warning FORD MUSTANG MACH-E 2021 Owners Manual

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2021
All rights reserved.
Part Number: 202104 20210421202113
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle. WARNING:
Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling
.

How Does 911 Assist Work
.........................64
Emergency Call Requirements ................
64
Emergency Call Limitations ......................
65
Keys and Remote Controls
Remote Control Limitations .....................
66
Using the Remote Control .........................
66
Sounding the Panic Alarm ........................
66
Locating Your Vehicle ..................................
67
Changing the Remote Control Battery ........................................................................\
...
67
Replacing a Lost Key or Remote Control ........................................................................\
..
69
Programming the Remote Control ........
69
Keys and Remote Controls – Troubleshooting ........................................
69
Phone as a Key
What Is Phone As a Key ..............................
70
Phone as a Key Limitations .......................
70
Programming Your Phone .........................
70
Using the Valet Mode ....................................
71
Using the Backup Start Passcode ............
71
Phone as a Key – Troubleshooting ..........
71
MyKey ™
What Is MyKey ................................................
73
MyKey Settings ...............................................
73
Creating a MyKey ...........................................
74
Programming a MyKey ................................
74
Clearing All MyKeys ......................................
74
Checking MyKey System Status ..............
75
Using MyKey With Remote Start Systems ........................................................
75
MyKey – Troubleshooting ...........................
75
Doors and Locks
Operating the Doors From Outside Your Vehicle ............................................................
77
Operating the Doors From Inside Your Vehicle ............................................................
77Autounlock
.......................................................
78
Autolock ............................................................
78
Mislock ...............................................................
78
Doors and Locks Audible Warnings ........
78
Doors and Locks – Troubleshooting ........................................................................\
...
79
Keyless Entry
Keyless Entry Limitations ............................
81
Keyless Entry Settings ..................................
81
Using Keyless Entry .......................................
81
Keyless Entry – Troubleshooting .............
82
Keyless Entry Keypad
What Is the Keyless Entry Keypad ..........
83
Keyless Entry Keypad Limitations ..........
83
Locating the Keyless Entry Keypad ........
83
Keyless Entry Keypad Master Access Code ...............................................................
83
Keyless Entry Keypad Personal Access Codes ............................................................
83
Using the Keyless Entry Keypad ..............
84
Keyless Entry Keypad – Troubleshooting ........................................................................\
..
85
Walk Away Lock
What is Walk Away Lock ............................
86
Walk Away Lock Limitations ....................
86
Switching Walk Away Lock On and Off ........................................................................\
..
86
Switching Walk Away Lock Audible Feedback On and Off .............................
86
Easy Entry and Exit
How Does Easy Entry and Exit Work ........................................................................\
...
87
Switching Easy Entry and Exit On and Off ...................................................................
87
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

Instrument Cluster
Instrument Cluster Overview
...................118
What Is the Speedometer .........................
118
What Is the Vehicle Range Display ........
118
What Is the High Voltage Battery Gauge ........................................................................\
..
119
What Are the Instrument Cluster Warning Lamps .........................................
119
Instrument Cluster Warning Lamps ......
120
What Are the Instrument Cluster Indicators .....................................................
121
Instrument Cluster Indicators ..................
121
Instrument Cluster Display
What Is Brake Coach ..................................
123
Trip Computer
Accessing the Trip Computer ..................
124
Resetting the Trip Computer ...................
124
Trip Data ..........................................................
124
Remote Start
What Is Remote Start ................................
125
Remote Start Limitations .........................
125
Enabling Remote Start ..............................
125
Remotely Starting and Stopping the Vehicle .........................................................
125
Extending the Remote Start Duration ........................................................................\
.
125
Remote Start Settings ...............................
126
Climate Control
Identifying the Climate Control Unit ......
127
Switching Climate Control On and Off ........................................................................\
..
127
Switching Recirculated Air On and Off ........................................................................\
..
127
Switching Air Conditioning On and Off ........................................................................\
..
127
Switching Defrost On and Off .................
127Switching Maximum Defrost On and Off
........................................................................\
.
128
Switching Maximum Cooling On and Off ........................................................................\
.
128
Switching the Heated Wiper Park On and Off .................................................................
128
Switching the Heated Rear Window On and Off ........................................................
128
Switching the Heated Mirrors On and Off ........................................................................\
.
128
Setting the Blower Motor Speed ...........
128
Setting the Temperature ..........................
128
Directing the Flow of Air ............................
129
Auto Mode ......................................................
129
Climate Control Hints ................................
130
Interior Air Quality
What Is the Cabin Air Filter .......................
132
Replacing the Cabin Air Filter ..................
132
Front Seats
Front Seat Precautions ..............................
133
Sitting in the Correct Position .................
133
Manual Seats ................................................
134
Power Seats ..................................................
136
Heated Seats ................................................
139
Rear Seats
Manual Seats ................................................
140
Rear Occupant Alert System
What is the Rear Occupant Alert System ........................................................................\
.
142
How Does the Rear Occupant Alert System Work .............................................
142
Rear Occupant Alert System Precautions ........................................................................\
.
142
Rear Occupant Alert System Limitations ........................................................................\
.
142
Switching Rear Occupant Alert System On and Off .................................................
142
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

