ESP INFINITI M 2012 User Guide

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
System fails to interpret the command
correctly. 1. Ensure that the command is valid. (See
“INFINITI Voice Recognition system (models with navigation system) ”later in this
section; page 4-114.)
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to
use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Vehicle phonebook ”earlier in this section.)
2. Replace one of the names being confused with a new name.
Monitor, climate, audio, phone and voice recognition systems4-99

SAA2970
Giving voice command:
1. Push and release the
switch
located on the steering wheel.
SAA2574
2. A list of commands appears on the screen, and the system announces,
“Please say a command after the beep.
Available commands are: Call, Phone-
book, Recent Calls, Connect Phone or
Help ”.
3. After the tone sounds and the icon on the screen changes from
to,
speak a command. See the “List of
voice commands ”later in this section
for the voice command list. Speak
“ Call ”for example.
INFO
Voice commands cannot be recognized as long as the screen icon is not in the
command recognition mode
.
4. The system acknowledges the com- mand and announces the next set of
available commands.
5. After the tone sounds, speak the phone number.
6. When you have finished speaking the phone number, the system repeats it
back and announces the available
commands.
7. After system responds, speak “Dial ”
and the system dials the spoken
numbers.
Operating tips:
. Voice commands cannot be accepted
when the icon is
.
. If the command is not recognized, the
system announces, “Please say again ”.
Repeat the command in a clear voice.
. Push the
switch or the BACK button
once to return to the previous screen.
. If you want to cancel the command,
push the
switch. The message
“ Voice input is canceled ”will be
announced. If you want to adjust the
volume of the system feedback, push
the volume control buttons [+] or [ −]on
Monitor, climate, audio, phone and voice recognition systems4-103

4-104Monitor, climate, audio, phone and voice recognition systems
the steering wheel or use the audio
system volume knob while the system
is making an announcement.
How to speak commands:
The Voice Recognition System requires a
certain way to speak voice commands.
Speak normally and clearly in the direction
of the microphone (located in front of the
rearview mirror). Every digit of the number
must be spoken individually and in a
normal manner. The hands-free mode will
work best when the telephone number is
spoken in blocks of three to five digits.
After each spoken block is terminated, the
system will repeat the three to five digits
and wait for you to speak the next digit or
block of digits required for the telephone
number.
See “List of voice commands ”later in this
section for the appropriate commands that
can be spoken for the hands-free mode
system.
Example:
In order to initiate a call, speak “Phone-
book” .
INFO
. If you are controlling the telephone
system by voice command for the first time or do not know the appropriate
voice command, speak
“Help ”.The
system announces the available com-
mands.
. When you speak numbers, you can
speak both “zero ”or “oh ”for “0 ”.
Personal vocabulary (voicetags):
Voice Recognition System is equipped with
the function called “voicetags ”, which can
be associated with the phone number and
name in the phonebook. Using the voice
tag will automatically generate a speed
dial to the registered number.
See “Phonebook registration ”earlier in
this section.
You can call the identified number using
the following command: “Dial ”followed by
the voice tag.
Dialling a name with a voice tag:
It is possible to call up a name via a voice
tag instead of a number, provided the
name and number of your correspondent
has been previously stored in the phone-
book.
Dial via a voice tag, according to the
following procedure. 1. Push theswitch.
2. The system replies “please say a
command after the beep. Available
commands are: Call, Phonebook, Re-
cent Calls, Connect Phone or Help ”.
3. Give your instructions to the system by saying: “Dial John ”for example ( “John ”
must have been previously set as a
voice tag for John ’s phone number) or
“ Dial One” if John is classified as one in
the phonebook.
If the system cannot understand your
command, repeat it according to the
recommendations mentioned in “How
to speak commands ”earlier in this
section.
4. If the given name (voice tag) is correct, the phone system will dial the number
registered for “John ”.
INFO
To end the voice command phase at any
stage of the procedure, push the
switch once in order to activate the cancel
command.
Manual command selection:
Commands can be selected manually.
While the commands are displayed on the

