tow GMC TERRAIN 2010 Repair Manual

12-12 Customer Information
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company mayinitially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember if
your vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as cost stays within reasonable
limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle, suspension,
brakes, electrical, steering,
body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of your vehicle.

INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . . . 9-85
Interior Care . . . . . . . . . . . . . . . . . . 9-89
Climate Control Systems . . . . . . . 7-1 Automatic . . . . . . . . . . . . . . . . . . . . . . 7-3
Clock . . . . . . . . . . . . . . . . . . . . . 4-9, 4-10
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-12
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-76
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-9
Compass Messages . . . . . . . . . . . 4-30
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Convex Mirrors . . . . . . . . . . . . . . . . 1-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14
Cooling System . . . . . . . . . . . . . . . . 9-15 Engine Messages . . . . . . . . . . . . 4-31
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Covers Engine . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Cruise Control . . . . . . . . . . . . . . . . . 8-44
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-30
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1
Customer Assistance . . . . . . . . . . 12-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-27, 6-30
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-4 Door
Ajar Messages . . . . . . . . . . . . . . . 4-30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Locks . . . . . . . . . . . . . . . . . . . 1-7
Drive Systems All-Wheel Drive . . . . . . . . . 8-38, 9-26
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . 8-18
Hill and Mountain Roads . . . . . . 8-19
If the Vehicle is Stuck . . . . . . . . . 8-22
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road . . . . . . . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-22
Winter . . . . . . . . . . . . . . . . . . . . . . . . 8-20
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 6-33
DVD/CD Player . . . . . . . . . . . . . . . . 6-21

i-4 INDEX
E
ECO Button . . . . . . . . . . . . . . . . . . . 8-38
Economy ModeFuel . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 8-66
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 9-38
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42
Engine Air Cleaner/Filter . . . . . . . . . . . . . 9-13
Check and Service EngineSoon Lamp . . . . . . . . . . . . . . . . . . 4-17
Compartment Overview . . . . . . . . 9-6
Coolant . . . . . . . . . . . . . . . . . . . . . . . 9-16
Coolant Heater . . . . . . . . . . . . . . . 8-31
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14 Engine (cont.)
Cooling System . . . . . . . . . . . . . . . 9-15
Cooling System Messages . . . 4-31
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Drive Belt Routing . . . . . . . . . . . . 11-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 8-34
Overheating . . . . . . . . . . . . . . . . . . 9-20
Power Messages . . . . . . . . . . . . . 4-32
Pressure Light . . . . . . . . . . . . . . . . 4-23
Running While Parked . . . . . . . . 8-34
Starting . . . . . . . . . . . . . . . . . . . . . . . 8-29
Engine Oil Life System . . . . . . . . . . . . . . . . . . . 9-12
Messages . . . . . . . . . . . . . . . . . . . . 4-31
Entry Lighting . . . . . . . . . . . . . . . . . . . 5-4
Equipment, Towing . . . . . . . . . . . . 8-65
Event Data Recorders . . . . . . . . 12-15
Extender, Safety Belt . . . . . . . . . . 2-23
Exterior Lamp Controls . . . . . . . . . 5-1
F
Filter Engine Air Cleaner . . . . . . . . . . . 9-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 5-2
Flashers, Hazard Warning . . . . . . 5-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . 9-67
Flat Tire, Changing . . . . . . . . . . . . 9-69
Fluid Automatic Transmission . . . . . . 9-13
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Power Steering . . . . . . . . . . . . . . . 9-21
Washer . . . . . . . . . . . . . . . . . . . . . . . 9-22
Fog Lamps Bulb Replacement . . . . . . . 5-3, 9-34
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 2-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 2-7