Rear Occupant Alert System Indicators
........................................................................\
.143
Rear Occupant Alert System Audible Warnings .....................................................
143
Memory Function
What Is the Memory Function ................
144
Memory Function Precautions ...............
144
Locating the Memory Function Buttons ........................................................................\
.
144
Saving a Preset Position ...........................
144
Recalling a Preset Position ......................
144
Garage Door Opener
What Is the Garage Door Opener ..........
145
How Does the Garage Door Opener Work ........................................................................\
.
145
Garage Door Opener Precautions .........
145
Garage Door Opener Limitations ..........
145
Programming the Garage Door Opener to Your Hand-Held Transmitter .........
146
Programming the Garage Door Opener to Your Garage Door Opener Motor
........................................................................\
.
146
Programming the Garage Door Opener to Your Gate Opener Motor ..................
147
Clearing the Garage Door Opener .........
147
Reprogramming the Garage Door Opener ........................................................................\
.
148
Garage Door Opener Radio Frequencies ........................................................................\
.
148
USB Ports
Locating the USB Ports .............................
149
Playing Media Using the USB Port .......
149
Charging a Device .......................................
150
Power Outlet
What Is the Power Outlet ..........................
151
Power Outlet Precautions .........................
151
Locating the Power Outlet ........................
151Wireless Accessory Charger
What Is the Wireless Accessory Charger
........................................................................\
.
152
Wireless Accessory Charger Precautions ........................................................................\
.
152
Locating the Wireless Accessory Charger ........................................................................\
.
152
Charging a Wireless Device ......................
152
Wireless Accessory Charger – Troubleshooting .......................................
153
Storage
Cup Holders ...................................................
154
Glove Compartment ..................................
154
Glasses Holder .............................................
154
Starting and Powering Off
Starting and Powering Off Precautions ........................................................................\
.
155
Starting the Vehicle ....................................
155
Powering Off .................................................
155
Restarting the Vehicle After Powering Off .................................................................
155
Accessing the Passive Key Backup Position .......................................................
156
Starting and Powering Off – Troubleshooting .......................................
156
High Voltage Battery
What Is the High Voltage Battery ..........
157
High Voltage Battery Precautions .........
157
Preserving Your High Voltage Battery ........................................................................\
.
157
Recycling and Disposing of the High Voltage Battery ........................................
158
High Voltage Battery – Troubleshooting ........................................................................\
.
158
Charging Your Vehicle
What is AC Charging ..................................
159
What is DC Charging ..................................
159
Charging Your Vehicle Precautions ......
159
5
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

