remote start FORD MUSTANG MACH-E 2021 User Guide

SWITCHING GLOBAL OPENING ON
AND OFF
1. Access the vehicle drawer on the
touchscreen.
2. Press Settings.
3. Press
Vehicle.
4. Press
Windows.
5. Switch
Remote Open on or off.
USING GLOBAL CLOSING WARNING:
When closing the
power windows, verify they are free of
obstruction and make sure that children
and pets are not in the proximity of the
window openings.
1. Press and hold the lock button on the remote control.
2. Release the button when the windows
start to close.
Press the lock or the unlock button on the
remote control to stop global closing.
Note: Bounce-back is on during global
closing. See
What Is Window
Bounce-Back (page 114).
SWITCHING GLOBAL CLOSING ON
AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
Settings.
3. Press
Vehicle.
4. Press
Windows.
5. Switch
Remote Close on or off. WINDOW BOUNCE-BACK
WHAT IS WINDOW BOUNCE-BACK
The window stops and reverses if it detects
an obstruction when closing.
OVERRIDING WINDOW BOUNCE-
BACK
WARNING:
If you override
bounce-back, the window does not
reverse if it detects an obstacle. Take
care when closing the windows to avoid
personal injury or damage to your
vehicle.
1. Close the window until it reaches the point of resistance and let it reverse.
2. Lift and hold the window control switch
within two seconds to override
bounce-back and close the window.
Bounce-back is now disabled and you
can close the window manually.
Note: The window goes past the point of
resistance and you can fully close it.
Note: If the window does not close, have
your vehicle checked as soon as possible.
LOCKING THE REAR WINDOW
CONTROLS Press the window control switch
to lock or unlock the rear window
controls. It illuminates when you
lock the rear window controls.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Windows

ADJUSTING THE EXTERIOR
MIRRORS
WARNING: Do not adjust the
mirrors when your vehicle is moving. This
could result in the loss of control of your
vehicle, serious personal injury or death. Power fold.
A
Window lock.
B
Adjustment control.
C
Right-hand mirror.
D
Left-hand mirror.
E
To adjust the mirrors, switch your vehicle
on, with the push button start in accessory
mode or your vehicle running.
1. Select the mirror you want to adjust. The control light turns on.
2. Use the adjustment control to adjust the position of the mirror.
3. Press the mirror control again. The control light turns off. FOLDING THE EXTERIOR
MIRRORS - VEHICLES WITH:
MANUAL FOLDING MIRRORS
Push the mirror toward the door window
glass. Make sure that you fully engage the
mirror in its support when returning it to its
original position.
Heated Exterior Mirrors
See
Switching the Heated Mirrors On
and Off (page 128).
Memory Mirrors
You can save and recall the mirror
positions through the memory function.
See Saving a Preset Position
(page 144).
Directional Indicator Mirrors
When your vehicle is running, the
forward-facing portion of the appropriate
mirror housing blinks when you switch on
the turn signal.
Puddle Lamps
The puddle lamps turn on when you
approach your vehicle with a remote
control or phone. If your vehicle has
auto-folding mirrors, the puddle lamps are
only on if the mirrors are folded and turn
off when the mirrors unfold.
360 Degree Camera
(If Equipped)
See
Locating the 360 Degree Cameras
(page 216).
Blind Spot Information System
See
What Is Blind Spot Information
System (page 251).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Exterior MirrorsE311081

