reset FORD MUSTANG 2013 5.G Service Manual

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
vTurn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC353
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
does not stream.Thisisa
phone-dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
354SYNC
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If you select: You can:
K. VOL Turn to adjust the volume. Press and hold to
turn the system on and off.
Note:If a navigation route is active when the
navigation system is turned off, the route is
resumed when the system is turned on again.
L. Memory presetsIn radio and satellite radio mode,press to
access your saved preset stations or channels.
To save to a station or channel, tune to the
desired station or channel, then press and
hold a preset button. The sound momentarily
mutes, then returns when the preset is saved.
M. MENU Press to access the system menu.
Press while the system menu is active to see
the menu tabs of Display, Clock, Feedback
Settings, System Settings and Valet Mode.
N. MAP Press to access the navigation map.
Press while the map display is active to center
the map on the current vehicle position. Press
while the map display and route are active to
see the different map guidance views
O. DEST Press to access the navigation destination
entry menu.
Press while the navigation destination entry
menu is active to show additional destination
entry techniques.
P. NAV Press to access the navigation menu.
Press while the navigation menu is active to
see the navigation menu tabs.
Q. CD/DVD slot Insert a CD or DVD, label side up.
360Navigation System
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Note:Some features such as SIRIUS satellite radio may not be available
in your location. Check with your authorized dealer.
If you select: You can:
A. Memory presetsIn radio and satellite radio mode,press to
access your saved preset stations or channels.
To save to a station or channel, tune to the
desired station or channel, then press and
hold a preset button. The sound momentarily
mutes, then returns when the preset is saved.
B. CD/DVD slot Insert a CD or DVD, label side up.
C. Eject Eject a CD or DVD from the system.
D. TUNE/RPTIn radio or satellite radio mode,turn to
advance in individual increments up or down
the frequency band to the desired station.
In MP3 mode,turn to advance to the next or
previous folder.
In navigation mode,hear the last spoken
navigation guidance prompt.
E. MAP Press to access the navigation map.
Press while the map display is active to center
the map on the current vehicle position. Press
while the map display and route are active to
see the different map guidance views.
F. DEST Press to access the navigation destination
entry menu.
Press while the navigation destination entry
menu is active to show additional destination
entry techniques.
G. NAV Press to access the navigation menu.
Press while the navigation menu is active to
see the navigation menu tabs.
H. I (Information) Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and
Help.
I. PHONE Access the SYNC phone menu.
362Navigation System
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Note:Press the Reset button to return to the original image.
To delete a photo, select the Delete button.
To delete all photos:
1. Press the Menu hard button.
2. Select the System Settings tab on the touchscreen.
3. Press the View button for Delete Stored Items.
4. Select Saved photos.
Using the Touch-Sensitive Controls on Your System
Your vehicle’s centerstack has touch-sensitive switches for your
infotainment and climate control systems. To turn a feature on and off,
just touch the graphic with your finger. To get the best performance from
the touch-sensitive controls:
•Do not press hard on the controls. They are sensitive to light touch.
•Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may cause a nearby control to turn
on or off.
•Make sure your hands are clean and dry.
•Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
•Metal and other conductive material should be kept away from the
surface of the touchscreen as this may cause electronic interference
(i.e. control activation).
Depending on your vehicle and option package, you may also have these
controls on your bezel:
•Power: Turn the media (or climate features) on or off.
•VOL: Increase or decrease the volume.
•Fan: Increase or decrease the fan speed.
•Seek and Tune buttons: Use as you normally would in media modes.
•Eject: Eject a CD.
•SOURCE: Touch the word repeatedly to see all available media modes.
The screen does not change, but you see the media changes in the
lower left status bar.
•
SOUND: Touch the word to access the Sound menu where you can make
adjustments to settings such as: Bass, Treble, Midrange, Balance and
Fade, THX Deep Note Demo (if equipped), DSP (if equipped),
Occupancy Mode (if equipped), and Speed Compensated Volume settings.
•Hazard flasher: Press the button to turn the hazard flashers on or off.
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If you select: You can:
System SettingsChoose basic system settings.
Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose to
delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by simultaneously
pressing and holding presets 1 and 5 while on
the PIN entry screen. After approximately five
seconds, the system transitions to the valet
mode screen indicating that the PIN is reset.