4-142Monitor, climate, audio, phone and voice recognition systems
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in
this guide for the appropriate error.
Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.
Symptom/error messageSolution
Displays “COMMAND NOT RECOGNIZED ”or the
system fails to interpret the command correctly. 1. Ensure that the command format is valid, see
“Command List” earlier in this section.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then the command should be tried with these in place.
The system consistently selects the wrong voicetag in
the phonebook. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Bluetooth
®Hands-Free Phone
System (models with navigation system) ”earlier in this section; page 4-89.)
2. Replace one of the voicetags being confused with a different voicetag.

5-4Starting and driving
WARNING
.The exhaust gas and the exhaust system
are very hot. Keep people, animals or
flammable materials away from the
exhaust system components.
. Do not stop or park the vehicle over
flammable materials such as dry grass,
waste paper or rags. They may ignite and
cause a fire.
CAUTION
.Do not use leaded gasoline. Deposits
from leaded gasoline seriously reduce
the three-way catalyst ’s ability to help
reduce exhaust pollutants.
. Keep your engine tuned up. Malfunctions
in the ignition, fuel injection, or elec-
trical systems can cause overrich fuel
flow into the three-way catalyst, causing
it to overheat. Do not keep driving if the
engine misfires, or if noticeable loss of
performance or other unusual operating
conditions are detected. Have the vehicle
inspected promptly by an INFINITI retai-
ler. .
Avoid driving with an extremely low fuel
level. Running out of fuel could cause
the engine to misfire, damaging the
three-way catalyst.
. Do not race the engine while warming it
up.
. Do not push or tow your vehicle to start
the engine.
TIRE PRESSURE MONITORING SYS-
TEM (TPMS)
Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure recom-
mended by the vehicle manufacturer on the
vehicle placard or tire inflation pressure
label. (If your vehicle has tires of a different
size than the size indicated on the vehicle
placard or tire inflation pressure label, you
should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle
has been equipped with a Tire Pressure
Monitoring System (TPMS) that illuminates
a low tire pressure telltale when one or
more of your tires is significantly under-
inflated. Accordingly, when the low tire
pressure telltale illuminates, you should stop and check your tires as soon as
possible, and inflate them to the proper
pressure. Driving on a significantly under-
inflated tire causes the tire to overheat and
can lead to tire failure. Under-inflation also
reduces fuel efficiency and tire tread life,
and may affect the vehicle
’s handling and
stopping ability.
Please note that the TPMS is not a
substitute for proper tire maintenance,
anditisthedriver ’s responsibility to
maintain correct tire pressure, even if
under-inflation has not reached the level
to trigger illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is com-
bined with the low tire pressure telltale.
When the system detects a malfunction,
the telltale will flash for approximately one
minute and then remain continuously
illuminated. This sequence will continue
upon subsequent vehicle start-ups as long
as the malfunction exists. When the mal-
function indicator is illuminated, the sys-
tem may not be able to detect or signal low
tire pressure as intended. TPMS malfunc-