Charging Equipment
..................................159
Locating the Charge Port .........................
168
Charge Port Indicators ..............................
168
AC Charging ...................................................
169
DC Charging ...................................................
172
Setting the Charging Schedule and Preferences ................................................
174
Using FordPass and Charging .................
179
Charging Your Vehicle Hints ....................
180
Charging Your Vehicle – Troubleshooting ........................................................................\
180
Automatic Transmission
Automatic Transmission Precautions ........................................................................\
.
183
Automatic Transmission Positions .......
183
Shifting Your Vehicle Into Gear ..............
184
Temporary Neutral Mode .........................
184
Automatic Return to Park (P) ................
185
All-Wheel Drive
How Does All-Wheel Drive Work ..........
186
All-Wheel Drive Precautions ..................
186
All-Wheel Drive Limitations ....................
186
All-Wheel Drive – Troubleshooting ......
186
Brakes
Brake Precautions .......................................
187
Anti-Lock Braking System ........................
187
Brake Over Accelerator ..............................
187
Locating the Brake Fluid Reservoir ........
187
Checking the Brake Fluid ..........................
187
Brake Fluid Specification .........................
188
Brakes – Troubleshooting ........................
188
Electric Parking Brake
What Is the Electric Parking Brake .......
190
Applying the Electric Parking Brake ......
190
Applying the Electric Parking Brake in an Emergency .................................................
190Manually Releasing the Electric Parking
Brake ............................................................
190
Automatically Releasing the Electric Parking Brake ............................................
190
Electric Parking Brake Audible Warning ........................................................................\
..
191
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge ..........................................................
191
Electric Parking Brake – Troubleshooting ........................................................................\
..
191
Reverse Braking Assist
What Is Reverse Braking Assist ..............
193
How Does Reverse Braking Assist Work ........................................................................\
.
193
Reverse Braking Assist Precautions ......
193
Switching Reverse Braking Assist On and Off .................................................................
194
Overriding Reverse Braking Assist ........
194
Reverse Braking Assist Indicators .........
194
Reverse Braking Assist – Troubleshooting .......................................
195
Hill Start Assist
What Is Hill Start Assist .............................
197
How Does Hill Start Assist Work ............
197
Hill Start Assist Precautions ....................
197
Auto Hold
How Does Auto Hold Work ......................
198
Switching Auto Hold On and Off ..........
198
Using Auto Hold ...........................................
198
Auto Hold Indicators ..................................
198
Traction Control
What Is Traction Control ..........................
199
How Does Traction Control Work .........
199
Switching Traction Control On and Off ........................................................................\
199
Traction Control Indicator ........................
199
Traction Control – Troubleshooting ......
199
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

Switching Pre-Collision Assist On and
Off ................................................................259
Locating the Pre-Collision Assist Sensors ........................................................................\
259
Distance Indication ....................................
259
Distance Alert ...............................................
261
Automatic Emergency Braking ...............
261
Evasive Steering Assist .............................
262
Pre-Collision Assist – Troubleshooting ........................................................................\
263
Driver Alert
What Is Driver Alert ....................................
265
How Does Driver Alert Work ...................
265
Driver Alert Precautions ...........................
265
Driver Alert Limitations .............................
265
Switching Driver Alert On and Off .......
266
Driver Alert Indicators ...............................
266
Driver Alert – Troubleshooting ..............
266
Speed Sign Recognition
What Is Speed Sign Recognition ..........
267
How Does Speed Sign Recognition Work ........................................................................\
267
Speed Sign Recognition Precautions ........................................................................\
267
Speed Sign Recognition Limitations ........................................................................\
267
Speed Sign Recognition Indicators ......
267
Setting the Speed Sign Recognition Speed Warning .......................................
268
Setting the Speed Sign Recognition Speed Tolerance ....................................
268
Speed Sign Recognition – Troubleshooting .....................................
268
Load Carrying
Load Carrying Precautions ......................
270
Locating the Safety Compliance Certification Labels .................................
271
What Is the Gross Axle Weight Rating ........................................................................\
..
271 What Is the Gross Vehicle Weight Rating
........................................................................\
..
271
What Is the Maximum Loaded Trailer Weight ..........................................................
271
What Is the Gross Combined Weight Rating ..........................................................
272
Calculating Payload ...................................
272
Calculating the Load Limit .......................
273
Luggage Compartment
Luggage Compartment Precautions ........................................................................\
275
Opening and Closing the Front Luggage Compartment ..........................................
275
Using the Front Luggage Compartment Emergency Release ................................
276
Installing and Removing the Luggage Compartment Cover ..............................
277
Adjusting the Luggage Compartment Load Floor ..................................................
278
Luggage Compartment Anchor Points ........................................................................\
278
Towing a Trailer
Towing a Trailer Precautions ..................
279
Driving Hints
Cold Weather Precautions .....................
280
Driving on Snow and Ice ..........................
280
Breaking-In ...................................................
280
Performance Vehicle Precautions .......
280
Driving in Special Conditions .................
280
Electric Vehicle ............................................
282
Driving Through Shallow Water ............
282
Floor Mats ......................................................
283
Crash and Breakdown Information
Roadside Assistance .................................
284
Switching the Hazard Flashers On and Off ................................................................
284
Jump Starting the Vehicle .......................
285
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