INDEX i-5
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54Additives . . . . . . . . . . . . . . . . . . . . . 8-55
Economy Driving . . . . . . . . . . . . . . 8-2
Economy Light . . . . . . . . . . . . . . . 4-23
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 8-57
Filling the Tank . . . . . . . . . . . . . . . 8-56
Fuels in Foreign Countries . . . . 8-55
Gasoline Specifications . . . . . . . 8-54
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Low Fuel Warning Light . . . . . . . 4-24
Recommended . . . . . . . . . . . . . . . 8-54
Requirements, California . . . . . 8-55
System Messages . . . . . . . . . . . . 4-32
Fuel Economy Mode . . . . . . . . . . . 8-38
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . 9-38 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42G
GasolineSpecifications . . . . . . . . . . . . . . . . . 8-54
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 4-14
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Odometer . . . . . . . . . . . . . . . . . . . . . 4-13
Speedometer . . . . . . . . . . . . . . . . . 4-13
Tachometer . . . . . . . . . . . . . . . . . . . 4-13
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 4-11
General Information Service and Maintenance . . . . . 10-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Vehicle Care . . . . . . . . . . . . . . . . . . . 9-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 3-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 12-5
H
Hazard Warning Flashers . . . . . . . 5-3
Head Restraints . . . . . . . . . . . . . . . . 2-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Bulb Replacement . . . . . . . . . . . . 9-32
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 5-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 9-33
High-Beam On Light . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Lamps On Reminder . . . . . . . . . 4-25
Heated Front Seats . . . . . . . . . . . . . 2-7
Heated Mirrors . . . . . . . . . . . . . . . . . 1-15
Heater
Engine Coolant . . . . . . . . . . . . . . . 8-31

INDEX i-9
R
Radio FrequencyIdentification (RFID) . . . . . . . . 12-16
Statement . . . . . . . . . . . . . . . . . . 12-16
Radios AM-FM Radio . . . . . . . . . . . . . . . . . 6-11
CD/DVD Player . . . . . . . . . . . . . . . 6-21
Reception . . . . . . . . . . . . . . . . . . . . 6-17
Satellite . . . . . . . . . . . . . . . . . . . . . . . 6-14
Reading Lamps . . . . . . . . . . . . . . . . . 5-4
Rear Seat Entertainment System . . . . . . . . . . . . . . . . . . . . . . . 6-33
Rear Seats . . . . . . . . . . . . . . . . . . . . . 2-8
Rear Vision Camera (RVC) . . . . 8-50
Rear Window Washer/Wiper . . . . 4-8
Rearview Mirrors Automatic Dimming . . . . . . . . . . . 1-16
Reclining Seatbacks . . . . . . . . . . . . 2-5
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 10-7 Recommended Fuel . . . . . . . . . . . 8-54
Records
Maintenance . . . . . . . . . . . . . . . . 10-10
Recreational Vehicle Towing . . . 9-81
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 12-5
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Remote Vehicle Start . . . . . . . . . . . 1-5
Replacement Bulbs . . . . . . . . . . . . 9-38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 2-40
Maintenance . . . . . . . . . . . . . . . . . . 10-9
Replacing Airbag System . . . . . . 2-40
Replacing LATCH System Parts After a Crash . . . . . . . . . . . 2-55
Replacing Safety Belt System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 2-24 Reporting Safety Defects
Canadian Government . . . . . . 12-14
General Motors . . . . . . . . . . . . . 12-14
U.S. Government . . . . . . . . . . . 12-13
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 8-29
Ride Control Systems
Messages . . . . . . . . . . . . . . . . . . . . 4-33
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 12-6
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . 1-19
Roof Rack System . . . . . . . . . . . . . . 3-2
Rotation, Tires . . . . . . . . . . . . . . . . . 9-58
Routing, Engine Drive Belt . . . . . 11-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 8-34

