FORD MUSTANG MACH-E 2022 Warranty Guide

7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are
backed by Ford Motor Company or Ford Motor Service Company.
Ford Protect plans provide up to 8 years and 150,000 miles of
coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: reimbursement for a rental vehicle,
protecting against tire and wheel road hazard damage,
coverage for certain maintenance and wear items, lost key
replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect from any Ford Motor Company
Dealer or see our website at fordprotect.ford.com. There are
several Ford Protect plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own
driving and vehicle ownership needs, including reimbursement
for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of Ford Motor Company Dealers.
NOTE:
Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa and
District of Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of
the extended warranty plans or packages.
This information is subject to change. Ask your Dealer for
complete details about Ford Protect coverage.
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8. The Better Business Bureau (BBB)AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to
your Dealer. If a warranty concern has not been resolved using
the three-step procedure outlined on the first page of the
Customer Assistance section, you may be eligible to participate
in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation
and arbitration. During mediation, a representative of the BBB
will contact both you and Ford Motor Company to explore
options for settlement of the claim. If an agreement is not
reached during mediation and your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will
be scheduled so that you can present your case in an informal
setting before an impartial person. The arbitrator will consider
the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to
accept the BBB AUTO LINE decision, Ford must abide by the
accepted decision as well. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file
your claim with the BBB.
BBB AUTO LINE Application: Using the information provided
below, please call or write to request a program application. You
will be asked for your name and address, general information
about your new vehicle, information about your warranty
concerns, and any steps you have already taken to try to resolve
them. A Customer Claim Form will be mailed that will need to be
completed, signed, and returned to the BBB along with proof of
ownership. Upon request, the BBB will review the claim for
eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
1676 International Drive, Suite 550
McLean, VA 22102
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BBB AUTO LINE applications can also be requested by calling the
Ford Motor Company Customer Relationship Center at
1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at
any time without notice and without obligation.
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9. State warranty enforcement laws
These state laws - sometimes called "lemon laws" - allow
owners to receive a replacement vehicle or a refund of the
purchase price, under certain circumstances. The laws vary from
state to state.
To the extent your state law allows, Ford Motor Company
requires that you first send us a written notification of any
defects or non-conformities that you have experienced with your
vehicle. (This will give us the opportunity to make any needed
repairs before you pursue the remedies provided by your state's
law.)
In all other states where not specifically required by state law,
Ford Motor Company requests that you give us the written notice.
Send your written notification to:Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
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10. Important information about ambulanceconversions
Ford vehicles are suitable for producing ambulances only if
equipped with the Ford Ambulance Prep Package. In addition,
Ford urges ambulance manufacturers to follow the
recommendations of the Ford Incomplete Vehicle Manual and
the Ford Truck Body Builders Layout Book (and pertinent
supplements).
Using a Ford vehicle without the Ford Ambulance Prep
Package to produce an ambulance could result in elevated
underbody temperatures, fuel over pressurization, and the risk
of fuel expulsion and fires. Such use also voids the Ford
Bumper to Bumper Warranty and may void the Emissions
Warranties.
You may determine whether the vehicle is equipped with the
Ford Ambulance Prep Package by inspecting the information
plate on the driver's rear door pillar.
You may determine whether the ambulance manufacturer has
followed Ford's recommendations by contacting the ambulance
manufacturer of your vehicle.
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