FORD MUSTANG MACH-E 2022 Warranty Guide

• the installation or use of a non-Ford Motor Company part orany part or software (Ford or non-Ford) designed for off-road
use only installed after the vehicle leaves the control of Ford
Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to lift kits,
oversized tires, roll bars, cellular phones, alarm systems,
automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for
the functionality of such software. Ford may disallow,
discontinue or modify your ability to use such software at any
time without prior notification or incurring any warranty or
other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided
by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
•
windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000
miles (whichever occurs first), even though caused by use and/or
exposure to the elements.
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Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• fluids such as coolant, brakefluid, and lubricants
• cabin air filters
• tire rotation/inflation
• cleaning/polishing • wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first 12 months or 12,000 miles in service, whichever occurs
first.
• Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first.
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SYNC Hands-Free Communications and Entertainment
System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
•
the defective function or obsolescence of your cellular phone or
digital media device (for example, inadequate signal reception
by the external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or
worn out tires. Tires will not be replaced (unless required by a
warranty repair) for wear or damage including:
• tire damage from road hazards such as cuts, snags, bruises, bulges, puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting
or dismounting, or tire repair
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, orinoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about
ambulance conversions (page 34)
• aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts is not covered.
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your
vehicle’s battery must be maintained in the event the vehicle is
not driven or is stored for an extended period.
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest EV Certified Ford dealership, or to yourselling dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency fuel delivery to ICE vehicle, towing to the nearest
public charger, EV Certified Ford dealership, or home if within
35 mi radius of your vehicle’s location. (Limited to two
occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of the tire mobility kit, or if the kit is damaged or unusable
or if requested by the customer, roadside assistance will tow to
the nearest Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
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For emergency roadside assistance, call 1-800-241-3673,
24 hours a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles
that must be towed because a covered repair failed during the
warranty coverage period, Ford will cover towing to the nearest
Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to
Roadside Assistance benefits. Call 1-800-241-3673 for further
details.25

5. Additional information about your warrantycoverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work performed on your vehicle, you may choose to use non-Ford
parts. If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and durability. If
you use replacement parts that are not equivalent to Ford parts,
your vehicle's systems may not work as effectively, and you may
jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your Owner’s Manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage soley for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
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To preserve your warranty,the following conditions should be
observed (See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery must be maintained in the event the vehicle is not
driven or is stored for an extended period.
• Follow all instructions for use and charging of the high voltage battery assembly
• Use the vehicle, charging equipment, and high voltage battery assembly as intended and as described in the Owner Manual,
and in accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed by properly qualified and equipped personnel at an
EV Certified Ford dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to
operate within a sealed system. Removing the high voltage
battery assembly from the vehicle, or opening the high voltage
battery assembly, creates a risk of damage to the high voltage
battery assembly, as well as a risk of personal injury, including
electrocution. EV Certified Ford dealerships are specially trained
and equipped to repair the high voltage battery assembly and
high voltage systems on the vehicle, and are the only repair
facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your
vehicle, it is imperative that all high voltage battery software
updates are installed. You are responsible for ensuring all software
updates are installed within 30 days of software availability. You
can most easily accomplish this by keeping Automatic Updates set
to "ON". If you are unable or choose not to use your vehicle’s
connectivity features to update software, your Ford Dealer can
determine if software updates are available for your vehicle and
perform these updates. Software updates will be installed at no
cost to you during the warranty period. Damage resulting from
failure to install battery system updates will not be covered under
your New Vehicle Limited Warranty.
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During the warranty coverage period, Ford Motor Company
warrants that you will not be charged for diagnosis, repair,
replacement, or adjustment of components that are damaged or
inoperable due to a defect caused by a software update.
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage. To have repairs made under
this warranty, you may have to show that you have followed
Ford’s instructions on properly maintaining and using your
vehicle. You will find these instructions in yourOwner’s Manual.
Be sure to save your service receipts and to keep accurate
records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program, page 31.
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6. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases
this vehicle for purposes other than resale and to each
subsequent purchaser that this vehicle as manufactured by Ford,
was designed, built and equipped to conform at the time it left
Ford's control with all applicable U.S. EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built and equipped
by Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford.
Defects in design, assembly or in any part, component or system
of the vehicle as manufactured by Ford, which, at the time it left
Ford's control, caused noise emissions to exceed Federal
standards, are covered by this warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT
APPLY TO:
• loss of time, inconvenience, loss of use of the vehicle,commercial loss or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205,
Subpart B). Among the non-covered vehicles are those lacking
a partially or fully enclosed operator's compartment, such as a
basic stripped chassis, those having a Gross Vehicle Weight
Rating of 10,000 pounds or less, and those sold outside the
United States and its territories. To the extent permitted by
law, THIS WARRANTY IS EXPRESSLY INSTEAD of any express
or implied warranty, condition, or guarantee, agreement, or
representation, by any person with respect to conformity of
this vehicle with the U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS.
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