INDEX i-11
Starter Switch Check . . . . . . . . . . 9-26
Starting the Engine . . . . . . . . . . . . 8-29
Steering . . . . . . . . . . . . . . . . . . . . . . . . 8-5Fluid, Power . . . . . . . . . . . . . . . . . . 9-21
Wheel Adjustment . . . . . . . . . . . . . 4-6
Wheel Controls . . . . . . . . . . . . . . . . 4-6
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . . . 9-34
Storage Mass Media (MEM) . . . . . . . . . . . 6-24
Storage Areas
Center Console . . . . . . . . . . . . . . . . 3-1
Convenience Net . . . . . . . . . . . . . . 3-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 3-1
Instrument Panel . . . . . . . . . . . . . . 3-1
Roof Rack System . . . . . . . . . . . . . 3-2
Stuck Vehicle . . . . . . . . . . . . . . . . . . 8-22
Sun Visors . . . . . . . . . . . . . . . . . . . . . 1-18
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Roof Rack . . . . . . . . . . . . . . . . . . . . . 3-2
System Check Automatic TransmissionShiftlock Control . . . . . . . . . . . . 9-27T
Tachometer . . . . . . . . . . . . . . . . . . . . 4-13
Taillamps
Bulb Replacement . . . . . . . . . . . . 9-34
Text Telephone (TTY) Users . . . 12-4
Theft-Deterrent Systems . . . . . . . 1-13 Immobilizer . . . . . . . . . . . . . . . . . . . 1-13
Time . . . . . . . . . . . . . . . . . . . . . . 4-9, 4-10
Tires Buying New Tires . . . . . . . . . . . . . 9-60
Chains . . . . . . . . . . . . . . . . . . . . . . . . 9-66
Changing . . . . . . . . . . . . . . . . . . . . . 9-69
Compact Spare . . . . . . . . . . . . . . . 9-76
Designations . . . . . . . . . . . . . . . . . 9-48
Different Size . . . . . . . . . . . . . . . . . 9-62
If a Tire Goes Flat . . . . . . . . . . . . 9-67
Inflation Monitor System . . . . . . 9-55
Inspection . . . . . . . . . . . . . . . . . . . . 9-58
Messages . . . . . . . . . . . . . . . . . . . . 4-35
Pressure Light . . . . . . . . . . . . . . . . 4-22
Pressure Monitor System . . . . . 9-53
Rotation . . . . . . . . . . . . . . . . . . . . . . 9-58
Sidewall Labeling . . . . . . . . . . . . . 9-46
Terminology andDefinitions . . . . . . . . . . . . . . . . . . . 9-49 Tires (cont.)
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 9-62
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 9-64
Wheel Replacement . . . . . . . . . . 9-65
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 9-59
Towing
Driving Characteristics . . . . . . . . 8-58
Equipment . . . . . . . . . . . . . . . . . . . . 8-65
General Information . . . . . . . . . . 8-58
Recreational Vehicle . . . . . . . . . . 9-81
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 8-62
Trailer Sway Control (TSC) . . . 8-66
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 9-81
Traction Control System (TCS) . . . . . . . . 8-41
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 4-21
Off Light . . . . . . . . . . . . . . . . . . . . . . 4-21
Trailer Sway Control (TSC) . . . . . . . . . . 8-66
Trailer Towing . . . . . . . . . . . . . . . . . 8-62

i-12 INDEX
TransmissionAutomatic . . . . . . . . . . . . . . . . . . . . . 8-35
Fluid, Automatic . . . . . . . . . . . . . . 9-13
Messages . . . . . . . . . . . . . . . . . . . . 4-35
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . 12-8
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Turn Signal Bulb Replacement . . . . . . . . . . . . 9-34
U
Ultrasonic Parking Assist . . . . . . 8-47
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . . 9-62
Using this Manual . . . . . . . . . . . . . . . . iv
V
Vehicle Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Load Limits . . . . . . . . . . . . . . . . . . . 8-22
Messages . . . . . . . . . . . . . . . . . . . . 4-29
Personalization . . . . . . . . . . . . . . . 4-36
Remote Start . . . . . . . . . . . . . . . . . . 1-5
Security . . . . . . . . . . . . . . . . . . . . . . 1-13
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-81
Vehicle Care
Tire Pressure . . . . . . . . . . . . . . . . . 9-52
Vehicle Identification Number (VIN) . . . . . . . . . . . . . . . . . 11-1
Service Parts IdentificationLabel . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Vehicle Reminder Messages . . . . . . . . . . . . . . . . . . . . 4-36
Ventilation, Air . . . . . . . . . . . . . . . . . . 7-6
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
W
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . 4-11
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . iv Cautions and Danger . . . . . . . . . . . .iv
Hazard Flashers . . . . . . . . . . . . . . . 5-3
Washer Fluid . . . . . . . . . . . . . . . . . . 9-22
Washer Fluid Messages . . . . . . . 4-36
Wheels
Alignment and TireBalance . . . . . . . . . . . . . . . . . . . . . 9-64
Different Size . . . . . . . . . . . . . . . . . 9-62
Replacement . . . . . . . . . . . . . . . . . 9-65
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . 9-59
Where to Put the Child
Restraint . . . . . . . . . . . . . . . . . . . . . 2-47
Windows . . . . . . . . . . . . . . . . . . . . . . 1-16 Power . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Windshield
Wiper/Washer . . . . . . . . . . . . . . . . . 4-7
Winter Driving . . . . . . . . . . . . . . . . . 8-20
Wiper Blade Replacement . . . . . 9-28
Wipers Rear Washer . . . . . . . . . . . . . . . . . . 4-8