tions may occur for a variety of reasons,
including the installation of replacement or
alternate tires or wheels on the vehicle that
prevent the TPMS from functioning prop-
erly. Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly.
Additional information
.The TPMS does not monitor the tire
pressure of the spare tire.
. The TPMS will activate only when the
vehicle is driven at speeds above 16
MPH (25 km/h). Also, this system may
notdetectasuddendropintire
pressure (for example a flat tire while
driving).
. The low tire pressure warning light does
not automatically turn off when the tire
pressure is adjusted. After the tire is
inflated to the recommended pressure,
the vehicle must be driven at speeds
above 16 MPH (25 km/h) to activate the
TPMS and turn off the low tire pressure
warning light. Use a tire pressure gauge
to check the tire pressure. .
The CHECK TIRE PRESSURE warning
appears in the dot matrix liquid crystal
display when the low tire pressure
warning light is illuminated and low
tire pressure is detected. The CHECK
TIRE PRESSURE warning turns off when
the low tire pressure warning light
turns off.
The CHECK TIRE PRESSURE warning
does not appear if the tire pressure
warning light illuminates to indicate a
TPMS malfunction.
. Tire pressure rises and falls depending
on the heat caused by the vehicle ’s
operation and the outside temperature.
Low outside temperature can lower the
temperature of the air inside the tire
which can cause a lower tire inflation
pressure. This may cause the low tire
pressure warning light to illuminate. If
the warning light illuminates in low
ambient temperature, check the tire
pressure for all four tires.
. You can also check the pressure of all
tires (except the spare tire) on the
display screen. The order of the tire
pressure figures displayed on the
screen does not correspond with the
actual order of the tire position. See “
TIRE PRESSURE information ”in the “4.
Monitor, climate, audio, phone and
voice recognition systems” section.
For additional information, see “Low tire
pressure warning light ”in the “2. Instru-
ments and controls ”section and “Tire
Pressure Monitoring System (TPMS) ”in
the “6. In case of emergency ”section.
WARNING
. If the low tire pressure warning light
illuminates or LOW PRESSURE informa-
tion is displayed on the monitor screen
while driving, avoid sudden steering
maneuvers or abrupt braking, reduce
vehicle speed, pull off the road to a safe
location and stop the vehicle as soon as
possible. Driving with under-inflated
tires may permanently damage the tires
and increase the likelihood of tire fail-
ure. Serious vehicle damage could occur
and may lead to an accident and could
result in serious personal injury. Check
the tire pressure for all four tires. Adjust
the tire pressure to the recommended
COLD tire pressure shown on the Tire
and Loading Information label to turn
the low tire pressure warning light OFF. If
Starting and driving5-5

5-6Starting and driving
the light still illuminates while driving
after adjusting the tire pressure, a tire
may be flat. If you have a flat tire,
replace it with a spare tire as soon as
possible. (See“Flat tire ”in the “6. In
case of emergency ”section for changing
a flat tire.)
. When a spare tire is mounted or a wheel
is replaced, the TPMS will not function
and the low tire pressure warning light
will flash for approximately 1 minute.
The light will remain on after 1 minute.
Contact your INFINITI retailer as soon as
possible for tire replacement and/or
system resetting.
. Replacing tires with those not originally
specified by INFINITI could affect the
proper operation of the TPMS.
. Do not inject any tire liquid or aerosol
tire sealant into the tires, as this may
cause a malfunction of the tire pressure
sensors.
CAUTION
.The TPMS may not function properly
when the wheels are equipped with tire chains or the wheels are buried in snow.
. Do not place metalized film or any metal
parts (antenna, etc.) on the windows.
This may cause poor reception of the
signals from the tire pressure sensors,
and the TPMS will not function properly.
Some devices and transmitters may tem-
porarily interfere with the operation of the
TPMS and cause the low tire pressure
warning light to illuminate. Some exam-
ples are:
.Facilities or electric devices using simi-
lar radio frequencies are near the
vehicle.
. If a transmitter set to similar frequen-
cies is being used in or near the
vehicle.
. If a computer (or similar equipment) or
a DC/AC converter is being used in or
near the vehicle.
FCC Notice:
For USA:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any interfer- ence received, including interference that
may cause undesired operation.
NOTE:
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user
’s authority
to operate the equipment.
For Canada:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions: (1) this
device may not cause interference, and
(2) this device must accept any interfer-
ence, including interference that may
cause undesired operation of the device.
AVOIDING COLLISION AND ROLL-
OVER
WARNING
Failure to operate this vehicle in a safe and
prudent manner may result in loss of control
or an accident.
Be alert and drive defensively at all times.
Obey all traffic regulations. Avoid exces-
sive speed, high speed cornering, or