WHAT IS REMOTE START
The system allows you to remotely start
your vehicle and to adjust the interior
temperature according to the settings that
you chose.
Note:
If your vehicle is plugged in during the
remote start operation, it will draw power
from the power source and not the vehicle's
battery.
REMOTE START LIMITATIONS
Remote start does not work under the
following conditions:
• The alarm horn is sounding.
• The hood is open.
• The vehicle is not in park (P).
• The vehicle is on.
• Remote start has been disabled in the
touchscreen.
• The high voltage or 12 volt battery is
below the minimum operating voltage.
Note: To use remote start with the Ford
Pass, enable the modem. See Enabling
and Disabling the Modem (page 350). To
use remote start with Phone as a Key,
enable the modem and set up Phone As A
Key. See
Programming Your Phone (page
70).
ENABLING REMOTE START
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Remote Start on or off. Note:
To remote start with FordPass or
Phone as a Key, make sure that the modem
is enabled and Phone as a Key is setup. See
Enabling and Disabling the Modem (page
350). See Programming Your Phone (page
70
).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
Using your Phone as a Key control screen,
press and hold the start button with your
authorized phone within
131 ft (40 m) of
the vehicle.
Note: You can also use the FordPass App
to start the vehicle.
Note: The direction indicators flash twice.
Note: The parking lamps turn on when the
vehicle is running.
Note: The horn sounds if the system fails
to start.
Note: All other vehicle systems remain off
when you have remotely started the vehicle.
Note: The vehicle remains secured when
you have remotely started the vehicle. A
valid key must be inside your vehicle to
switch the vehicle on and drive your vehicle.
Remotely Stopping the Vehicle
Using your Phone as a Key control screen,
press the remote stop button.
Note: You can also use the FordPass App
to stop the vehicle.
EXTENDING THE REMOTE
START DURATION
Using your Phone as a Key control screen
press the button showing addition time.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start

Note:
You can also use FordPass to extend
the remote start duration.
If the duration is set to 15 minutes, the
duration extends by another 15 minutes.
This provides a total of 30 minutes.
Note: Remote start can only be extended
once.
Note: A maximum of two remote starts, or
one remote start with an extension, are
allowed. To reset the restart procedure
switch the vehicle to on, then to off.
REMOTE START SETTINGS
SWITCHING CLIMATE CONTROL
AUTO MODE ON AND OFF
1. Access the feature drawer on the touchscreen.
2. Press SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Climate Control.
6. Switch
Auto on or off.
Note: If you switch the auto mode on, the
system attempts to heat or cool the interior
to
72°F (22°C).
Note: When you switch the vehicle on, the
climate control system returns to the last
used settings.
SWITCHING CLIMATE CONTROL
LAST SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Switch
Last Settings on or off. Note:
If you switch the last settings on, the
system remembers the last used settings.
SWITCHING THE HEATED SEAT
SETTINGS ON AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats.
6. Switch
Auto on or off.
Note: If you switch the heated seat settings
on, the heated seats turn on during cold
weather.
SWITCHING THE HEATED
STEERING WHEEL SETTINGS ON
AND OFF
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Seats and Steering Wheel.
6. Switch
Auto on or off.
Note: If you switch the heated steering
wheel settings on, the heated steering wheel
turns on during cold weather.
SETTING THE REMOTE START
DURATION
1. Access the vehicle drawer on the touchscreen.
2. Press
SETTINGS.
3. Press
Vehicle.
4. Press
Remote Start Setup.
5. Press
Duration.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Remote Start

HEATED SEATS (IF EQUIPPED)
HEATED SEAT PRECAUTIONS WARNING: Use caution when using
the heated seat if you are unable to feel
pain to your skin because of advanced
age, chronic illness, diabetes, spinal cord
injury, medication, alcohol use,
exhaustion or other physical conditions.
The heated seat could cause burns even
at low temperatures, especially if used
for long periods of time. Failure to follow
this instruction could result in personal
injury. WARNING:
Do not poke sharp
objects into the seat cushion or seat
backrest. This could damage the heated
seat element and cause it to overheat.
Failure to follow this instruction could
result in personal injury. WARNING:
Do not place anything
on the seat that blocks the heat, for
example a seat cover or a cushion. This
could cause the seat to overheat. Failure
to follow this instruction could result in
personal injury.
Do not:
• Place heavy objects on the seat.
• Operate the heated seat if water or any
other liquid spills on the seat. Allow the
seat to dry.
SWITCHING THE HEATED SEATS
ON AND OFF
The vehicle must be on to use this feature. Press the heated seat symbol to cycle
through the various heat settings and off.
The more indicators that display, the
warmer the temperature of the seat.
Note:
Based on your remote start settings,
the heated seats may remain on after you
remote start your vehicle. The heated seats
may also turn on when you start your vehicle
if they were on when you switched your
vehicle off.
Automatic Heated Seats
(If Equipped)
When you switch on the auto setting, the
heated seats switch on to match your
climate control setting.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Front SeatsE146322

