service FORD MUSTANG 2003 4.G Owner's Manual

through the booster may be heard whenever the
brake is applied. This condition is normal. Vehicle
service is not required.
If braking performance or pedal response becomes
very poor, even when the pedal is strongly
depressed, it may indicate the presence of air in the
hydraulic system or leakage of fluid. Stop the vehicle
safely as soon as possible and seek service
immediately.
STEERING
Your vehicle is equipped with power steering. Power
steering uses energy from the engine to decrease
the driver’s effort in steering the vehicle.
To prevent damage to the power steering pump:
•Never hold the steering wheel to the extreme
right or the extreme left for more than a few
seconds when the engine is running.
•Do not operate the vehicle with the power
steering pump fluid level below the MIN mark on
the reservoir.
If the power steering system breaks down (or if the
engine is turned off), you can steer the vehicle
manually, but it takes more effort.
If the steering wanders or pulls, the condition could
be caused by any of the following:
•Underinflated tire(s) on any wheel(s)
•Uneven vehicle loading
•High crown in center of road
•High crosswinds
•Wheels out of alignment
•Loose or worn suspension components
TRACTION CONTROL
Your vehicle may be equipped with the optional
Traction Control
system. This system helps you
maintain the stability and steerability of your
vehicle. It is especially useful on slippery road
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If a system fault is detected the OFF indicator lamp
on the traction control switch will be illuminated and
your vehicle should be serviced.
TRACTION-LOK AXLE (IF EQUIPPED)
This axle provides added traction on slippery
surfaces, particularly when one wheel is on a poor
traction surface. Under normal conditions, the
Traction-Lok axle functions like a standard rear axle.
Extended use of other than the manufacturer’s
specified size tires on a Traction-Lok rear axle could
result in a permanent reduction in effectiveness.
This loss of effectiveness does not affect normal
driving and should not be noticeable to the driver.
To reduce the risk of injury, never run the
engine with one wheel off the ground, such
as when changing a tire.
AUTOMATIC TRANSMISSION OPERATION
(IF EQUIPPED)
Brake-shift interlock
This vehicle is equipped with a brake-shift interlock
feature that prevents the gearshift lever from being
moved from P (Park) when the ignition is in the ON
position unless brake pedal is depressed.
If you cannot move the gearshift lever out of P
(Park) with ignition in the ON position and the
brake pedal depressed:
1. Apply the parking brake, turn ignition key to
LOCK, then remove the key.
2. Insert the key and turn it to OFF.Apply the
brake pedal and shift to N (Neutral).
In the ignition OFF position, the automatic
transmission shift lever can be moved from
the P (Park) position without the brake pedal
depressed. To avoid unwanted vehicle movement,
always set the parking brake.
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3. Start the vehicle.
If it is necessary to use the above procedure to
move the gearshift lever, it is possible that a fuse
has blown or the vehicle’s brakelamps are not
operating properly. Refer toFuses and relaysin the
Roadside emergencieschapter.
Do not drive your vehicle until you verify
that the brakelamps are working.
If your vehicle gets stuck in mud or snow it may be
rocked out by shifting from forward and reverse
gears, stopping between shifts, in a steady pattern.
Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at
normal operating temperature or damage to
the transmission may occur.
Do not rock the vehicle for more than a few
minutes or damage to the transmission and
tires may occur or the engine may overheat.
Always set the parking brake fully and make
sure the gearshift is latched in P (Park).
Turn the ignition to the LOCK position and remove
the key whenever you leave your vehicle.
If the parking brake is fully released, but the
brake warning lamp remains illuminated, the
brakes may not be working properly. See your
dealer or a qualified service technician.
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GETTINGROADSIDEASSISTANCE
To fully assist you should you have a vehicle
concern, Ford Motor Company offers a
complimentary roadside assistance program. This
program is separate from the New Vehicle Limited
Warranty. The service is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of
three years or 60,000 km (36,000 miles),
whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000
miles) on Lincoln vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest
Ford Motor Company dealership, or your selling
dealer if within 56.3 km (35 miles) of the nearest
Ford Motor Company dealership (one tow per
disablement). Even non-warranty related tows,
like accidents or getting stuck in the mud or
snow, are covered (some exclusions apply, such as
impound towing or repossession).
Canadian customers refer to your Owner
Information Guide for information on:
•Coverage period
•Exact fuel amounts
•Towing of your disabled vehicle
•Emergency travel expense reimbursement
•Travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card
and place it in your wallet for quick reference. In the
United States, this card is found in the Owner Guide
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157

WRECKER TOWING
If you need to have your vehicle towed, contact a
professional towing service or, if you are a member,
your roadside assistance center.
It is recommended that your vehicle be towed with a
wheel lift or flatbed equipment. Do not tow with a
slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.
If your vehicle is to be towed from the rear using
wheel lift equipment, the front wheels must be
placed on a dolly to prevent damage to the front
fascia (bumper).
If the vehicle is towed by other means or
incorrectly, vehicle damage may occur.
Ford Motor Company produces a towing manual for
all authorized tow truck operators. Have your tow
truck operator refer to this manual for proper
hook-up and towing procedures for your vehicle.
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175

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. It is
preferred that you return to the authorized dealer
where your vehicle was purchased when warranty
repairs are needed. However, you may also take your
vehicle to another Ford Motor Company or Ford of
Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training
though, so not all dealers are authorized to perform
all warranty repairs. That means that depending on
the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership
cannot assist you, then contact the Customer
Relationship Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these
steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you.
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In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from
home when your vehicle needs service, or if you
need more help than the dealership could provide,
after following the steps described above, contact
the Ford Customer Relationship Center to find an
authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
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In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the city where the
dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
•Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
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•Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program
for warranty disputes.
•available free to owners and lessees of qualifying
Ford Motor Company vehicles.
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
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trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
•items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer’s possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
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