GMC SIERRA 1995 Owners Manual

Customer Assistance Information
Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you how to obtain service publications and how to
report any safety defects.
This section includes information on:
The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance. and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern with
the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction,
the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
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STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations Manager by calling
1 -800-GMC-TRUCK ( 1-800462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4
1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title,
or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll free number listed previously
in order to
give your inquiry prompt attention. However,
if you wish to write GMC
Truck, write
to:
GMC Truck Customer Assistance
3
I E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
equipment and personnel. That is why we suggest you follow Step One first
if you have a concern.
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Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with
GMC Truck by dialing: In the United States.
1-800-GMC-TKTD
( 1-800-462-8583). (TDD users in Canada can dial
I-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
$'This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue its participation
in this program.
Both GMC Truck and your GMC Truck dealer are committed to making
sure you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instance.s where an impartial third-party can assist
in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, GMC Truck voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease
a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at the following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800 Arlington,
VA 22203
Telephone: 1-800-955-5
100
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To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and
a statement of the nature of your
complaint. Eligibility
is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the BBB at any time. The BBB will
attempt
to resolve the complaint serving as an intermediary between you
and GMC Truck. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state
laws may require you to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the GMC Truck
Customer Assistance Center at 1-800-GMC-TRUCK (1-800-462-8782).
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (,NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-8004-24-9393 (or 366-0 123 in the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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REPORTING SAFETY DEFECTS TO THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition
to notifying
General Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1 G 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope
you’ll notify us. Please call us at
1-800-GMC-TRUCK (1-800-462-8782), or write:
GMC Truck Consumer Relations
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded owners with
over-the-phone roadside repairs, location of the nearest GMC Truck dealer,
or the following special services:
Flat Tire Change: Installation of spare tire will be covered at no charge
(customer
is responsible for repair or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer to get to the
nearest service station (up to $4.00).
Jump Start: No-start situations which require a battery jump start will be
covered at
no charge.
Lock Out: Replacement keys or locksmith service will be covered at no
charge if you are unable to gain entry into your vehicle. Delivery of the
replacement key will be covered at no charge within a 10-mile radius.
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Emergency Towing Service: Towing to the nearest GMC Truck dealer for
warranty related disablements.
The Roadside Assistance services listed above are available to retail and
retail lease customers operating
1995 light duty GMC trucks for a period of
36 months or 36,000 miles. All services must be pre-arranged by GMC
Truck Roadside Assistance.
Note: Over-the-phone assistance, such as providing the name of the closest
dealer or minor technical advice, etc. is available
to all owner/operators of
GMC Truck vehicles, regardless of vehicle or mileage.
Just dial GMC Truck Roadside Assistance at 1-800-GMC TRUCK
(1-800-462-8782, Roadside Assistance prompt) to reach a qualified
representative who can assist
you.
Your Roadside Assistance representative will ask for the following
information when your call
is received:
0 Vehicle Identification Number (VIN).
0 Name and Home Address.
0 Telephone number and location from which you are calling.
0 Location, license plate number and color of your GMC truck.
Mileage of vehicle and description of problem.
Roadside Assistance is available
24 hours a day, seven days a week,
365 days a year, including weekends and holidays. Should you have any
questions about Roadside Assistance, call the GMC Truck Roadside
Assistance center or contact your dealer.
Roadside Assistance is not part of or included in the coverage provided by
the New Vehicle Limited Warranty. GMC Truck reserves the right to make
any changes or discontinue the Roadside Assistance program at any time
without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere in Canada or the U.S.A. Please refer
to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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Courtesy Transportation
The GMC Truck Commitment Plus Program offers courtesy transportation
for customers when obtaining warranty service. The Courtesy
Transportation Program is available to retail purchasers of Commitment
Plus eligible
1995 GMC light duty trucks. This program is offered in
conjunction with the 36 month/36,000 mile BUMPER TO BUMPER New
Vehicle Limited Warranty.
In Canada, please consult your GM dealer for information on courtesy
transportation.
COURTESY TRANSPORTATION INCLUDES:
0
0
0
One way SHUTTLE RIDE from the dealership (up to 10 miles) for
same-day warranty repairs.
A loaner vehicle will be made available for overnight warranty repairs
up to a
5 day maximum, or up to a $30 allowance for a rental vehicle,
cab, bus or other transportation in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day,
does not constitute
overnight repairs.)
GAS allowance of up to $10 a day for rides provided by another person
(i.e., friend, neighbor, etc.) in lieu
of rental for overnight warranty
repair up
to 5 day maximum.
Note: All Courtesy Transportation arrangements will be administer\
ed
by your
GMC Truck dealership service management. All requests
should reflect actual costs
up to and not to exceed the maximum
allowable dollar limits.
0 The Commitment Plus Courtesy Transportation Program is not part of
the BUMPER TO BUMPER Limited Warranty. GMC Truck reserves
the right to make any changes or discontinue the Courtesy
Transportation Program at any time without notification.
0 For additional program details contact your GMC Truck dealer.
Note: Because of insurance liability considerations, age restrictions
exist in some states when loaning dealer owned vehicles or obtaining
vehicles from rental establishments. See your dealer for details\
.
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-551-4123
Canada .............. 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair information for all chassis and
body systems. They may be useful for owners who wish to get a greater
understanding of their vehicle. They are
also useful for owners with the
appropriate skill level or training who wish to perform “do-it-yourself’
service. These are authentic General Motors’ service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance
in the field. When
service methods are found which promote better service on GM vehicles,
bulletins are created
to help the technician perform better service. Service
bulletins may involve any number
of vehicles. Some will describe
inexpensive service; others will describe expensive service. Some will
advise of new or unexpected conditions, and others may help avoid
future
costly repairs, Service bulletins are meant for qualified technicians. In some
cases they refer to service manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these bulletins are issued
throughout the model year and beyond, an index is required and published
quarterly
to help identify specific bulletins. Subscriptions are available. You
can order an index at the toll-free numbers listed previously, or ask a GM
dealer
to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners with general operation and maintenance information.
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Notes
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1995 SERVICE PUBLICATIONS
ORDERING INFORMATION
You can get manuals that tell how to operate and service your vehicle.
To order them,
fill out the order form on the next page and send it to
the address below.
GMC Truck Service Publications
Post Office Box 436006
Pontiac, MI 48343
If you have questions or would like to order using your credit c\
ard,
call us TOLL FREE at 1-800-627-5699.
From outside the Continental United States, please call 1-31 3-455-801 6
SERVICE MANUALS
Service Manuals have the diagnosis, repair and overhaul informat\
ion on
engines, transmissions, axle, suspension, brakes, electrical, stee\
ring,
body, etc.
NOTE: Please specify special body or engine types on order form.
Write information in the Form Number column. For example: Turbo,
Convertible.
OWNER’S INFORMATION
Owner publications are written directly for owners and intended to
provide basic operational information about the vehicle. The Own\
er’s
Manual includes the Maintenance Schedule for all models. Owner’s
manuals are available individually or as a complete portfolio.
GM SERVICE BULLETINS
GM Service Bulletins (GMSB) provides technical service informat\
ion to
knowledgeably service General Motors cars and trucks.
These bulletins may
be purchased in a subscription package. Pricing
and ordering information is available by calling 1-800-762-4356,
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