FORD WINDSTAR 1996 1.G Owners Manual

Roadside Emergencies
279
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[RE10720(ALL)01/93]
Stowing the spare tire
[RE10730(ALL)05/95]1.
To raise the tire to the stowed position, lay the tire on the
ground with the interior side facing up. Install the retainer
through the wheel center and slide the tire under the vehicle.
Fit the hex-shaped end of the wheel lug wrench over the hex
nut in the floor of the cargo area. Turn the wheel lug
wrench clockwise until the tire is raised to its original
position underneath the vehicle.
[RE10740(ALL)11/93]
NOTE: The hex nut ratchets when the tire is raised to the
stowed position. It will not allow you to over-tighten.
*
[RE10750(ALL)01/93]2.
Check for proper seating against the underbody supports
and retighten if necessary.
[RE10760(ALL)05/95]
RWARNING
Check the tire seating position for looseness and make
sure the tire is not too far forward to avoid axle contact.
*
[RE10780(ALL)05/95]
RWARNING
Make sure spare tires and jacking equipment are stowed
and secured in the proper storage location.
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Update:Tue Mar 19 08:18:21 1996

280
%*
[RE10800(ALL)01/93]
Fuel Pump Shut-Off Switch
[RE10900(ALL)05/94]
If the engine cranks but does not start or if you have had a
collision, the fuel pump shut-off switch may have been actuated.
The shut-off switch is a device that automatically stops the flow
of fuel to the engine when your vehicle has been involved in a
collision. The impact does not have to be great for the switch to
be actuated. In many instances, you might not even know that
the switch has been actuated.
*
[RE11000(ALL)01/95]
For information on how to check and reset the fuel pump
shut-off switch, seeFuel pump shut-off switchin the Index.
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Update:Tue Mar 19 08:18:21 1996

Roadside Emergencies
281
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[RE11101(ALL)05/95]
Towing Your Vehicle
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[RE11201(ALL)06/95]
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center. Recommended towing options include wheel lift towing
or flat bed towing.
*
[RE11500(ALL)03/95]
When calling for a tow truck, tell the operator what kind of
vehicle you have. A towing manual is available from Ford
Motor Company for all authorized tow truck operators. Have
your tow truck driver refer to this manual for the proper
hook-up and towing procedures for your vehicle.
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Update:Tue Mar 19 08:18:21 1996

283
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
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[HS00210(ALL)05/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators that put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (3 years or
60,000 km), whichever comes first. To purchase Roadside
Assistance coverages beyond this period, through Ford Auto
Club, contact your Ford or Lincoln-Mercury dealer (not
available in Canada).
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
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[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
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[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
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[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD
(in Canada call 1-800-665-2006).
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Update:Tue Mar 19 08:17:31 1996

