FORD MUSTANG MACH-E 2021 Warranty Guide

SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
•Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
• tire damage from road hazards such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
16

Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
• converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 27)
• aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts is not covered.
• high-voltage battery replacement due to improper vehicle storage.
Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
17

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest EV Certified Ford dealership, or to your selling
dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency
fuel delivery to ICE vehicle, towing to the nearest public charger, EV
Certified Ford dealership, or home if within 35 mi radius of your
vehicle’s location. (Limited to two occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of
the tire mobility kit, or if the kit is damaged or unusable or if
requested by the customer, roadside assistance will tow to the nearest
Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
18

Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.19

5. Additional information about your warranty coverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
performed on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s systems may not work as
effectively, and you may jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your Owner’s Manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage soley for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
20

To preserve your warranty,the following conditions should be observed
(See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
• Follow all instructions for use and charging of the high voltage battery
assembly
• Use the vehicle, charging equipment, and high voltage battery
assembly as intended and as described in the Owner Manual, and in
accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed
by properly qualified and equipped personnel at an EV Certified Ford
dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to operate
within a sealed system. Removing the high voltage battery assembly from
the vehicle, or opening the high voltage battery assembly, creates a risk
of damage to the high voltage battery assembly, as well as a risk of
personal injury, including electrocution. EV Certified Ford dealerships
are specially trained and equipped to repair the high voltage battery
assembly and high voltage systems on the vehicle, and are the only
repair facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your vehicle,
it is imperative that all high voltage battery software updates are
installed. You are responsible for ensuring all software updates are
installed within 30 days of software availability. You can most easily
accomplish this by keeping Automatic Updates set to ON. If you are
unable or choose not to use your vehicle’s connectivity features to
update software, your Ford Dealer can determine if software updates are
available for your vehicle and perform these updates. Battery system
updates will be installed at no cost to you during the warranty period.
Damage resulting from failure to install battery system updates will not
be covered under your New Vehicle Limited Warranty.
21

During the warranty coverage period, Ford Motor Company warrants that
you will not be charged for diagnosis, repair, replacement, or adjustment
of components that are damaged or inoperable due to a defect caused by
an OTA update.
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage. To have repairs made under this warranty,
you may have to show that you have followed Ford’s instructions on
properly maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 25.
22

6. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle as manufactured by Ford, was designed, built and
equipped to conform at the time it left Ford’s control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford. Defects in
design, assembly or in any part, component or system of the vehicle as
manufactured by Ford, which, at the time it left Ford’s control, caused
noise emissions to exceed Federal standards, are covered by this
warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO:
•loss of time, inconvenience, loss of use of the vehicle, commercial loss
or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the non-covered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as a basic stripped chassis,
those having a Gross Vehicle Weight Rating of 10,000 pounds or less,
and those sold outside the United States and its territories. To the
extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD
of any express or implied warranty, condition, or guarantee,
agreement, or representation, by any person with respect to
conformity of this vehicle with the U.S. EPA Noise Control
Regulations, including ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS.
23

7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are backed by
Ford Motor Company or Ford Motor Service Company. Ford Protect
plans provide up to 8 years and 150,000 miles of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect from any Ford Motor Company Dealer or
see our website at fordprotect.ford.com. There are several Ford Protect
plans available in various time, distance and deductible combinations.
Each plan is tailored to fit your own driving and vehicle ownership
needs, including reimbursement for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind protection
throughout the United States, Canada and Mexico, provided by a
network of Ford Motor Company Dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa and District of
Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of the
extended warranty plans or packages.
This information is subject to change. Ask your Dealer for complete
details about Ford Protect coverage.
24

8. The Better Business Bureau (BBB)AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your
Dealer. If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed, and returned to the BBB
along with proof of ownership. Upon request, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
25