Once you have reset the PIN, the system then
allows you to set a new PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
Navigation System371
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LISTENING TO MUSIC
Your system offers many media options. You can access these options
using the touchscreen or voice commands.
AM/FM radio
Press the RADIO hard button.
To change between AM and FM1/FM2, touch the AM or FM tab.
When you select: You can:
Show OptionsSelect from additional listening options.
Scanallows you to hear a brief sampling of all
radio stations.
Scan Presetsallows you to hear a brief
sampling of all stations stored in the memory
presets.
Autoset Presetsallows you to store the
strongest local stations available in the AM and
FM frequency bands.
HD Radioallows you to receive radio
broadcasts digitally (where available), providing
free, crystal clear sound. Refer to theHD
Radio™ informationin the following section.
1
Multicastallows you to choose which HD radio
broadcast you would like to receive. When HD
Radio broadcasts are available, this button
appears if the selected station has more than
one digital broadcast. HD1 signifies the main
programming status and is available in analog
and digital broadcasts. Any additional multicast
stations (HD2–HD8) are digitally broadcast and
can be accessed by pressing Multicast. Refer to
HD Radio Information in the following section
for more information.
1,2
Show PresetsView the preset stations. To save a station, press
and hold one of the memory preset hard buttons
or memory preset areas on the touch screen.
There is a brief mute while the station is being
saved, then sound returns when it’s done.
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“AUDIO”
“Phone”
“Read Message”
“Help”
If you are listening to the radio, press the voice button on the
steering wheel controls. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“On”
“Off ”
“<530–1710>”
“<87.7–107.9>”
“AM <530–1710>”
“FM <87.7–107.9>”
“AM”
“FM1”
“FM2”
“Preset <1–6>”
“AM preset <1–6>”
“FM1 preset <1–6>”
“FM2 preset <1–6>”
“Tune”*
“Help”
*If you have said, “Tune”, refer to the following “Tune” chart.
“TUNE”
“<530–1710>”
“<87.7–107.9>”
“AM <530–1710>”
“FM <87.7–107.9>”
“AM”
“FM1”
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“TUNE”
“FM2”
“Preset <1–6>”
“AM preset <1–6>”
“FM1 preset <1–6>”
“FM2 preset <1–6>”
“Help”
HD Radioinformation (if available)
Note:HD Radio broadcasts are not available in all markets.
HD Radio™ technology is the digital evolution of analog AM/FM radio.
Your system has a special receiver which allows it to receive digital
broadcasts (where available) in addition to the analog broadcasts it
already receives. Digital broadcasts provide a better sound quality than
analog broadcasts with free, crystal clear audio and no static or
distortion. For more information, and a guide to available stations and
programming, please visit www.hdradio.com.
When this feature is enabled and you are tuned to a station broadcasting
HD Radio technology, you may notice the following indicators on your
screen:
HD) logoblinks when a digital station is being acquired and is
solid when digital audio is playing. When this logo is available,
you may also see Title and Artist fields on-screen.
Multicast indicatorappears in FM
mode (only) if the current station is
broadcasting multiple digital
broadcasts.
The numbers that are highlighted signify available digital channels where
new or different content is available. HD1 signifies the main programming
status and is available in analog and digital broadcasts. Any additional
multicast stations (HD2–HD7) are only broadcast digitally.
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When you select: You can:
Multicast Allows you to choose which HD radio
broadcast you would like to receive. When HD
Radio broadcasts are available, this button
appears if the selected station has more than
one digital broadcast. HD1 signifies the main
programming status and is available in analog
and digital broadcasts. Any additional
multicast stations (HD2–HD8) are digitally
broadcast and can be accessed by pressing
Multicast.
To save a multicast
station as a presetWhen the channel is active on-screen, press
and hold a memory preset slot on the right of
the screen until the sound returns. There is a
brief mute, then the sound returns signifying
it was saved. When recalling a HD2 or HD3
memory preset, there is a mute before the
digital audio is played as the system must
once again acquire the digital signal.
If you have turned this feature off and
pressed a memory preset containing an HD
Radio broadcast station, a pop-up appears
asking you if you would like to turn the
feature back on. As with any saved radio
station, you cannot access the saved station if
your vehicle is outside the station’s reception
area.
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