284
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[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/95]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
7-1/2 pica art:0050105-AFile:wnhss.ex
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Customer Assistance
285
[HS01640(ALL)04/95]
In Canada:
[HS01650(ALL)05/95]
7-1/2 pica art:0050104-B[HS01701(ALL)05/95]
Outside the U.S. or Canada:
[HS01720(ALL)04/95]
7-1/2 pica art:0040273-C*
[HS02200(ALL)02/95]
To process your request, the Ford Customer Assistance Center
needs the following information:
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[HS02300(ALL)02/95]
n
your telephone number(s) (both business and home)
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[HS02400(ALL)04/95]
n
the name of the dealer and the city where the dealership is
located
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[HS02500(ALL)04/95]
n
the year and make of your vehicle
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[HS02600(ALL)04/95]
n
the date purchased
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[HS02700(ALL)03/95]
n
the current mileage on your vehicle
%*
[HS02800(ALL)02/95]
n
your 17-digit Vehicle Identification Number (VIN) (shown on
your owner card)
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286
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[HS03300(ALL)03/95]
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
%*
[HS03500(ALL)02/95]
The Dispute Settlement Board (U.S. Only)
*
[HS03600(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
*
[HS03700(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
*
[HS03800(ALL)01/93]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
*
[HS04000(ALL)01/95]
n
A non-Ford product
*
[HS04100(ALL)01/95]
n
A non-Ford dealership
*
[HS04200(ALL)01/95]
n
A vehicle sales transaction
*
[HS04300(ALL)01/95]
n
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
*
[HS04400(ALL)01/95]
n
Items not covered by your warranty
*
[HS04500(ALL)01/95]
n
Alleged liability claims
*
[HS04600(ALL)01/95]
n
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
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Customer Assistance
287
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[HS04700(ALL)01/95]
n
Cases currently in litigation
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[HS04800(ALL)01/95]
n
Vehicles not used primarily for personal, family, or
household purposes
*
[HS04900(ALL)04/94]
NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
*
[HS05000(ALL)04/95]
How Does the Board Work?
*
[HS05100(ALL)04/95]
The Board has four members:
*
[HS05200(ALL)04/95]
n
three consumer representatives
*
[HS05300(ALL)04/95]
n
a Ford or Lincoln-Mercury dealer
*
[HS05400(ALL)04/95]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
[HS05501(ALL)04/95]
If the involved vehicle is within 36 months and 36,000 miles of
the date of delivery (warranty start date), you have the right to
make an oral presentation before the Board by indicating your
choice on the application. Also, oral presentations may be
requested by the Board. A decision is made by the Board by
simple majority vote.
[HS05550(ALL)04/95]
Board members review all the materials related to each
complaint and, based on the available information, arrive at a
fair and impartial decision. Decisions are based on the written
statements and any oral presentations made by each of the
involved parties.
[HS05600(ALL)08/93]
Because the Board usually meets only once a month, some cases
will take longer than 30 days to be reviewed. The Board will
make every effort to resolve each case within 40 days after it
receives the customer application form.
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288
[HS05700(ALL)04/95]
After your case has been reviewed, the Board will mail you its
decision in writing. It will also provide you with a form to
indicate your acceptance or rejection of an award decision. The
decisions of the board are binding on the dealer and Ford, but
customers may have other options available to them under state
or federal law.
*
[HS05900(ALL)04/95]
The decisions of the Board, however, may be introduced into
evidence by any party in subsequent legal proceedings that may
be initiated.
*
[HS06000(ALL)01/95]
How Do You Contact the Board?
[HS06101(ALL)04/95]
Write to the Board at the following address to request a
brochure/application. You will be sent a brochure and a
one-page customer application form. The form should be
completed and mailed to the same address.
*
[HS06200(ALL)09/93]
6 pica art:0040272-A
*
[HS06300(ALL)02/95]
You will be sent a brochure and a one-page customer
application form. To begin the Board review process, the form
should be completed and mailed to the special Board P.O. Box
number shown above.
*
[HS06400(ALL)04/95]
What is the Review Process?
[HS06500(ALL)02/95]
Your application will be reviewed and if it is determined to be
eligible, you will receive an acknowledgment indicating the file
number assigned to your application and the local Board
address. At the same time, your dealer and Ford Motor
Company representative are asked to submit statements.
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Customer Assistance
289
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[HS06600(ALL)04/95]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)04/95]
n
legible copies of all documents and maintenance or repair
orders that relate to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)04/95]
n
the date you bought your vehicle
*
[HS07000(ALL)04/95]
n
the date of repair and the mileage at the time of repair
*
[HS07100(ALL)04/95]
n
the current mileage
*
[HS07200(ALL)04/95]
n
the name of the dealer who sold you the vehicle or who
serviced your vehicle
*
[HS07300(ALL)04/95]
n
a brief description of your unresolved complaint
*
[HS07400(ALL)05/95]
n
a brief summary of actions that were taken with the dealer
and Ford Motor Company
[HS07500(ALL)02/95]
n
the names (if known) of all people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
[HS07651(ALL)04/95]
Should your application NOT qualify for review, an explanation
will be mailed to you.
File:wnhss.ex
Update:Tue Mar 19 08:17:31 1996