reset INFINITI Q50 2014 Infiniti Intouch

9. Navigation (if so equipped)
9-64
will appear on the screen.
—If it is impossible to reach the destina-tion or waypoints because of traffic
regulations, etc.
—If the only route to reach the destinationor waypoints is extremely complicated.
. The following may occur when the route
is displayed.
—
If you calculate a route on a main road,
the starting point of the route may not
exactly match the current vehicle loca-
tion.
—The endpoint of the route may notexactly match the destination.
—If you calculate a route on a main road, the system may display a route from
another main road. This may be because
the position of the vehicle icon is not
accurate. In this case, park the vehicle in
a safe location and reset the vehicle
icon, or continue driving to see if the
position of the vehicle icon is automati-
cally adjusted before recalculating the
route.
—There are cases in which the systemshows an indirect route to reach the
destination or waypoints, if you set them from stored or facility information. In
order to correct this, you must be careful
about the traffic direction, especially
when lanes with different travel direc-
tions are shown separately, such as
interchanges and service areas.
—This system makes no distinction be-
tween limited traffic control and total
control (blockage). It may show an
indirect route even if the road is usable.
—Even if the freeway preference is set toOFF, a route that uses the freeway may
be suggested.
—Even if the ferry preference is set to OFF,
a route that uses a ferry line may be
suggested.
ROUTE GUIDANCE
INFO:
The system will only announce street names
when the system language is set to English.
Street names are not announced when the
system is set to French/Spanish.
Repeating voice guidance
This function is available throughout route
guidance, from the time after the route
calculation is completed until the vehicle
arrives at the destination. Push and hold
the

11. Troubleshooting guide
11-8
iPod®PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod. A connector cable is not correctly connected, or the
iPod does not correctly operate. Connect the connector cable again. If the system
does not recognize the iPod
®after performing this
procedure above, reset the iPod.
The iPod that is to be connected is not compatible
with the system. Check the iPod model and firmware versions
available for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB connector. Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio system
while headsets, etc. are connected to the iPod. Remove all equipment from the iPod after discon-
necting the iPod from the system, and then connect
it to the system again.
The iPod is not operating normally. Disconnect the iPod from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that includes
a particular album art. Disconnect the iPod from the in-vehicle audio
system, and then reset the iPod. Disable the album
art, and then connect the iPod to the system.
An iPod does not respond. There are too many tracks in a category.Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod.
Music cannot be played back. A connector is not connected to the iPod. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from an
unstable location of the iPod. Place the iPod on a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
®setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is
turned off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands- free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does
not respond to the call, the party is out of the
service area, or the call is abandoned before the
party responds), the system may reject a request to
make a call to the phone number. Turn off the cellular phone and turn it on again to reset
the connection.
11. Troubleshooting guide
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11. Troubleshooting guide
11-20
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in the
auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to OFF. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in dark green). This is not a malfunction.
The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested. Route calculations took priority conditions into consideration, but
the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the route.
To go to 6 or more waypoints, perform route
calculations multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two intermediate
destinations, and perform route calculations multi-
ple times.
There are time restricted roads (by the day of the week, by time)
near the current vehicle location or destination. Set [Use Time Restricted Roads] to OFF.
“Route Settings”
(page 9-41)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.

SymptomPossible cause Possible solution
The part of the route that the vehicle
has already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on
the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an
indirect route. Adjust the location of the starting point or destina-
tion.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such as
narrow streets (gray roads). Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
The suggested route does not exactly
connect to the starting point, way-
points or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on
a main road, and perform route calculation.
11. Troubleshooting guide
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