sudden steering maneuvers, because
these driving practices could cause you to
lose control of your vehicle.As with any
vehicle, a loss of control could result in a
collision with other vehicles or objects, or
cause the vehicle to rollover, particularly if
the loss of control causes the vehicle to
slide sideways. Be attentive at all times,
and avoid driving when tired. Never drive
when under the influence of alcohol or
drugs (including prescription or over-the-
counter drugs which may cause drowsi-
ness). Always wear your seat belt as
outlined in the “Seat belts ”in the “1.
Safety —Seats, seat belts and supple-
mental restraint system ”section of this
manual, and also instruct your passengers
to do so.
Seat belts help reduce the risk of injury in
collisions and rollovers. In a rollover crash,
an unbelted or improperly belted person is
significantly more likely to be injured or
killed than a person properly wearing a
seat belt.OFF-ROAD RECOVERY
If driving the right side or left side wheels
may unintentionally leave the road surface.
Maintain control of the vehicle by following
the procedure below. Please note that this
procedure is only a general guide. The
vehicle must be driven as appropriate
based on the conditions of the vehicle,
road and traffic.
1. Remain calm and do not overreact.
2. Do not apply the brakes.
3. Maintain a firm grip on the steering
wheel with both hands and try to hold a
straight course.
4. When appropriate, slowly release the accelerator pedal to gradually slow the
vehicle.
5. If there is nothing in the way, steer the vehicle to follow the road while the
vehicle speed is reduced. Do not
attempt to drive the vehicle back onto
the road surface until vehicle speed is
reduced.
6. When it is safe to do so, gradually turn the steering wheel until both tires
return to the road surface. When all
tires are on the road surface, steer the
vehicle to stay in the appropriate driving lane..If you decide that it is not safe to
return the vehicle to the road surface
based on vehicle, road or traffic
conditions, gradually slow the vehi-
cle to a stop in a safe place off the
road.
RAPID AIR PRESSURE LOSS
Rapid air pressure loss or a “blow-out ”can
occur if the tire is punctured or is damaged
due to hitting a curb or pothole. Rapid air
pressure loss can also be caused by
driving on under-inflated tires.
Rapid air pressure loss can affect the
handling and stability of the vehicle,
especially at highway speeds.
Help prevent rapid air pressure loss by
maintaining the correct air pressure and
visually inspect the tires for wear and
damage. See “Wheels and tires ”in the “8.
Maintenance and do-it-yourself ”section of
this manual.
If a tire rapidly loses air pressure or
“ blows-out ”while driving maintain control
of the vehicle by following the procedure
below. Please note that this procedure is
only a general guide. The vehicle must be
driven as appropriate based on the condi-
Starting and driving5-7