STARTING AND POWERING
OFF PRECAUTIONS
•
The system may not function if the
remote control is close to metal
objects or electronic devices, for
example, keys or a cell phone.
• A valid remote control must be inside
your vehicle to switch the power on and
start your vehicle.
• Remote controls left inside your vehicle
when locked are disabled. A message
may appear in the information display
indicating that there is no key detected
when you try to start your vehicle.
Press the unlock button on the remote
control to enable it, and then start your
vehicle.
• Make sure all occupants fasten their
seat belt.
• Make sure the headlamps and
electrical accessories are off.
• Make sure the parking brake is on.
• Make sure the transmission is in park
(P).
STARTING THE VEHICLE
1. Fully press the brake pedal.
Note: Do not touch the accelerator pedal.2. Press the push button start. You can also start your vehicle using Valet
Mode or a Backup Start Passcode. See
Phone as a Key (page 70).
POWERING OFF WARNING:
Do not switch off your
vehicle when it is moving. This results in
a significant decrease in braking and
steering assistance. If the vehicle is
switched off, some electrical circuits, for
example airbags, could also turn off.
Failure to follow this instruction could
result in the loss of control of your
vehicle, personal injury or death.
Note: If you unintentionally switch your
vehicle off, shift into neutral (N) and restart
your vehicle.
When your vehicle is not moving and is
started, or the power is in accessory mode,
press and release the push button start
without pressing the brake pedal. This
shuts off the vehicle and all electrical
accessories.
When your vehicle is moving, press the
push button start three times within two
seconds, or press and hold for at least one
second. Shift into neutral (N) and use the
brakes to bring your vehicle to a safe stop.
When your vehicle comes to a complete
stop, shift into park (P).
RESTARTING THE VEHICLE
AFTER POWERING OFF
Fast Restart
The fast restart feature allows you to
restart your vehicle within 10 seconds of
switching it off, even if it does not detect
a valid remote control.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Starting and Powering OffE328849

Within 10 seconds of switching your vehicle
off, press the brake pedal and press the
push button start. After 10 seconds, you
can no longer start your vehicle if it does
not detect a valid remote control.
Once your vehicle starts, it remains on until
you press the push button start, even if it
does not detect a valid remote control.
If you open and close a door while your
vehicle is on, the system searches for a
valid remote control. You cannot start your
vehicle if the system does not detect a
valid remote control within 10 seconds.
ACCESSING THE PASSIVE KEY
BACKUP POSITION
If you are unable to start your vehicle,
follow the steps below.
1. Open the floor console storage
compartment lid.
2. Place the remote control in the slot as shown with the buttons facing upward. 3.
With the remote control in this position,
press the brake pedal, then press the
push button start to switch the power
on and start your vehicle.
STARTING AND POWERING
OFF – TROUBLESHOOTING
STARTING AND POWERING OFF
– FREQUENTLY ASKED
QUESTIONS
Why does the vehicle not start? The system does not function if the
remote control frequencies are
jammed, or if the remote control
battery has no charge. See Accessing
the Passive Key Backup Position
(page 156).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Starting and Powering Off21E315884

