INFINITI Q50 2018 Infiniti Intouch

TRAFFIC INFORMATION
SymptomPossible cause Possible solution
Traffic information is not displayed. Traffic information is not set to ON. Set the traffic information to ON.
The vehicle is in an area where traffic information is
not available. Scroll to an area where traffic information is available.
The subscription to SiriusXM Traffic is incomplete, or
the subscription to SiriusXM Traffic has expired. Check the subscription status of SiriusXM Traffic.
The map scale is set at a level where the display of
icons is impossible. Check that the map scale is set at a level in which the
display of icons is possible.
“Traffic information on map” (page 9-48)
With the automatic detour route
search ON, no detour route is set to
avoid congested areas. There is no faster route compared to the current
route, based on the road network and traffic
information. The automatic detour search is not intended for
avoiding traffic jams. It searches for the fastest route
taking into consideration conditions as traffic jams.
Follow the current route. Also see “NOTES ON
TRAFFIC INFORMATION” for further information.
“Notes on SiriusXM Traffic information”
(page 8-10)
The route does not avoid a road
section with traffic information stat-
ing that it is closed due to road
construction. The navigation system is designed not to avoid this
event because the actual period of closure may differ
from the declared roadwork period.
Observe the actual road conditions and follow the
instructions on the road for a detour when necessary.
If the road is closed, use the detour function and set
the detour distance to avoid the road section that is
closed.
11. Troubleshooting guide
11-25

11. Troubleshooting guide
INFINITI INTOUCHTMSERVICES
SymptomPossible cause Possible solution
The system cannot connect
to the Infiniti InTouch
TM
Services Data Center. A subscription for the Infiniti InTouch
TM
Services has not been established.
Sign up for a subscription to the Infiniti InTouch
TMServices. For details
about subscriptions, contact the Infiniti InTouchTMServices support line at
1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the Infiniti
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating the
>or <-+> on the
steering-wheel while the system is announcing information.
11-26

VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret
the command correctly. The interior of the vehicle is too noisy. Close the windows or have the other occupants
be quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak the
command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too fast. Speak the command after confirming the fol- lowing: a voice guidance is announced, a tone
sounds, and an icon on the screen changes from
white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing
between words.
The system prompt to say command again. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after confirming the following: a voice guidance is
announced, a tone sounds, and an icon on the
screen changes from white to orange.
An improper command is spoken. Speak the command or a number that is
displayed in white on the screen.
Speak a command that is shown in the command
list.
11. Troubleshooting guide
11-27

11. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
Voice recognition does not operate, and a tone
sounds twice after pushing the <
>.The
<>button is pushed immediately after
starting the engine or the hybrid system. Push the
<>again after a short period of
time.
USB memory device cannot operate with Voice
recognition. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
connection port. Only one audio device can be operated with the
Voice Recognition system even when multiple
numbers of devices are connected. Select an
audio source to operate with the Voice Recog-
nition system.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice
Recognition system has not been selected.Select an audio source to be operated with the
Voice Recognition system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Please
wait for the loading to complete which may take
a few minutes to up to an hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make Voice recognition song search available.
11-28

SymptomPossible cause Possible solution
The Navigation item is not displayed in the voice
operation menu screen. Voice recognition command preparation for the
navigation system is not completed immediately
after the system is started.Display any screen other than the Voice recog-
nition screen, and then push
<
>.
The system does not correctly recognize a Point
of Interest (POI) name spoken. There are some rare cases where a POI is
unavailable by Voice recognition but the loca-
tion can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or Alias name is spoken. For best results, speak the full name.
Some POI category name can only be searched
from Nearby. This is not malfunction.
11. Troubleshooting guide
11-29

11. Troubleshooting guide
MEMO
11-30

A
About route guidance ............................. 9-30
Adjusting the screen.................................... 7-6
Adjusting volume and settings.............. 2-10
Advanced Climate Control system.......... 3-7
Air conditioner
In-cabin microfilter...................................... 3-8
Air filter
In-cabin microfilter...................................... 3-8
App Garage screen ..................................... 6-3
App Garage Settings screen .................... 6-3
Around View® Monitor (AVM)............... 7-8
Around View® Monitor
system operation.......................................... 7-9
Audio operation precautions ................... 4-2
Audio operations....................................... 4-12
Audio Source bar setting ........................ 4-13
Audio system
Steering-wheel audio controls .............. 4-12
Automatic
Automatic climate control system.......... 3-6
Auxiliary (AUX) devices............................ 4-31B
Bluetooth® Hands-Free
Phone System .............................................. 5-2
Bluetooth® information .......................... 5-14
Bluetooth® streaming audio...... 4-10, 4-27
Building graphics ......................................... 9-6
C
Cabin air filter .............................................. 3-8
Camera aiding sonar function ............... 7-19
Canceling Route......................................... 9-35
CD/USB memory device care
and cleaning............................................... 4-34
Changing map view.................................... 9-9
Changing order of destination
and waypoints............................................ 9-38
Changing region......................................... 9-15
Changing scale of map .............................. 9-8
Clock settings............................................. 2-21
Command list.............................................. 10-7
Compact Disc (CD) player ............ 4-4, 4-19
Compressed Audio
Files (MP3/WMA/AAC)........................... 4-7
Connecting Bluetooth®
audio device................................................ 2-22
Connecting Bluetooth® device.............. 2-22Connecting Bluetooth
Hands-free Phone....................................... 5-3
Connecting cellular phone ...................... 2-22
Connecting to Interactive
Voice Menu................................................. 8-16
Control buttons and functions................ 2-2
Current vehicle location.......................... 9-60
Customer assistance ................................ 11-2D
Defroster switch
Rear window and outside mirror
defroster switch........................................... 3-9
Deleting stored item................................. 9-54
Destination screen .................................... 9-16
Display Settings......................................... 2-17
Display urgent traffic information ....... 9-47
Display View Bar....................................... 2-12
Displaying current vehicle location.......... 9-7
Download application................................ 6-3
Driver Assistance settings ...................... 8-33
Dual Display.................................................. 2-2
During a call.................................................. 5-5
Index
12-1

