GMC SIERRA 2007 Owner's Manual

Emergency Tow From a Public Roadway or
Highway:Tow to the nearest
dealership/retailer for warranty service or in
the event of a vehicle-disabling accident.
Winch-out assistance when the vehicle
is mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire
in good condition, when equipped and
properly inated, will be covered at no charge.
The customer is responsible for the repair
or replacement of the tire if not covered by a
warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
Trip Routing:Your Roadside Assistance
Representative can provide you with
specic information regarding this feature.
Trip Interruption Expense Benets:Your
Roadside Assistance Representative can
provide you with specic information regarding
this feature.
Additional Services for Canadian
Customers

Trip Routing Service:Upon request,
Roadside Assistance will send you detailed,
computer- personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
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Trip Interruption Benets and Assistance:In
the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of $500 for
(A) meals (maximum of $50/day), (B) lodging
(maximum of $100/night) and (C) alternate
ground transportation (maximum of $40/day).
This benet is to assist you with some of the
unplanned expense you may incur while
waiting for your vehicle to be repaired.
Pre-authorization, original detailed receipts,
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
Alternative Service:There may be times,
when Roadside Assistance cannot provide
timely assistance, your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100 upon
submission of the original receipt to Roadside
Assistance.In many instances, mechanical failures are covered
under GMC’s Bumper-to-Bumper warranty.
However, when other services are utilized, our
Roadside Assistance Representatives will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call GMC
Roadside Assistance:1-800-462-8782, text
telephone (TTY) users, call1-888-889-2438.
Canadian customers call1-800-268-6800.
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GMC and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. GMC and General Motors of Canada
reserve the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers/retailers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers/retailers. A separate
booklet entitled “Warranty and Owner Assistance
Information” furnished with each new vehicle
provides detailed warranty coverage information.
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Scheduling Service Appointments
When your vehicle requires warranty service,
contact your dealer/retailer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer/retailer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership/retailer, let them know
this, and ask for instructions.
If the dealer/retailer requests that you simply drop
the vehicle off for service, you are urged to do
so as early in the work day as possible to allow for
the same day repair.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your
dealer/retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers/retailers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one-way or round trip shuttle service within
reasonable time and distance parameters for the
dealer’s/retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts.
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In addition, for U.S. customers, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may
be available. Claim amounts should reect actual
costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer/retailer may arrange to provide you
with a courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also be
responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer/retailer. Please
contact your dealer/retailer for specic information
about availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer/retailer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer
systems that monitor and control several
aspects of the vehicle’s performance. Your
vehicle uses on-board vehicle computers
to monitor emission control components to
optimize fuel economy, to monitor conditions
for airbag deployment and, if the vehicle
has the Anti-lock Brake System (ABS), to
provide anti-lock braking and to help the driver
control the vehicle in difficult driving
situations. Some information may be stored
during regular operations to facilitate repair of
detected malfunctions; other information is
stored only in a crash event by computer
systems, such as those commonly called Event
Data Recorders (EDR).
In a crash event, computer systems, such as
the airbag Sensing and Diagnostic Module
(SDM) in your vehicle may record information
about the condition of the vehicle and how
it was operated, such as data related to engine
speed, brake application, throttle position,vehicle speed, safety belt usage, airbag
readiness, airbag performance, and the
severity of a collision. This information has
been used to improve vehicle crash
performance and may be used to improve
crash performance of future vehicles and
driving safety. Unlike the data recorders on
many airplanes, these on-board systems do not
record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is
needed and access to the vehicle or the
device that stores the data is required. GM will
not access information about a crash event
or share it with others other than:
with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of
the lessee,
in response to an official request of police
or similar government office,
as part of GM’s defense of litigation
through the discovery process, or
as required by law.
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In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be
maintained and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read
the information if they have access to the
vehicle or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or
owner manual for information on its operations
and data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability, and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
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Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle. A
recycled original equipment GM part, may
be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by
your GM New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.
Aftermarket collision parts are also available.
These are made by companies other than GM and
may not have been tested for your vehicle. As a
result, these parts may t poorly, exhibit premature
durability/corrosion problems, and may not
perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM
New Vehicle Limited Warranty, and any vehicle
failure related to such parts are not covered by that
warranty.Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you ever
need collision repairs. Your GM dealer/retailer may
have a collision repair center with GM-trained
technicians and state of the art equipment, or be
able to recommend a collision repair center that has
GM-trained technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality
of coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your GM vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your
current insurance carrier, consider switching
to another insurance carrier.
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If your vehicle is leased, the leasing company may
require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your lease
carefully, as you may be charged at the end of
your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by a
police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside
Assistance Program on page 650for more
information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
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Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer/
retailer or a private collision repair facility to x
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
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