost
rear window ............ 19
Dipstick
automatic transmission
fluid ........................ 167
engine oil ............... 151
Doors
lubricant
specifications ........ 208
Driving under special
conditions
through water ....... 128
E
Emergencies, roadside
jump-starting ........ 141
Emission control
system ...................... 190
Engine .............. 209±210
check engine/service
engine soon light ...... 9
cleaning ................. 202
coolant ................... 157
idle speed
control ................... 171
lubrication
specifications. 208±209refill capacities ...... 206
service
points ............. 150±151
starting after a
collision ................. 130
Engine block
heater ....................... 106
Engine oil ................ 151
checking and
adding .................... 151
dipstick .................. 151
filter,
specifications. 154, 206
recommendations.. 154
refill capacities ...... 206
specifications. 208±209
Exhaust fumes ........ 107
F
Floor mats ................. 60
Fluid capacities ....... 206
Foglamps ................... 19
Fuel .......................... 180
calculating fuel
economy ................ 186
cap ................... 11, 182
capacity ................. 206
choosing the
right fuel ................ 183
comparisons with EPA
fuel economy
estimates ............... 190
detergent in fuel ... 185
filling your vehicle
with
fuel ......... 180, 182, 186
filter,
specifications. 185, 206
Index
230

Instrument panel
cleaning ................. 204
cluster ................ 8, 204
lighting up panel and
interior ..................... 19
location of
components ............... 8
J
Jack .......................... 137
positioning ............. 137
storage ................... 137
Jump-starting your
vehicle ...................... 141
K
Keys ..................... 67±69
key in ignition
chime ....................... 13
positions of the
ignition .................... 52
removing from the
ignition .................. 122
L
Lamps
bulb replacement
specifications
chart ...................... 197
cargo lamps ............. 19
daytime running
light .......................... 18
fog lamps ................. 19
headlamps ....... 18, 193
headlamps, flash to
pass .......................... 51
instrument panel,
dimming ................... 19interior
lamps ............... 56, 197
replacing
bulbs .............. 192±196
Lane change indicator
(see Turn signal) ...... 51
Lights, warning and
indicator ...................... 8
air bag ........................ 9
anti-lock brakes
(ABS) .............. 12, 109
anti-theft ................... 9
brake ........................ 13
charging system ........ 9
fuel cap light ........... 11
high beam ................. 8
low fuel .................... 11
overdrive off ............ 12
safety belt ................. 9
service engine soon .. 9
traction control
active ....................... 12
turn signal
indicator .................... 8
Load limits ............... 122
GAWR .................... 122
GVWR .................... 122
trailer towing ........ 122
Locks
doors ........................ 57
Lubricant
specifications ... 208±209
Lug nuts,
anti-theft .................. 140
Lumbar support,
seats ........................... 75
Index
232

MERCONtV are not interchangeable. DO NOT mix
MERCONtand MERCONtV. Refer to your scheduled
maintenance guide to determine the correct service
interval.
3Service refill capacity is determined by filling the
transmission to the bottom of the filler hole with the
vehicle on a level surface.
4Indicates only approximate dry-fill capacity. Some
applications may vary based on cooler size and if equipped
with in-tank cooler. The amount of transmission fluid and
fluid level should be set by the indication on the dipstick's
normal operating range.
Filling station information
240