Index
E
Editing route............................................... 9-36
Editing stored information ..................... 9-51
Editing user settings................................. 8-31
Emergency support................................... 8-22
Examples of how Vehicle Apps is used.... 6-7
F
Favorites...................................................... 5-13
Finding address.......................................... 9-19
Finding nearby place ................................ 9-23
Finding points of interest....................... 9-20
Fully customizable
digital environment.................................. 8-30
Functions disabled while driving........... 2-16
G
Giving voice commands........................... 10-2
Guidance screen settings........................ 9-35
H
Hands-free text messaging assistant..... 5-7
How to handle display............................... 2-3
How to handle the Map SD card ......... 9-67How to handle the SD card.................... 9-71
How to see voice command screen ..... 10-3
I
In-cabin microfilter...................................... 3-8
INFINIT Voice recognition...................... 10-2
INFINITI controller...................................... 2-5
Infiniti InTouch™ Services....................... 8-11
Infiniti InTouch™
Services application.................................. 8-15
Infiniti InTouch™ Services feature........ 8-11
Infiniti InTouch™ Services settings....... 8-19
Infiniti InTuition ........................................ 8-32
Information feeds...................................... 8-17
Information screen...................................... 8-2
iPod® player .............................................. 4-24
Items to be set initially ............................ 2-17
L
Laser product ............................................... 1-4
Linking Smartphone ................................... 6-8
Log-in screen................................................ 2-8
Lower display and menu buttons......... 2-14
Lower touch screen display (lower
display) ........................................................ 2-14
M
Making a call ................................................ 5-4
Map data..................................................... 9-67
Map data authentication.......................... 9-3
Map operation ............................................. 9-4
Map types ..................................................... 9-4
Map view settings..................................... 9-10
Media Hub..................................................... 2-6
Menu screen and operation method ..... 2-9
Mobile Apps.................................................. 6-8
Monitor, RearView Monitor...................... 7-2
Moving map................................................... 9-7
Moving Object Detection (MOD)......... 7-23
My Schedule ............................................... 8-17
N
Navigation settings................................... 9-57
Notes on SiriusXM
Traffic information.................................... 8-10
P
Phone.............................................................. 5-3
Phone selection............................................ 5-3
Phone settings ............................... 5-10, 5-10
12-2

Phonebook .................................................. 5-13
Procedures after setting route.............. 9-28
R
Radio................................................... 4-2, 4-14
Rear window and outside mirror
defroster switch........................................... 3-9
RearView Monitor ....................................... 7-2
Recalculating route................................... 9-38
Receiving a call............................................. 5-4
Route calculation....................................... 9-64
Route guidance.............................. 9-30, 9-65
Route guidance settings......................... 9-40
Route menu screen................................... 9-35
S
Safety information............................. 1-3, 9-3
Screen Settings.......................................... 2-17
Scrolling message or list.......................... 2-10
Searching for detour route using
traffic information..................................... 9-39
Searching from history ............................ 9-24
Searching from Stored Locations......... 9-25
Selecting item............................................. 2-10
Servicing heater and air conditioner...... 3-9Setting at information on map.............. 9-14
Setting by Infiniti InTouch™ Services ... 9-26
Setting by phone number........................ 9-26
Setting city center..................................... 9-25
Setting detour route................................ 9-40
Setting freeway entrance/exit.............. 9-24
Setting from stored routes..................... 9-26
Setting home as destination .................. 9-22
Setting intersection .................................. 9-22
Setting point on map ............................... 9-28
Settings screen.......................................... 8-24
Shortcut menu............................................ 2-11
SiriusXM Travel Link .................................. 8-4
Sonar system.............................................. 7-19
split screen .................................................. 9-10
Start-up screen............................................. 2-7
Steering
Steering-wheel-mounted controls for
audio ............................................................. 4-12
Steering-wheel switches........................... 2-6
Storing a location/route ......................... 9-49
Storing avoid area..................................... 9-51
Storing home location.............................. 9-49
Storing location ......................................... 9-49
Storing route ............................................. 9-50
Subscription to Infiniti
InTouch™ Services .................................... 8-11
Switch
Rear window and outside mirror
defroster switch........................................... 3-9
T
Text message settings ............................. 5-10
Touch panel................................................... 2-8
Trademarks ................................................... 1-4
Traffic information on map................... 9-48
Traffic information settings ................... 9-47
Transferring information to/from
address book .............................................. 9-56
U
Updating All Information Feeds .......... 8-18
Upper display.............................................. 2-11
Upper touch screen display
(upper display)............................................ 2-11
USB (Universal Serial Bus) connection
port ..................................................... 4-5, 4-21
USB/iPod® interface and Auxiliary
input jack ....................................................... 2-6
User edit screen......................................... 8-31
User registration....................................... 8-30
Index
12-3

Index
User selection............................................... 2-8
Using applications....................................... 6-2
Using Destination Send to Car.............. 9-28
Using Google send-to-car...................... 9-27
Using Journey Planner............................. 9-23
V
Vehicle Apps ................................................. 6-3
Vehicle Apps Manager............................... 6-4
Viewing available
traffic information..................................... 9-46
Viewing information feeds history....... 8-19
Viewing SiriusXM Travel Link® .............. 8-4
Voice
recognition (Troubleshooting) ............. 11-27
Voice recognition settings .................... 10-17
Volume settings......................................... 2-19
12-4