ACTION
MODE
RED
BLUE
AMBER
If your warranty
has expired, you can order a
replacement
from your ford dealer.
Potential shock
hazard - immedi- ately turn off
circuit breaker for the outletwithin home.
Discontinue use. Contact us
about obtaining a replacement.
GROUND
LEAKAGE FAULT;
Electrical current is
leaking through a potentiallyunsafe path.
PULSING
OFF
OFF
Note: When plugging into an unfamiliar
wall outlet, let the vehicle charge for several
minutes before leaving it unattended. The
red indicator will illuminate if not charging.
The unit will turn off if breaker or
infrastructure ground fault circuit interrupter
(GFCI) is tripped. You can view vehicle
charging status remotely via the Ford Pass
App.
Mobile Charger Auto-Restart
Auto-restart helps to make sure that your
vehicle will be charged and ready for use
when needed. A charge could be
interrupted if errors are detected. Charging
resumes once the error is no longer
detected. The red indicator illuminates
during an error condition.
The exception to the immediate
auto-restart is when the interruption is due
to a charger ground fault circuit interrupter
(GFCI) event. The charger attempts to
restart 15 minutes after a ground fault
circuit interrupter (GFCI) event. After the
fourth attempt to restart, the charger shuts
down and the red indicator stays on. If the fault persists, do not continue to try
to charge your vehicle. Contact your
authorized dealer.
MOVING AND STORAGE
INSTRUCTIONS
Make sure you wrap the mobile charger
after charging. Store the mobile charger
in the storage bag supplied with the mobile
charger.
When charging is complete, replace the
mobile charger in the rear luggage
compartment, under the load floor.
Note:
Do not hold the mobile charger by
the power cable. Hold the complete unit
and carefully place back in the storage bag.
Note: To remove the connector, firmly
grasp the connector by the cable or plug
and pull away from the control box.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your Vehicle

•
Plan a trip and charging options along
your route.
• Check charging station plug availability.
• Initiate a charge session automatically
at Plug and Charge capable charge
stations.
• Control your Ford Connected Charge
Station remotely.
• Override charge preferences and
starting and stopping charging.
For more information, visit
www . o wner .f or d . c om .
CHARGING YOUR VEHICLE
HINTS
We recommend limiting the amount of DC
charges, and ending DC charges at 80%
state of charge as charging between 80
and 100% can incur high charging costs
due to the time to completion. Frequent
use of DC charging could result in reducing
your battery ’s efficiency and lifespan. This
is more pronounced on the standard range
battery pack versus the extended range
battery pack. In cold temperatures, you may notice that
DC charging takes longer when the
ambient temperature drops below 50°F
(10°C). Shutting off climate control or
reducing climate control temperature and
fan settings for the first 10 to 15 minutes of
DC charging will allow the battery to warm
up and improve the charging rate.
Note: When the temperature is below
freezing, fully turning off cabin heat for the
first 10 to 15 minutes of DC charging could
significantly improve the charging rate.
CHARGING YOUR VEHICLE –
TROUBLESHOOTING
CHARGING YOUR VEHICLE –
WARNING LAMPS Plugged into charger.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Charging Your VehicleE228962

AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage. WARNING:
Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury. WARNING:
Apply the parking
brake, shift into park (P), switch the
vehicle off and remove the key or remote
control before you leave your vehicle.
Failure to follow this instruction could
result in personal injury or death.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
PARK (P) WARNING:
Move the transmission
selector lever to park (P) only when your
vehicle is stationary.
This position locks the driveline and
prevents the wheels from turning. Come
to a complete stop before putting your
vehicle into and out of park (P). A tone
sounds when you shift to park (P). The electric parking brake could apply
when you shift to park (P) without the
brake pedal fully pressed. The electric
parking brake applies when you shift to
park (P) on large slopes. The electric
parking brake releases with the drive away
release function or manually. See Electric
Parking Brake
(page 190).
Note: A warning tone sounds if you open
the driver door and you have not shifted the
transmission selector to park (P).
REVERSE (R) WARNING:
Move the transmission
selector lever to reverse (R) only when
your vehicle is stationary.
This position allows your vehicle to move
backward. Come to a complete stop
before shifting into and out of reverse (R).
NEUTRAL (N) WARNING:
In neutral (N) your
vehicle is free to roll.
This position allows your vehicle to roll
free. Hold the brake pedal down when in
this position.
Note: You can start your vehicle in this
position.
DRIVE (D)
Drive (D) is the normal driving position, and
allows your vehicle to move forward.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Automatic Transmission