Phone
Phone Precautions
.....................................372
Connecting Your Phone ............................
372
Phone Menu ..................................................
372
Making and Receiving a Phone Call ......
373
Sending and Receiving a Text Message ........................................................................\
374
Switching Text Message Notification On and Off ........................................................
375
Bluetooth®
Connecting a Bluetooth® Device .........
376
Playing Media Using Bluetooth® ..........
376
Apps
App Precautions ..........................................
377
App Requirements ......................................
377
Accessing Apps ............................................
377
Enabling Apps on an iOS Device ...........
378
Enabling Apps on an Android Device ........................................................................\
378
Switching Apple CarPlay On and Off ........................................................................\
378
Switching Android Auto On and Off .....
378
Apps – Troubleshooting ...........................
379
Personal Profiles
How Do Personal Profiles Work ...........
380
Enabling or Disabling Personal Profiles .......................................................................
380
Creating a Personal Profile ......................
381
Linking or Unlinking a Personal Profile to a Remote Control ....................................
381
Linking or Unlinking a Personal Profile to a Device .......................................................
381
Personal Profile Settings ..........................
381
Navigation
Accessing Navigation ................................
383
Navigation Map Updates .........................
383
Adjusting the Map ......................................
383Live Traffic
.....................................................
383
Setting a Destination ................................
383
Waypoints .....................................................
384
Route Guidance ..........................................
384
Vehicle System Updates
Updating the Vehicle Systems Wirelessly ........................................................................\
385
Performing a Master Reset .....................
386
Accessories
Accessories ...................................................
387
Ford Protect
What Is Ford Protect .................................
388
Scheduled Maintenance
General Maintenance Information ......
390
Normal Scheduled Maintenance .........
392
Customer Information
Rollover Warning ........................................
394
The Better Business Bureau Auto Line Program .....................................................
394
The Mediation and Arbitration Program ........................................................................\
395
Ordering a Canadian French Owner's Manual .......................................................
395
Reporting Safety Defects in the United States .........................................................
396
Reporting Safety Defects in Canada .......................................................................
396
Declaration of Conformity .......................
397
Declaration of Conformity - Vehicles With: SYNC ...............................................
397
Type Approvals ............................................
397
Perchlorate ....................................................
407
Replacement Parts Recommendation ........................................................................\
407
Mobile Communications Equipment ........................................................................\
407
12
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

ABOUT THIS PUBLICATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. WARNING: You risk death, fire, or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle in order to benefit
from greater safety and pleasure from
driving it. Use this publication to familiarize
yourself with the basics and then read the
digital version, that is available in your
vehicle. You can also view the
comprehensive manual through the
FordPass app and through the local Ford
website.
Note: To download the FordPass app, visit
your device's app store.
Note: To find the local Ford website, visit
ht tp s:/ / c orpor a t e .f or d . c om/ oper a tions/
l oc a tions/ gl ob al-link s.html .
Note: Use and operate your vehicle in line
with all applicable laws and regulations.
Note: Pass on all printed owner ’s
information when selling this vehicle. Our digital resources include a
comprehensive digital Owner
’s Manual
dynamically created according to the
features on your vehicle by using the
vehicle identification number. See
Locating the Vehicle Identification
Number
(page 348). The digital Owner ’s
Manual includes visual and full text search
functions so that you can quickly locate
the information you are looking for. It also
includes links to a number of how-to
videos created to help you understand
some of the advanced technologies on
your vehicle.
Features and Options
This publication describes product features
and options available throughout the range
of available models, sometimes even
before they are generally available. It could
describe options that are not available on
the vehicle you have purchased.
Illustrations
Some of the illustrations in this publication
could show features as used in different
models, so they could appear different to
you on your vehicle.
Location of Components
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
17
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Introduction

SYMBOLS USED ON YOUR
VEHICLE
These are some of the symbols you may
see on your vehicle.
Safety alert.
See the Owner's Manual.
Air conditioning system.
Anti-lock braking system.
Avoid smoking, flames or sparks.
Battery.
Battery acid.
Brake fluid level.
Brake system
Brake system
Cabin air filter.
Child safety door lock.
Child safety door unlock. Child seat lower anchor.
Child seat tether anchor.
Cruise control.
Do not open when hot.
Electronic power steering
malfunction.
Fan warning.
Fasten seatbelt.
Front airbag.
Front fog lamps.
Fuse compartment.
Hazard warning flashers.
Heated rear window.
Heated windshield.
Interior luggage compartment
release.
Jack.
19
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Symbols GlossaryE65963 E162384 E270480 E139223 E141128 E71880 E67017

Keep out of reach of children.
Lighting control.
Low tire pressure warning.
Maintain correct fluid level.
Panic alarm.
Parking aid.
Parking brake.
Power steering fluid.
Power windows.
Power window lockout.
Side airbag.
Shield the eyes.
Stability control.
Windshield wash and wipe.
20
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Symbols GlossaryE161353 E167012 E138639