FORD MUSTANG MACH-E 2022 Warranty Guide

3. The New Vehicle Limited Warranty for your2022-Model Battery Electric Vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your vehicle or these warranties. No person,
including Ford employees or Dealers, may modify or waive any
part of these warranties.
Ford and its Dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes
or additions to vehicles previously built or sold.
Ford and its Dealers also reserve the right to provide
post-warranty repairs, conduct recalls, or extend the warranty
coverage period for certain vehicles or vehicle populations, at
the sole discretion of Ford. The fact that Ford has provided
such measures to a particular vehicle or vehicle population in
no way obligates Ford to provide similar accommodations to
other owners of similar vehicles.
As a condition of these warranties, you are responsible for
properly using, maintaining, and caring for your vehicle as
outlined in your Owner’s Manual. Ford recommends that you
maintain copies of all maintenance records and receipts for
review by Ford.
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Ford and your Dealer are not responsible for any time or income
that you lose, any inconvenience you might be caused, the loss of
your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue, or for any
other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the car or
light truck is reasonably fit for the general purpose for which it
was sold) or an implied warranty of fitness for a particular
purpose (that the car or light truck is suitable for your special
purposes), if a special purpose was specifically disclosed to
Ford itself not merely to the Dealer before your purchase, and
Ford itself not just the Dealer told you the vehicle would be
suitable for that purpose.
These implied warranties are limited, to the extent allowed by
law, to the time period covered by the written warranties, or to
the applicable time period provided by state law, whichever
period is shorter.DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS
AND RACING USE
*** Ford disclaims all implied warranties if the vehicle is used
for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if the
vehicle is equipped for racing. ***
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The warranties contained in this booklet and all questions
regarding their enforceability and interpretation are governed
by the law of the state in which you purchased your Ford
vehicle. Some states do not allow Ford to limit how long an
implied warranty lasts or to exclude or limit incidental or
consequential damages, so the limitation and exclusions
described above may not apply to you.
APPLICABILITY OF LIMITATIONS OF IMPLIED WARRANTY TO
NEW VEHICLE LIMITED WARRANTY
*** This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages
also applies to the NEW VEHICLE LIMITED WARRANTY. ***
Ford participates in the BBB AUTO LINE warranty dispute
resolution program. You may contact BBB AUTO LINE by
calling 800-955-5100.
You are required to submit your warranty dispute to the BBB
AUTO LINE before exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state ‘‘Lemon
Law’’, you are also required to submit your warranty dispute to
the BBB AUTO LINE before exercising any rights or seeking
remedies under the ‘‘Lemon Law’’.
If you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon
Law,’’ you are not required to first use BBB AUTO LINE to
resolve your dispute – although the program is still available to
you. For more information regarding the BBB AUTO LINE
program, see page 31 of this booklet.
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QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage
provided by Ford Motor Company under theNew Vehicle
Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
The measure that occurs first determines how long your coverage
lasts. For example: Your Bumper to Bumper Coverage lasts for
three years - unless you drive more than 36,000 miles before
three years elapse.
In that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
→ What is Covered? (pages 14-18)
→ What is Not Covered? (pages 18-23)
ELECTRIC VEHICLE
COMPONENT 8/100,000
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WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state.
Under your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period
then authorized Ford Motor Company Dealers will, without
charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the applicable
coverage period due to a
manufacturing defect in factory-supplied
materials or factory workmanship.
Note: Warranted repairs with respect to the high voltage battery
assembly must be performed by an EV Certified Ford dealership.
This warranty does not mean that each Ford vehicle is defect
free. Defects may be unintentionally introduced into vehicles
during the design and manufacturing processes and such defects
could result in the need for repairs. Ford provides the New Vehicle
Limited Warranty only to remedy manufacturing defects that
result in vehicle part malfunction or failure during the warranty
period.
The remedy under this written warranty, and any implied
warranty, is limited to repair, replacement, or adjustment of
defective parts. This exclusive remedy shall not be deemed to
have failed its essential purpose so long as Ford, through its
authorized Dealers, is willing and able to repair, replace, or adjust
defective parts in the prescribed manner. Ford's liability, if any,
shall in no event exceed the cost of correcting manufacturing
defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited
Warranty are described on pages 18-23. When making warranty
repairs on your vehicle, the Dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford, at the discretion of Ford or the Ford dealership.