.Make sure the area around the vehicle
is clear.
. Check fluid levels such as engine oil,
coolant, brake fluid and window
washer fluid as frequently as possible,
or at least whenever you refuel.
. Check that all windows and lights are
clean.
. Visually inspect tires for their appear-
ance and condition. Also check tires for
proper inflation.
. Lock all doors.
. Position seat and adjust head re-
straints.
. Adjust inside and outside mirrors.
. Fasten seat belts and ask all passen-
gers to do likewise.
. Check the operation of warning lights
when the ignition switch is pushed to
the ON position. (See “Warning/indica-
tor lights and audible reminders ”in the
“ 2. Instruments and controls ”section.) 1. Apply the parking brake.
2. Move the selector lever to the P (Park)
or N (Neutral) position. (P is recom-
mended.)
The starter is designed not to operate
unless the selector lever is in either of
the above positions.
3. Push the ignition switch to the ON position. Depress the brake pedal and
push the ignition switch to start the
engine.
To start the engine immediately, push
and release the ignition switch while
depressing the brake pedal with the
ignition switch in any position.
.If the engine is very hard to start inextremely cold weather or when
restarting, depress the accelerator
pedal a little (approximately 1/3 to
the floor) and while holding, crank
the engine. Release the accelerator
pedal when the engine starts.
.If the engine is very hard to startbecause it is flooded, depress the
accelerator pedal all the way to the
floor and hold it. Push the ignition
switch to the ON position to start
cranking the engine. After 5 or 6
seconds, stop cranking by pushing the ignition switch to OFF. After
cranking the engine, release the
accelerator pedal. Crank the engine
with your foot off the accelerator
pedal
by depressing the brake pedal
and pushing the push-button igni-
tion switch to start the engine. If the
engine starts, but fails to run, repeat
the above procedure.
CAUTION
Do not operate the starter for more than 15
seconds at a time. If the engine does not
start, push the ignition switch to OFF and
wait 10 seconds before cranking again,
otherwise the starter could be damaged.
4. Warm-up
Allow the engine to idle for at least 30
seconds after starting. Do not race the
engine while warming it up. Drive at
moderate speed for a short distance
first, especially in cold weather. In cold
weather, keep the engine running for a
minimum of 2 - 3 minutes before
shutting it off. Starting and stopping
the engine over a short period of time
may make the vehicle more difficult to
Starting and driving5-13
BEFORE STARTING THE ENGINE STARTING THE ENGINE

The LDW and LDP systems monitor the lane
markers on the traveling lane using the
camera unit
*1located above the inside
mirror. When the camera unit detects that
the vehicle is traveling close to either the
left or the right of the traveling lane, the
lane departure warning light on the instru-
ment panel blinks in orange and a warning
chime sounds. When the LDP system is on,
it will automatically apply the brakes for a
short period of time, using the function of
the Vehicle Dynamic Control (VDC) system.
LANE DEPARTURE WARNING (LDW)
SYSTEM
Precautions on LDW system
WARNING
. This system is only a warning device to
inform the driver of a potential unin-
tended lane departure. It will not steer
the vehicle or prevent loss of control. It
is the driver ’s responsibility to stay
alert, drive safely, keep the vehicle in
the traveling lane, and be in control of
the vehicle at all times.
. The system will not operate at speeds below approximately 45 MPH or if it
cannot detect lane markers.
. If the LDW system malfunctions, it will
cancel automatically, and the lane de-
parture warning light (orange) will illu-
minate.
. If the lane departure warning light
(orange) illuminates, pull off the road
to a safe location and stop the vehicle.
Turn the engine off and restart the
engine. If the lane departure warning
light (orange) continues to illuminate,
have the system checked by an INFINITI
retailer.
. Excessive noise will interfere with the
warning chime sound, and the chime
may not be heard.The system may not function properly
under the following conditions:
.On roads where there are multiple
parallel lane markers; lane markers
that are faded or not painted clearly;
yellow painted lane markers; non-stan-
dard lane markers; or lane markers
covered with water, dirt, snow, etc.
. On roads where the discontinued lane
markers are still detectable. .
On roads where there are sharp curves.
. On roads where there are sharply
contrasting objects, such as shadows,
snow, water, wheel ruts, seams or lines
remaining after road repairs. (The LDW
system could detect these items as
lane markers.)
. On roads where the traveling lane
merges or separates.
. When the vehicle ’s traveling direction
does not align with the lane marker.
. When traveling close to the vehicle in
front of you, which obstructs the lane
camera unit detection range.
. When rain, snow or dirt adheres to the
windshield in front of the lane camera
unit.
. When the headlights are not bright due
to dirt on the lens or if the aiming is not
adjusted properly.
. When strong light enters the lane
camera unit. (For example, the light
directly shines on the front of the
vehicle at sunrise or sunset.)
. When a sudden change in brightness
occurs. (For example, when the vehicle
enters or exits a tunnel or under a
bridge.)
Starting and driving5-23