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Nothing in this warranty should be construed as requiring or
prohibiting that defective parts be replaced with parts of a
different type or design than the original part, so long as the
vehicle functions properly with the replacement part. Moreover,
Ford and its authorized Dealers are entitled to a reasonable time
and a reasonable number of attempts within which to diagnose
and repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at facilities other
than a Ford Dealer.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and
on a pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
other charges. If so, you should present your paid invoice
detailing the nature of the charges to any Ford Motor Company
dealership for refund consideration. When making warranty
repairs on your vehicle, the Dealer will use Ford, Motorcraft,
remanufactured or other parts that are authorized by Ford. In
certain instances, Ford may authorize repairs at facilities other
than a Ford Dealer. Tire replacements under warranty will be
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made with the same brand and model as originally equipped
with the vehicle unless the same brand and model is no longer
available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may
authorize another brand and/or model to substitute for the
original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 22 for
details of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle's Powertrain components are covered for five
years or 60,000 miles, whichever occurs first. The extended
Powertrain coverage applies to all components of the driveline
that are not specifically covered by the Electric Vehicle
Component warranty. Powertrain components that receive
warranty coverage for five years or 60,000 miles may include
gears, differential, shafts, fluid pumps, seals and gaskets,
bearings, mounts, drive shaft, retainers, supports, universal and
constant velocity joints.
(2) The high voltage battery and eDrive systems of your vehicle
are covered by the Electric Vehicle Component coverage for eight
years or 100,000 miles, whichever comes first. High voltage
battery and eDrive components covered by this warranty include
the high voltage battery assembly, Bussed Electrical Center
(BEC), Battery Energy Control Module (BECM), on-board
charger, Inverter System Controller (ISC), DC/DC converter, and
eDrive. If a covered component requires replacement under the
Electric Vehicle Component warranty, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age and mileage and
meet Ford’s requirements and standards.
(3) Your vehicle's safety belts and air bag Supplemental
Restraint System (SRS) are covered for an extended Safety
Restraint Coverage Period, which lasts for five years or 60,000
miles, whichever occurs first.
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(4) Your vehicle’s body sheet metal panels are covered for an
extended Corrosion Coverage Period, which lasts for five years,
regardless of miles driven. The extended warranty coverage only
applies if a body sheet metal panel becomes perforated due to
corrosion during normal use due to a manufacturing defect in
factory-supplied materials or factory workmanship. If aluminum
body panels have corrosion or rust damage, and the damage is
not the result of abnormal usage, vehicle accident, customer
actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles.
For damage caused by airborne material (environmental fallout)
where there is no factory-related defect involved and therefore
no warranty − our policy is to provide free repair of paint damage
due to the airborne material for 12 months or 12,000 miles,
whichever occurs first.
High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion
battery capacity will decrease over time and with use. While
gradual capacity loss with time and use is considered normal
wear and tear, Ford Motor Company warrants the high voltage
battery against excessive capacity loss for a period of
8 years/ 100,000 miles, whichever comes first. If an authorized
EV Certified Ford Dealer determines that the battery capacity is
less than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or
chassis cab configuration, this level of capacity loss is considered
excessive. The measurement method used to determine the high
voltage battery capacity, and the decision of whether to repair,
replace, or provide reconditioned or remanufactured parts, and
the condition of any such replaced, reconditioned or
remanufactured parts, are at the sole discretion of Ford Motor
Company. During the High Voltage Battery Capacity Coverage
period, Ford Motor Company will cover the necessary component
repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This
coverage is in addition to the high voltage battery assembly’s
limited warranty for defects in materials or workmanship. If a
warranty repair requires replacement of the high voltage battery17

assembly, or one of its components, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age, and mileage.
NOTE: The battery capacity degradation rate will vary based on
various factors, including environmental conditions, and will also
be affected by the way in which the vehicle is used. Following the
recommendations in thePreserving Your High Voltage Battery
section of the Owner’s Manual may help lower the rate of
capacity degradation and optimize battery life.
Ford Power-Up software updates
During the warranty coverage period, Ford Motor Company warrants
that:
• you will not be charged for diagnosis, repair, replacement, or adjustment of components that are damaged or inoperable
due to a defect caused by a Ford Power-Up software update
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack, such as driving over curbs, overloading, racing or using
the vehicle as a permanent stationary power source
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• exceeding the load limits specified on the certification label.See your Owner’s Manual for the location of the certification
label
• failure to observe and resolve vehicle warnings and indications of battery concerns within a reasonable amount of time,
typically 30 days
• failure to complete Ford Power-Up software updates within a reasonable amount of time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use, such as collision repairs that subject the vehicle to
paint booth conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been
covered under the manufacturer’s warranty,
•
improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your
High Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the
Ford Mobile Charger caused by abuse or misuse. Always use the
Ford Mobile Charger in a manner that conforms to the directions
found in the Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• Tampering, alterations, or modifications of the vehicle, including the body, chassis, electronics or their components,
after the vehicle leaves the control of Ford Motor Company
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